Creativity and Innovation Management: Incubation and Insight

Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of... Read More

Getting the Most from Appraisals

Does your organisation have one of those annual 'occasions' that few look forward to: the annual appraisal or performance review? How do you look forward to it? I wonder how people talk about it before and after?Are appraisals worth doing? If done properly ? yes. If done poorly ? no!!!Why... Read More

Offshore This! (Outsourcing Tech Support Overseas)

So I call my telephone company and someone picks up 15,000 miles away. I asked the rep where she's from. She said, "I am from Mary-Land sir. How may I give you excellent service today?" The accent was? American... in a high society 19th century ultra-polite sort of way."Mary Land?"... Read More

Know the Source of Business

One of the first questions we ask a prospect or new client is, "How did you get the business you have so far?" Some can answer exactly. Others aren't as certain.When we begin our first discussions with a new client, our preferred modus operandi is to set up a program... Read More

Radical Creativity from Incremental Creativity ? large movements from small changes

Positive radical movement is the holy grail of nearly every decision maker. Every CEO wants to radically shift his profit and loss statement into the black, every inventor yearns to find the next killer gadget and every screenwriter wants to make the next significant leap in film.Radical creativity (also known... Read More

Important Communication Tips For Managers

The following tips will help you communicate more effectively with your employees:1. Let employees know that having feelings is okay. Feelings are facts and need to be dealt with.2. Praise in public, criticize in private. Nothing improves a person's behavior better than well-timed, sincere, and justified praise. Nothing builds resentment... Read More

Great Groups! - Getting a Group to Think Like a Genius

Great Groups! - Getting a Group to Think Like a Genius Wouldn't it be great to have an Edison or Einstein, or Mozart at your next meeting? If you had a genius at your meeting, do you think you might come up with better results? Let me be the first... Read More

Think Before You Talk

What you say to other people can make or break you and it can happen without you even knowing about it. That old saying "loose lips sink ships" is oh so true in business. If you like to gossip as most people do, learn to listen rather than participate. Oh,... Read More

Manage Communication to Add Value

Management guru Tom Peters says white collar workers and managers in functional departments need to protect their futures.They have to learn "the difference between doing totally acceptable work and creating very new value...." he notes, in an Industry Week article. In other words, people in departments like Human Resources and... Read More

Paretos Law- Your Formula For Success

A 'dirt-world' retail business I used to manage had a large turnover, a very high profit, and less than 100 lines. Early in 2001, I was contracted to manage another business. This one carried over 800 different lines, yet had a turnover of only about a sixth of the other... Read More

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The Gift of Gratitude

Gratitude might seem like a soft or even an obvious... Read More

Performance Appraisal Checklist: Raise Not Just Appraise Performance

It's that time again! Perhaps the most dreaded management practice... Read More

Five Principles of Effective Communication

The problem with communication is the illusion that it has... Read More

Performance Management Made Easy

Performance Management is a process that both employer and employee... Read More

Jack Welch--Success Is Getting Back Up on the Horse

A few months ago I had the opportunity to spend... Read More

Tales from the Corporate Frontlines: Adapting Human Resource Functions

This article relates to the human resource functions competency, commonly... Read More

Agendas Make Meetings Productive

Having an agenda template that works well for you, week... Read More

Operating on Perpetual Overload?

Check Out Your E-HabitsAnother week has ended. And, despite moving... Read More

Managers Who Spend PR $$ Wisely

If you are a department, division or subsidiary manager, your... Read More

Management Coaching to Improve Relationships with Work Associates

As a recent employee to your job, you are becoming... Read More

The Significance of the Mundane

This article begins with a tip of the hat to... Read More

Performance Appraisal Scenarios: Improve Your Communication

IMPROVING COMMUNICATION DURING THE PERFORMANCE APPRAISAL: If the employee has... Read More

Quality Standards with ISO 9001

Standardizing Quality SystemsThe ISO, or International Organization for Standardization, was... Read More

Is this A Good Time To Sell Your Body Shop Business?

Have you ever asked yourself the question? "Is this a... Read More

Making Assumptions - A Critical Communication Mistake In Business And In Your Personal Life!

We draw conclusions about people through observation, their behavior, past... Read More

I Am Not A Number - Why Too Many Change Projects Fail

Many of you will recognise this quote from the 1960s... Read More

Its a Training Issue!

There's a common phrase used by Organizational Development and Human... Read More

Telephone Techniques: Boost Your Productivity With Effective Phoning

One of the things that most impacts people's productivity is... Read More

Making Meetings Work

We have all attended meetings that were boring, mindless and... Read More

New UK Laws on Staff Dispute Resolution and Disciplinary Procedures

October 2004 saw the introduction of the Employment Act 2002,... Read More

Implementation the Catalyst of Change for Management to Reach that Next Level of Success

From the personal and professional experiences of other colleagues and... Read More

Delegate Tasks to the Right Person

SELECTING THE RIGHT PERSON: To whom should tasks be delegated?... Read More

Christmas Carol Coaching - Help to Get Ahead at Holiday Time!

I've always been fascinated by situations where art imitates real... Read More

10 Ways To Work Through A Business Slowdown

In running any kind of business, it's inevitable that sometimes... Read More

Year 2010: Permanent Employees No Longer Required

Jack Welch joined a conference that was held in Duke... Read More

The Leaders Fallacy May Be Howard Deans Undoing

Howard Dean's tenure as chairman of the Democratic National Committee... Read More

Hiring for Success

Hiring someone new to work in your business is one... Read More

Using the Six-Sigma Methodology to Improve Wafer Fab Productivity

As a result of consolidation of operations and significantly increased... Read More

Creative Writing - business principles produce more quality work, faster

Maximization methodologies have long been used in business to produce... Read More

The Supervisors 14 Essential Truths For Communicating With Direct Reports

One amazing, but sadly true, fact of today's advances in... Read More

Are You Ready to Sell Your Business

Make Sure You Understand Your Motivation for SellingAre you thinking... Read More

Improving Patient Sensitivity in Doctors and Hospital Staff

COMPANY/ORGANIZATIONA South Florida hospital. The CEO of the hospital saw... Read More

Why Training Fails

Sometimes when I conduct my workshop on Effective Meetings, one... Read More