Humor in Business

With the advancement of computer simulators, anybody can repeat all the business routines before he goes to the field, and have the opportunity of relaxing from the tedious work with numbers. The businessman can concentrate more on the human factors: The Customer Service, the relationships among fellow workers, and self... Read More

Writing and Revising Your Life Story

Change is not simple. Why do we repeat behavior that doesn't work? Those actions that lead to stifling debt, disappointing careers, or stuck relationships? Then do it harder, yet expect a different result? Why is it not obvious that trying to exit an old story by simply writing a "better... Read More

Employee Orientation: Get New Hires Off To a Great Start

The good news is that a new hire orientation program offers an opportunity to build a lasting impression of the new company. The bad news is that that is going to happen whether you plan it or not. So why not get new hires off to a great start? Here... Read More

Finding Proactive Solutions: A Key to Demonstrating Your Management Fitness

In my book Talking Points: 25 Tips for Clear, Credible Communication, Tip #17 states: "Managers and professionals in positions of responsibility got there by finding solutions to problems. They didn't rely on someone else to come up with the remedy. They worked to find solutions proactively." Those of us in... Read More

Too Much Time Treating Symptoms

A man drives down the highway each day on his way to work. On Monday he gets a flat tire. Like anyone else, he takes his lumps, changes his tire, and moves on.One month later, almost to the day, the same darn thing happens. Just his luck. Only this time,... Read More

Bullying and the Not for Profit Organisation

Where there is people there is politics! Bullying is now a major workplace issue that has invaded our not for profit organisations. Take the following example.Cheryl was the General Manager of a Not for Profit organisation in a major Australian City providing specialist supervision for young adults. She had recently... Read More

Strategic Clarity for Communication Management

Over the past few weeks I've been developing plans for a communication project, a media relations campaign.That's prompted me to reflect again on the communication management process by which we transform communication ideas into operational activities.For me, the communication management process has four phases: conception (strategy); development (tactics); operations (execution);... Read More

Unveiling the Value of Your Expertise

All of us have knowledge, expertise, and experience that others can benefit from. This is one of the reasons we play some of the roles in life that we play: leader, trainer, teacher, coach, mentor, and more. We all can contribute to other's success with our expertise. Unfortunately, some things... Read More

CEO: The Key To Fix ingThe Marketing/Sales Collaboration Problem

We all know that achieving better alignment, synergy and cooperation between company marketing and sales departments is vital, but oh so elusive. Despite all the talk and more talk in the media and at national business gatherings, nothing significant ever seems to happen.The reason nothing happens is that there is... Read More

Dont Wait for Tax Time to Look at the Bottom Line

A curious thing happens to entrepreneurs in the spring of every year. They wake up one day and realize they had better figure out how much money they made last year so they can pay their taxes. But wait, shouldn't a business owner already KNOW how much money he or... Read More

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Taking on Six Sigma Programs - Guidelines for In-House and Outsourcing Decisions

Based on a wild guess by a close associate of... Read More

Manufacturing Capacity as a Commodity

Excess capacity in an automobile plant at Ford, Chrysler, Toyota,... Read More

Saying ?No? Gracefully to Customers and Colleagues

Envision the scenario: You've just been asked at the last... Read More

How to Manage Your Most Valuable Assets - People?

People management and leadership has become a major topic of... Read More

7 Steps To Hire The Best

You can use this step-by-step method to hire applicants who... Read More

Creativity Management and Time Pressure

There is a pervasive belief that time pressure stimulates creativity.... Read More

Hiring Tip -- Picking The Best Candidates

I often hear leaders from all types of organizations ask... Read More

Performance Appraisal Scenarios: Improve Your Communication

IMPROVING COMMUNICATION DURING THE PERFORMANCE APPRAISAL: If the employee has... Read More

Forecasting Support Costs

Did you know that maintenance accounts for 50% to 80%... Read More

Business Innovation ? Organizational Structure

Creativity can be defined as problem identification and idea generation... Read More

Organizational Culture, Creativity, Innovation

It can be concluded with great certainty that certain organizational... Read More

Four Corners of a Triangle: Why Organizations Succeed or Fail

When we want to hire people for a corporation or... Read More

Success at Work : People Skills : Dealing with New Ideas

Re-organizing, re-engineering, re-training, down-sizing, outsourcing, changing-changing-changing. Organizations today think they... Read More

Business Innovation ? Value versus Quality

Creativity can be defined as problem identification and idea generation... Read More

Eight Skills of Highly Successful Consultants

With deference to Dr. Covey and his very popular Seven... Read More

Where Else in Your Business Do You Accept a 60% Failure Rate?

I recently surveyed CEOs and Business Leaders of large companies... Read More

Resistance - How to Handle It

Do you ever meet with resistance from other people -... Read More

Selective Job Cuts Often Benefits Firm More Than Broad Layoffs Over Long Term

It is difficult to pick up a newspaper or listen... Read More

Business Innovation ? Improvisation

Creativity can be defined as problem identification and idea generation... Read More

Overcoming the Document Tracking Challenge

"Where did it go? It was here yesterday. Wait. Here... Read More

A Winning Way to Handle New Ideas

Janet DiClaudio, who was charge of medical records at two... Read More

Why You Should Hold One More Meeting

If you are completely happy with where you and your... Read More

How to get an Audiences Attention

A trainer dryly discussing how to motivate people in an... Read More

Creativity and Innovation Management: Generating Better Ideas

Creativity can be defined as problem identification and idea generation... Read More

ISO 9001, What Next?

The overriding goal of ISO-14000. (History 1995)As ISO-9000 becomes a... Read More

Change or Die! To Change Your Organization, Hire a Business Coach

It is a common business axiom ? change or die.... Read More

Drafting an Employee Manual Sample Outline

One of the hardest things I had discovered running my... Read More

Coaching Employees in the Workplace

After a full week of training, you are still a... Read More

How to Keep a Good Employee: Look, Listen, Learn

Recently a client told me a wonderful story about how... Read More

Passion for Profits

Business owners and managers are busier than ever. As their... Read More

Dont Sweat the Small Stuff with Your Credit Policy

Do you know how many customers you have that are... Read More

Transform Any Business into a Go-Getting Power House by Working SMART

Probably as well known as SWOT, SMART turns goals, objectives... Read More

Phone Sex is Bad for Business

On August 3rd/2005, Reuters reported that a German man had... Read More