Organisational Culture for Continuous Improvement

I have been working with leading Business Improvement guru, Tim Franklin, preparing the PR for his latest book which offers an introduction to Continuous Improvement (CI) at beginner level, encompassing Lean, TQM, Six Sigma and the other related methodologies of CI.He was developing an analogy of a geographic expedition to... Read More

Disaster Prevention Tips For Hiring A New Manager

It happens over and over in businesses every day.Within large companies, people are promoted to management positions to reward them for performance as individual contributors. After all, the compensation system limits reward options, so why not just promote them?In small businesses, the owner is getting overwhelmed with all that needs... Read More

Important Communication Tips For Managers

The following tips will help you communicate more effectively with your employees:1. Let employees know that having feelings is okay. Feelings are facts and need to be dealt with.2. Praise in public, criticize in private. Nothing improves a person's behavior better than well-timed, sincere, and justified praise. Nothing builds resentment... Read More

Develop Your People and Make More Money

What is the no. 1 asset in your business beside yourself? It's your people.Then why is it they often fall to the bottom of the list when it comes to doing anything to help them improve their performance and look after them?If you want your business to run more effectively... Read More

Why Business Owners Need Security

The main reason is to stop any potential lawsuits from happening! But do you know how many individuals I have talked to about this very thing? Many! Do you know what the majority have told me? They have locks and cameras, so they don't need anymore security than that!This is... Read More

The Higher You Go

The higher you go, the cooler it becomes. Really? Let us begin from first principles. This is a maxim we learnt in geography about the weather. Having come a long way in our professions and careers, can we really say it has been cooler over the years as we ascended... Read More

5 Tips For Creating Great Jobs

1) Create A Powerful "Mission Statement"-When your business mission is clear, every part of your business will improve, because you have a clear, definite major purpose. You will more easily attract people that believe in your mission. No one wants a menial job. Everyone wants a meaning-full job.2) Make a... Read More

Five Ways to Influence Change in Others

Because of my work as a consultant, trainer and coach I deal with change and people's reactions to it all the time. When a Client decides to work with us, they are recognizing that some sort of change is needed. After all, if they want more effective teams, better Customer... Read More

Is Busyness Affecting Your Business?

I'm too busy; I'd love to but I'm very busy; I'll get round to that when I'm not so busy.How often have you said any of those phrases? How many times a week do you hear someone else say those phrases? They're very common and busyness seems to have become... Read More

CEOs Are Great, Top CEOs Are Greater

People in leading positions are often in a dilemma: on one hand they are supposed to give great performances, make the right decisions and so forth; on the other hand, they have to fill the role of a very confident and self-assured manager. This may be considered a dilemma because... Read More

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Climb out of the Box - How to Hold Effective Meetings

Out of the box thinking is a popular fad today.... Read More

Delegate, Dont Abdicate

One of the key skills for the leaders of growing... Read More

From Boring to Interesting - Making Training Effective

Being a good trainer requires experience and skill. Experience comes... Read More

HRM: Contributing to Well-being or Ill-being at Work?

If you were to take the people out of an... Read More

Management Consultants, Creativity, Innovation

Most firms have intelligent, capable, knowledgeable managers who are very... Read More

Knowledge Management: More Than Just Know-how!

People sometimes interchange the terms "know-how" and "knowledge", but there's... Read More

How to Manage Your People Well: Tips for Managers of Training

As a training manager, there are two important aspects to... Read More

Planning a Productive Retreat

What value is there in leadership or team-building retreats? Just... Read More

Motivating For Higher Performance

Employee motivation is probably the most important single manageable factor... Read More

Teamwork Training: Learning to Build a Successful Team

Teamwork is a process that can be experienced outdoors and... Read More

Great Groups! - Getting a Group to Think Like a Genius

Great Groups! - Getting a Group to Think Like a... Read More

Examining the Relationship Between Employee Satisfaction and Customer Satisfaction

Researchers have undertaken numerous studies to look at the connection... Read More

Create Your Methodology Based on a Standard Framework - Part One

OK. So you have decided that your organization has to... Read More

Get Over Yourself

Let me tell you a secret.Things don't always go the... Read More

Understanding How Change Has Changed

There seems to be an assumption that change is a... Read More

Computer Consulting Profit Secrets

Do you own or manage a computer consulting company? Are... Read More

Faith is the LIFE-blood of Your ACTIONS before the Benefit -

Nothing has changed. Your ancestors lived by faith. Some planted... Read More

Effective Meetings - Quick Survey

Here's an easy quiz to check the health of your... Read More

Change Management: Getting Everyone on Board the Change Train

How do you get everyone on board the change train... Read More

Interviewing: How to Stay Out of legal Hot Water

Some interviewers ask great questions; others ask dumb questions; and,... Read More

Why Would Anyone Do That in My Meeting?

Imagine that you open a meeting by saying, "We need... Read More

Twitch Speed: Reaching Younger Workers Who Think Differently

Every parent, educator, and manager knows that "Nintendo children"--those born... Read More

Make the Most of Your Time - Focus on Strengths

Once working and focused in tune with what they do... Read More

Reprimanding Marginal Employees

THE MARGINAL PERFORMER: Every manager must, from time to time,... Read More

Catch Your Staff Doing Something Right

A long time ago, I learned something about being a... Read More

How to Create a Positive Work Atmosphere

Positive versus Negative WorkplacesWe have all worked in places where... Read More

Recruitment - Pick People Who Think

Old style management doesn't encourage personal mind control, employees aren't... Read More

Offshore This! (Outsourcing Tech Support Overseas)

So I call my telephone company and someone picks up... Read More

Six Honest Business Friends - They Guide Me In All I Do

SIX "HONEST BUSINESS FRIENDS" - THEY GUIDE ME IN ALL... Read More

Hiring Great People And How to Be One Yourself: Five Secrets

Bad news.Your senior vice-president, your marketing director or your accounting... Read More

The Power of ?Ask?

For Call Center managers, it is not a pipe dream... Read More

Performance Management - By Assuming Nothing

Unhappy as Jenny undoubtedly was, she held on very tightly... Read More

Organizational Techniques - Tickler and Chron File

One of the biggest problems we encounter in our consulting... Read More