Managing Employees Is A Little Like Herding Cats

Q: I started my small business about a year ago and it's grown steadily. I like having my own business, but I'm having a tough time managing people. I have 5 employees now and it seems like I spend half my time making sure they are doing what they're supposed... Read More

3 Steps You Can Use Developing Leaders In Your Industry

With the economy bordering on a recession, every company is looking for ways to increase revenues while decreasing costs. Some companies believe one of the easiest ways to do this is to cut their employee training budget. However, businesses interested in long-term viability recognize that to be successful they must... Read More

Making a Decision to Outsource: Driving Factors

Most executives view offshore outsourcing most of all as a source of cost reducing. The greatest savings are expected to come from lower labor cost and reduced project timelines. However offshore outsourcing also creates new challenges and expenses for the organization involved. Those may include vendor selection costs, legal costs,... Read More

Understand What Flows Through Your Business to Find Improvement

I remember once seeing a cartoon which showed two people working a counter. On the wall behind them was a sign which read, "Quality Work, Low Price, Fast Service ? Pick Two." In order to deliver all three, which is what customers expect, it's important to understand the flows of... Read More

Are You Cascading Your Strategy, or Fragmenting It?

INTRODUCTIONThe typical approach executive teams use to cascade, or roll out, their strategic direction is to produce a clear set of goals, objectives, critical success factors or a scorecard and then get each departmental or functional manager to take this on board and customize it for their part of the... Read More

Build Rapport Fast! - Eight Easy Steps

Building rapport is all about creating a relationship, in the moment. And this is vital in business, education, friendships and many other areas of life. We need relationships to help us get the things we want for ourselves in our lives, like money, promotions, success, partners and above all to... Read More

Conflict Resolution Training- When Personal Safety is an Issue

Conflict generally arises by having your needs, desires, perceptions and values challenged.When a person feels that their values are being challenged they generally respond the strongest. Inwardly they feel their personal safety threatened and desire to stop that threat.Surprisingly for most people, is that one of the reasons many attempts... Read More

Communication Mix-Up

My friend Delia is the owner of a small private school. This spring her school is experiencing the crunch of reduced enrollment for next September and all staff have been asked to take a six percent salary decrease. One staff member, much to Delia's horror, outright refused and resigned her... Read More

Change or Die! To Change Your Organization, Hire a Business Coach

It is a common business axiom ? change or die. As a small or mid-sized business owner or a manager, there will be times you will need to make changes in your organization but may not be sure how to go about it.Change is hard to implement and even harder... Read More

Problem Solving the Problem Solving Meeting

We go to meetings to share information, to report on project status, to make decisions, to get the free lunch, and because we were invited. (Sorry that I digressed). This is only a partial list ? there are many other valid reasons for holding meetings.Perhaps the most common and best... Read More

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Overcoming Resistance

Virtually any type of organizational change involves role transitions of... Read More

Quick Tips On Bringing Out The Best In People

Want to bring out the best in people?Edward W. Smith,... Read More

The Death Spiral

Sometimes things just happen. Maybe we lose focus and take... Read More

10 Ways New Managers Become Great Leaders

"It is a terrible thing to look over your shoulder... Read More

Vampire Meetings and How To Slay Them

Meetings can be like mythical vampires ? sucking the life... Read More

How to Keep a Good Employee: Look, Listen, Learn

Recently a client told me a wonderful story about how... Read More

6 Steps To Effective Management During Change

Take the pain out of gain and decrease the upheaval... Read More

Bolster Credibility with Investors--Avoid These Phrases in Your Business Plan

Remember Papa John's commercial on TV with the slogan "Better... Read More

Nine Steps to Help You Develop Your Potential

Go into any bookstore and you will find a big... Read More

Technology & Communication

A study a couple of years ago found that 63%... Read More

Project Management, A Forgotten Perspective

Effective project managers know how to get the job done,... Read More

Leaders Versus Cheerleaders

Everyone wants to describe themselves as a leader. Everyday, new... Read More

Sharing the Reins: 10 Reasons To Sell Your Company To Your Employees

In 1987 I sold my business, South Mountain Company, to... Read More

Management - Mary Poppins Style!

Mary Poppins describes a style of management which has for... Read More

Objects in the Mirror are Further Than They Appear

Definition From http://www.merriamwebster.com -- "Virtual: - being such in essence... Read More

Knowledge Management - Leadership Behaviours Which Encourage Knowledge-Sharing

The concept of knowledge management or knowledge sharing makes intellectual... Read More

Hidden Consultants Within Your Organization

You've all heard the old joke about a consultant being... Read More

Creativity Management ? Quality from Quantity

Creativity can be defined as problem identification and idea generation... Read More

Know Your Business! - 7 Key Questions You Must Ask

You need to know all that is going on around... Read More

Make It Easy to Reply - Voice Mail That Works

If you are like most business people, voice mail has... Read More

Getting Your Employees Attention Back to Work

It is 9:00 am on a Monday morning. Do you... Read More

Time-Wasting Problems - One Question to Move You Forward

In any organisation, progress is frequently impaired by the time... Read More

Tales from the Corporate Frontlines: Ideas for Everyday Training

This article relates to the Training competency, commonly evaluated in... Read More

The Boss Didn?t Understand Why His Staff Wasn?t Reading His Mind

Many people believe that everyone sees the world exactly the... Read More

Big Company Intelligence on a Small Company Budget

Information is the lifeblood of the economy. That's especially true... Read More

25 Great Ways to Find the Right People and Not Break the Bank

Are you trying to hire dozens of hourly workers or... Read More

Don?t Get Down ? Manage Up!

"Experience is not what happens to a man; it is... Read More

A Management Strategy

I witnessed some interesting behaviour from one of our premier... Read More

Outsourced Learning: Are You Ready for Learning BPO?

As the business world enters a period of hyper-competitiveness, every... Read More

Five Key Strategies for Making Your Nonprofit Business More Effective

I love tennis both as a spectator and... Read More

Lets Flourish and Prosper!

Some say that in business as in sex: if it... Read More

Travel the World - for Free!

I have been very fortunate to travel to several countries... Read More

Listening Strategically

Usually, we're most interested in communicating outwardly; getting our messages... Read More