By sharing how well you are doing and how well your expectations are met, your people get to understand better. So, frequent, realistic, objective feedback is not seen as criticism, more a way of each in your team helping each other get better, building on the success you already have.So,... Read More
As a business owner, time is of the essence. Running a business is demanding. You are either performing the day-to-day administrative work or you're working in your business, attending to your customers or clients. What is the best use of your time? The answer is simple. Your time should be... Read More
It is getting harder to run a business for a profit. We are faced with rising costs, lowered demand etc. Our businesses have to be super effective just to keep up.But:* How many more benefits are possible?* Will pay increases increase effectiveness?* Do more benefits really cause workers to produce... Read More
If you search on Google for "virtual assistant", you'll find a ton of listings. You can search through those, check out their services and do some interviews. I'd take a shorter route.Find some other people you trust and ask them who they use and recommend. Then go from there. You'll... Read More
1. No vision. Successful businesses have a clear vision or picture of their business purpose and mission. Your vision serves as a roadmap to help you see where you are today in relationship to where you want to be tomorrow. Your business plan serves as the mechanism that will help... Read More
One Bad Apple I know what you are thinking but no, I am not doing a tribute to Michael Jackson and the Jackson 5. Although I will admit that their hit song from the 70's keeps rolling around in my mind as I type... Read More
There's a one-word reason most ideas never see the light of day: Resistance.Resistance is often behind the glassy-eyed stares you get following a presentation, the sarcastic put-downs you have to put up with when you describe your vision for a new product or service, and other people's abrupt departure from... Read More
It's that time again! Perhaps the most dreaded management practice is the annual performance review. Whenever the subject comes up, out comes the groans from both managers and staff no matter what industry or type of company. Many say appraisals are like having a root canal ? only more painful.... Read More
Do you manage by walking around? What do you see? People excited about their job or people just going through the motions? Here are seven ways, that do not cost much if anything, to turn the "it's just a job" employee into one that is powered up and willing to... Read More
Teamwork is a process that can be experienced outdoors and well as in the workplace. A lesson learned in one environment can be applied equally well in another. Teamwork: We Have Met the Enemy and They Are Us, a book by Dr. Steven Stowell and Matt Starcevich, describes actual teams... Read More
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We have all attended meetings that were boring, mindless and... Read More
Which documents must I keep for ISO 9001?In addition to... Read More
As an entrepreneur, hiring an expert can be one of... Read More
New York, NY, February 25, 2005 ? Employee retention and... Read More
The overriding goal of ISO-14000. (History 1995)As ISO-9000 becomes a... Read More
It really is about motivation. After all, what impels someone... Read More
BUILDING TRUST AS A MANAGER: 1. Be reliable. Follow through... Read More
We get invited to attend so many "meetings" but do... Read More
Yesterday I look at my calendar and saw that my... Read More
An allegation of harassment in the workplace is a growing... Read More
A study a couple of years ago found that 63%... Read More
Positive versus Negative WorkplacesWe have all worked in places where... Read More
There is an inherent conflict between owners and managers of... Read More
Today, companies have an ever-expanding list of options available to... Read More
What is the no. 1 asset in your business beside... Read More
For small business owners, an enthusiastic vision for smooth, steady... Read More
"Nothing inspires confidence in a business man sooner than punctuality,... Read More
Creativity can be defined as problem identification and idea generation... Read More
Why is it imperative to have a company E-Mail Policy?... Read More
PREPARING EMPLOYEES FOR THE PERFORMANCE APPRAISAL INTERVIEWS: Remind employees to... Read More
STEPS IN USING THE CRITICAL INCIDENT TECHNIQUE:1) The incident. Read,... Read More
Creativity can be defined as problem identification and idea generation... Read More
Your people are invaluable to you. They are the lifeblood... Read More
Is your online business disaster-proof? Online businesses face a unique... Read More
In his book, The Effective Executive, Peter Drucker pointed out... Read More
It happened again. I ran into an old friend while... Read More
There is a pervasive assumption that small firms are more... Read More
Every Manager has experienced the frustration of not understanding why... Read More
Bad news.Your senior vice-president, your marketing director or your accounting... Read More
Remember Papa John's commercial on TV with the slogan "Better... Read More
The CultBecoming a part of the Cult, consists of being... Read More
Your impact at meetings will determine in a big way... Read More
Implementing an ISO 9001 system represents a major effort. However,... Read More
I am not writing this to create a list of... Read More
What is Six Sigma?Six Sigma is a quality management program... Read More
Tis' the season for business and corporate gift-giving! If you... Read More
Sexual Harassment Policy Guidelines ? Part IPermission is hereby granted... Read More
Sometimes when I conduct my workshop on Effective Meetings, one... Read More
When asked his secret to success, the author Graham Green... Read More
When you first take over a department, expectations are usually... Read More
The knee-jerk response to prioritizing requirements is to mark everything... Read More
Q: How much do I have to worry about what... Read More
There are papers on the floor, across the desk and... Read More
You know the drill - the ridiculous deadlines, the relentless... Read More
This article relates to the Ethics in the Workplace competency,... Read More
Does this sound familiar? You were hired for the new... Read More
Define the Problem First. It seems obvious, but how many... Read More
Have you been in this situation? One of your top... Read More
The workplace has traditionally been a dangerous place. Very early... Read More
Many kinds of interferences or disturbances can confuse a message.... Read More
We get invited to attend so many "meetings" but do... Read More
ISO 9001 2000, Getting startedBefore starting the ISO 9001 2000... Read More
Have you ever worked for someone who was such a... Read More
It's all very well having a flashy (and expensive) advertising... Read More
Imagine for a moment this scenario from a frustrated Senior... Read More
DISCUSSION METHODS: There are two basic types of discussion methods;... Read More
Ah, the wretched pain of delegation. It comes easy to... Read More
Resistance. It isn't something people cherish or enjoy encountering. We... Read More
Rejection hurts. No one likes to give it or to... Read More
Now that it is January, many of you are putting... Read More
Leadership is lifting a person's vision to higher sights, the... Read More
People management and leadership has become a major topic of... Read More
There is a difference between being comfortable and being in... Read More
For many companies, procuring the right packaging, such as Poly... Read More
Acknowledgement is about recognition or attention from another person. It... Read More
What is the principal thing you need to succeed in... Read More
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