Keeping and Motivating the Best Employees
Keeping and Motivating the Best Employees In "You Win With People" we talked about the need to hire the very best people to build your team. Now that you've done that the question becomes, how do you keep them, and how do you keep them motivated.... Read More
Why Soft Skills?
The industrial age is over. Organizations still stuck in the industrial age business models are going out of business very fast. Technology is only as good as the people using it. That is the clear message of the new millennium. The knowledge era is supported by tapping into the immense... Read More
Problem-Solving Success Tip: Whatever You Do, Do It on Purpose
Decision-making shows up throughout the problem-solving process. The decisions may be difficult or unpopular, so it's very tempting to ignore some of them. Imitating an ostrich, however, is a wimpy way to decide not to change anything-and is quite likely to leave you making awkward explanations later.? Make conscious decisions:... Read More
Steps to Build ISO 9001 Compliant Program
Implementing an ISO 9001 system represents a major effort. However, all of that effort can represent a significant shift for a business - from quantity to quality. And this could make sure your business gets the desired results.Shift Policy and Procedures Focus to PerformanceDeveloping, implementing and maintaining your ISO 9001... Read More
The Gift of Gratitude
Gratitude might seem like a soft or even an obvious subject to you. Perhaps you would rather read about a leadership lesson or a marketing approach or even a motivational technique. If that is what you are thinking, I urge you to read on. I don't think you will be... Read More
How to Delegate Effectively
ACCOUNTABILITY: Delegation is not complete unless subordinates are held accountable for their work. They should be accountable to only one person-usually their immediate manager-and must understand what criteria will be used in judging their performance. They must also understand that unless the job is done successfully, they will be replaced.... Read More
Diversity Training: The Worst Possible Reasons to Request Executive Funding
You're on your organization's diversity committee. You have the best of intentions.And that's the problem.It leads you to appeal for funding for all the wrong reasons.Take healthcare for example.The US foreign-born population comprises a larger segment than at any time in the past five decades. And this trend is expected... Read More
Maximizing Sales through the Ultimate Tracking Software
Every small to mid-sized business owner would love to know how to effectively keep a pulse on their marketing and customer service efforts. The common barrier that all companies run into is how to cost effectively measure and control this process.How will you keep track of the marketing and sales... Read More
Overcoming the Document Tracking Challenge
"Where did it go? It was here yesterday. Wait. Here it is. But it looks a lot like the draft I just sent my team members yesterday. I don't remember when this change was made. Who made this change? Why is document tracking so difficult?"We have all seen it before.... Read More
Discover the Astonishing Power of Words Today!
Picture all the people you know who are dynamic, successful and self-confident. The ones who are the stars of every gathering. The people who are witty, intelligent and entertaining. The scintillating personalities who can be relied upon to light up every occasion.These super confident people are never tongue-tied, never shy,... Read More
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Attract and Retain Positively Great Employees - An Action Plan for Employee Training
Everyday a business owner, CEO, or manager somewhere is complaining... Read More
How to get an Audiences Attention
A trainer dryly discussing how to motivate people in an... Read More
Managing Group Meetings
MANAGING SMALL MEETINGS: Keep the size of the meeting as... Read More
Employee Orientation: Get New Hires Off To a Great Start
The good news is that a new hire orientation program... Read More
Take This Into Consideration Before You Write Your Mission Statement
What principles should a company keep in mind when developing... Read More
Problem-Solving Success Tip: Test Your Assumptions About Everything
Test your assumptions about everything.Assumptions have a way of creeping... Read More
How To Get 10% More Work Out Of Your Employees
It is getting harder to run a business for a... Read More
Policy & Procedure Manuals - Tools For Greater Productivity and Efficiency
In today's tough retail environment the retailer needs all the... Read More
Creativity and Innovation Management ? Competition versus Collaboration
There is much confusion as to whether competition or collaboration... Read More
Dont Get Side-Tracked By The Nay-Sayers
You, the Entrepreneur, are 'normally' a type-A individual. One who... Read More
50 Great Ways to Motivate and Not Break the Bank
Quick, Easy, and Even Fun! 1. Smile, say "Hi! How... Read More
The Three-Dimensional Communication System
Human communication is always three-dimensional. No spoken or written message... Read More
Lead to Succeed: The Seven Essential Steps to Work Leader Success
In my book "You're In Charge?What Now?" I use a... Read More
Intercultural Management
The role of a manager is evolving in response to... Read More
Organizational Structure, Creativity, Innovation
Organizational structure can inhibit or foster creativity and innovation. The... Read More
Innovation Management ? some ideas are better than others
Creativity can be defined as problem identification and idea generation... Read More
The High, High Price of Distrust
A paper manufacturer with over 300 employees once announced that... Read More
Change Management
"It is not the strongest species that survives, nor the... Read More
Never Hire Anyone Dumber Than You Are!
In a previous life I was a Navy Pilot. Great... Read More
Sweet Parting Of Ways
Why settle for bad feelings when your employee leaves the... Read More
Oasis in a Cash Flow Desert - Four Resources That Increase Small Business Capital Streams
For small business owners, an enthusiastic vision for smooth, steady... Read More
Re-Discovery Procedures for Building Effective Management Systems: Phase V
Now we turn the corner to our final phase: Re-Discovery.Last... Read More
Strategic Outsourcing: Testing the Outsourcing Waters and Staying Afloat
Before Gertrude Ederle began her historic swim off of Cape... Read More
Tales From the Corporate Frontlines:The Importance of a Competitive Wage and Benefit Package
This article relates to the Compensation and Benefits competency, commonly... Read More
Training Adults, Not Teaching Children
Adults are vulnerable to personal and professional embarrassment from poor... Read More
3 Simple Things the Best Managers Do - And You Can Too!
If it's so simple, why don't managers all over the... Read More
The How-Tos of Firing Incompetent Employees
CATEGORIES OF OFFENSES: Most organizations have two categories of offenses... Read More
Recruitment - Pick People Who Think
Old style management doesn't encourage personal mind control, employees aren't... Read More
How You Can Learn to be a Better Manager
When you first take over a department, expectations are usually... Read More
Leadership Style: What Makes A Good Boss?
In today's competitive environment, companies realize that a good boss... Read More
Real Costs in Distribution and What it Means To Your Company
Ever feel that all the lawyers in thh Country need... Read More
Business Intelligence & Data Warehousing in a Business Perspective
Business IntelligenceBusiness Intelligence has become a very important activity in... Read More
Squeezing the Blood Out of that Old Turnip
I suspect all of you out there have someone that... Read More
The 3rd Plan Missing from your Business
If you're like most people, you probably started with wonderful... Read More
Computer Consulting 101 Hiring Tips (Part 1 of 2)
Does your business need the services of a computer consulting... Read More
Communicating In Chaotic Environments
How do you, or would you, communicate in a chaotic... Read More
Effective Multi Cultural International Business Meetings
Of the many areas in international business where cultural differences... Read More
Delegation Obstructions
OBSTRUCTIONS: 1. Staff deficiencies. Lack of confidence in employees quite... Read More
Popular Business Misconceptions Cost You Money!
Faulty information costs you money! Which of these popular business... Read More
Five Key Strategies for Making Your Nonprofit Business More Effective
I love tennis both as a spectator and... Read More
Project Management - The Traveling Product Manager
Various studies ? and common sense ? indicate that involving... Read More
Enable Continuous Improvement of IT Services through ITIL
One of the major benefits, if not THE benefit of... Read More
Focus and Shoot
One of my earliest childhood memories is watching Lew Alcindor... Read More
Truth or Consequences: How to Give Employee Feedback
In the bestseller, Good to Great, Jim Collins discovered that,... Read More
Managing Change - Get it Right
In any event, getting the process right is a vital... Read More
Seven Cs to Avoid Procedure Writing Errors
You do your best to make sure your organization is... Read More
You Get the Behavior You Reward
On consulting assignments, here are some of the questions I... Read More
Internal Communication: 12 Essential Elements
There are 12 essential elements of a successful internal communications... Read More
Improving Your Inter-Company Communications At No Cost
It's all very well having a flashy (and expensive) advertising... Read More
What One Thing?
A few weeks ago I asked my readers what the... Read More
Improve Operations by Restructuring
Transitioning from Vertical Hierarchies to Decentralized / Flatter OrganizationsThe need... Read More
How To Delegate for Fun and Profit
Ah, the wretched pain of delegation. It comes easy to... Read More
Influencing the Organisation
There is a saying about management that suggests some managers... Read More
Why Your Business Needs an E-Mail Policy
Why is it imperative to have a company E-Mail Policy?... Read More
Six Reasons to K.I.S.S.
Six Reasons to K.I.S.S. "Very often, people confuse simple with... Read More
Avoid These Seven Deadly Dangers Of Outsourcing
Here are seven dangers of outsourcing your software development. They... Read More
Transparency: A Key To Your Effectiveness
Last month I talked about the Skilled Facilitator principle of... Read More
Innovation Management ? Producing Great Products, Motivation
Creativity can be defined as problem identification and idea generation... Read More
The Art of Motivation and Need Fulfillment
Industrial/clinical psychology and applied psychiatry have made tremendous strides in... Read More
Avoiding The Sheep Dip
It is a sad fact that many employees are still... Read More
Telephone Techniques: Boost Your Productivity With Effective Phoning
One of the things that most impacts people's productivity is... Read More
Qualities of a Great Manager
In the call center environment we are often only as... Read More
Five Overlooked Ways To Hire Winners
Here is a true story. My dentist did a "clinical"... Read More
Virtual Assistance: A Money Saving Opportunity For Employers
What is a Virtual Assistant? A Virtual Assistant is a... Read More
The 10 Realities of Change
I've seen several articles that begin with lines like "the... Read More
Are Your Meetings Smart?
Soon after I finished a brief seminar on how to... Read More
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