Team Motivation - Tough Enough to Care

Sir Alex Ferguson has just celebrated his 1000 game in charge of Manchester United, probably the world's most successful soccer team.I have a great deal of respect for Sir Alex as a man manager. However, I always feel that he's misrepresented in the media. The press portrays him as this... Read More

Getting to Consensus

The need to get people in an organization to pull together comes out often in discussions about communication.Let's think of it as getting to consensus, to roll a bunch of similar issues into one ball. Further, let's think of getting to consensus as a process. That is, something that happens... Read More

Tales From the Corporate Frontlines: Diversity in the Workplace: Ethnic Considerations

This article relates to the Diversity in the Workplace Competency, commonly evaluated in employee satisfaction surveys. This competency explores whether your organization provides understanding and supports interaction among diverse population groups while respecting individuals' personal values and ideas. Research shows that by fostering a climate where equity and mutual respect... Read More

How to Prepare for Your Companys Financial Future

Sooner or later, most business owners need to look for outside financing. Whether it's a line of credit with a bank to handle predictable cash crunches or a significant capital investment to improve plant and equipment, virtually every business will need access to additional funds at some point in its... Read More

Tales from the Corporate Frontlines: Senior Management and Directional Change

This article relates to the Senior/Top Level management of an organization, and how a huge vision of directional change translates into the day-to-day operation of the company. EngagedMetrics defines senior management as the team of individuals at the highest level who have the day-to-day responsibilities of operating the organization. For... Read More

Executive Humor at Meetings

I don't encourage managers to wear funny hats, appear in self-deprecating skits, or otherwise emulate Saturday Night Live in an attempt to manufacture an image as, "Look, folks! I'm just one a' the guys!" If clients insist, I do what I can to help. I want the money. But it's... Read More

Training Adults, Not Teaching Children

Adults are vulnerable to personal and professional embarrassment from poor performance in the training program. Poor performance in the classroom may become the basis for personnel decisions by supervisors or the source of ridicule by peers. Economic benefits or promotion may be associated with the training program, creating a feeling... Read More

Effective Multi Cultural International Business Meetings

Of the many areas in international business where cultural differences manifest is in the corporate meeting room. International meetings are an area where differences in cultural values, etiquette, interpretations of professional conduct and corporate rules are at their most visible and challenging to control.In international business meetings, cultural differences between... Read More

Three Business Lessons From The US Postal Service

There was a buzz in the air recently about the US Postal Service. Seems as though they were running into a budget deficit in the billions.The Postal Service claimed they must cut Saturday service to customers to stay afloat -- a service they had provided for years. And one that... Read More

Time for Change - Clearing the First Hurdle

"Here is Edward Bear, coming downstairs now, bump, bump, bump on the back of his head, behind Christopher Robin. It is, as far as he knows, the only way of coming downstairs, but sometimes he feels that there really is another way, if only he could stop bumping for a... Read More

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Juggling Demands in an Organization

JUGGLING DEMANDS: All leaders constantly juggle a multifarious array of... Read More

Employee Motivation: It?s More Than A Paycheck

Managers often ask, usually with exasperation, "How can I keep... Read More

Coaching Champions at Work

I saw Brian Kerr (the Irish national football coach) on... Read More

Focus and Shoot

One of my earliest childhood memories is watching Lew Alcindor... Read More

Top Ten Tips About People Management

To get the best results you have to be very... Read More

Lets Make Training More Interesting!

Many HR managers believe that by sending their workers to... Read More

Is Your Brain Getting the Memory Full Message? 5 Ways to Free Up Room on Your Brains Hard Drive

Lynn was tapped to head up the project team for... Read More

People - You Cant Make Them What Theyre Not

Many business people and managers are spending too much time... Read More

Productive Meetings: How to Make Your Meetings More Productive

There's one simple secret to effective meetings: set an agenda... Read More

Problem-Solving Success Tip: Use Your Project Management Skills

Solving a big problem is a project: you're far more... Read More

Boost Your Leadership Skills Simply By Answering The Question, What Does Our Organization Really...

The difference between leaders is ears. Good leaders not only... Read More

Managing Meetings

Plan/prepare - lack of purpose causes aimless meetings. Know why... Read More

Stop Going to Meetings - 10 Questions to Ask Before Attending a Meeting - Get More Productive

We get invited to attend so many "meetings" but do... Read More

This Old Business

Not long ago I was asked to come out and... Read More

Great Groups! - Getting a Group to Think Like a Genius

Great Groups! - Getting a Group to Think Like a... Read More

Ten Relationship Traits And Skills For Good Leadership

An important aspect of good leadership is the ability to... Read More

Why People Resist Us

There's a one-word reason most ideas never see the light... Read More

Six Reasons to K.I.S.S.

Six Reasons to K.I.S.S. "Very often, people confuse simple with... Read More

Training Managers and New Trainers

Training managers use many of the same interpersonal and analytical... Read More

Well-Defined Processes ? How to Create

Interested in learning how to reduce development time, save money... Read More

Training and ROI (Return On Investment)

Statistics consistently reinforce that the biggest challenge in today's contact... Read More

Get Meeting off To a Great Start

When asked what part of their job they find a... Read More

Top Ten Tips for Outstanding Customer Service

Remember the 80:20 rule? You may not get everything perfectly... Read More

Qualities of a Great Manager

In the call center environment we are often only as... Read More

Creativity and Innovation Management ? Competition versus Collaboration

There is much confusion as to whether competition or collaboration... Read More

Riding the Waves to Success

Last week I was confused and frustrated about a few... Read More

Managing People - No One Shows You What To Do

Imagine the following scenario - you pay a visit to... Read More

Get More Impact From Your Annual Conference

How can you get more attention for your conference and... Read More

Is Chess Good for Management?

The game of chess has been applauded and taught in... Read More

Business Leadership Skills - Managing the Human Being Behind the Business

Managing the Human Being Behind the Business It's... Read More

Hire The Person, Not The Resume

"? [get] the right people on the bus, the right... Read More

One Thing You Cant Hide

One of the most important of all motivators at work... Read More

Budgets that Damage - The Downsides of Making the Numbers

In my organisational career, I had budgets from the age... Read More