Diversity in the Workplace

As you look around your office, is everyone just like you? Probably not. The demographics of the American workforce have changed dramatically over the last 50 years. In the 1950s, more than 60% of the American workforce consisted of white males. They were typically the sole breadwinners in the household,... Read More

Turning a Negative Employee Into a Positive Asset

Several years ago, I took over the supervision of a section in a Public Agency. I was a newbie in management, enthusiastic, and excited about the opportunity that lay before me. I was informed by my manager that I had a problem employee on my team. He described her as... Read More

Innovation Management: Radical Innovation

Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of... Read More

Rules for Running a Meeting

As an experienced manager, I can announce without a doubt that the primary reason for lack of effectiveness in the contemporary business world is that people don't follow the rules for running a meeting. Thousands meetings are conducted each day and most of the meeting chairmen have not even heard... Read More

ISO 9001 Okay Now You Have It How Do You Market It?

Marketing ISO 9001 2000.Lately we've been seeing a lot of press releases from wineries and suppliers touting their ISO certifications. "We've obtained ISO 9001: 2000," they trumpet. Great! But what exactly does that mean?In simple terms, ISO certification verifies a company's compliance to a set of globally accepted s tandards... Read More

Creative People, Innovative People

The title implies that some people are and others not.This is a myth.First, creativity can be described as problem identification and the generation of a quantity of ideas, a number of novel ideas and a number of diverse ideas. Innovation can be described as idea selection, development and commercialisation. Therefore... Read More

What To Do When Your IT Project Is Late, Over Budget, and Looks Like It?s Never Going To Work

Here's a scary statistic. According to four prominent research firms, only around 20% of all IT projects are finished in a timely manner. By "timely" the researchers mean without loss of quality or being over budget. They go on to say the average project runs approximately 200 percent late, roughly... Read More

Tales From the Corporate Frontlines: Diversity in the Workplace: Ethnic Considerations

This article relates to the Diversity in the Workplace Competency, commonly evaluated in employee satisfaction surveys. This competency explores whether your organization provides understanding and supports interaction among diverse population groups while respecting individuals' personal values and ideas. Research shows that by fostering a climate where equity and mutual respect... Read More

Do You Really Care What People Think?

You had better care! Because what people think usually leads to predictable behaviors that can really affect your business, non-profit or association for better or worse.Look at your employees. If they believe you really don't care about them, your organization's productivity can take a nose dive.And what about customers? They... Read More

How to Make a Difference Every Day

Every day, everyone can make the world a better place. It's simple; it's quick and it is free. All it requires is a recipe containing you (yes, that's YOU!), awareness and a natural disposition to be brave enough to change the day of everyone you come into contact with in... Read More

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Think Time... Its Now Or Never

I recently read an article published in the June, 2005... Read More

Twitch Speed: Reaching Younger Workers Who Think Differently

Every parent, educator, and manager knows that "Nintendo children"--those born... Read More

Tales From The Corporate Frontlines: Job Security in Todays Workplace

This article, Job Security in Today's Workplace, was part of... Read More

What Every Manager Should Know About How to Reduce the High Cost of Employee Absenteeism

Employers pay a high price for absenteeism, often more than... Read More

Using Employee Opinions Effectively When Designing HR Programs

Using Employee Opinions Effectively When Designing HR ProgramsEmployee opinion is... Read More

Innovation Management: The Hype Cycle

Creativity can be defined as problem identification and idea generation... Read More

Planning For Growth

Are you planning your business or are you... Read More

Using, Choosing, and Using an educational consultant

IntroductionThe aim of this document is to provide advice and... Read More

In Leadership, The Critical Convergence Drives Great Results

The Leader's Fallacy lives! We subscribe to the Fallacy when... Read More

The Art of Motivation and Need Fulfillment

Industrial/clinical psychology and applied psychiatry have made tremendous strides in... Read More

What Every Manager Should Know About How to Maximize the Two People Inside

Every one of us, in reality, has two people inside:... Read More

Never Hire Anyone Dumber Than You Are!

In a previous life I was a Navy Pilot. Great... Read More

Uncommon Common Sense ? Know What is the Most Important Thing in Your Business

Over 3 of my meetings with 3 business owners last... Read More

The Silent Assassin - What to Do When They Visit You?

IntroductionThere are a group of people in the community that... Read More

Measuring Creativity, DIY style

Creativity measurement is often required in order to benchmark existing... Read More

The Power of ?Ask?

For Call Center managers, it is not a pipe dream... Read More

What is Six Sigma?

Six Sigma is a highly disciplined process focused on satisfying... Read More

Improved Communication to Improve Results

Facilitating good communication can make the difference between a well... Read More

Service Level Agreement (SLA) Boot Camp

Service Level Agreements, or "SLA's" are tricky but useful mechanisms... Read More

Einstein, The Universe, And Leadership

Every since serving a hitch in the military, I have... Read More

Create Your Methodology Based on a Standard Framework - Part One

OK. So you have decided that your organization has to... Read More

Holding Effective Meetings Can Be Easier than You Think!

I'm sure you've experienced those typical "headache" meetings! You know... Read More

Business Innovation ? Organizational Culture

Creativity can be defined as problem identification and idea generation... Read More

Hire Winners: Ask the Right Questions

How do you as a manager, supervisor or team leader... Read More

Do You Need a Personal Assistant?

It's great to be multi-skilled?be able to type your own... Read More

Is Your Management Style Assisting or Hurting Your Business?

Many times business owners can have significant differences in management... Read More

Managing Workplace Conflicts

Kinds of Workplace ConflictsLet's start by identifying where conflicts happen.... Read More

Building Shareholder Value Through Your People

Increasing shareholder value is the most important driver for organisations... Read More

Never Punish Yourself or Others for Failures

If you want to find success in various ramifications, be... Read More

6 Steps to Effective Communication

Effective leaders are known for being excellent communicators. Here's what... Read More

What Consultants Want You to Know (But You Never Ask)

I've been both a CEO and a consultant, so I've... Read More

What Cross-cultural Training Can Do for You

International business is more complex than ever before. Success in... Read More

Travel the World - for Free!

I have been very fortunate to travel to several countries... Read More