Service Level Agreement (SLA) Boot Camp

Service Level Agreements, or "SLA's" are tricky but useful mechanisms for managing the risk of an on-going relationship with IT service providers. Unfortunately, most SLA's that show up in service contracts as worthless, cosmetic paper additions. SLA's can be extremely powerful tools to help you and your service provider get... Read More

30 Ways to be a Butt-Head Boss

1. Trust no one. Not your superiors and not your employees. Especially not your employees. They're probably out to get you anyway.2. Believe that all of your people are lazy, good-for-nothing slackers. Remind them of that frequently.3. Get mad and shout a lot. This will reinforce to your "workers" that... Read More

Never Hire Anyone Dumber Than You Are!

In a previous life I was a Navy Pilot. Great life, great people to be around. People who were all doing great things around the world flying off great big aircraft carriers. In an environment that complex and dangerous, you need to have teams of people working as one, or... Read More

Budgets that Damage - The Downsides of Making the Numbers

In my organisational career, I had budgets from the age of 22 to 47. I lived and breathed them and many times, budgets, the gospel that they were, caused havoc, albeit within the corporate retailer framework that I worked.Here are two examples of the damage caused.Example OneTypically budgets were initially... Read More

Making Powerful Requests That Launch People Into Action

Do you ever wonder why people do not simply do the things that you want them to do? Well, instead of waiting for things to happen, decide to take responsibility for making them happen. The way to do this is often as simple as making an appropriate request.Requests are the... Read More

The 6 Steps to Six Sigma

Step 1Get the proper level of Six Sigma expertise at the executive level of the company. If the top leaders don't understand the advanced six sigma principles, the company has no shot to attain total quality. This will probably require a hefty budget, entailing the hiring of several high-priced consultants... Read More

Forecasting Support Costs

Did you know that maintenance accounts for 50% to 80% of the overall product cost? Well, it does! And while most project managers are fairly good at sizing new product features, many are terrible at estimating the effort required to support a product once it becomes generally available. As a... Read More

Rules for Running a Meeting

As an experienced manager, I can announce without a doubt that the primary reason for lack of effectiveness in the contemporary business world is that people don't follow the rules for running a meeting. Thousands meetings are conducted each day and most of the meeting chairmen have not even heard... Read More

Project Management - The Traveling Product Manager

Various studies ? and common sense ? indicate that involving customers increases the likelihood that your product will meet customer requirements (I hope these studies weren't funded with my tax dollars!)Although the above statement sounds exceedingly obvious, the fact of the matter is many software projects lack customer input. Consider... Read More

People Are Our Most Important Asset!

How many times have you heard or uttered this phrase in the last 5 years or so. As a "reformed accountant" this phrase makes me cringe more than any other business euphemism being espoused today.What exactly is an asset? The dictionary defines an asset as "A valuable item that is... Read More

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How To Turn Business Losses Into Cash Flow

When the typical new business operator starts a business, they... Read More

Take Your Firm to the Next Level

So you did such a good job in 2003 at... Read More

Innovation Management ? Flexibility

Creativity can be defined as problem identification and idea generation... Read More

What Every Manager Should Know About How to Conduct Successful Meetings

Do you announce a meeting and find either no one... Read More

Radical Creativity from Incremental Creativity ? large movements from small changes

Positive radical movement is the holy grail of nearly every... Read More

What Your Employees Want You to Know (But You Might Be Afraid to Ask)

This is a challenge for every company owner and manager.... Read More

Character: Is It Necessary In Leadership? (Part One)

We know character when we see it, but what exactly... Read More

Tales from the Corporate Frontlines: Coworkers Collaborate to Complete Successful Initiative

This short story, Coworkers Collaborate to Complete Successful Initiative, was... Read More

Business & Family Safety and Health Rating

For good reason, practically every endeavor in life is rated.... Read More

Innovation Management ? Measuring Failure!

Creativity can be defined as problem identification and idea generation... Read More

A Renewed View of the Modern Business Culture

Life can sometimes be unexciting if not refreshed by the... Read More

Time Management and Team Development - The Yes and No of It

Sometimes.In fact making some small changes to the circumstances when... Read More

CEOs Role in Family Business

I first met Roland (not his real name) in 1972.... Read More

How to Make the Best of it - Take Your Weather with You

I once worked in a place where there were three... Read More

Contract Management Software: the Solution to the Problem of Coordination

Charles Petrie, from Stanford, released a short article entitled "The... Read More

The Power in Praising People

One of the keys to success is to have successful... Read More

Getting the Most from Appraisals

Does your organisation have one of those annual 'occasions' that... Read More

Overcoming Resistance

Virtually any type of organizational change involves role transitions of... Read More

Writing and Revising Your Life Story

Change is not simple. Why do we repeat behavior that... Read More

Interviewing Candidates: 3 Ways to Avoid Snap Judgments

Have you ever hired the wrong person? If so, perhaps... Read More

Work Priorities: Where Can You Spend Your Time Most Effectively?

Understanding where you can spend time most effectively requires concentration... Read More

Recruitment - What Youre Really, Really Looking For

Imagine that you're a sports coach and you need a... Read More

Assertive Communication - 6 Tips For Effective Use

What IS assertive communication? Assertive communication is the... Read More

Unveiling the Value of Your Expertise

All of us have knowledge, expertise, and experience that others... Read More

Rapport - How to Build it with Your Team

I've often heard managers say - "My door is always... Read More

Hows Your Company RQ (Reputation Quotient)?

In light of recent corporate scandals, from Enron and Global... Read More

Learn About Commercial Collections Agencies Fees

As with any other service, there are good and bad... Read More

Employee Turnover: Seven Reasons Why People Quit Their Jobs

There are many reasons why good employees quit and go... Read More

How You Can Learn to be a Better Manager

When you first take over a department, expectations are usually... Read More

How to Create a Trusting Manager-Employee Relationship

BUILDING TRUST AS A MANAGER: 1. Be reliable. Follow through... Read More

Spinning Gold from Straw: Low-Cost Employee Retention and Motivation Tools in a Changing Economy

New York, NY, February 25, 2005 ? Employee retention and... Read More

Ten Relationship Traits And Skills For Good Leadership

An important aspect of good leadership is the ability to... Read More

Delegation Obstructions

OBSTRUCTIONS: 1. Staff deficiencies. Lack of confidence in employees quite... Read More