10 Ways New Managers Become Great Leaders
"It is a terrible thing to look over your shoulder when you are trying to lead and find no one there." - Franklin D. Roosevelt Persons accepting promotion from individual contributor to leader often do not realize the extent of the change. All too often they assume that they... Read More
Get Down With OCP: Evaluating DBA Job Applicants in an OCP World
Not long ago, weeding through DBA applicants with a tech interview was a straightforward process. You'd ask candidates 200 or so technical questions. If they got 100 correct answers, you knew they'd been around the block; 150 or more and you knew you were on to superior talent. But once... Read More
Must Project Managers Be Technically Savvy?
"Must Project Managers be technically savvy?" This topic always seems to cause quite a stir. While some believe that all you need to manage a project is a PMP certification, others are convinced that you can't successfully manage a software development project unless you truly understand the intricacies of the... Read More
Experiences of Management Coaching (Part 2)
In our experience, we have found that there are several reasons managers fail to get employees to see and acknowledge that they have a problem.They assume. Many managers bypass the step of getting agreement because they assume that an employee views the problem in the same way that they do.... Read More
Does My Bum Look Big in This?
If a good manager asks his workforce for their opinion of him he will receive their expressions of approval and be satisfied that he is doing a good job.If a bad manager asks his workforce for their opinion then he too will receive their expressions of approval because as we... Read More
Communicating When A Crisis Strikes
How would you handle communication if your business or practice got into a crisis situation?I was pleasantly surprised when my Internet service provider responded competently and quickly to a technical crisis. And, we can learn to communicate more effectively by studying its response.The crisis occurred when hackers attacked its system... Read More
Be a Leader - The Importance of Going Home Early!
How you run your business is, of course your business. A little focus from your end will dictate the way your people act and behave. So the onus is on you to show the way.Why does this matter?If you create a style of working within your organisation which is able... Read More
Creativity and Innovation Management in Conservative, Staid Organisations
Conservative and staid organisations generally have a harder time implementing creativity and innovation into their day-to-day work processes and people. Leaders may want to capture the benefits of creativity and innovation, yet there may be relevant and almost contradictory issues that they have to deal with, including:a) It may be... Read More
Employers - Protect Yourself from Custody Battles that Hold Your Company Hostage
Child custody? How'd that get to be an employer's concern?When an employee faces child custody litigation, it will effect their ability to do their job. And it often causes legal consequences for their employers as well. Unless you know where to draw the lines regarding your legal obligations and exposure,... Read More
Change Management
"It is not the strongest species that survives, nor the most intelligent, but the most responsive to change". -Charles DarwinThe world today is changing faster than ever before. Technological developments, financial constraints, expanding markets, restructure and mergers, new philosophies and government legislation are all putting pressure on organizations to change.... Read More
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Better Manager Skills - How to Learn
When you first take over a department, expectations are usually... Read More
Boost Your Leadership Skills By Disciplining Yourself In The Way Of The Question Mark
I'm often asked to come in to organizations and give... Read More
3 Tests To Hire The Best
Question: What's the easiest, cheapest and quickest way to have... Read More
Passion for Profits
Business owners and managers are busier than ever. As their... Read More
Delegate Tasks to the Right Person
SELECTING THE RIGHT PERSON: To whom should tasks be delegated?... Read More
Focus Leads To Nonprofit Success: Is Your Organization Rowing or Drifting
Picture yourself standing on the bank of a river watching... Read More
The Truth About Performance Reviews
Now that it is January, many of you are putting... Read More
How To Own A Business... Instead Of A Job
Every business is run by someone who took on a... Read More
Five Key Strategies for Making Your Nonprofit Business More Effective
I love tennis both as a spectator and... Read More
Knowledge Management - Lessons Learned and How To Identify Them
Many organisations use the term "lessons learned" to describe the... Read More
Travel the World - for Free!
I have been very fortunate to travel to several countries... Read More
Will a Workplace Bully Bankrupt Your Company?
Safeguard Your Company Against Harrassment ClaimsTwenty-five percent of employees suffer... Read More
Motivation - It Starts with Acknowledgement
Acknowledgement is about recognition or attention from another person. It... Read More
Your Organization Is Only as Good as Your People
Let's begin by singing the jingle from an old US... Read More
How to Delegate Effectively
ACCOUNTABILITY: Delegation is not complete unless subordinates are held accountable... Read More
Build Your Business (On A Shoestring): Hire a College Intern
Starting up a new venture or business can be one... Read More
Performance Appraisal Scenarios: Improve Your Communication
IMPROVING COMMUNICATION DURING THE PERFORMANCE APPRAISAL: If the employee has... Read More
Regaining Control - Nine Steps for New Managers
My client had faced the same challenge, which was frustrating... Read More
Executive Humor at Meetings
I don't encourage managers to wear funny hats, appear in... Read More
How to Create Trust
People buy from you, offer help, and grant rewards based... Read More
A Journey of a Thousand Miles
You can't build a reputation on what you are "going"... Read More
Lawyers With 2 Hands And Everything Else
I heard this back a few years ago. The boss... Read More
Where Else in Your Business Do You Accept a 60% Failure Rate?
I recently surveyed CEOs and Business Leaders of large companies... Read More
Oasis in a Cash Flow Desert - Four Resources That Increase Small Business Capital Streams
For small business owners, an enthusiastic vision for smooth, steady... Read More
How to Beat the Turf Mentality
Want to hear a fascinating story? Let's sit in at... Read More
Innovation Management ? Innovation or Profit?
Creativity can be defined as problem identification and idea generation... Read More
I Am Not A Number - Why Too Many Change Projects Fail
Many of you will recognise this quote from the 1960s... Read More
The Supervisors 14 Essential Truths For Communicating With Direct Reports
One amazing, but sadly true, fact of today's advances in... Read More
Hiring Great People And How to Be One Yourself: Five Secrets
Bad news.Your senior vice-president, your marketing director or your accounting... Read More
Internal Prisons: The Thief of Productivity and Quality in our Workforce
As a professional speaker, one of my biggest challenges is... Read More
Score the Rainbows Pot of Gold: Become the Boss That No One Wants to Leave
Leadership is lifting a person's vision to higher sights, the... Read More
Top 10 Things Every Business Should Provide for Every Worker - Including the Boss!
Doing business and meeting the needs of workers is increasingly... Read More
Protect Your Computer System with a Comprehensive Security Policy
The most difficult part of creating a Security Policy for... Read More
Is Your Employee Newsletter Management Propaganda?
It should not be. If it is an effective newsletter,... Read More
New UK Laws on Staff Dispute Resolution and Disciplinary Procedures
October 2004 saw the introduction of the Employment Act 2002,... Read More
Creativity and Innovation Management: Specialisation or Generalisation?
Creativity can be defined as problem identification and idea generation... Read More
Business Fit
I have been an entrepreneur for over twenty years and... Read More
Reducing the High Cost of Absenteeism
Employers pay a high price for absenteeism, often more than... Read More
Seven Cs to Avoid Procedure Writing Errors
You do your best to make sure your organization is... Read More
Enhancing the Motivational Climate of Your Workplace
It has been well documented that employees' productivity and job... Read More
Multiple Channels, Multiple Times
I've just been reading about the frustrations of a Human... Read More
Working with Hearing Impaired Employees - Giving Them a Fair Go
Hearing impaired people often encounter difficulty at work because their... Read More
Riding the Waves to Success
Last week I was confused and frustrated about a few... Read More
Quality Hiring: Are You Doing It Right?
Quality hiring is more than running ads, screening, interviewing and... Read More
Stomp Out Leeches In Your Company
Recently, I felt appalled to see a political candidate running... Read More
Effective Meetings - Quick Survey
Here's an easy quiz to check the health of your... Read More
Leadership Style: What Makes A Good Boss?
In today's competitive environment, companies realize that a good boss... Read More
The Dark Side of Help Desk SLAs
You just signed a Help Desk Service Level Agreement (SLA)... Read More
Counseling Interviews for the Marginal Employee
ACTIVE LISTENING: The most frequent cause of failure in therapeutic... Read More
Difficult Employees-Poor Performance - 10 Tips for Dealing with it in the Workplace
I personally struggle with the term 'managing people' - because... Read More
Performance Evaluation: How To Create Change
STEPS TOWARDS GIVING A GOOD APPRAISAL INTERVIEW: Give specific feedback.... Read More
Burger on a Bun Decision Making
When approaching any decision, it's important for individuals to maintain... Read More
The Devil We Know
"I'm in an abusive relationship," sighed Andrew. "My bookkeeper annoys... Read More
Problem-Solving Success Tip: Whatever You Do, Do It on Purpose
Decision-making shows up throughout the problem-solving process. The decisions may... Read More
Dialogue vs. Discussion
Have you ever sat in a meeting where everyone is... Read More
Motivating For Higher Performance
Employee motivation is probably the most important single manageable factor... Read More
Four Corners of a Triangle: Why Organizations Succeed or Fail
When we want to hire people for a corporation or... Read More
Making Assumptions - A Critical Communication Mistake In Business And In Your Personal Life!
We draw conclusions about people through observation, their behavior, past... Read More
Provisioning/User Management System Upgrades: Part I -- Ten Reasons Why Not To Do An Upgrade
Tommy Sherman daily monitors a helpdesk-provisioning queue for a large... Read More
Why Do Managers Create Low Morale? Or Does My Bum Look Big In This?
Why do managers create low morale as a product of... Read More
5 Interviewing Mistakes That Can Lead To Hiring The Wrong Person
Mistake #1: Going with the flowInexperienced interviewers sometimes fall into... Read More
More Problem-Solving Success Tips
The ability to solve complicated problems quickly is more important... Read More
Managing People - No More Mr Tough Guy
I believe the media and our culture sends the wrong... Read More
How to Help Your Company Become a World Class Company
Most people think real change in an organization occurs as... Read More
Delegate or Die!
You Can't Do It All - Learning To DelegateThere is... Read More
Nine Vital Lessons For Avoiding Training Fads That Waste Time, Money and Enthusiasm
Unfortunately, at least two thirds of much of the training... Read More
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