Its All In The Systems

Have you ever noticed french fries taste the same at every McDonald's? The same can be said for Subway and its Italian BMT. How do these fast food icons replicate themselves at nearly 40,000 locations when some eateries struggle to get it right in a single restaurant? The answer is... Read More

Can You Sleep While The Wind Blows?

Let me repeat a story I heard many years ago that has stuck with me throughout my life. The lessons from this fable are many and have been applied to a variety of areas of my life. It recently popped into my mind again as I was thinking about the... Read More

Turbo-Charge Your Rollout with ERM

Employees are the often-neglected stakeholders in the success or failure of a CRM (Customer Relationship Management) initiative. But employees don't always resist new ways of doing business. If you factor in relationship management practices that engage people in the change process, you can circumvent significant resistance and actually speed up... Read More

To Meet or Not to Meet - What are the Questions?

Meetings can be a total waste of time or a powerful and productive communication tool that solve problems, stimulate ideas, promote team spirit and generate action. The results lie totally in how they are run. Organized and well-managed meetings will inevitably produce effective results. Whereas, meetings that are poorly managed... Read More

The Truth?

The pure and simple truth is rarely pure and never simple. Oscar Wilde The truth. So alluring. So promising. If we only knew the truth, everything else would just fall into place. Sadly, the "truth" of a relationship, situation or event is always hard to come by. The fact... Read More

Challenge of ERP Implementation: Q and A with Rick Maurer

Question: ERPs seem like a good idea, so why is return on investment so low?Answer: Resistance often kills many of these new systems. Even though the promise of what an ERP can do is high, the planners often fail to look at how the users are likely to view this... Read More

The Ten Keys to Maximizing Employee Performance

1. Let people know what you expect. If people know what's expected of them, that's what they'll do--if they don't know what's expected, they'll do something else. Communicate clear and unambiguous performance expectations and hold people accountable for their achievement.2. Be a systems thinker. Remind people of their interconnectedness and... Read More

Data Delivers Credibility

Over the past couple of days I've been setting up visitor counters, so people in another organization can accurately count the number of people who visit their event.They got the idea (and the counters) from an association I belong to, and they, too, are learning how data delivers credibility.I'm always... Read More

The High, High Price of Distrust

A paper manufacturer with over 300 employees once announced that it was planning to move to more spacious and attractive premises thirty miles down the road. When staff members heard the news, they were very apprehensive. Would transport be provided, so that they would be able to commute easily to... Read More

How To Own A Business... Instead Of A Job

Every business is run by someone who took on a risk with their time and money. So I believe that person should be rewarded. Too often as business owners we forget to enjoy ourselves. We forget that we deserve to be paid far more than any of our team.Every week... Read More

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DIVERSITY is a BIG word -- With A HUGE Business IMPACT

Second thought! Just in case. YOU or someone you personally... Read More

Three Ways to Transmit Loud and Clear

The heart of a fool is in his mouth, but... Read More

Well-Defined Processes ? How to Create

Interested in learning how to reduce development time, save money... Read More

A Comprehensive Sarbanes Oxley Act Summary

Individual and corporate security stand in the center of the... Read More

Why Businesses Fail - And What You Can Do About It!

Have you unintentionally set your business up for failure?No one... Read More

Two Critical Success Factors in an ITIL Implementation

Any IT manager who wants to pursue the IT Service... Read More

Focus On the Prize

People talk to me about making personal and professional changes... Read More

3 Ingredients of Highly Profitable Organizational Change

As waves of organizational change sweep across the business landscape,... Read More

Leadership Style: What Makes A Good Boss?

In today's competitive environment, companies realize that a good boss... Read More

Teaching Large Companies To Think Like The Little Guys

Q: I am an executive at a large company and... Read More

Know the Source of Business

One of the first questions we ask a prospect or... Read More

Protect Your Computer System with a Comprehensive Security Policy

The most difficult part of creating a Security Policy for... Read More

Humor in Business

With the advancement of computer simulators, anybody can repeat all... Read More

How to Create an Operations Manual

An operations manual can act as a tool for training... Read More

The Truth About Performance Reviews

Now that it is January, many of you are putting... Read More

This Old Business

Not long ago I was asked to come out and... Read More

A Tricky Supervision Challenge

Many managers believe that treating their team members as responsible... Read More

Change Management

"It is not the strongest species that survives, nor the... Read More

Setting a Pitiful Example: Twenty-six Warnings to Heed *

TO: All Parents [and Employers and Managers]From: Your Child and/or... Read More

From Boring to Interesting - Making Training Effective

Being a good trainer requires experience and skill. Experience comes... Read More

Dissenion Down On The Cubicle Farm

How content and satisfied are American employees? Not very!According to... Read More

What Every HR Manager Should Know About Hiring Productive Employees

The characteristics of job applicants have a strong influence on... Read More

1000 Managers Turned Their Plans Into Energy!

I bet you can't tell me how leadership training and... Read More

Are You Managing to Lead?

For many people, the terms "manager" and "leader" are synonymous.... Read More

Do You Really Care What People Think?

You had better care! Because what people think usually leads... Read More

Use QA As Your First Step To Outsourcing

Quality Assurance, or QA, is often given short shrift in... Read More

Middle Managers Behaving Badly ? How To Stop This Damaging Your Results

More and more I hear and read about a looming... Read More

Why Outsourcing Could Be The Best Thing You Do For Your Business

While it's probably not true to say that the traditional... Read More

Success in Business Means Managing Negative Emotions

You may have the MBA but if an internal critic... Read More

The 6 Steps to Six Sigma

Step 1Get the proper level of Six Sigma expertise at... Read More

Leadership Skills Means Turnover is Not a Problem

"Ha!" you say. "For someone to make a statement like... Read More

Work Life a Balancing Act

Australians are loosing their laidback, carefree reputation, as we continue... Read More

Change Management: Avoid Havoc In Very Uncertain Times

Escalating gas prices...tensions and turmoil in the Middle East...a struggling... Read More