Meaningful Diversity: Creating Cultures of Inclusion

In the fitness room the other day, I caught a glimpse of a movie trailer on television. A father spoke very open-heartedly with his son about his work as a fireman. He acknowledged the fear that welled up in him when he looked into a small, dark room filled with... Read More

The DNA of Motivation

It really is about motivation. After all, what impels someone to climb a mountain, or go to college, or save for a car, or learn a new language or anything of a thousand things? What is it that moves someone to action from a position of comfortable stasis? The answer... Read More

Instantly Uncover Your Corporate Culture

Best Definition of "Corporate Culture"If you ask 10 people to define "organizational culture," you will get 11 different answers!Fortunately, from my consulting and writing on leadership and organizational change, I created my definition of organizational culture:"Corporate culture is how every employee knows she or he must act ? even if... Read More

Process and Procedures Investments - How to Get Money Back

In September 2004, President Bush signed the $146 billion tax cut bill restoring the recently expired business Research & Experimentation Tax Credit. The 18-month renewal of the research and experimentation tax credit, which expired June 30 2004, was the most expensive item with an expected $7.6 billion cost through 2014.Process... Read More

Training and ROI (Return On Investment)

Statistics consistently reinforce that the biggest challenge in today's contact center environment is agent training. Turnover continues to be high; new hire costs are on the rise--$6500 per agent! At the same time, losing customers because of bad call experiences negatively impacts your bottom line. What can you do? How... Read More

Getting Information From Prospects

You're at a networking function and you've made that all-important contact. You want to get help from this individual but you know that you need to start working on building a relationship with them first. How do you do that?The hardest thing for people to understand about networking functions is... Read More

I Am Not A Number - Why Too Many Change Projects Fail

Many of you will recognise this quote from the 1960s TV show, "The Prisoner". Patrick McGoohan used the phrase to describe his frustration at not being treated as an individual, and being kept in the dark about what his superiors were up to in a very confusing environment. This experience... Read More

Increasing the Return on Your Training Investment

Insightful leaders and organizations recognize that training is a valuable tool for personal and professional development and therefore set some sort of an annual training budget.Most everyone I've ever talked to has been to both excellent training (hopefully ours!) and training that was, well, not so good. In a perfect... Read More

Close the Performance Gap

One of the most difficult and emotionally draining situations you face as business owners or executives is employees not meeting your expectations. How can you handle it if they are not keeping up their end of the employee contract?Begin by taking a look at your team. Do you have the... Read More

Survival of the Fittest: The Road to Human Extinction

I was watching a TV program some months ago about a biologist working in Central America who was dedicated to protecting the panther species from extinction. During the program I heard him make a comment that upon reflection I found had embedded in it seeds of wisdom that not even... Read More

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How to Build Your Business and Still Take Time Off

We all know people who are like human dynamos. They... Read More

Million Dollar Support System For You and For Your Business

Whether you are a consultant, coach, business owner, doctor, professional,... Read More

Diversity in the Workplace

As you look around your office, is everyone just like... Read More

Juggling Demands in an Organization

JUGGLING DEMANDS: All leaders constantly juggle a multifarious array of... Read More

Performance Management Made Easy

Performance Management is a process that both employer and employee... Read More

Managing Group Meetings

MANAGING SMALL MEETINGS: Keep the size of the meeting as... Read More

Using Employee Opinions Effectively When Designing HR Programs

Using Employee Opinions Effectively When Designing HR ProgramsEmployee opinion is... Read More

Delegating Responsibility

Too many managers waste both time and energy performing tasks... Read More

Well-Defined Processes ? How to Create

Interested in learning how to reduce development time, save money... Read More

The Power of the Contract in Performance Management

An essential step in managing the performance of salespeople is... Read More

Managing the Human Resource Project

We obtain strategic results by aligning HR mission, vision and... Read More

Inspiring Loyalty and Contentment in Your Workforce

One of the first things I look at when I... Read More

Are You Measuring Something Meaningful?

Avoiding inert measures that anaesthetise your performance management.INTRODUCTIONYou sit before... Read More

Innovation Management: What Problem Is Being Solved?

Creativity can be defined as problem identification and idea generation... Read More

Organizational Structure, Creativity, Innovation

Organizational structure can inhibit or foster creativity and innovation. The... Read More

Creativity Management - The Value of Being Prolific

When asked his secret to success, the author Graham Green... Read More

Why Outsourcing Could Be The Best Thing You Do For Your Business

While it's probably not true to say that the traditional... Read More

A Checklist for Organized Executives

I could begin this article by providing a checklist of... Read More

Problem-Solving Success Tip: Use Your Time for Problems that are Truly Important

Use your time for problems that are truly important.Hard as... Read More

Bosses Are Out ? Managers As Coaches Are In

There is a new trend taking hold in business today... Read More

Communicate To The Four Main Personality Types

You probably know this already, but there are generally held... Read More

Dealing with Marginal Performers: The Therapeutic Approach

--PREPARATION: The purpose of the therapeutic approach is to spark... Read More

Critical Success Factors - Next

The Critical Success Factors Focusing on the... Read More

The Leaders Fallacy May Be Howard Deans Undoing

Howard Dean's tenure as chairman of the Democratic National Committee... Read More

Communicating with Case Studies

A few weeks ago, a couple of colleagues and I... Read More

4 Tips on How to Avoid Communication Lines Breakdown

For example, in a small, two-person company, there is often... Read More

Dividing The Loot

It is when the going gets better, that the going... Read More

Introducing the 15 Frameworks of Successful Self-Employed Professionals

A framework is a way of thinking, a point-of-view, a... Read More

CRM ...The Emperors New Clothes

The story of the emperor's new clothes is a fairy... Read More

Assertiveness Helps Accomplish Everything

When trying to get something accomplished, assertive behavior is the... Read More

Can Your Business Run Without You?

If you are a business owner or a business owner... Read More

Focus and Shoot

One of my earliest childhood memories is watching Lew Alcindor... Read More

Meetings: Don?t Just Show Up, Stand Out and Shine

Meetings, whether they're regularly scheduled routines in your company or... Read More