Setting Clearer Performance Expectations

The annual performance review.Stating this phrase guarantees some reaction for anyone who has ever had one, or had to give one as a supervisor or manager. In my experience in working with organizations, that reaction is seldom positive.The concept behind the performance review or evaluation is a good one. It... Read More

Getting Software Developed for Your Business

At some point, your business is going to need to have some software development. Maybe your business is small, but existing software doesn't fit your needs. Maybe your company is larger, with significant technology resources already, but you need an outside perspective. Whatever the reason, it can be difficult to... Read More

Examining the Relationship Between Employee Satisfaction and Customer Satisfaction

Researchers have undertaken numerous studies to look at the connection between customer and employee satisfaction. A majority of these studies were able to uncover a correlation between employee satisfaction, customer satisfaction and profitability. In a recent study for an international computer firm, the data reinforced the crucial link between customer... Read More

Creativity Management - The Value of Being Prolific

When asked his secret to success, the author Graham Green said that it was down to his always writing 500 words a day. There are real reasons why this philosophy rings true:a) The single best creative product tends to appear at that point in the career when the creator is... Read More

Creativity Management and Behaviour

What behaviour maximises the chances of thinking of great ideas? What behaviour maximises the ability to nurture ideas until they begin to reveal their potential?To begin answering the above questions we will briefly explore five areas:a) Creativity versus innovation. It is correct that the above questions are separated, as they... Read More

Behavioral Extensions and Its Implications at Workplaces

The study of Behavioral extension involves investigating the source of an actual demonstrated behavioral action. According to Behavioral Extension belief, no action can be seen as a disconnected expression. Every action is a result of deep set embedded Behavioral sets that are almost unalterable. The unalterable Behavioral set is a... Read More

Turn Your Speech Into A Leadership Talk

My experience working with thousands of leaders world wide for the past two decades teaches me that most leaders are screwing up their careers.On a daily basis, these leaders are getting the wrong results or the right results in the wrong ways.Interestingly, they themselves are choosing to fail. They're actively... Read More

Delegate, Dont Abdicate

One of the key skills for the leaders of growing businesses is to 'get' the distinction between delegation and abdication.Many managers and business leaders fall into one of two extreme categories:They delegate too little and try to do it all themselves or they give too much away, abdicating both their... Read More

The Power of Positive Communication

Communication is the key to your success at work, at play, and at home. Here are six tips that will make a difference in your life:1) People judge others by their actions. This means you are being judged by the perceptions you create with your words and actions. For example,... Read More

Innovation Management ? Innovation or Profit?

Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of... Read More

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The Three-category Approach to Performance Management: Effort, Ability, or Environment

Performance Management is the act of managing personal or organizational... Read More

Beyond Management Coaching: When Things Are Getting Out of Control

Leaders and Managers often ask us, 'What do you do... Read More

Ringing Doorbells Without Howitzers

Many operations leaders have been there, done that with re-engineering.... Read More

Innovation Management ? Diversity Can Make All The Difference

Companies are welcoming a diverse range of employees (The Sunday... Read More

Catch Your Staff Doing Something Right

A long time ago, I learned something about being a... Read More

Stop Waste, Fraud and Abuse

Each year, businesses write-off six percent of revenue to waste,... Read More

The ?Better Product? fallacy

Another fallacy ingrained in the minds of most marketing managers... Read More

Out of Control?

There are papers on the floor, across the desk and... Read More

One Simple Idea to Grow Your Business

Perhaps the most common theme I've heard in working with... Read More

Innovation Management: The Power of Emotional Attachment

Creativity can be defined as problem identification and idea generation... Read More

How to Create a Positive Work Atmosphere

Positive versus Negative WorkplacesWe have all worked in places where... Read More

Quick Tip - Effective Meetings Begin With Goals

Goals are critically important for the success of a meeting.... Read More

Understand What Flows Through Your Business to Find Improvement

I remember once seeing a cartoon which showed two people... Read More

An Honest Look at Your Business

There is a difference between being comfortable and being in... Read More

The Professor Makes A Minus Power Move

If you think the power move has costs, consider the... Read More

Managing Dickheads

"We are so different and individualistic that we can't work... Read More

Six Reasons to K.I.S.S.

Six Reasons to K.I.S.S. "Very often, people confuse simple with... Read More

Leadership Skills

Recent studies have shown that industrial supervisors are working at... Read More

Time-Wasting Problems - One Question to Move You Forward

In any organisation, progress is frequently impaired by the time... Read More

Steps to Build ISO 9001 Compliant Program

Implementing an ISO 9001 system represents a major effort. However,... Read More

Personnel Access Poses a Continued Risk

The Security Consultant's Perspective...Implementing Personnel Security Initiatives should be the... Read More

Six Sigma Training 101 ? Better Management Basics

What is Six Sigma?Six Sigma is a quality management program... Read More

13 Comments on Bad Meetings

Bad meetings are a cultural malady that senior executives pass... Read More

How to Delegate Effectively

ACCOUNTABILITY: Delegation is not complete unless subordinates are held accountable... Read More

Work Life a Balancing Act

Australians are loosing their laidback, carefree reputation, as we continue... Read More

Data Delivers Credibility

Over the past couple of days I've been setting up... Read More

Transparency: A Key To Your Effectiveness

Last month I talked about the Skilled Facilitator principle of... Read More

ISO 9001 the Process Approach to Quality Assurance

What is the Process Approach to Quality?The ISO 9001 2000... Read More

Crisis Management Essentials - How to Communicate Effectively During a Crisis, Emergency or Disaster

A crisis, emergency or disaster can happen at anytime and... Read More

How to Fire an Employee

One of the most difficult tasks you will face as... Read More

Are You the Culprit?

Are you a business, non-profit or association manager who pretty... Read More

Keeping Team Meetings Vibrant

Meetings can be the life-blood of an organisation or the... Read More

Why Outsourcing Could Be The Best Thing You Do For Your Business

While it's probably not true to say that the traditional... Read More