Top Ten Tips About People Management

To get the best results you have to be very good at Managing People...and it's not as hard as you might think. Here are the secrets of the very best managers:-The best at Managing People... Manage!They focus on getting their people to deliver the key activities and don't attempt do... Read More

The Power of ?Ask?

For Call Center managers, it is not a pipe dream to improve employee moral while increasing productivity. It may even come easy to some to find fresh, new ways to reduce performance problems. Sound like an advertisement for something unattainable? Perhaps try to engage, involve, and connect employees to their... Read More

5 Management Decision Making Lessons from a Long Shot. A Heartening Belmont Victory

Like many, I watched the 134th Belmont Stakes hoping to see the first Triple Crown in 24 years. Instead, I saw the 70-1 long shot, Sarava, appear from nowhere to win. We should take heart from this unlikely victory. As small business owners, managers, and entrepreneurs, the "big shots" often... Read More

Six Sigma Training 101 ? Better Management Basics

What is Six Sigma?Six Sigma is a quality management program that is designed to achieve a "six sigma" level of quality for products. In the mid 1980s, Motorola pioneered Six Sigma and it has since been adopted by many other companies and manufacturers. Service companies also implement Six Sigma strategies... Read More

Accountability Equals Meeting Success

Leslie was the new manager of the group. She was replacing Tom, a well respected manager who was retiring. Once she arrived, she made it one of her first priorities to sit down with everyone on the team and get to know them.Beyond pleasantries though she wanted to get to... Read More

10 Steps Towards A Stress-Free Introduction Into Management

Becoming a manager for the first time can be an unnerving and sometimes stressful experience. In many cases, organisations expect you to immediately jump into the role and begin to perform as if you have been there for years. Also, you may have been promoted "out of the blue" and... Read More

On the Road to Assertiveness

Learning to be assertive takes time, courage and the ability to recognize the situation for what is really is.You want to get something done, and you need another's help. You can request it, you can demand it, or you can sit back and hope that it happens. The first behavior... Read More

The Idol-Makers

The end of the television season in May included the usual array of cliffhangers on shows like "Alias," the departure of Noah Wylie from "ER" and the finale of the highly-rated "Everybody Loves Raymond" after 210 episodes. On the last day of "Sweeps," more than 29 million people tuned in... Read More

Problem-Solving Success Tip: Define the Problem First

Define the Problem First. It seems obvious, but how many times have we gone to a problem-solving meeting and the discussion started with either whose fault was it or an assertion about the proper solution?Explain what the problem is-what went wrong, what are the symptoms, what is the impact on... Read More

Create Your Methodology Based on a Standard Framework - Part One

OK. So you have decided that your organization has to improve the way in which it works. You have chosen to implement a methodology as the best way to achieve this goal. And now you ask yourself, where do I start? Whatever the discipline you are trying to model (from... Read More

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Resistance - How to Handle It

Do you ever meet with resistance from other people -... Read More

The Power of the Contract in Performance Management

An essential step in managing the performance of salespeople is... Read More

Reducing the High Cost of Absenteeism

Employers pay a high price for absenteeism, often more than... Read More

Innovation Management - idea selection and valuation issues

Innovation is different and distinct from creativity in that it... Read More

A Tricky Supervision Challenge

Many managers believe that treating their team members as responsible... Read More

Turnaround or Terminate? How to Deal with Problem Employees

Do you struggle with a "problem" employee? If so, join... Read More

Gift Giving for Business a Major Headache

Corporate gifting is a big headache for most business owners;... Read More

Keeping Meetings On Track

We all have been in meetings with certain people who... Read More

Diversity in the Workplace: Benefits, Challenges and Solutions

Workplace diversity refers to the variety of differences between people... Read More

Spinning Gold from Straw: Low-Cost Employee Retention and Motivation Tools in a Changing Economy

New York, NY, February 25, 2005 ? Employee retention and... Read More

Is Your Brain Getting the Memory Full Message? 5 Ways to Free Up Room on Your Brains Hard Drive

Lynn was tapped to head up the project team for... Read More

Getting the Most from Appraisals

Does your organisation have one of those annual 'occasions' that... Read More

Dont Let Your Measurements Mislead You

Don't Let Your Measurements Mislead You ... Read More

7 Essential Elements To Every Organizational Change

[This article is based on excerpts from the special report... Read More

5 Steps to Continuous Process Improvement

Part One of Creating Well-Defined Processes SeriesWhat if your sales... Read More

Working with Hearing Impaired Employees - Giving Them a Fair Go

Hearing impaired people often encounter difficulty at work because their... Read More

Passion for Profits

Business owners and managers are busier than ever. As their... Read More

Forget The Sandwich Technique

Do you remember being told to use the "sandwich" technique... Read More

Top Ten Things About Creating a Business Vision

To visualise where you are going, is deeper and more... Read More

How To Prevent Your New Manager From Becoming A Statistic

According to a study by the Manchester Group, 4 out... Read More

The 20/60/20 Rule Of Leadership. Dont Go Solving The Wrong Problems

Several decades ago, a passenger jet approached a Florida airport... Read More

Why Soft Skills?

The industrial age is over. Organizations still stuck in the... Read More

Discover the Astonishing Power of Words Today!

Picture all the people you know who are dynamic, successful... Read More

Planning a Productive Retreat

What value is there in leadership or team-building retreats? Just... Read More

Budgets!

Budgets! There I've said it. For some the most hated... Read More

Negative Self-talk is Too Expensive

I'm always fascinated by the people who lift huge weights,... Read More

Measuring Creativity, DIY style

Creativity measurement is often required in order to benchmark existing... Read More

How Your Business Can Pick A Software Developer

Eventually, your business is going to need to have some... Read More

Managing Change - Get it Right

In any event, getting the process right is a vital... Read More

Problem-Solving Success Tip: Look For Sponsors And Solution Owners

Look for sponsors and solution owners rather than problem owners.Everyone... Read More

Making Your Workers Your Partners

There is an inherent conflict between owners and managers of... Read More

Organisational Culture for Continuous Improvement

I have been working with leading Business Improvement guru, Tim... Read More

Employee Discipline: How to Nip Problems in the Bud

Are you uncomfortable with delivering disciplinary action, even involving employees... Read More