To get the best results you have to be very good at Managing People...and it's not as hard as you might think. Here are the secrets of the very best managers:-The best at Managing People... Manage!They focus on getting their people to deliver the key activities and don't attempt do... Read More
For Call Center managers, it is not a pipe dream to improve employee moral while increasing productivity. It may even come easy to some to find fresh, new ways to reduce performance problems. Sound like an advertisement for something unattainable? Perhaps try to engage, involve, and connect employees to their... Read More
Like many, I watched the 134th Belmont Stakes hoping to see the first Triple Crown in 24 years. Instead, I saw the 70-1 long shot, Sarava, appear from nowhere to win. We should take heart from this unlikely victory. As small business owners, managers, and entrepreneurs, the "big shots" often... Read More
What is Six Sigma?Six Sigma is a quality management program that is designed to achieve a "six sigma" level of quality for products. In the mid 1980s, Motorola pioneered Six Sigma and it has since been adopted by many other companies and manufacturers. Service companies also implement Six Sigma strategies... Read More
Leslie was the new manager of the group. She was replacing Tom, a well respected manager who was retiring. Once she arrived, she made it one of her first priorities to sit down with everyone on the team and get to know them.Beyond pleasantries though she wanted to get to... Read More
Becoming a manager for the first time can be an unnerving and sometimes stressful experience. In many cases, organisations expect you to immediately jump into the role and begin to perform as if you have been there for years. Also, you may have been promoted "out of the blue" and... Read More
Learning to be assertive takes time, courage and the ability to recognize the situation for what is really is.You want to get something done, and you need another's help. You can request it, you can demand it, or you can sit back and hope that it happens. The first behavior... Read More
The end of the television season in May included the usual array of cliffhangers on shows like "Alias," the departure of Noah Wylie from "ER" and the finale of the highly-rated "Everybody Loves Raymond" after 210 episodes. On the last day of "Sweeps," more than 29 million people tuned in... Read More
Define the Problem First. It seems obvious, but how many times have we gone to a problem-solving meeting and the discussion started with either whose fault was it or an assertion about the proper solution?Explain what the problem is-what went wrong, what are the symptoms, what is the impact on... Read More
OK. So you have decided that your organization has to improve the way in which it works. You have chosen to implement a methodology as the best way to achieve this goal. And now you ask yourself, where do I start? Whatever the discipline you are trying to model (from... Read More
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Do you ever meet with resistance from other people -... Read More
An essential step in managing the performance of salespeople is... Read More
Employers pay a high price for absenteeism, often more than... Read More
Innovation is different and distinct from creativity in that it... Read More
Many managers believe that treating their team members as responsible... Read More
Do you struggle with a "problem" employee? If so, join... Read More
Corporate gifting is a big headache for most business owners;... Read More
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Workplace diversity refers to the variety of differences between people... Read More
New York, NY, February 25, 2005 ? Employee retention and... Read More
Lynn was tapped to head up the project team for... Read More
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[This article is based on excerpts from the special report... Read More
Part One of Creating Well-Defined Processes SeriesWhat if your sales... Read More
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According to a study by the Manchester Group, 4 out... Read More
Several decades ago, a passenger jet approached a Florida airport... Read More
The industrial age is over. Organizations still stuck in the... Read More
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What value is there in leadership or team-building retreats? Just... Read More
Budgets! There I've said it. For some the most hated... Read More
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In any event, getting the process right is a vital... Read More
Look for sponsors and solution owners rather than problem owners.Everyone... Read More
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I have been working with leading Business Improvement guru, Tim... Read More
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Comparing Corporate and Personal goal attainment programs that have developed... Read More
We all complain about meetings which are a waste of... Read More
A few weeks ago I asked my readers what the... Read More
The other day one of our overseas clients called in... Read More
There's a one-word reason most ideas never see the light... Read More
Consultant's Perspective...The threat of violence whether it emanates from a... Read More
Check Out Your E-HabitsAnother week has ended. And, despite moving... Read More
Creativity can be defined as problem identification and idea generation... Read More
Kicking Winning Business Goals The competition for business... Read More
Sooner or later, most business owners need to look for... Read More
What do the companies 3M, Polaroid, and Walt Disney have... Read More
You've all heard the old joke about a consultant being... Read More
Q: One of my key employees is giving me trouble.... Read More
The senior flight attendant on the WestJet flight was starting... Read More
If you have ever worked within a large organisation then... Read More
Managers who aren't loyal to their people can't expect loyalty... Read More
To visualise where you are going, is deeper and more... Read More
People talk to me about making personal and professional changes... Read More
There is a saying about management that suggests some managers... Read More
The day job as a manager is all about managing... Read More
Consequences of Not Giving Effective FeedbackLet's take a look at... Read More
When you're starting a business, you might wish for a... Read More
When you have to deal with one of your team... Read More
OK. So you have decided that your organization has to... Read More
The way you structure your payment offers can increase your... Read More
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"The best Leader is one who knows how to pick... Read More
Do you have more projects than time? Help might be... Read More
Ellen was a clerk working for a large insurance company.... Read More
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A recent Washington Post article, described the life of temporary... Read More
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A leader's role is to focus on those areas of... Read More
Business Management |