The Leadership Alignment Model
Some time ago we had the privilege of working with a major UK government department to help them redefine leadership and to reappraise how they develop and encourage leaders. Faced with considerable challenges by the environment in which they operate and by their political masters, this department has decided that... Read More
Management & Leadership - Doing it right in the 21st Century
The Old Way ? Command and ControlAlthough workplaces and management styles have come a long way in the last decade, the command and control style of management remains common practice in many companies. This management approach basically means that employees are told exactly what to do, when to do it... Read More
Communicating When A Crisis Strikes
How would you handle communication if your business or practice got into a crisis situation?I was pleasantly surprised when my Internet service provider responded competently and quickly to a technical crisis. And, we can learn to communicate more effectively by studying its response.The crisis occurred when hackers attacked its system... Read More
Meetings and Road Trips
Managing a meeting is like setting off on a long car trip with friends or family. You need to plan your route, pay attention to the rules of the road, consider what will keep your passengers engaged and occupied, and always remember you have to get back home at the... Read More
A Corporate Facelift With Sound Bytes
If Baby Boomers can get botox and tummy tucks, then why don't companies receive facelifts to improve their image as well? The telephone is the lifeblood of any business. Use it respectfully. Don't leave your clients on-hold to listen to radio static or elevator music. With digital recording and delivery... Read More
Whatever it Takes!
I have a sign on my office door. It pretty much summarizes my philosophy of life.The sign simply says?.."Whatever it takes."Short. Simple. To the Point."Whatever it takes," means exactly that. That I will do "whatever it takes" to get what I really want. It is the best description that I... Read More
ISO 9001 Registration ? 8 Steps for Success
You've made the plans, built the quality system and conducted the audit. So how do you register your company as ISO 9001 conformant? And how can you be sure you're getting the most value for your investment? Here's how the process works.Certifying Your Company and Quality SystemAfter your company's ISO... Read More
Manage Your Business from the Rockies, not the Prairies
The day job as a manager is all about managing your people to deliver, to meet the needs of your customers or clients and generating success after success! Right? And you have consequences if that doesn't happen.Worst case scenario is that you lose your job or your business, because your... Read More
Project Managment: Land the Plane Stop Doing and Start Succeeding
We all spend time on planning vacations. If it's not you then it's probably your significant other or travel agent. Think of the time we spend choosing the destination, getting the best airlines fares, the right clothes and the best sightseeing adventures for a great trip. I know for my... Read More
Bar Charts Brought to Life: Index of Interactive Information for HTML and PDF
Bar Charts and the Information ChallengeWhether one is an unknown entrepreneur or Donald Trump, an elementary school teacher or a university president, a 6th grader researching other countries or a government leader visiting them, each person in any capacity has at least one thing in common: information.Let me explain why... Read More
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How Can A Communications Audit Help You?
Organizations communicate in two directions: internally to staff and externally... Read More
Creativity Management - The Value of Being Prolific
When asked his secret to success, the author Graham Green... Read More
Influencing Change - A Guide for Sellers, Coaches, and Supervisors
When people or groups make a decision to purchase something,... Read More
How to Say No
Rejection hurts. No one likes to give it or to... Read More
Innovation Management ? Flexibility
Creativity can be defined as problem identification and idea generation... Read More
How to Hire the Right People
One of the biggest challenges any business owner or manager... Read More
Change Behaviors, Change Performance
Every organization is looking for the holy grail of performance... Read More
Business Innovation ? Tacit Knowledge
Creativity can be defined as problem identification and idea generation... Read More
Holding Effective Meetings Can Be Easier than You Think!
I'm sure you've experienced those typical "headache" meetings! You know... Read More
The Three-category Approach to Performance Management: Effort, Ability, or Environment
Performance Management is the act of managing personal or organizational... Read More
Innovation Management ? some ideas are better than others
Creativity can be defined as problem identification and idea generation... Read More
Maximizing Sales through the Ultimate Tracking Software
Every small to mid-sized business owner would love to know... Read More
Time Management Tip: Stop Micro-Managing Employees
If I was a fly on the wall what would... Read More
What Every Manager Should Know About How to Overcome Boredom
Do you find yourself easily becoming bored or tired at... Read More
ISO 9001 and Total Quality Management
Total Quality ManagementTotal Quality Management, or TQM, has become one... Read More
Top 10 Things NOT To Tell Angel and VC Investors
I am not writing this to create a list of... Read More
The Ten Keys to Maximizing Employee Performance
1. Let people know what you expect. If people know... Read More
Growing Profits is Easy!
Everyone involved in running a business from the smallest start-up... Read More
The Fairness of Office Politics... Integrity and Political Motivation!
I hear many complaints daily about the "unfairness" of politics... Read More
Bye-Bye Boring Meetings! Make Yours Remarkable!
It's the middle of the night. You've woken up with... Read More
Management Development - Micromanagement Works!
Getting into the detail of everything each of your people... Read More
Assessing Managers for International Competence
How do you select staff for international assignments? It's an... Read More
An Honest Look at Your Business
There is a difference between being comfortable and being in... Read More
Hire Winners: Avoid These 10 Interview No-No?s
Have you ever hired someone who did not live up... Read More
Internal Control - The Why and How
Many retailers do not have good internal controls in place... Read More
Understand What Flows Through Your Business to Find Improvement
I remember once seeing a cartoon which showed two people... Read More
Succession Planning? ... Not on My Watch!
At first blush, it would appear there is no shortage... Read More
Hiring and Retaining Good Employees
Hiring good employees is not only important to business, it's... Read More
Do the People in Your Organisation Dress For Success?
What really amazes me, with all the personal and professional... Read More
Well-Defined Processes ? How to Create
Interested in learning how to reduce development time, save money... Read More
How to Deal With Salespeople
If you are an executive, you may sometimes feel like... Read More
Sending Documents Through Email? Dont Get Burned by Metadata!
During a recent seminar I gave located in the suburbs... Read More
Sharing the Reins: 10 Reasons To Sell Your Company To Your Employees
In 1987 I sold my business, South Mountain Company, to... Read More
Sexual Harassment Policy Guidelines Part I
Sexual Harassment Policy Guidelines ? Part IPermission is hereby granted... Read More
How to Meet Quality Standards with ISO 9001
In today's hectic business environment, it is vital that we... Read More
Benefits of Virtual Assistance
A virtual assistant is an individual who provides business services... Read More
Seven Cs to Avoid Procedure Writing Errors
You do your best to make sure your organization is... Read More
Unveiling the Value of Your Expertise
All of us have knowledge, expertise, and experience that others... Read More
Tales from the Corporate Frontlines: Ideas for Everyday Training
This article relates to the Training competency, commonly evaluated in... Read More
Importance of Just-In-Time Inventory System
In today's competitive world shorter product life cycles, customers rapid... Read More
Performance Reviews That Actually Improve Performance
Employee performance reviews are one of the most dreaded tasks... Read More
Performance Management Made Easy
Performance Management is a process that both employer and employee... Read More
Write Winning Proposals For Venture Capitalists
You need to secure money for your project. You visit... Read More
Enhancing the Motivational Climate of Your Workplace
It has been well documented that employees' productivity and job... Read More
Making Your Workers Your Partners
There is an inherent conflict between owners and managers of... Read More
The Leaders Fallacy May Be Howard Deans Undoing
Howard Dean's tenure as chairman of the Democratic National Committee... Read More
Follow Up: It Makes A Difference
A while back the headlight switch on our minivan quit... Read More
Allan Kempert Discovers That Truly All You Gotta Do Is Ask
A year or so ago, I met Allan Kempert. Allan... Read More
Focus and Shoot
One of my earliest childhood memories is watching Lew Alcindor... Read More
One Simple Idea to Grow Your Business
Perhaps the most common theme I've heard in working with... Read More
Setting a Pitiful Example: Twenty-six Warnings to Heed *
TO: All Parents [and Employers and Managers]From: Your Child and/or... Read More
Conflict at 36,000 ft
This was supposed to be one of those sleepy flights... Read More
Got A Meeting Planned? Ask This Question
Meetings ? they are a fact of our business lives.... Read More
Offshore This! (Outsourcing Tech Support Overseas)
So I call my telephone company and someone picks up... Read More
Implementing Change
There are different reactions that individuals experience during time of... Read More
Recognition: A Quick, Low-cost Way to Motivate Employees
Recognizing good performance through praise or other positive action is... Read More
HRM: Contributing to Well-being or Ill-being at Work?
If you were to take the people out of an... Read More
10 Fool Proof Ways To Intensify Your Profits
1. Create benefit intensifiers for your list of ad copy... Read More
Five Ways to Influence Change in Others
Because of my work as a consultant, trainer and coach... Read More
Performance Appraisal Scenarios: Improve Your Communication
IMPROVING COMMUNICATION DURING THE PERFORMANCE APPRAISAL: If the employee has... Read More
Diversity in the Workplace
As you look around your office, is everyone just like... Read More
A Leadership Lesson: Two Guys With Guns
PERMISSION TO REPUBLISH: This article may be republished in newsletters... Read More
What Every Manager Should Know About How to Enhance the Motivational Climate of the Workplace
It has been well documented that employees' productivity and job... Read More
Increasing the Return on Your Training Investment
Insightful leaders and organizations recognize that training is a valuable... Read More
Are You the Culprit?
Are you a business, non-profit or association manager who pretty... Read More
Preventative Maintenance of Company Delivery Vehicles
If you have company delivery vehicles at your small or... Read More
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