Service Level Agreement (SLA) Boot Camp
Service Level Agreements, or "SLA's" are tricky but useful mechanisms for managing the risk of an on-going relationship with IT service providers. Unfortunately, most SLA's that show up in service contracts as worthless, cosmetic paper additions. SLA's can be extremely powerful tools to help you and your service provider get... Read More
New Leadership For A New War
Military analysts call this "asymmetrical" war (as if war has a terrible symmetry); and we know that it will be as different from conventional war as three-dimensional, blindfolded chess is from conventional chess. But one thing is certain, leadership lies at the heart of achieving victory. You only have to... Read More
How To Jump Start Your Profits and Keep Your Profits Rolling
There are so many ways to jump start your prifits and keep your profit rolling. These top 20 ways are essential if you want to run a successful business. 1. Offer to write exclusive articles (that means you only submit them to one place) for high traffic web sites... Read More
Five Days to More Effective Inventory Management
The litany of headaches related to the implementation and on-going care-and-feeding of enterprise-based inventory management applications (upgrading, downtime, maintenance, hardware obsolescence, and so on) is long. These implementation issues are enough make the savviest of companies want to engage in anything but another supply chain or inventory management software implementation.For... Read More
What to Do When Trust is Low
Trust is essential. You can't run a business without it. Customers leave. Risk taking evaporates. You find yourself surrounded by naysayers ? or worse ? yes men and women. No one dares tell the truth. Departments put up barricades creating fortresses inside your castle.The Warning SignsEmployees Leave. When turnover is... Read More
Creativity and Innovation Management ? Motivation and Management Layers
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of... Read More
Project Management - The Traveling Product Manager
Various studies ? and common sense ? indicate that involving customers increases the likelihood that your product will meet customer requirements (I hope these studies weren't funded with my tax dollars!)Although the above statement sounds exceedingly obvious, the fact of the matter is many software projects lack customer input. Consider... Read More
Difficult Staff - It Pays To Get To Know Them Better
It's very easy for a business owner or manager to fall into the trap of condemning one of their team as a no-hoper or a problem child.It may turn out that this person shouldn't be on your team however as Abraham Lincoln once said about someone he had a problem... Read More
Employee Motivation: It?s More Than A Paycheck
Managers often ask, usually with exasperation, "How can I keep my employees motivated? I pay them decently. What else is there?"Offering competitive salaries is certainly important. But a paycheck is what helps people get to sleep at night, not what gets them going in the morning.What keeps them committed to... Read More
People Literacy
Every Manager has experienced the frustration of not understanding why one management approach that works beautifully with one employee is ineffective with another. That's because what we think would be motivating isn't always motivating to someone else.The same principle applies to client and co-worker relationships. We "click" or connect with... Read More
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Outsourcing Problem Analysis
As an HR professional, you have responsibilities in several broad... Read More
Delegating Responsibility
Too many managers waste both time and energy performing tasks... Read More
Hiring Your First Business Personal Assistant: Some Guidelines for Successful Hiring
Hiring the first personal business assistant is an exciting time... Read More
Smart Hiring: What Makes the Right Employee?
Good hires do not happen by accident or luck. In... Read More
The Myth Of Relationship Selling Revealed At Last
The second you quit being the 'best deal' for your... Read More
How to Find the Right Virtual Assistant for You
If you search on Google for "virtual assistant", you'll find... Read More
To Outsource or Not to Outsource
In these days of restricted head count and tight budgets,... Read More
Don?t Get Down ? Manage Up!
"Experience is not what happens to a man; it is... Read More
Group Meeting Disrupters
MEETING DISRUPTERS: If two participants are carrying on a personal... Read More
A Fast and Simple Way to Update Your Business
You open your computer, the flashing button says, "We have... Read More
How to Prepare for Your Companys Financial Future
Sooner or later, most business owners need to look for... Read More
5 Steps to Identify Core Processes
Part Two of Creating Well-Defined Processes SeriesNext Week: ImplementationLast week,... Read More
Do You Hear That?
I read a report in the Toronto Star stated that... Read More
Implementation the Catalyst of Change for Management to Reach that Next Level of Success
From the personal and professional experiences of other colleagues and... Read More
Creativity and Innovation Management in Conservative, Staid Organisations
Conservative and staid organisations generally have a harder time implementing... Read More
Supplier Sees 53% Reduction in Out-of-Spec Orders Case Study
The goal of perfection is a challenge. It is often... Read More
Minimising Conflict With Effective Communication
Did you know there are 5 types of... Read More
Business Innovation ? the Value of Work Processes
Creativity can be defined as problem identification and idea generation... Read More
Instantly Uncover Your Corporate Culture
Best Definition of "Corporate Culture"If you ask 10 people to... Read More
Improving Your Inter-Company Communications At No Cost
It's all very well having a flashy (and expensive) advertising... Read More
Five Reasons Why Leaders Fail to Create Successful Change
A bold title, don't you think? I mean, change is... Read More
Firing Someone Without Resentment
Firing, sacking, letting go or terminating people is unpleasant. There... Read More
Understand What Flows Through Your Business to Find Improvement
I remember once seeing a cartoon which showed two people... Read More
6 Shared Factors of Successful Executives
These factors where determined by interviews with and books from... Read More
The Do?s and Don?ts of Giving Feedback
Being able to give effective feedback is not just a... Read More
Which ITIL Process Should We Implement First?
The following question is usually debated a lot amongst IT... Read More
Manage Your Business from the Rockies, not the Prairies
The day job as a manager is all about managing... Read More
5 Management Decision Making Lessons from a Long Shot. A Heartening Belmont Victory
Like many, I watched the 134th Belmont Stakes hoping to... Read More
Innovation Management: The Time Factor
Creativity can be defined as problem identification and idea generation... Read More
Change Management
"It is not the strongest species that survives, nor the... Read More
Problem-Solving Success Tip: Use Your Time for Problems that are Truly Important
Use your time for problems that are truly important.Hard as... Read More
Business Fit
I have been an entrepreneur for over twenty years and... Read More
How to Create an Operations Manual
An operations manual can act as a tool for training... Read More
Creativity Management - The Value of Being Prolific
When asked his secret to success, the author Graham Green... Read More
30 Ways to be a Butt-Head Boss
1. Trust no one. Not your superiors and not your... Read More
Tales From the Corporate Frontlines: Team Dynamics and Communication
This article relates to the Team Dynamics competency, which evaluates... Read More
Dont Take New Hires for Granted
Hiring good people is only half the battle. The other... Read More
Quality Standards with ISO 9001
Standardizing Quality SystemsThe ISO, or International Organization for Standardization, was... Read More
How to Say No
Rejection hurts. No one likes to give it or to... Read More
Be a Change Agent ( Part 1)
Aligning business organizations to be successful in the present and... Read More
Why Half of All Mergers Fail After the Honeymoon Ends
Marriages and corporate mergers in America have at least one... Read More
5 Questions Great Managers Ask (and they arent hard!)
However hard we try, we seem to make life more... Read More
Difficult Employees-Poor Performance - 10 Tips for Dealing with it in the Workplace
I personally struggle with the term 'managing people' - because... Read More
What Is Business Sense?
What is the principal thing you need to succeed in... Read More
Plan for Business Success - 6 Reasons to Succession Plan
Succession Planning provides many valuable assets to your business. Yet... Read More
The Narcissist in the Workplace
To a narcissist-employer, the members of his "staff" are Secondary... Read More
Managers? Biggest Blunders
Nobody's perfect, including the boss. Managers, we polled recently, acknowledged... Read More
Negative Self-talk is Too Expensive
I'm always fascinated by the people who lift huge weights,... Read More
6 Ways to Keep Things Simple
Six Ways to Keep Things Simple We can have greater... Read More
New UK Laws on Staff Dispute Resolution and Disciplinary Procedures
October 2004 saw the introduction of the Employment Act 2002,... Read More
Turbo Charge Your Career With The Most Powerful Leadership Tool Of All: The Leadership Talk: Part 1
Leaders speak 15 to 20 times daily. You speak at... Read More
Top 10 Things Every Business Should Provide for Every Worker - Including the Boss!
Doing business and meeting the needs of workers is increasingly... Read More
Cultural Awareness - an HR Perspective
The use of cultural awareness training has increased rapidly in... Read More
Compensation and Six Sigma Black Belts
One of the more ambiguous elements of a Six Sigma... Read More
When Change Is In the Wind...Heads Up!
In these days of takeovers and mergers, of downsizings and... Read More
Taking Care of Middle Manager Bounce Off
How many times have the management consultants been 'in' and... Read More
Your Blueprint For Business Success
Before you start your own business one of the first... Read More
How to Manage Your People Well: Tips for Managers of Training
As a training manager, there are two important aspects to... Read More
Ringing Doorbells Without Howitzers
Many operations leaders have been there, done that with re-engineering.... Read More
5 Ways to Work More Effectively With Your Administrative Assistant
Stop hiring new administrative support staff. And learn how to... Read More
Getting to Consensus
The need to get people in an organization to pull... Read More
Building A Stellar Business One Employee At A Time
Top businesses that continually lead their industry clearly understand a... Read More
Employee Surveys: a Strategic Tool for Positive Change
Do you want to measure your workers' level of satisfaction?... Read More
Keep Your Good Workers by Building Good Leaders
A recent report from the American Hospital Association's Commission on... Read More
Joint Accountability: Another Key for Your Effectiveness
I once was part of a group of management professors... Read More
Involving People Gave Us the Improvements We Needed
We had a problem with handling materials in a production... Read More
Business Management |