5 Steps to Continuous Process Improvement

Part One of Creating Well-Defined Processes SeriesWhat if your sales increased from $100,000 to $110,000 per day and your profit increased from $10,000 to $11,000 ? did you improve by 10%? The answer might shock you...Because the answer is no. No improvement occurred. In fact, your process deteriorated. Sure, revenue... Read More

Creativity Management and Time Pressure

There is a pervasive belief that time pressure stimulates creativity. This is both true and false.There are a number of forces at work:a) Time pressure increases creative output. By forcing idea production, setting goals and incremental deadlines, a greater number of ideas are produced than if a "do your best"... Read More

Better Management Performance - The Easy 3-Step Way

Managers make three mistakes when they try to run businesses. They do too much, they don't trust their people and they don't have enough skills. Here we explore an easy 3-step process to get your business back on track and get a life. Managers work in increasingly challenging circumstances and... Read More

Your Biggest Problem in Business? Work Ethic

US Work Ethic Issues and Lack of serviceWell many of us are getting upset with the lack of service these days and no one cares and somehow we have all lowered our standards to the fact that getting good service is not to be expected, but rather a nice... Read More

The Cheapest, Forget It !

Wouldn't it be great if we got get the cheapest price on everything. I know I wouldn't want it. Would you? Do you strive to get the cheapest automoblie? The cheapest mobile home to live in? The cheapest place to eat? Rather than look for the cheapest we tend to... Read More

Great Groups! - Getting a Group to Think Like a Genius

Great Groups! - Getting a Group to Think Like a Genius Wouldn't it be great to have an Edison or Einstein, or Mozart at your next meeting? If you had a genius at your meeting, do you think you might come up with better results? Let me be the first... Read More

Having Your Phil

February 2nd, at approximately 7:30 a.m. local time on Gobbler's Knob in a small town in western Pennsylvania, 20,000 people and a national radio and television audience anxiously await the prognostication of America's favorite furry forecaster. In a tradition dating back 119 years, Punxsutawney Phil emerges from hibernation?and if he... Read More

Once Upon a Conflict

Once upon a time there lived an innocent, hardworking manager. One day he dared to wander from the safety of his open-concept office to speak out at a team meeting. He was immediately challenged, nay attacked, by another team member and his senior manager, embarrassing him in front of his... Read More

Lets Flourish and Prosper!

Some say that in business as in sex: if it is good, it's great and if it is bad it's still pretty good. This does not happen to be true. If business is bad, it can get very bad. There are personnel problems, production expenses, overhead, laws, taxes, fines. Faulty... Read More

Million Dollar Support System For You and For Your Business

Whether you are a consultant, coach, business owner, doctor, professional, corporate elite or student, whatever your profession is, moving towards your dream requires taking courageous steps. Making long-lasting changes requires us to create a network of support. Surrounding yourself with a community of nice-giving-good people, committed to their own growth,... Read More

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Experiences of Management Coaching (Part 2)

In our experience, we have found that there are several... Read More

Ten Top Ways for Managers to Motivate Their People

So to help start the ball rolling, here are ten... Read More

Keeping Team Meetings Vibrant

Meetings can be the life-blood of an organisation or the... Read More

Just The Facts

Attitudes are more important than facts. Dr. Karl Menninger... Read More

Five Ways to Turn Resistance into Opportunity

Resistance. It isn't something people cherish or enjoy encountering. We... Read More

Procrastination and JDI!

In a management role procrastination can seriously hold back progress... Read More

Is Your Business Healthy?

Most business owners I work with want to grow their... Read More

Hire Winners: Avoid These 10 Interview No-No?s

Have you ever hired someone who did not live up... Read More

Top Ten Tips for Outstanding Customer Service

Remember the 80:20 rule? You may not get everything perfectly... Read More

Lack of Operations Manuals Stunting Your Growth?

Lack of Operations Manuals stunting your growth?CONTENTS:1. Do you lack... Read More

Steps in Using the Critical Incident Technique

STEPS IN USING THE CRITICAL INCIDENT TECHNIQUE:1) The incident. Read,... Read More

Making Change Work

Shaky FoundationsWhilst over 60% of businesses will be looking to... Read More

Its All About The Customers, Baby

If you want to ensure a steady stream of customers... Read More

The ?Better People? Fallacy

It's easy enough to convince your own staff that better... Read More

Are Your Meetings Smart?

Soon after I finished a brief seminar on how to... Read More

How Invisible Communication Barriers Kill Productivity

Many kinds of interferences or disturbances can confuse a message.... Read More

Time Management - How to Have Productive Meetings

One of the greatest time wasters of all are unnecessary... Read More

Why We Judge

Judgment is the process of forming an opinion of something... Read More

Effective Meetings by Phone - Part 2, How to Hold a Teleconference

Even a well-planned teleconference can go poorly. Some people treat... Read More

How to Create a Trusting Manager-Employee Relationship

BUILDING TRUST AS A MANAGER: 1. Be reliable. Follow through... Read More

Measure for Measure

Can you imagine playing hockey without a goal? Basketball without... Read More

Organizational Culture and Creative Blocks ? the Similarities

Few Decision makers see the link between between creativity and... Read More

Overcoming the Document Tracking Challenge

"Where did it go? It was here yesterday. Wait. Here... Read More

How To Decrease Profits Without Really Trying

Hurting your sales efforts can be accomplished easily with the... Read More

Interviewing Candidates: 3 Ways to Avoid Snap Judgments

Have you ever hired the wrong person? If so, perhaps... Read More

Presenteeism: The Hidden Costs of Business

(prez.un.TEE.iz.um) nPresenteeism, a relatively unknown concept, is the complement of... Read More

Lets Flourish and Prosper!

Some say that in business as in sex: if it... Read More

Innovation Management ? Flexibility

Creativity can be defined as problem identification and idea generation... Read More

Catch Your Staff Doing Something Right

A long time ago, I learned something about being a... Read More

7 Strategies for Sustained Innovation

The need for constant reinvention is a given in today's... Read More

Firing Someone Without Resentment

Firing, sacking, letting go or terminating people is unpleasant. There... Read More

How to Beat the Turf Mentality

Want to hear a fascinating story? Let's sit in at... Read More

Uncommon Common Sense ? Know What is the Most Important Thing in Your Business

Over 3 of my meetings with 3 business owners last... Read More