Downsizing in Organisations - The Real Truth

I've met and worked with many people in all sectors of the business world and found that the majority of managers and team leaders are spending too much of their time on basic administrative tasks. Tasks for which they have had no training in. In many instances people are stressed... Read More

Management & Leadership - Doing it right in the 21st Century

The Old Way ? Command and ControlAlthough workplaces and management styles have come a long way in the last decade, the command and control style of management remains common practice in many companies. This management approach basically means that employees are told exactly what to do, when to do it... Read More

Why Employee Satisfaction Surveys And Employee Exit Surveys Make Good Sense

In a competitive world with the need for businesses to be more streamlined and productive a company can often find itself with a workforce working under pressure resulting in low moral and high staff turnover. The benefits of a company having a highly motivated workforce can be considerable and the... Read More

Think it Over

You can't solve a problem with the same thinking that created it. Albert Einstein Every decision is a deliberate act. It's the result of a well rehearsed pattern. Using this pattern, we often gather data, analyze it and draw conclusions without much conscious effort. We do... Read More

Blame Culture Blues - How the Language of Blame Manifests Organisational Underperformance

If you have ever worked within a large organisation then you are sure to have heard the term 'we will not have a blame culture' at some point. However the sheer fact that this statement can be made is an indication that a blame culture already exists.Where the statement 'don't... Read More

Understanding Every Aspect of Your Organization

GET TO KNOW YOUR ORGANIZATION: If you don't understand an aspect of the organization or a procedure within it, ask. If you still don't understand, ask again. Question until you are sure you understand the topic. It's easy to feel your questions aren't sophisticated enough, especially when you work with... Read More

Creative People, Innovative People

The title implies that some people are and others not.This is a myth.First, creativity can be described as problem identification and the generation of a quantity of ideas, a number of novel ideas and a number of diverse ideas. Innovation can be described as idea selection, development and commercialisation. Therefore... Read More

Another Use for Meetings

Every meeting is a laboratory where you can observe and learn important things about the people who attend. In fact, you can use meetings to identify people who merit being promoted into leadership positions. Watch for:Is it planned?Effective leaders always begin with clearly defined goals and then prepare plans for... Read More

Six Reasons to K.I.S.S.

Six Reasons to K.I.S.S. "Very often, people confuse simple with simplistic. The nuance is lost on most." - Clement Mok, Chief Creative Officer, Sapient We've all heard THIS acronym, K.I.S.S. ? Keep it Simple, Stupid! While I prefer, Keep it Splendidly Simple; the point is the same. Make it... Read More

How Can A Communications Audit Help You?

Organizations communicate in two directions: internally to staff and externally to clients, customers, shareholders, stakeholders, the media. Faulty internal communications can lead to mistakes, discouraged and unhappy staff, employees leaving the company. Poor external communications can jeopardize image and sales. It really is that simple. Any overall management strategy needs... Read More

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Creativity and Innovation Management ? Motivation and Management Layers

Creativity can be defined as problem identification and idea generation... Read More

Performance Expectations - 5 Tips and 5 Questions

People want to understand their role - they want to... Read More

Steps to Build ISO 9001 Compliant Program

Implementing an ISO 9001 system represents a major effort. However,... Read More

Cultural Awareness - an HR Perspective

The use of cultural awareness training has increased rapidly in... Read More

How Businesses Can Stop Wallowing in Bad Debt and Prevent It in the Future

"Become the Squeaky Wheel", a new book just published, explains... Read More

Million Dollar Support System For You and For Your Business

Whether you are a consultant, coach, business owner, doctor, professional,... Read More

Saying ?No? Gracefully to Customers and Colleagues

Envision the scenario: You've just been asked at the last... Read More

Eight Skills of Highly Successful Consultants

With deference to Dr. Covey and his very popular Seven... Read More

Dont Get Caught With Your PR Down

Why risk the embarassment when with a little basic PR... Read More

On The Job Training is Something You Canâ??t Afford to Skip

Trained employees are more productive employees; thereâ??s no doubt about... Read More

Learn About Commercial Collections Agencies Fees

As with any other service, there are good and bad... Read More

Problem-Solving Success Tip: Test Your Assumptions About Everything

Test your assumptions about everything.Assumptions have a way of creeping... Read More

Business Innovation ? Ignoring Content

Creativity can be defined as problem identification and idea generation... Read More

Culture Management and Creativity

Many concepts in the fields of managing creativity are very... Read More

Employee Turnover: Is It Eating Up Your Profits?

Keeping the cost of doing business down, yet providing a... Read More

Cross Cultural Solutions for International Business

Globalisation, the expansion of intercontinental trade, technological advances and the... Read More

The Three-Dimensional Communication System

Human communication is always three-dimensional. No spoken or written message... Read More

Know the Source of Business

One of the first questions we ask a prospect or... Read More

Getting Information From Prospects

You're at a networking function and you've made that all-important... Read More

Managing Workplace Conflicts

Kinds of Workplace ConflictsLet's start by identifying where conflicts happen.... Read More

Micromanagement and Delegation

Micro-Management and Delegation ... Read More

Innovation Management ? Flexibility

Creativity can be defined as problem identification and idea generation... Read More

The Three-category Approach to Performance Management: Effort, Ability, or Environment

Performance Management is the act of managing personal or organizational... Read More

ISO 9001 Registration ? 8 Steps for Success

You've made the plans, built the quality system and conducted... Read More

Innovation Management ? forced into it!

Creativity can be defined as problem identification and idea generation... Read More

Beyond Management Coaching: When Things Are Getting Out of Control

Leaders and Managers often ask us, 'What do you do... Read More

Problem-Solving Success Tip: Whatever You Do, Do It on Purpose

Decision-making shows up throughout the problem-solving process. The decisions may... Read More

Five Steps to Successful Business Succession

The great majority of family businesses in North America are... Read More

Cheat Sheet; Understanding The MSDS and Your Obligations In The Workplace To Employees

MSDS SHEETSMSDS stands for Material Safety Data Sheets. MSDS sheets... Read More

Five Ways to Turn Resistance into Opportunity

Resistance. It isn't something people cherish or enjoy encountering. We... Read More

Key Control ? Who Has the Keys to Your Kingdom?

Key control, or more accurately the lack of key control... Read More

Want to Manage Your Time? Get Real!

You know the drill - the ridiculous deadlines, the relentless... Read More

Overcoming the Document Tracking Challenge

"Where did it go? It was here yesterday. Wait. Here... Read More