Policy & Procedure Manuals - Tools For Greater Productivity and Efficiency
In today's tough retail environment the retailer needs all the tools he can get to help improve efficiency, productivity, and the bottom line. Two of these tools are the company's Policy Manual and Procedure Manual.In working with independent retailers throughout the country we have found that the majority do not... Read More
Reflections in the Glass Ceiling
The recent news about one of America's most powerful woman ceo's being removed from office has raised the discussion about gender bias, again. It disappoints me that in 2005, I still hear women clients talking about "the old boys' network". They say "glass ceilings" are holding them back in terms... Read More
3 Ingredients of Highly Profitable Organizational Change
As waves of organizational change sweep across the business landscape, a huge question arises: What must a leader do to make sure change produces highly profitable results?To find out, I uncovered exactly what executives did who planned and implemented organizational change that produced $10-million - $1-billion in profit improvement.I discovered... Read More
Thoughts on Empowerment
People are empowered when they are given the authority and responsibility to make decisions affecting their work with a minimum of interference and second guessing by others.Empowerment is an overused and under?practiced term. When people are empowered they bring their minds to work. They are engaged in making decisions that... Read More
Maximizing Sales through the Ultimate Tracking Software
Every small to mid-sized business owner would love to know how to effectively keep a pulse on their marketing and customer service efforts. The common barrier that all companies run into is how to cost effectively measure and control this process.How will you keep track of the marketing and sales... Read More
Problem-Solving Success Tip: Define the Problem First
Define the Problem First. It seems obvious, but how many times have we gone to a problem-solving meeting and the discussion started with either whose fault was it or an assertion about the proper solution?Explain what the problem is-what went wrong, what are the symptoms, what is the impact on... Read More
Make It Easy to Reply - Voice Mail That Works
If you are like most business people, voice mail has both simplified and complicated your life. On the good side, it helps you exchange information. On the other side, leaving messages can seem like putting notes in bottles that drift off to sea. Here's how to make sure that your... Read More
3 Tests To Hire The Best
Question: What's the easiest, cheapest and quickest way to have profitable, productive, and honest employees?Answer: Hire profitable, productive, honest people! Unfortunately, managers often hire underachievers or losers. Fortunately, pre-employment tests give managers a simple-to-use, quick, customizable way to hire the best.Only 1 Reason to Screen ApplicantsThe sole reason to assess... Read More
The Leaders Fallacy May Be Howard Deans Undoing
Howard Dean's tenure as chairman of the Democratic National Committee will be fleeting unless he avoids a common leadership trap I call it, the "Leader's Fallacy".Leaders adhere to the Leader's Fallacy when they believe their enthusiasm for a particular leadership challenge is automatically reciprocated by the people they lead.However, in... Read More
How to Overcome Your Fear of Firing
OVERCOMING FEAR OF FIRING "It was obvious that this employee could not relate well to clients. But I could not bring myself to fire him.? and while I wavered, things only got worse for everyone in the department." Having to fire someone is one of the most difficult actions any... Read More
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When Change Is In the Wind...Heads Up!
In these days of takeovers and mergers, of downsizings and... Read More
3 Simple Things the Best Managers Do - And You Can Too!
If it's so simple, why don't managers all over the... Read More
Quality Staffing: Stop Placing the Wrong People in the Wrong Jobs
You can possibly teach a turkey to climb a tree... Read More
Leadership Styles - the Ten Top Qualities the Best Leaders Show
Top leaders...Are Visionary Top leaders have a very clear understanding... Read More
What Every HR Manager Should Know About Hiring Productive Employees
The characteristics of job applicants have a strong influence on... Read More
Hows Your Company RQ (Reputation Quotient)?
In light of recent corporate scandals, from Enron and Global... Read More
Success at Work : People Skills : Dealing with New Ideas
Re-organizing, re-engineering, re-training, down-sizing, outsourcing, changing-changing-changing. Organizations today think they... Read More
Have You Always Thought That The Best Ideas Come From Research Or Management? Think Again
Many entrepreneurs and chief executive officers are unaware that there... Read More
Dividing The Loot
It is when the going gets better, that the going... Read More
Spotlight on Productivity: How to Overcome E-Mail Overload
Do you ever feel overwhelmed by e-mail? Have you ever... Read More
Business Leadership Skills - Managing the Human Being Behind the Business
Managing the Human Being Behind the Business It's... Read More
Provisioning/User Management System Upgrades: Part II ? Building Awareness And Building Approval
Somewhere in the world is a person who wants to... Read More
Creativity and Innovation Management: Goal Setting
Creativity can be defined as problem identification and idea generation... Read More
Deciding What to Delegate
DECIDING WHAT TO DELEGATE: Once the benefits of delegation are... Read More
Project Management - Its Just A Button
I once worked with a developer who showed up at... Read More
13 Comments on Bad Meetings
Bad meetings are a cultural malady that senior executives pass... Read More
Forecasting Support Costs
Did you know that maintenance accounts for 50% to 80%... Read More
Five Problem-Solving Success Tips
The ability to solve complicated problems quickly is more important... Read More
7 Essential Elements To Every Organizational Change
[This article is based on excerpts from the special report... Read More
Counseling Interviews for the Marginal Employee
ACTIVE LISTENING: The most frequent cause of failure in therapeutic... Read More
Five Habits of Highly Effective Conflict Resolvers
Steven Covey had the right idea. There are discreet skills... Read More
You Didnt Use Brainstorming to Select Your Measures, Did You?
IntroductionWhen Alex Osborn invented the creativity technique called brainstorming, I... Read More
How to Beat the Turf Mentality
Want to hear a fascinating story? Let's sit in at... Read More
Making Assumptions - A Critical Communication Mistake In Business And In Your Personal Life!
We draw conclusions about people through observation, their behavior, past... Read More
Creativity and Innovation Management in Conservative, Staid Organisations
Conservative and staid organisations generally have a harder time implementing... Read More
Communication Mix-Up
My friend Delia is the owner of a small private... Read More
Help Your Employees Prepare for a Performance Appraisal
PREPARING EMPLOYEES FOR THE PERFORMANCE APPRAISAL INTERVIEWS: Remind employees to... Read More
What You Should Know if People Dont Buy From You and People Dont Visit Your Web Site
It is essential to understand what work and what do... Read More
Pricing Strategy for Retail Flower Shops
When you create your profit and loss statement to assess... Read More
Leadership Skills
Recent studies have shown that industrial supervisors are working at... Read More
You Cant Afford the Luxury of Disengaged Employees
In today's business environment with increases in staff reductions and... Read More
The Leadership Imperative: Making Your Leadership Your Life
Nearly all leaders I've encountered are underachievers. They're getting a... Read More
How To Manage A Difficult Employee
Having to manage a difficult employee is never fun and... Read More
What to Do When Trust is Low
Trust is essential. You can't run a business without it.... Read More
Five Key Strategies for Making Your Nonprofit Business More Effective
I love tennis both as a spectator and... Read More
Boost Your Leadership Skills Simply By Answering The Question, What Does Our Organization Really...
The difference between leaders is ears. Good leaders not only... Read More
Five Strategies To Strengthen Your Company?s Financial Management
Too many businesses wait until a crisis occurs before they... Read More
How Your Business Can Pick A Software Developer
Eventually, your business is going to need to have some... Read More
Employee Success! - 7 Ways Feedback Works
By sharing how well you are doing and how well... Read More
Entitlement Programs Kill Productivity
In articles I've written over the years, I have used... Read More
Keep Your Good Workers by Building Good Leaders
A recent report from the American Hospital Association's Commission on... Read More
1000 Managers Turned Their Plans Into Energy!
I bet you can't tell me how leadership training and... Read More
The 70% Solution: Practical Testing and Version Control
"What do you mean you need to push back the... Read More
Keeping Team Meetings Vibrant
Meetings can be the life-blood of an organisation or the... Read More
Ten Relationship Traits And Skills For Good Leadership
An important aspect of good leadership is the ability to... Read More
Training Managers and New Trainers
Training managers use many of the same interpersonal and analytical... Read More
Are you NICE or do you CARE?
Are you NICE or do you CARE? ... Read More
Seeking Help
Where does the time go? Billable time. As a consultant,... Read More
Experiences of Management Coaching (Part 2)
In our experience, we have found that there are several... Read More
Know the Source of Business
One of the first questions we ask a prospect or... Read More
Time Management and Team Development - The Yes and No of It
Sometimes.In fact making some small changes to the circumstances when... Read More
How to Build Your Business and Still Take Time Off
We all know people who are like human dynamos. They... Read More
Top Ten Things About Creating a Business Vision
To visualise where you are going, is deeper and more... Read More
Creativity Management and Time Pressure
There is a pervasive belief that time pressure stimulates creativity.... Read More
Leading Meetings: The Top Three Challenges
What do people really find challenging about leading meetings? Here... Read More
Just The Facts
Attitudes are more important than facts. Dr. Karl Menninger... Read More
Leadership: Stoking The Success Train
Everyone wants to succeed yet everyone has a different perception... Read More
Finding the Right Way to Motivate Your Employees
Fear, Incentives and GrowthZig Ziglar says that there are three... Read More
Lawyers With 2 Hands And Everything Else
I heard this back a few years ago. The boss... Read More
Your Company Without Training - Any Questions?
Okay, be honest!Are you guilty of sticking in a few... Read More
ISO 9001 2000, Getting Started on The Route To Registration
ISO 9001 2000, Getting startedBefore starting the ISO 9001 2000... Read More
Project Management 101
Project management is a very important business concept because it... Read More
The Ins and Outs of Internal and External Relations
INTERNAL PUBLIC RELATIONS: Never overlook an opportunity to do internal... Read More
Communicating In Chaotic Environments
How do you, or would you, communicate in a chaotic... Read More
Communication Mix-Up
My friend Delia is the owner of a small private... Read More
Turnaround or Terminate? How to Deal with Problem Employees
Do you struggle with a "problem" employee? If so, join... Read More
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