Know Your Client - The First Rule of Business Coaching
Whilst the very best coaches have undertaken independently accredited training and or have years of experience with clients, new self-assessment questionnaires are coming available which is evolving coaching into a far more focused activity. And that is to the benefit of coach/client relationships for the following reasons:- Key Areas Results... Read More
10 Ways To Maintain Profits In A Slow Economy
1. Sell more back end products to your existing customer base. You already created rapport, trust and proved your credibility to them.2. Make it a practice to up sell to new and existing customers. After they decide to buy one product, offer them another product.3. Cross promote your products and... Read More
CEOs Are Great, Top CEOs Are Greater
People in leading positions are often in a dilemma: on one hand they are supposed to give great performances, make the right decisions and so forth; on the other hand, they have to fill the role of a very confident and self-assured manager. This may be considered a dilemma because... Read More
Tales from the Corporate Frontlines: Coworker and Caretaker
This article relates to the Coworkers competency, commonly evaluated in employee satisfaction surveys. It tells the story of a coworker whose performance consistently facilitated effective cooperation, collaboration, and communication between the employees within one organization. While the Team Dynamics competency focuses on relationships within a single group, this competency targets... Read More
Get Out Of The Stone Age: Give Leadership Talks
160 years ago, the newly invented electric telegraph carried the first news message. The message zipped 40 miles in a flash over wires from Baltimore to Washington, D.C.The public was dazzled -- except Henry David Thoreau. He wrote: "We are in great haste to construct a magnetic telegraph from Maine... Read More
Character: Is It Necessary In Leadership? (Part One)
We know character when we see it, but what exactly is it? How do we define it? What role does it play in our getting results as leaders? What role does character play in our careers?In this two part article, I'll explore these questions and give tips on using character... Read More
Why Saying Well Done Works
Encouraged by the recognition, Sarah Lewsiton went home from work that day, full of self-belief and wonder that she had made the leap at last. In her last job, she had always felt that she was unsuitable, in fact below par, for the place. On her very first day at... Read More
Steps in Using the Critical Incident Technique
STEPS IN USING THE CRITICAL INCIDENT TECHNIQUE:1) The incident. Read, review, or assume roles. Begin the investigation of the incident situation.2) Fact-Finding. Collecting the details of the incident occurs in the small group discussions where the participants determine what they know about the situation and what else they need to... Read More
Increasing the Return on Your Training Investment
Insightful leaders and organizations recognize that training is a valuable tool for personal and professional development and therefore set some sort of an annual training budget.Most everyone I've ever talked to has been to both excellent training (hopefully ours!) and training that was, well, not so good. In a perfect... Read More
Is It Worth To Outsource? How One Can Outsource Wisely
Recent trends in software development market show that it is no longer the most efficient way to work onshore. Competition is too high and in some particular cases, US or European IT people even go farming rather than admit the situation and adapt themselves. This article is mainly for those... Read More
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How Invisible Communication Barriers Kill Productivity
Many kinds of interferences or disturbances can confuse a message.... Read More
When Business Becomes A Battlefield
"We have to be careful it's like a minefield out... Read More
Executive ESP: A Pathway to Success!
We all have psychic abilities that we use daily, although... Read More
Hiring Your First Business Personal Assistant: Some Guidelines for Successful Hiring
Hiring the first personal business assistant is an exciting time... Read More
Reducing the High Cost of Absenteeism
Employers pay a high price for absenteeism, often more than... Read More
Delegation for Business Leaders - How Letting Go Works
A leader's role is to focus on those areas of... Read More
Using Outlook to Count Responses
Here's a productivity tip that will save you a lot... Read More
Taking Care of Middle Manager Bounce Off
How many times have the management consultants been 'in' and... Read More
Performance Appraisal Checklist: Raise Not Just Appraise Performance
It's that time again! Perhaps the most dreaded management practice... Read More
Phone Sex is Bad for Business
On August 3rd/2005, Reuters reported that a German man had... Read More
Bringing Ideas to Life: Seven Principles for Pulling Together
You're so excited you're practically bouncing off the walls. This... Read More
Why People Resist Us
There's a one-word reason most ideas never see the light... Read More
Budgets that Damage - The Downsides of Making the Numbers
In my organisational career, I had budgets from the age... Read More
Six Reasons to K.I.S.S.
Six Reasons to K.I.S.S. "Very often, people confuse simple with... Read More
The Seven Essentials of Business Communication
There are seven essential elements to successful business communication:StructureClarityConsistencyMediumRelevancyPrimacy/RecencyPsychological Rule... Read More
Creativity and Innovation Management ? Money Doesnt Do It
Creativity can be defined as problem identification and idea generation... Read More
Strategic Outsourcing: Testing the Outsourcing Waters and Staying Afloat
Before Gertrude Ederle began her historic swim off of Cape... Read More
The 3rd Plan Missing from your Business
If you're like most people, you probably started with wonderful... Read More
Policy & Procedure Manuals - Tools For Greater Productivity and Efficiency
In today's tough retail environment the retailer needs all the... Read More
Performance Appraisal - Ten Stupid Things Managers Do To Screw It Up
Performance appraisals aren't fun. But a lot of the time... Read More
Dissenion Down On The Cubicle Farm
How content and satisfied are American employees? Not very!According to... Read More
Problem Solving - Think Cleopatras Ass
Picture the scene. Anthony pops down to the guardhouse, partly... Read More
How Managers Can Turn Failures Into Successes
Although there are real, external reasons for managerial difficulty ?... Read More
Communication Mix-Up
My friend Delia is the owner of a small private... Read More
Check Your Communication Skills
Use this check list to assess your communication skills.Focus* Do... Read More
Hiring Productive Employees: A Checklist for Assessing Their Appeal
The characteristics of job applicants have a strong influence on... Read More
Are You At The Mercy Of Computer Geeks?
Many business owners are sabotaging their business without even realizing... Read More
Management Apathy
I recently received a most interesting phone call.When I answered... Read More
ISO 9001, What Next?
The overriding goal of ISO-14000. (History 1995)As ISO-9000 becomes a... Read More
Cultural Awareness - an HR Perspective
The use of cultural awareness training has increased rapidly in... Read More
The Death Spiral
Sometimes things just happen. Maybe we lose focus and take... Read More
Close the Performance Gap
One of the most difficult and emotionally draining situations you... Read More
Thoughts on Empowerment
People are empowered when they are given the authority and... Read More
The Paradox of Job Enrichment
Ellen was a clerk working for a large insurance company.... Read More
In Leadership, The Critical Convergence Drives Great Results
The Leader's Fallacy lives! We subscribe to the Fallacy when... Read More
11 Strategies on How to Work in An Open Plan Environment
Many work environments now are open plan, with only a... Read More
Your Appraisal System Can Be Better ? Overcome These Nine Serious Failings
This article is directed at senior managers. As a senior... Read More
Creativity Management - The Value of Being Prolific
When asked his secret to success, the author Graham Green... Read More
Two Critical Success Factors in an ITIL Implementation
Any IT manager who wants to pursue the IT Service... Read More
Agendas Make Meetings Productive
Having an agenda template that works well for you, week... Read More
Are You Using the Right Form of Energy?
As we near the end of summer, here is a... Read More
What We Have Here Is A Failure To Communicate
Today's successful organizations are the ones which carry on open... Read More
Problems with Group Decision Making
DECISION BY AUTHORITY RULE: Many groups start out with-or quickly... Read More
Oasis in a Cash Flow Desert - Four Resources That Increase Small Business Capital Streams
For small business owners, an enthusiastic vision for smooth, steady... Read More
Qualities of a Great Manager
In the call center environment we are often only as... Read More
Birds of a Feather May Be Turkeys
Birds of a Feather May Be TurkeysBy Gene Griessman, PhD... Read More
Creativity and Innovation - Large Firms Versus Small Firms
There is a pervasive assumption that small firms are more... Read More
Focus On the Prize
People talk to me about making personal and professional changes... Read More
Inspirational Power ( Part 1 )
The Fundamentals of Strategic Marketing, Some Key Traits for Greater... Read More
Hiring Tip -- Picking The Best Candidates
I often hear leaders from all types of organizations ask... Read More
Driving of work trucks
Each time you or one of your work crews cruises... Read More
Performance Evaluation: How To Create Change
STEPS TOWARDS GIVING A GOOD APPRAISAL INTERVIEW: Give specific feedback.... Read More
Lawyers With 2 Hands And Everything Else
I heard this back a few years ago. The boss... Read More
Are You Managing to Lead?
For many people, the terms "manager" and "leader" are synonymous.... Read More
Are You Ready to Sell Your Business
Make Sure You Understand Your Motivation for SellingAre you thinking... Read More
Relationship Building - 5 Tips and 5 Questions
And is isn't hard - it's more about focusing on... Read More
Leadership Skill: How to Handle Difficult Conversations
A good leader has the ability to empower others. It... Read More
Managing People - Why Is It So Difficult?
Managing, supervising, being a team leader is the hardest job... Read More
Build Your Business (On A Shoestring): Hire a College Intern
Starting up a new venture or business can be one... Read More
Look Good on Voice Mail
Your use of voice mail tells others a lot about... Read More
Its All About The Customers, Baby
If you want to ensure a steady stream of customers... Read More
What Every Manager Should Know About How to Reduce the High Cost of Employee Absenteeism
Employers pay a high price for absenteeism, often more than... Read More
Strategic Clarity for Communication Management
Over the past few weeks I've been developing plans for... Read More
Optimizing Your Cash Flow With Proper Accounts Receivable Management
Businesses miss on growth opportunities and even close their doors... Read More
10 Steps Towards A Stress-Free Introduction Into Management
Becoming a manager for the first time can be an... Read More
Unveiling the Value of Your Expertise
All of us have knowledge, expertise, and experience that others... Read More
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