Check Your Communication Skills

Use this check list to assess your communication skills.

Focus

* Do you pay complete attention to others when they are speaking? (A wandering focus discourages open communication.)

* Do you manage your thoughts during a conversation, focusing them on understanding what the other person is saying? (Effective listening requires more concentration than any other form of communication. If you are thinking about anything other than what the person is saying, you are defeating your ability to understand.)

* Do you postpone preparing your reply until after you have heard everything the other person has to say? (Thinking about what you plan to say while the other person is speaking prevents you from understanding what that person is saying.)

* Do you ignore distractions, such as other people, ambient noise, and the surroundings? (Attending to distractions makes you appear uninterested, unfocused, and rude.)

* Do you make eye contact during a conversation? (Watching a person's face shows that you are paying attention. You also gather nonverbal messages, which can convey most of the important information being conveyed to you.)

Environment

* Do you convey confidence, courage, and strength during your conversations? (A pleasant manner will encourage people to trust you and tell you more. Negative behavior conveys weakness, insecurity, and fear.)

* Do you react calmly to bad news? (Anger will frighten people into avoiding you.)

* Do you encourage others to speak freely? (Appearing interested, asking questions, and treating others with respect will facilitate open communication.)

* Do you use a diplomatic, positive vocabulary? (Talking about what you want is more forceful than talking about what you don't want, won't do, or can't do. This means that in most cases you would delete the word "not" from what you say.)

* Do you seek solutions? (Seeking approval, culprits, or excuses, discourages communication.)

Clarity

* Do you stick to the subject? (Introducing new unrelated issues will confuse the other person and degrade the quality of your conversation.)

* Do you maintain a "you" focus? (Speak in terms of what the other person needs, wants, and understands because that will enhance the impact of what you say.)

* Do you avoid games? (Asking trick questions, setting traps, and making others look bad will cause people to avoid you.)

* Do you use a linear, logical approach to explaining things? (Make it easy for others to understand you because it's more efficient.)

* Do you use common terms? (Avoid jargon and flowery speech because these impress only the person using them.)

IAF Certified Professional Facilitator and author Steve Kaye works with leaders who want to be more effective. His innovative workshops have informed and inspired people nationwide. His facilitation produces results that people will support. Call 714-528-1300 or visit his web site for over 100 pages of valuable ideas. Sign up for his free newsletter at http://www.stevekaye.com

In The News:


pen paper and inkwell


cat break through


Building A Stellar Business One Employee At A Time

Top businesses that continually lead their industry clearly understand a... Read More

What Every Manager Should Know About How to Enhance the Motivational Climate of the Workplace

It has been well documented that employees' productivity and job... Read More

How to Find the Right Virtual Assistant for You

If you search on Google for "virtual assistant", you'll find... Read More

Can You Sleep While The Wind Blows?

Let me repeat a story I heard many years ago... Read More

Where Businesses Fall Short

1. No vision. Successful businesses have a clear vision or... Read More

Innovation Management ? the Root of the Problem

Creativity can be defined as problem identification and idea generation... Read More

Integrity... Should It Matter?

In our fast paced work culture, manned by technology savvy... Read More

Innovation Management ? Six Crucial Steps

Creativity can be defined as problem identification and idea generation... Read More

Five Habits of Highly Effective Conflict Resolvers

Steven Covey had the right idea. There are discreet skills... Read More

How To Get What You Really Want

As a small business owner, entrepreneur or independent professional, it's... Read More

Innovation Management ? Time to Market or Time to Success?

Creativity can be defined as problem identification and idea generation... Read More

Don?t Forget Where You Came from - Why the Past is Important in Implementing Business Change

Much of the literature and advice on implementing business change... Read More

Innovation Management ? Rigorous data analysis

Creativity can be defined as problem identification and idea generation... Read More

Out of Control?

There are papers on the floor, across the desk and... Read More

Performance Evaluation: How To Create Change

STEPS TOWARDS GIVING A GOOD APPRAISAL INTERVIEW: Give specific feedback.... Read More

Turnaround or Terminate? How to Deal with Problem Employees

Do you struggle with a "problem" employee? If so, join... Read More

Dont Take New Hires for Granted

Hiring good people is only half the battle. The other... Read More

Contract Management Software: the Solution to the Problem of Coordination

Charles Petrie, from Stanford, released a short article entitled "The... Read More

Einstein - Definition of Insanity

Insanity in the Sign & Graphics IndustryEinstein's DefinitionAlbert Einstein once... Read More

Innovation Management ? Reducing Hierarchy

Creativity can be defined as problem identification and idea generation... Read More

Project Managment: Land the Plane Stop Doing and Start Succeeding

We all spend time on planning vacations. If it's not... Read More

Allowing Employees Responsibility

Merely assigning a task with detailed instructions is not effective... Read More

Discover the Astonishing Power of Words Today!

Picture all the people you know who are dynamic, successful... Read More

ISO 9001 and Total Quality Management

Total Quality ManagementTotal Quality Management, or TQM, has become one... Read More

The Professor Makes A Minus Power Move

If you think the power move has costs, consider the... Read More

Innovation Management ? Raw brainpower versus experience

Creativity can be defined as problem identification and idea generation... Read More

Five Steps to Increase the People Power in Your Business

Take some bold steps and help your employees and business... Read More

The Best Way to Keep Track of Meetings

How should you keep track of meetings?Have you ever wanted... Read More

A Renewed View of the Modern Business Culture

Life can sometimes be unexciting if not refreshed by the... Read More

Management Procedures Usability ? How to Improve

Are your people consistently following your procedures? Each year, organizations... Read More

Holding Effective Meetings Can Be Easier than You Think!

I'm sure you've experienced those typical "headache" meetings! You know... Read More

Strategic Clarity for Communication Management

Over the past few weeks I've been developing plans for... Read More

Sarbanes-Oxley and Section 404: Old Dog, New Teeth

The failures we have seen in the quality and integrity... Read More