Great Employees = Passionate Consumers

Companies spend millions of dollars each year identifying their brand, and then communicating their brand promise through various media.Employees are the primary "media" in the majority of brand contacts. Raise your hand if you think a majority of your employees understand your brand promise well enough to live it and... Read More

Got A Meeting Planned? Ask This Question

Meetings ? they are a fact of our business lives. And while the number of meetings and the amount of time you spend in them may vary based on your job title, it is hard to argue that they are a significant part of business life today.Anything that consumes a... Read More

How To Own A Business... Instead Of A Job

Every business is run by someone who took on a risk with their time and money. So I believe that person should be rewarded. Too often as business owners we forget to enjoy ourselves. We forget that we deserve to be paid far more than any of our team.Every week... Read More

How to Prepare for Your Companys Financial Future

Sooner or later, most business owners need to look for outside financing. Whether it's a line of credit with a bank to handle predictable cash crunches or a significant capital investment to improve plant and equipment, virtually every business will need access to additional funds at some point in its... Read More

6 Steps to Effective Communication

Effective leaders are known for being excellent communicators. Here's what to do.1) Avoid "Not." Negative talk encourages arguments, counter attacks, and attempts to solve your problems. It also creates a negative impression. For example, when you say, "I can't," you appear helpless and ineffective. Instead, talk about what you can... Read More

Data Delivers Credibility

Over the past couple of days I've been setting up visitor counters, so people in another organization can accurately count the number of people who visit their event.They got the idea (and the counters) from an association I belong to, and they, too, are learning how data delivers credibility.I'm always... Read More

Rapport - How to Build it with Your Team

I've often heard managers say - "My door is always open, come and talk to me anytime."You have to accept the fact that your team won't always do that. They might not want to bother you or they may feel that they should know the answers to their questions and... Read More

Truth or Consequences: How to Give Employee Feedback

In the bestseller, Good to Great, Jim Collins discovered that, "the good-to-great companies continually refined the path to greatness with the brutal facts of reality."And, in his recent autobiography, Jack Welch reports that he spent about half of his time on people: recruiting new talent, picking the right people for... Read More

Creativity and Innovation Management in Conservative, Staid Organisations

Conservative and staid organisations generally have a harder time implementing creativity and innovation into their day-to-day work processes and people. Leaders may want to capture the benefits of creativity and innovation, yet there may be relevant and almost contradictory issues that they have to deal with, including:a) It may be... Read More

Making a Decision to Outsource: Driving Factors

Most executives view offshore outsourcing most of all as a source of cost reducing. The greatest savings are expected to come from lower labor cost and reduced project timelines. However offshore outsourcing also creates new challenges and expenses for the organization involved. Those may include vendor selection costs, legal costs,... Read More

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Managing Workplace Conflicts

Kinds of Workplace ConflictsLet's start by identifying where conflicts happen.... Read More

Make It Easy to Reply - Voice Mail That Works

If you are like most business people, voice mail has... Read More

Innovation Management ? Good Leadership

Creativity can be defined as problem identification and idea generation... Read More

The 20/60/20 Rule Of Leadership. Dont Go Solving The Wrong Problems

Several decades ago, a passenger jet approached a Florida airport... Read More

The Top Three Problems IT Managers Face and How to Overcome Them

Todays business environment has changed drastically from just a few... Read More

The Thick Line Between Buddy and Boss

Q: One of my key employees is giving me trouble.... Read More

Treat Employees Fairly, Car Wash Entrepreneur sets Industry Standards

I believe that whether corporations expense their stock options is... Read More

The Compliance Officers Killer Application

It used to be that only the largest multi-nationals needed... Read More

Having Your Phil

February 2nd, at approximately 7:30 a.m. local time on Gobbler's... Read More

Managers Who Spend PR $$ Wisely

If you are a department, division or subsidiary manager, your... Read More

Top Ten Tips for Outstanding Customer Service

Remember the 80:20 rule? You may not get everything perfectly... Read More

Why People Resist Us

There's a one-word reason most ideas never see the light... Read More

Delegation Obstructions

OBSTRUCTIONS: 1. Staff deficiencies. Lack of confidence in employees quite... Read More

The Permissive Environment is the Suspect

The permissive and participatory conduct which most employees take for... Read More

Uncovering the Secrets to Effective Performance Management

In many ways there are no secrets to implementing effective... Read More

ISO 9001 and Total Quality Management

Total Quality ManagementTotal Quality Management, or TQM, has become one... Read More

Unravelling the Data Mining Mystery - The Key to Dramatically Higher Profits

Data mining is the art of extracting nuggets of gold... Read More

Managing People - Why Is It So Difficult?

Managing, supervising, being a team leader is the hardest job... Read More

Using the Six-Sigma Methodology to Improve Wafer Fab Productivity

As a result of consolidation of operations and significantly increased... Read More

Regaining Control - Nine Steps for New Managers

My client had faced the same challenge, which was frustrating... Read More

Pitching to Employees

The senior flight attendant on the WestJet flight was starting... Read More

Problem-Solving Success Tip: Use Your Project Management Skills

Solving a big problem is a project: you're far more... Read More

Meeting Your Meeting Expectations

"To get something done a meeting should consist of no... Read More

Are Your Meetings Smart?

Soon after I finished a brief seminar on how to... Read More

The Dog That Didnt Bark

A few weeks ago, after consultations with others in an... Read More

Executive ESP: A Pathway to Success!

We all have psychic abilities that we use daily, although... Read More

Develop Your Managers and Keep Your Staff

Following on from the last edition of The Organised Times... Read More

Strategic Clarity for Communication Management

Over the past few weeks I've been developing plans for... Read More

Change and Performance - Training May Not Be The Answer

Introducing new products or services, bringing new people on board,... Read More

Humor in Business

With the advancement of computer simulators, anybody can repeat all... Read More

Computer Consulting 101 Hiring Tips (Part 1 of 2)

Does your business need the services of a computer consulting... Read More

Business Innovation ? Organizational Culture

Creativity can be defined as problem identification and idea generation... Read More

Boost Your Leadership Skills By Disciplining Yourself In The Way Of The Question Mark

I'm often asked to come in to organizations and give... Read More