Entitlement Programs Kill Productivity
In articles I've written over the years, I have used "laissez-faire," a term more frequently used to characterize governments than businesses, to describe a rather laid-back management style. When I use this term, I am referring to management personnel who put very little pressure on employees to achieve their full... Read More
Creativity and Innovation Management ? Personality Testing
Whilst tests measuring the creative or innovative personality exist, there are a number of inherent flaws. Some are noted below:a) Whether a creative or innovative type exists at all is highly contentious. Creativity can be defined as problem identification and idea generation ? universal abilities. Creativity can be defined as... Read More
Reducing the High Cost of Absenteeism
Employers pay a high price for absenteeism, often more than they may realize, in terms of both financial and production losses and employee morale. Managers may view the tasks of finding a substitute employee as a short-term inconvenience; however, absenteeism frequently has more serious long-term effects. Employers can, nevertheless, ensure... Read More
Counseling Interviews for the Marginal Employee
ACTIVE LISTENING: The most frequent cause of failure in therapeutic counseling interviews is the interviewer's tendency to talk too much. Numerous studies have shown that in counseling interviews the average manager will talk as much as 85 percent of the time. For a counseling interview to serve its purpose of... Read More
Leadership Styles - the Ten Top Qualities the Best Leaders Show
Top leaders...Are Visionary Top leaders have a very clear understanding of where the organisation is going and a clear strategy for getting there.Communicate Really Well Great leaders ensure that their message gets across to all in the organisation - clearly.Are 'People' people Having a love for people helps these top... Read More
How To Decrease Profits Without Really Trying
Hurting your sales efforts can be accomplished easily with the proper guidance. The following effective yet simple ideas are designed to generate results when implemented into your sales strategy.? Don't listen to what your clients are saying.You are the expert and prospects should be happy that you have been able... Read More
Hire The Person, Not The Resume
"? [get] the right people on the bus, the right people in the right seats (and the wrong people off the bus) and then [figure] out where to drive it." - Jim Collins ? Good To Great"Hire the best staff you can find, develop them as much as you can,... Read More
Bye-Bye Boring Meetings! Make Yours Remarkable!
It's the middle of the night. You've woken up with a brilliant idea on how to improve the way your business product is delivered to your customers. You scribble it down and can't wait to share it with your co-workers during your morning meeting.The appointed hour arrives and you get... Read More
How to Make a Difference Every Day
Every day, everyone can make the world a better place. It's simple; it's quick and it is free. All it requires is a recipe containing you (yes, that's YOU!), awareness and a natural disposition to be brave enough to change the day of everyone you come into contact with in... Read More
1000 Managers Turned Their Plans Into Energy!
I bet you can't tell me how leadership training and strategic planning work together to boost business results and energize performance improvements.A recent survey of 1000 managers conducted by the UK-based Chartered Management Institute, revealed that organizations experienced, "improved business performance when [their leadership] development [programs were] linked to [their]... Read More
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Service Level Agreement (SLA) Boot Camp
Service Level Agreements, or "SLA's" are tricky but useful mechanisms... Read More
Creativity Management and Behaviour
What behaviour maximises the chances of thinking of great ideas?... Read More
Setting a Pitiful Example: Twenty-six Warnings to Heed *
TO: All Parents [and Employers and Managers]From: Your Child and/or... Read More
Let the Professionals Help You Out - Outsource
As your website grows in terms of attracting more footfalls,... Read More
Preventative Maintenance of Company Delivery Vehicles
If you have company delivery vehicles at your small or... Read More
Effective Meetings Begin With a Real Agenda
Everyone knows that an agenda is the key to an... Read More
People Skills: Eight Essential People Skills
Being able to communicate effectively with others requires people skills,... Read More
10 Ways To Maintain Profits In A Slow Economy
1. Sell more back end products to your existing customer... Read More
Turbo Charge Your Career With The Most Powerful Leadership Tool Of All: The Leadership Talk: Part 1
Leaders speak 15 to 20 times daily. You speak at... Read More
Boost Your Leadership Skills By Disciplining Yourself In The Way Of The Question Mark
I'm often asked to come in to organizations and give... Read More
Why Good Enough... Isnt
About a year ago, I had an opportunity to have... Read More
The Comfort Zone
The Comfort Zone I... Read More
Before You Head Off, Make Sure You Know Where You Are Going - The Importance of Clear Objectives.
The title of this article sounds like simple advice, but... Read More
Learning To Let Go
If you have the entrepreneurial spirit (which clearly you have!),... Read More
How to Leverage Your Strengths for Peak Performance
Ask almost any business leader how to most effectively develop... Read More
Is Your Employee Newsletter Management Propaganda?
It should not be. If it is an effective newsletter,... Read More
Examining the Relationship Between Employee Satisfaction and Customer Satisfaction
Researchers have undertaken numerous studies to look at the connection... Read More
The DNA of Motivation
It really is about motivation. After all, what impels someone... Read More
The Do?s and Don?ts of Giving Feedback
Being able to give effective feedback is not just a... Read More
4 Steps to Success In Life, Business, The Universe And Everything
Everyone wants to succeed in life. And no one starts... Read More
Riding the Waves to Success
Last week I was confused and frustrated about a few... Read More
How To Get 10% More Work Out Of Your Employees
It is getting harder to run a business for a... Read More
The Challenges of Human Resource Management
IntroductionThe role of the Human Resource Manager is evolving with... Read More
The Retailers Calendar
The Julian calendar we use to pass the time every... Read More
Knowledge Management - Learning Whilst Doing - Facilitating an After Action Review
Introducing a learning culture into organisations can be difficult at... Read More
Knowledge Management - Capturing And Structuring Knowledge Into Reusable Assets
Many organizations have an approach for identifying and recording lessons... Read More
Work Life a Balancing Act
Australians are loosing their laidback, carefree reputation, as we continue... Read More
How to Find the Right Virtual Assistant for You
If you search on Google for "virtual assistant", you'll find... Read More
Overcoming Perfectionism
Perfectionism can get in the way of building or marketing... Read More
More Computer Consulting 101 Hiring Tips (Part 2 of 2)
Does your company need to retain the services of a... Read More
Why All Managers Are Alike
Because, like you I suspect, they have key target audiences... Read More
When Politics Prevent Innovation - Or? Still Fighting Battles and Losing Wars
The objective is to beat the competition and make money.... Read More
Business Intelligence & Data Warehousing in a Business Perspective
Business IntelligenceBusiness Intelligence has become a very important activity in... Read More
Organizational Culture and Creative Blocks ? the Similarities
Few Decision makers see the link between between creativity and... Read More
Once Upon a Conflict
Once upon a time there lived an innocent, hardworking manager.... Read More
Ten Secrets of Super Successful Meeting Planners
Whoever said that being a meeting planner was easy, lied!... Read More
The Truth About Performance Reviews
Now that it is January, many of you are putting... Read More
Is Your Brain Getting the Memory Full Message? 5 Ways to Free Up Room on Your Brains Hard Drive
Lynn was tapped to head up the project team for... Read More
Recognition: A Quick, Low-cost Way to Motivate Employees
Recognizing good performance through praise or other positive action is... Read More
The Inferno of the Finance Director
Sometimes, I harbour a suspicion that Dante was a Financial... Read More
Project Management - The Traveling Product Manager
Various studies ? and common sense ? indicate that involving... Read More
Online Business Peace of Mind
Is your online business disaster-proof? Online businesses face a unique... Read More
The 5 Obsessions of a Passionate Employee
A recent report entitled "How Google Grows?and Grows?and Grows" stated... Read More
Productivity Through Positive Reinforcement
Most people just want to be appreciated. If you're a... Read More
Work Life a Balancing Act
Australians are loosing their laidback, carefree reputation, as we continue... Read More
Are You At The Mercy Of Computer Geeks?
Many business owners are sabotaging their business without even realizing... Read More
A Leadership Lesson: Two Guys With Guns
PERMISSION TO REPUBLISH: This article may be republished in newsletters... Read More
A Facilitators Guide to Running a Stakeholder Analysis Workshop
This facilitator's guide to running a stakeholder analysis workshop is... Read More
Climb out of the Box - How to Hold Effective Meetings
Out of the box thinking is a popular fad today.... Read More
Knowledge Management - Keys to Successful Communities of Practice (Networks)
How can I make my community of practice truly effective?How... Read More
What To Do When Your IT Project Is Late, Over Budget, and Looks Like It?s Never Going To Work
Here's a scary statistic. According to four prominent research firms,... Read More
Manufacturing Capacity as a Commodity
Excess capacity in an automobile plant at Ford, Chrysler, Toyota,... Read More
Project Management - Are You Done Yet
What happens when a Project Manager asks one of his... Read More
5 Interviewing Mistakes That Can Lead To Hiring The Wrong Person
Mistake #1: Going with the flowInexperienced interviewers sometimes fall into... Read More
Building the Trust in Your Employees - 12 Easy Tips
In Stephen Covey's great book, "The Seven Habits of Highly... Read More
Hiring Productive Employees: A Checklist for Assessing Their Appeal
The characteristics of job applicants have a strong influence on... Read More
Improving Your Inter-Company Communications At No Cost
It's all very well having a flashy (and expensive) advertising... Read More
Action Learning: Its More Than OJT
For centuries companies have used on-the-job training (OJT). OJT works... Read More
Computer Consulting Profit Secrets
Do you own or manage a computer consulting company? Are... Read More
Minimising Conflict With Effective Communication
Did you know there are 5 types of... Read More
First Things First -- Process BEFORE Technology
Here's a brief story I encountered while leaving Newark International... Read More
Leadership in Troubled Times
Leadership in Troubled Times The... Read More
How To Use Outsourcing To Beat Your Competition
Outsourcing is when you hire outside professionals or services to... Read More
What Makes A Good Media Story?
Media relations can be difficult, but also rewarding. And the... Read More
A Checklist for Organized Executives
I could begin this article by providing a checklist of... Read More
Reflections in the Glass Ceiling
The recent news about one of America's most powerful woman... Read More
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