Squeezing the Blood Out of that Old Turnip
I suspect all of you out there have someone that you rely on for insight and perspective ? that wise old mentor that seems to have an unlimited depth of experience to draw from in helping you navigate life's little challenges. You know, those little parables and anecdotal tales that... Read More
Five Strategies for Profitable Services Growth
In today's era of Professional and IT Services competition and consolidation, some small to medium-sized companies are proudly delivering 20%-50% annual growth.Unfortunately, the vast majority of firms have experienced two consecutive years of fee erosion, commoditization, client defection, and company identity crises. We set out to discover where the growth... Read More
The Role of the Machine Metaphor in Mixed-initiative Organizational Leadership
"Can This Marriage be Saved?" So reads the title of the cover story in the August 15, 2005 issue of BusinessWeek (www.businessweek.com). The article describes the seven-year (1998-2005) story of the merger of Daimler and Chrysler Corporation. As of this writing, the board of the merged companies decided to terminate... Read More
The Dark Side of Help Desk SLAs
You just signed a Help Desk Service Level Agreement (SLA) and now think things will get easier. However, you may soon be falling into one of these traps:1) COVERING THE TRUTH WITH METRICSIn some companies, those under the radar of SLA compliance may resort to doing the minimum instead of... Read More
ISO 9001, What Next?
The overriding goal of ISO-14000. (History 1995)As ISO-9000 becomes a way of life for the global business community, ISO-14000 is almost ready to debut with its own set of standards for voluntary environmental compliance.Much has been heard recently about the antiregulation sentiment sweeping across the country. Lawmakers in Washington have... Read More
Focus on Outcomes to Keep Your Business On-Course
Did you know that an airplane in flight is off course nearly 98% of the time? No flight is completed in a straight line from Point A to Point B. Gravity, side winds, updrafts, and downdrafts are continually moving the plane off course. And yet, the majority of flights arrive... Read More
6 Steps To Effective Management During Change
Take the pain out of gain and decrease the upheaval surrounding change by following six commonsense steps to effective management.Step 1: Establish ObjectivesThe process must begin with a clear and detailed statement of objectives and move from there to goal design. Goals must be directly accountable to the vision while... Read More
Juggling Demands in an Organization
JUGGLING DEMANDS: All leaders constantly juggle a multifarious array of demands from those of their organization, employees, and themselves. Good leaders, never drop one demand at the expense of another equally important requirement. They give each demand its fair share, while balancing the organizational goals with their employees' needs, while... Read More
Year 2010: Permanent Employees No Longer Required
Jack Welch joined a conference that was held in Duke Fuquay Business School where he was invited to promote his new book called "Winning". He told audience about how culture is important in a company. Culture builds integration and integration guarantees better products and services for customers. In GE's 1994... Read More
Effective Email Communication
Email, when used properly, can generate additional direct sales and leads; can be used as a tool to communicate with your existing client base to let them know of upcoming events which may affect them; and as a means of ongoing promotion for your business.The following is a list of... Read More
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Four Corners of a Triangle: Why Organizations Succeed or Fail
When we want to hire people for a corporation or... Read More
How to Reject a Job Applicant
A Nightmare That Really HappenedOver 10 years ago, when I... Read More
Three Ways to Transmit Loud and Clear
The heart of a fool is in his mouth, but... Read More
Teaching Large Companies To Think Like The Little Guys
Q: I am an executive at a large company and... Read More
Performance Appraisal Checklist: Raise Not Just Appraise Performance
It's that time again! Perhaps the most dreaded management practice... Read More
Turbo Charge Your Career With The Most Powerful Leadership Tool Of All: The Leadership Talk: Part 2
In Part One, I described the Leadership Talk and how... Read More
Focus On the Prize
People talk to me about making personal and professional changes... Read More
Have You Always Thought That The Best Ideas Come From Research Or Management? Think Again
Many entrepreneurs and chief executive officers are unaware that there... Read More
Offshore This! (Outsourcing Tech Support Overseas)
So I call my telephone company and someone picks up... Read More
Temporary Employees and Operational Problems; Your Use of Temps Might Reveal Warning Signs
A recent Washington Post article, described the life of temporary... Read More
Use Every Weapon You Have
One of the strongest weapons available allows business, non-profit and... Read More
Shrinkage Control
What has been your store's shrinkage experience for the last... Read More
Partnering for Performance
"The difference between a boss and a leader: a boss... Read More
Balancing Power in Outsource Contract Agreements
The practice of outsourcing business processes has long been subject... Read More
IT Expenditure - Why Businesses Spend Huge Amounts on Ineffective IT Investments
Another IT White Elephant!It seems that almost every day we... Read More
A Rare Leadership Skill: Dealing With People Who Want Out By Offering Crowns For Convoy
As a leader, you'll inevitably be faced with people wanting... Read More
Change or Die! To Change Your Organization, Hire a Business Coach
It is a common business axiom ? change or die.... Read More
Must Project Managers Be Technically Savvy?
"Must Project Managers be technically savvy?" This topic always seems... Read More
Online Business Peace of Mind
Is your online business disaster-proof? Online businesses face a unique... Read More
ISO 9001, What Next?
The overriding goal of ISO-14000. (History 1995)As ISO-9000 becomes a... Read More
Bosses Are Out ? Managers As Coaches Are In
There is a new trend taking hold in business today... Read More
Management Training: Are You Satisfied With The Results?
If you're not satfied with the results of your management... Read More
Build Rapport Fast! - Eight Easy Steps
Building rapport is all about creating a relationship, in the... Read More
Motivation - You Get What You Reward
There's a programme currently running on BBC Television in the... Read More
Creating a Team Working Environment
TEAM DECISION MAKING: Managers who invite participation believe that people... Read More
Turbo-Charge Your Rollout with ERM
Employees are the often-neglected stakeholders in the success or failure... Read More
Gift Giving for Business a Major Headache
Corporate gifting is a big headache for most business owners;... Read More
Inventory Management 101
Inventory management may seem complicated to some, but if one... Read More
Allowing Employees Responsibility
Merely assigning a task with detailed instructions is not effective... Read More
Counseling Interviews for the Marginal Employee
ACTIVE LISTENING: The most frequent cause of failure in therapeutic... Read More
Sarbanes-Oxley and Section 404: Old Dog, New Teeth
The failures we have seen in the quality and integrity... Read More
Communicating CEOs
I see a PR firm has done a survey on... Read More
Industry Analysis Section of Your business plan
Writing a Business Plan for your next entrepreneurial endeavor is... Read More
Improving Patient Sensitivity in Doctors and Hospital Staff
COMPANY/ORGANIZATIONA South Florida hospital. The CEO of the hospital saw... Read More
Climb out of the Box - How to Hold Effective Meetings
Out of the box thinking is a popular fad today.... Read More
Issue Management Methodology for Tracking Project Issues
1. What is an Issue?An issue is an incident, circumstance,... Read More
Project Managment: Land the Plane Stop Doing and Start Succeeding
We all spend time on planning vacations. If it's not... Read More
Implementation the Catalyst of Change for Management to Reach that Next Level of Success
From the personal and professional experiences of other colleagues and... Read More
Creating Advisory Boards
There is no substitute for soliciting the opinions of the... Read More
How to Create a Trusting Manager-Employee Relationship
BUILDING TRUST AS A MANAGER: 1. Be reliable. Follow through... Read More
Turnaround or Terminate? How to Deal with Problem Employees
Do you struggle with a "problem" employee? If so, join... Read More
Rapport - How to Build it with Your Team
I've often heard managers say - "My door is always... Read More
Are You Measuring Something Meaningful?
Avoiding inert measures that anaesthetise your performance management.INTRODUCTIONYou sit before... Read More
Make a Difference - Sweat the Small Stuff First
My background is in retail management - yes, running stores,... Read More
Coaching Champions at Work
I saw Brian Kerr (the Irish national football coach) on... Read More
Leading Bad Actors To Be Good Performers
A successful leader told me, "The biggest challenge I've had... Read More
Innovation Management ? some ideas are better than others
Creativity can be defined as problem identification and idea generation... Read More
Relationship Building - 5 Tips and 5 Questions
And is isn't hard - it's more about focusing on... Read More
Key Control ? Who Has the Keys to Your Kingdom?
Key control, or more accurately the lack of key control... Read More
Towards Intercultural Understanding
An individual's ability to forge effective relationships across cultures is... Read More
Reprimanding Marginal Employees
THE MARGINAL PERFORMER: Every manager must, from time to time,... Read More
Five Principles of Effective Communication
The problem with communication is the illusion that it has... Read More
Project Management 101
Project management is a very important business concept because it... Read More
Problem Solving - Think Cleopatras Ass
Picture the scene. Anthony pops down to the guardhouse, partly... Read More
Delegation Obstructions
OBSTRUCTIONS: 1. Staff deficiencies. Lack of confidence in employees quite... Read More
Keeping Team Meetings Vibrant
Meetings can be the life-blood of an organisation or the... Read More
Business Innovation ? Core Competency and Competitive Advantage
Creativity can be defined as problem identification and idea generation... Read More
Leadership Style: What Makes A Good Boss?
In today's competitive environment, companies realize that a good boss... Read More
A Sense of Humor in the Workplace ... Is it Me? Or, was that not funny?
When I was first initiated into Corporate America, I had... Read More
CEO: The Key To Fix ingThe Marketing/Sales Collaboration Problem
We all know that achieving better alignment, synergy and cooperation... Read More
What Makes a Good Appraisal Interview?
WHAT MAKES A GOOD APPRAISAL INTERVIEW?Here is a tip for... Read More
Agendas Make Meetings Productive
Having an agenda template that works well for you, week... Read More
Innovation Management ? Innovation or Profit?
Creativity can be defined as problem identification and idea generation... Read More
Quality Improvement is Free
The point of a quality improvement program should not only... Read More
Selecting Top Talent: Improve Your Batting Average
I recently gave a presentation to a group of business... Read More
Knowledge Management - Capturing And Structuring Knowledge Into Reusable Assets
Many organizations have an approach for identifying and recording lessons... Read More
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