How To Manage A Difficult Employee

Having to manage a difficult employee is never fun and can be the most challenging part of your responsibilities as a business owner/executive. While never easy, this article will address a step-by-step way to consistently and confidently handle the most challenging employee situations. In addition, how you handle a difficult... Read More

Five Ways to Influence Change in Others

Because of my work as a consultant, trainer and coach I deal with change and people's reactions to it all the time. When a Client decides to work with us, they are recognizing that some sort of change is needed. After all, if they want more effective teams, better Customer... Read More

How To Use Outsourcing To Beat Your Competition

Outsourcing is when you hire outside professionals or services to take on part of your business workload. You may want to outsource part of your work because you don't have the room, you need an expert, you have periodic busy periods, or you need more production to get orders out... Read More

Muggers in Our Midst - When Rumour and Gossip Pay You a Visit

'I heard it on the grapevine' the old song goes. But the grapevine has the potential to cause your business strife, misunderstanding and ruin! In effect the rumour mill and gossip are dangers you cannot ford to ignore. People who indulge in these behaviours are like muggers ? they leave... Read More

Tales from the Corporate Frontlines: The Responsibility for Job Security

This article relates to the Job Security competency, commonly evaluated in employee satisfaction surveys. This competency evaluates how your employees view their job security within your organization. In today's often volatile or contingent labor market, it's crucial to understand the level of security your employees feel about maintaining their jobs.... Read More

The Three-Dimensional Communication System

Human communication is always three-dimensional. No spoken or written message is ever just words or rational thoughts. Every interchange between you and another person has and takes place at the following three intimately related levels, or dimensions, of being: emotional, physical, and rational. Any attempt to communicate will succeed if... Read More

Leadership Style: What Makes A Good Boss?

In today's competitive environment, companies realize that a good boss is one who can identify and build on the talents of the staff and knows how to retain top performing employees. Take this quiz and see if you are a good boss.Use the following scale to respond to the questions:... Read More

The Truth?

The pure and simple truth is rarely pure and never simple. Oscar Wilde The truth. So alluring. So promising. If we only knew the truth, everything else would just fall into place. Sadly, the "truth" of a relationship, situation or event is always hard to come by. The fact... Read More

Creativity and Innovation Management :- Thought Leadership

Leadership is only sustainable when leaders consistently come up with good ideas ? when they are dependable thought leaders. It follows then that leaders would be more effective if they knew how to manage creativity and innovation.Some of the tools for effective creativity management include:a) Develop the brief. Formulating a... Read More

Online Business Peace of Mind

Is your online business disaster-proof? Online businesses face a unique set of challenges. Unlike our offline counterparts, we must worry about hackers, credit-card fraud, loss of data, virus attacks, websites going down and more.The good news? You can fix most of these problems in under ten minutes each!The freedom of... Read More

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Cheat Sheet; Understanding The MSDS and Your Obligations In The Workplace To Employees

MSDS SHEETSMSDS stands for Material Safety Data Sheets. MSDS sheets... Read More

New UK Laws on Staff Dispute Resolution and Disciplinary Procedures

October 2004 saw the introduction of the Employment Act 2002,... Read More

Project Management 101

Project management is a very important business concept because it... Read More

Employee Turnover: Seven Reasons Why People Quit Their Jobs

There are many reasons why good employees quit and go... Read More

Service Level Agreement (SLA) Boot Camp

Service Level Agreements, or "SLA's" are tricky but useful mechanisms... Read More

Two Critical Success Factors in an ITIL Implementation

Any IT manager who wants to pursue the IT Service... Read More

Morale Boosters: Feed the Troops First

When economic conditions turn tough or when the heavy work... Read More

What Every Manager Should Know About How to Maximize the Two People Inside

Every one of us, in reality, has two people inside:... Read More

Innovation Management ? Rigorous data analysis

Creativity can be defined as problem identification and idea generation... Read More

Effective Meetings - Quick Survey

Here's an easy quiz to check the health of your... Read More

3 Steps You Can Use Developing Leaders In Your Industry

With the economy bordering on a recession, every company is... Read More

Jewelry Use by Employees

Many companies have dress codes, which include jewelry. Some companies... Read More

HRM: Contributing to Well-being or Ill-being at Work?

If you were to take the people out of an... Read More

How To Learn Great Management from Our Kids

Learning comes from many places. And one of the most... Read More

Managing After Downsizing

So, you survived the downsizing. Your company did something that... Read More

Using, Choosing, and Using an educational consultant

IntroductionThe aim of this document is to provide advice and... Read More

How to Leverage Your Strengths for Peak Performance

Ask almost any business leader how to most effectively develop... Read More

Marketing Miracle: Outsource Your Creative Services

The current economy is causing most companies to tighten their... Read More

Your Organization Is Only as Good as Your People

Let's begin by singing the jingle from an old US... Read More

Regaining Control - Nine Steps for New Managers

My client had faced the same challenge, which was frustrating... Read More

Time Management - How to Have Productive Meetings

One of the greatest time wasters of all are unnecessary... Read More

Operating on Perpetual Overload?

Check Out Your E-HabitsAnother week has ended. And, despite moving... Read More

Business Relationship Germs

In management seminars I often compare debt to an infection.... Read More

4 Tips on How to Avoid Communication Lines Breakdown

For example, in a small, two-person company, there is often... Read More

Employee Discipline: How to Nip Problems in the Bud

Are you uncomfortable with delivering disciplinary action, even involving employees... Read More

Truth or Consequences: How to Give Employee Feedback

In the bestseller, Good to Great, Jim Collins discovered that,... Read More

Think Twice Before Selling ROI

When we're selling to business people, our value proposition has... Read More

MANAGING CRISIS; when you?re too good at it

When you are acclaimed for excellence during times of crisis... Read More

Improving Patient Sensitivity in Doctors and Hospital Staff

COMPANY/ORGANIZATIONA South Florida hospital. The CEO of the hospital saw... Read More

Einstein - Definition of Insanity

Insanity in the Sign & Graphics IndustryEinstein's DefinitionAlbert Einstein once... Read More

Tales From the Corporate Frontlines: Diversity in the Workplace: Ethnic Considerations

This article relates to the Diversity in the Workplace Competency,... Read More

Action Learning: Its More Than OJT

For centuries companies have used on-the-job training (OJT). OJT works... Read More

How To Write Commercial Collections Letters

It is sometimes valuable to bring the sales manager into... Read More