Tales from the Corporate Frontlines: Training is in the Eye of the Beholder
This article relates to the Training competency, commonly evaluated in employee surveys. It comments on the value of training to both the company and its workforce. The Training competency investigates how your employees perceive the available training opportunities and quality of training. Growing an organization's internal knowledge base is crucial... Read More
Improvements In A Large Public Electric Utility In South America
The company decided to develop and implement an improvement program. The main thrust was to propose strategies and alternatives for the implementation of a quality program.Later on, the company declared the "Year of Quality", which kicked off the beginning of an improvement program focusing on providing better service and paying... Read More
Lets Make Training More Interesting!
Many HR managers believe that by sending their workers to participate in external training programs, they have fulfilled their responsibilities. This is not the best situation. In this article, I will be emphasizing on how to increase the interest-level of your employees who attend the training program taking into consideration... Read More
Be a Leader - The Importance of Going Home Early!
How you run your business is, of course your business. A little focus from your end will dictate the way your people act and behave. So the onus is on you to show the way.Why does this matter?If you create a style of working within your organisation which is able... Read More
Offshore This! (Outsourcing Tech Support Overseas)
So I call my telephone company and someone picks up 15,000 miles away. I asked the rep where she's from. She said, "I am from Mary-Land sir. How may I give you excellent service today?" The accent was? American... in a high society 19th century ultra-polite sort of way."Mary Land?"... Read More
How To Rebuild Trust
Here are some quick thoughts on ways to turn things around.Determine the real reasons why trust has diminished. Is it a problem in your industry? Something that happened in your company such as layoffs? Or is it personal ? they don't trust you? Don't rush out and create a new... Read More
Bringing Ideas to Life: Seven Principles for Pulling Together
You're so excited you're practically bouncing off the walls. This idea-your best ever-is not only going to save the company tens of thousands of dollars this year, it's eventually going to be a moneymaker. However, following your presentation, your three colleagues sit staring at you like 'hear no evil,' 'see... Read More
How To Get What You Really Want
As a small business owner, entrepreneur or independent professional, it's important to make plans. It's also important to have the time to let things happen. Only you can decide what is to happen in your life. Here is a method that may work for you. You have nothing to lose.Start... Read More
5 Steps to Identify Core Processes
Part Two of Creating Well-Defined Processes SeriesNext Week: ImplementationLast week, we raised the question: how do you know where to begin? How can you identify a gap in one of your company's core processes?The answer: follow the money trail?But how do you follow the money trail, and what will that... Read More
Business Innovation ? Ignoring Content
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of... Read More
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Tales from the Corporate Frontlines: Senior Management and Directional Change
This article relates to the Senior/Top Level management of an... Read More
The Punitive Approach to Marginal Performers
MANAGING A MARGINAL PERFORMER: Often a marginal performer, even after... Read More
This Old Business
Not long ago I was asked to come out and... Read More
Five Problem-Solving Success Tips
The ability to solve complicated problems quickly is more important... Read More
When Business Becomes A Battlefield
"We have to be careful it's like a minefield out... Read More
Hiring Productive Employees: A Checklist for Assessing Their Appeal
The characteristics of job applicants have a strong influence on... Read More
Regaining Control - Nine Steps for New Managers
My client had faced the same challenge, which was frustrating... Read More
Are You At The Mercy Of Computer Geeks?
Many business owners are sabotaging their business without even realizing... Read More
Want to Manage Your Time? Get Real!
You know the drill - the ridiculous deadlines, the relentless... Read More
Effective Meetings - Quick Survey
Here's an easy quiz to check the health of your... Read More
Profits and Business Success - 5 Profit Traps to Watch Out For
The old saying 'You have to spend money to make... Read More
ISO 9001 Okay Now You Have It How Do You Market It?
Marketing ISO 9001 2000.Lately we've been seeing a lot of... Read More
How to Leverage Your Strengths for Peak Performance
Ask almost any business leader how to most effectively develop... Read More
Marketing Miracle: Outsource Your Creative Services
The current economy is causing most companies to tighten their... Read More
Four Employee Behaviors That Can Kill Your Business
I found it important to clarify for employees what "deal-breaker"... Read More
Are You Managing to Lead?
For many people, the terms "manager" and "leader" are synonymous.... Read More
Understanding Every Aspect of Your Organization
GET TO KNOW YOUR ORGANIZATION: If you don't understand an... Read More
The Golden Key to Meeting Success
We all attend many meetings. I'm sure you have been... Read More
Four Steps to Better Performance Reviews
Direct reports-people who need direction and leadership-rely on their leaders... Read More
Organizing The Information
Putting a piece of paper in a file folder is... Read More
Get More Impact From Your Annual Conference
How can you get more attention for your conference and... Read More
Human Resource Employee Risk Profile - Management Risks Explained
Human Resource Employee Risk ProfileIs your business at risk? Do... Read More
Organisational Culture for Continuous Improvement
I have been working with leading Business Improvement guru, Tim... Read More
Increase Productivity: Five Powerful Actions
How can you make the best use of your energy... Read More
Are You Using the Right Form of Energy?
As we near the end of summer, here is a... Read More
How To Decrease Profits Without Really Trying
Hurting your sales efforts can be accomplished easily with the... Read More
What Every Manager Should Know About How to Enhance the Motivational Climate of the Workplace
It has been well documented that employees' productivity and job... Read More
Middle Managers Behaving Badly ? How To Stop This Damaging Your Results
More and more I hear and read about a looming... Read More
Managing People - No One Shows You What To Do
Imagine the following scenario - you pay a visit to... Read More
Create Your Methodology Based on a Standard Framework - Part One
OK. So you have decided that your organization has to... Read More
He Hate Me: Turning Their Bad Attitude Into Your Great Results
"He Hate Me" was the nickname of Rod Smart, a... Read More
Bye-Bye Boring Meetings! Make Yours Remarkable!
It's the middle of the night. You've woken up with... Read More
The Survey Feedback Process for Organizational Development and Change
THE PURPOSE OF SURVEY FEEDBACK:In globally competitive environments, organizations are... Read More
Increasing the Return on Your Training Investment
Insightful leaders and organizations recognize that training is a valuable... Read More
Collaboration: 3 Keys to Keeping Your Documents from Getting Lost in the Shuffle
Often, collaborating documents in a team or in a business... Read More
Think it Over
You can't solve a problem with the... Read More
Character: Is It Necessary In Leadership? (Part Two)
In the first part of this two part article, I... Read More
Does Your Management Style Remind People Of Something They Read In Dilbert?
With thanks to Jeff Foxworthy, the comedian who does the... Read More
Making Change Work
Shaky FoundationsWhilst over 60% of businesses will be looking to... Read More
Avoiding The Sheep Dip
It is a sad fact that many employees are still... Read More
Eight Skills of Highly Successful Consultants
With deference to Dr. Covey and his very popular Seven... Read More
Are You Using the Right Form of Energy?
As we near the end of summer, here is a... Read More
Phone Sex is Bad for Business
On August 3rd/2005, Reuters reported that a German man had... Read More
Knowledge Management - Capturing And Structuring Knowledge Into Reusable Assets
Many organizations have an approach for identifying and recording lessons... Read More
Recruitment - What Youre Really, Really Looking For
Imagine that you're a sports coach and you need a... Read More
Stop Waste, Fraud and Abuse
Each year, businesses write-off six percent of revenue to waste,... Read More
Choices in Appointing International Managers
Globalization is requiring companies to make important choices about how... Read More
Organizational Culture and Creative Blocks ? the Similarities
Few Decision makers see the link between between creativity and... Read More
Spirits in the Corporate Boardroom.......Oh, sure......
There is a growing movement in the spiritual... Read More
5 Ways to Work More Effectively With Your Administrative Assistant
Stop hiring new administrative support staff. And learn how to... Read More
Teamwork Training: Learning to Build a Successful Team
Teamwork is a process that can be experienced outdoors and... Read More
5 Awesome Actions of Highly Creative Leaders!
How many times have you wondered why you are unable... Read More
Safety Policy Sample Outline
Writing a safety manual is a tough job and most... Read More
Tales from the Corporate Frontlines: Workplace Ethics: Reaching the Highest Standard
This article relates to the Ethics in the Workplace competency,... Read More
1000 Managers Turned Their Plans Into Energy!
I bet you can't tell me how leadership training and... Read More
When Code Freeze Turns To Code Slush
Time To Market (TTM) is a vital concept that every... Read More
Overcoming Perfectionism
Perfectionism can get in the way of building or marketing... Read More
Keeping Meetings On Track
We all have been in meetings with certain people who... Read More
Can A Business Still Be Profitable When People Skills Are Absent?
In our current world of rapid and amazing technological advances,... Read More
Strategic Clarity for Communication Management
Over the past few weeks I've been developing plans for... Read More
Delegate, Dont Abdicate
One of the key skills for the leaders of growing... Read More
Do You Hear That?
I read a report in the Toronto Star stated that... Read More
ISO 9001 the Process Approach to Quality Assurance
What is the Process Approach to Quality?The ISO 9001 2000... Read More
The Dripping Faucet in Every Organization
Each day millions of workers spend 8 hours or more... Read More
Medical Malpractice: Three Myths That Cost Your Hospital Millions
What's the use?Nothing you do will hold down the cost... Read More
How to Keep a Good Employee: Look, Listen, Learn
Recently a client told me a wonderful story about how... Read More
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