Developing Your Mission

"The best Leader is one who knows how to pick good people to do what he or she wants done and self-restraint enough to keep from meddling with them while they do it." - Heidi Richards -Mission statements describe the purpose of an organization or a sub-group of it. It... Read More

CEOs Are Great, Top CEOs Are Greater

People in leading positions are often in a dilemma: on one hand they are supposed to give great performances, make the right decisions and so forth; on the other hand, they have to fill the role of a very confident and self-assured manager. This may be considered a dilemma because... Read More

The Myth Of Relationship Selling Revealed At Last

The second you quit being the 'best deal' for your customer, he'll drop you like a hot potato. Regardless of how many lunches you've bought him or birthdays you've remembered.Every business we've ever consulted tells us the same thing about their sales force. They say that their industry is different... Read More

Six Honest Business Friends - They Guide Me In All I Do

SIX "HONEST BUSINESS FRIENDS" - THEY GUIDE ME IN ALL I DOI keep six honest serving-men(They taught me all I knew);Their names are What and Why and WhenAnd How and Where and Who. (RudyardKipling, from "The Elephant's Child" in Just So Stories).A few days ago I posted a very simple... Read More

Improving Patient Sensitivity in Doctors and Hospital Staff

COMPANY/ORGANIZATIONA South Florida hospital. The CEO of the hospital saw the need to provide exceptional customer service to differentiate itself from the competition and avoid being acquired.PROBLEMThe hospital was undergoing a series of changes involving personnel, organizational alignment and even an expansion of the property which caused disruption to the... Read More

Creativity and Innovation Management - Core Competencies and Competitive Advantage

Following is a brief definition of core competencies and competitive advantage and their fit with creativity and innovation management.Core Competence:A core competence is one which critically underpins the organisation's competitive advantage. Companies can differentiate themselves from their competitors with specific core competencies, but often not for long. The differentiation is... Read More

Year 2010: Permanent Employees No Longer Required

Jack Welch joined a conference that was held in Duke Fuquay Business School where he was invited to promote his new book called "Winning". He told audience about how culture is important in a company. Culture builds integration and integration guarantees better products and services for customers. In GE's 1994... Read More

How To Learn Great Management from Our Kids

Learning comes from many places. And one of the most wondrous opportunities is right in front of us. At dinner, at play and at bedtime, every evening. It is there on the sports field, on vacation and during homework. Our children have clues we can use in our business and... Read More

Jack Welch--Success Is Getting Back Up on the Horse

A few months ago I had the opportunity to spend a few minutes with Jack Welch, past CEO of GE. A fantastic opportunity.Some of the things he said about who they hire and what they are looking for in managers sort of hit home with what I am telling clients,... Read More

Keep The Faith - Transform The Fear

FEAR! To what extent does fear rule your life? How is fear controlling or motivating you? Bring up the topic and watch people react. Our lives incorporate so many beliefs about fear- reinforced by what we tell ourselves and what we hear from others. Is it any wonder that finding... Read More

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Outsourcing NOT Just for Big Business

Outsourcing has become a controversial issue and a hot topic... Read More

Recruitment - What Youre Really, Really Looking For

Imagine that you're a sports coach and you need a... Read More

Beyond Management Coaching: When Things Are Getting Out of Control

Leaders and Managers often ask us, 'What do you do... Read More

ISO 9001, What Next?

The overriding goal of ISO-14000. (History 1995)As ISO-9000 becomes a... Read More

Creativity and Innovation Management: The Value Of Due Diligence

Creativity can be defined as problem identification and idea generation... Read More

Creativity Management and Time Pressure

There is a pervasive belief that time pressure stimulates creativity.... Read More

Business Innovation ? the Value of Structure

Creativity can be defined as problem identification and idea generation... Read More

You Didnt Use Brainstorming to Select Your Measures, Did You?

IntroductionWhen Alex Osborn invented the creativity technique called brainstorming, I... Read More

Is Your Company in Need of Family Therapy?

How Companies Are Like FamiliesLike a family, a company is... Read More

Eight Skills of Highly Successful Consultants

With deference to Dr. Covey and his very popular Seven... Read More

Innovation Management ? Rigorous data analysis

Creativity can be defined as problem identification and idea generation... Read More

Management Coaching to Improve Relationships with Work Associates

As a recent employee to your job, you are becoming... Read More

Five Steps to Successful Business Succession

The great majority of family businesses in North America are... Read More

Issue Management Methodology for Tracking Project Issues

1. What is an Issue?An issue is an incident, circumstance,... Read More

Crisis Management Tips

The term crisis management has different connotations. In this article,... Read More

CEOs Are Great, Top CEOs Are Greater

People in leading positions are often in a dilemma: on... Read More

Big Company Intelligence on a Small Company Budget

Information is the lifeblood of the economy. That's especially true... Read More

Lone Rangers Suffer without Tonto

A lone ranger is someone who prefers working in solitude... Read More

Improving Your Inter-Company Communications At No Cost

It's all very well having a flashy (and expensive) advertising... Read More

Change Behaviors, Change Performance

Every organization is looking for the holy grail of performance... Read More

Using Outlook to Count Responses

Here's a productivity tip that will save you a lot... Read More

Tales from the Corporate Frontlines: The Best Incentives are Free

This article relates to the Recognition competency, commonly evaluated in... Read More

How To Get What You Really Want

As a small business owner, entrepreneur or independent professional, it's... Read More

Is Your Brain Getting the Memory Full Message? 5 Ways to Free Up Room on Your Brains Hard Drive

Lynn was tapped to head up the project team for... Read More

Building Trust in Your Business Relationships - 10 Steps

There are some simple things you can do with your... Read More

Top Ten Tips About People Management

To get the best results you have to be very... Read More

How To Delegate for Fun and Profit

Ah, the wretched pain of delegation. It comes easy to... Read More

Management Apathy

I recently received a most interesting phone call.When I answered... Read More

Integrity... Should It Matter?

In our fast paced work culture, manned by technology savvy... Read More

Can A Business Still Be Profitable When People Skills Are Absent?

In our current world of rapid and amazing technological advances,... Read More

Creating A Vision ? Bringing Your Dreams Into Reality

Do you have some goals you want to achieve or... Read More

25 Super-Practical Steps to Build Your Business!

For the past several weeks, we have focused on some... Read More

Telephone Techniques: Boost Your Productivity With Effective Phoning

One of the things that most impacts people's productivity is... Read More