The Golden Key to Meeting Success

We all attend many meetings. I'm sure you have been to some great meetings and some poor ones. Unfortunately for everyone I've ever talked to, the number of poor ones far outweighs the number of great ones.The fact is that most meetings are too long, unfocused, too frustrating, and unproductive.And... Read More

Productivity Through Positive Reinforcement

Most people just want to be appreciated. If you're a manager, that's something to seriously think about as you set the tone for maximum productivity.Ever work for someone who preferred a 'bullying and intimidation' managerial style? This type of bullying doesn't involve spitballs and shiners in the schoolyard, but it... Read More

If You Build It, Investors Will Come

When you begin to write your business plan or a section within it, you probably ask yourself, "What should I talk about? What key points should I bring out that are important to potential investors?" The best way to answer these questions is to put your business plan trial.... Read More

The Seven Essentials of Business Communication

There are seven essential elements to successful business communication:StructureClarityConsistencyMediumRelevancyPrimacy/RecencyPsychological Rule of 7±2If you are going to communicate effectively in business it is essential that you have a solid grasp of these seven elements.So let's look at each in turn...1. STRUCTUREHow you structure your communication is fundamental to how easily it... Read More

How To Decrease Profits Without Really Trying

Hurting your sales efforts can be accomplished easily with the proper guidance. The following effective yet simple ideas are designed to generate results when implemented into your sales strategy.? Don't listen to what your clients are saying.You are the expert and prospects should be happy that you have been able... Read More

Boost Your Leadership Skills Simply By Answering The Question, What Does Our Organization Really...

The difference between leaders is ears. Good leaders not only ask good questions, but they actually listen to the answers.Ask people in your organization: "What does our organization REALLY reward?" Listening to the answer may help you achieve marked increased in results.Rewards and punishments make up the drive shaft of... Read More

The Power of the Contract in Performance Management

An essential step in managing the performance of salespeople is that of establishing a sound and agreed contract between manager and the salesperson. A contract in this context is simply an agreement between the manager and the salesperson as to how best they are going to work together. It is... Read More

Business Innovation ? the Value of Structure

Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of... Read More

Executive Performance -- Whos to Blame for Incompetent Managers?

A recent article in the Wall Street Journal raised the question: Who's to blame for inept managers?The answer, of course, is the superiors who hire or promote them -- but not because they intentionally select or retain poor performers. Every leader knows that his or her own success depends on... Read More

Passion for Profits

Business owners and managers are busier than ever. As their businesses grow and become more complex, they find that they don't have the time to be all things to all people. In the early stages of a business, the owner or manager waits on customers, does the buying, collects past... Read More

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11 Strategies on How to Work in An Open Plan Environment

Many work environments now are open plan, with only a... Read More

Hire Winners: Ask the Right Questions

How do you as a manager, supervisor or team leader... Read More

Reflections in the Glass Ceiling

The recent news about one of America's most powerful woman... Read More

Performance Management Made Easy

Performance Management is a process that both employer and employee... Read More

How To Manage A Difficult Employee

Having to manage a difficult employee is never fun and... Read More

Money, Motivation, Success and Who?

It was 7:30 on a Saturday morning, and I was... Read More

He Hate Me: Turning Their Bad Attitude Into Your Great Results

"He Hate Me" was the nickname of Rod Smart, a... Read More

Two Critical Success Factors in an ITIL Implementation

Any IT manager who wants to pursue the IT Service... Read More

Overcoming the Document Tracking Challenge

"Where did it go? It was here yesterday. Wait. Here... Read More

Innovation Management and Brainstorming Management ? why people hate to brainstorm!

Creativity can be defined as problem identification and idea generation... Read More

How to Fire an Employee

One of the most difficult tasks you will face as... Read More

The Changing Boss-Secretary Relationship

THE CHANGING BOSS-SECRETARY RELATIONSHIP: Imagine a partnership at work. One... Read More

Better Management Performance - The Easy 3-Step Way

Managers make three mistakes when they try to run businesses.... Read More

Qualities of a Great Manager

In the call center environment we are often only as... Read More

Innovation Management ? Producing Great Products, Motivation

Creativity can be defined as problem identification and idea generation... Read More

Supervisor-Employee Relations: Tips For Managers

Supervisor-employee relations are a critical part of a work place... Read More

Five Reasons Why Leaders Fail to Create Successful Change

A bold title, don't you think? I mean, change is... Read More

Training and ROI (Return On Investment)

Statistics consistently reinforce that the biggest challenge in today's contact... Read More

Quick Tip - Effective Meetings Begin With Goals

Goals are critically important for the success of a meeting.... Read More

Never Punish Yourself or Others for Failures

If you want to find success in various ramifications, be... Read More

Million Dollar Support System For You and For Your Business

Whether you are a consultant, coach, business owner, doctor, professional,... Read More

The Death Spiral

Sometimes things just happen. Maybe we lose focus and take... Read More

Satisfied Employees, A Powerful Marketing Strategy

Even in today's still uncertain economic times, there are companies... Read More

Can Your Corporate Policy Pass the Monkeys, Bananas, and Water-spray Experiment?

Five monkeys were placed in a cage. A banana was... Read More

A Journey of a Thousand Miles

You can't build a reputation on what you are "going"... Read More

Whatever it Takes!

I have a sign on my office door. It pretty... Read More

Print Buying Consultant

Ten Money Saving Tips for Print ManagersDespite their stated desire... Read More

The Myth Of Relationship Selling Revealed At Last

The second you quit being the 'best deal' for your... Read More

Phone Sex is Bad for Business

On August 3rd/2005, Reuters reported that a German man had... Read More

Delegation Obstructions

OBSTRUCTIONS: 1. Staff deficiencies. Lack of confidence in employees quite... Read More

10 Steps Towards A Stress-Free Introduction Into Management

Becoming a manager for the first time can be an... Read More

Doing More With Less

This is a bottom-line environment.Decreasing the downtime of revenue producing... Read More

Innovation Management ? how will we make the go or kill decisions?

Creativity can be defined as problem identification and idea generation... Read More