The Leadership Alignment Model
Some time ago we had the privilege of working with a major UK government department to help them redefine leadership and to reappraise how they develop and encourage leaders. Faced with considerable challenges by the environment in which they operate and by their political masters, this department has decided that... Read More
Understand What Flows Through Your Business to Find Improvement
I remember once seeing a cartoon which showed two people working a counter. On the wall behind them was a sign which read, "Quality Work, Low Price, Fast Service ? Pick Two." In order to deliver all three, which is what customers expect, it's important to understand the flows of... Read More
I Cant Use This Approach Unless My Boss Does - Power, Accountability, and Consequences
People who work with us often struggle with this dilemma: in theory, they come to believe that it would be very helpful to use our approach with people who have more power than they do, and in practice, sometimes it seems too risky to try. Some examples of things that... Read More
Business is About Making Money
Ask most people why they are in business and they will give you any number of reasons. Things such as wanting to improve the lives of others; make the world a better place; provide for their family; have more free time; the list goes on and on.Fact is business is... Read More
Enhancing the Motivational Climate of Your Workplace
It has been well documented that employees' productivity and job quality increase when we are made to feel welcome at work. In other words, when the motivational climate is enhanced to meet their needs they produce quality work at the 100% rate.The source that caused them to produce at such... Read More
Behavioral Interview Questions You Can Use Monday Morning
If past behavior is the best way to determine future behavior then behavioral interviewing is a requirement for anyone serious about hiring top talent. This skill isn't something that should be taken lightly, but everyone's got to start somewhere. Keep in mind that you're looking for specific examples rather than... Read More
Weaknesses of Wishing
When you're starting a business, you might wish for a lot of things, like having more than enough customers or not having to do marketing. But wishing is weak willed, having no momentum behind it. When you wish for something, you're not coming from a place of having a strong... Read More
Make Change Easy - Get Involved!
There are wild variances in how much involvement organisations are brave enough to offer their people in change. From those organisations where they just 'tell' (sometimes by text message even!), to the most enlightened extreme, where they enable wholesale contribution to the change process.Such organisations actually create the time and... Read More
The Golden Key to Meeting Success
We all attend many meetings. I'm sure you have been to some great meetings and some poor ones. Unfortunately for everyone I've ever talked to, the number of poor ones far outweighs the number of great ones.The fact is that most meetings are too long, unfocused, too frustrating, and unproductive.And... Read More
Lawyers With 2 Hands And Everything Else
I heard this back a few years ago. The boss yelled, "Get me a good lawyer but not the one with two hands!""Huh?" secretary was puzzled.Boss continued "...I mean don't give me a lawyer that says 'on one hand, we should do....and this. On the other hand..we do..'".It is not... Read More
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Jewelry Use by Employees
Many companies have dress codes, which include jewelry. Some companies... Read More
Successful Business Decision Making
Some people make decisions without any difficulty, while others struggle.... Read More
Take Your Firm to the Next Level
So you did such a good job in 2003 at... Read More
What Every Manager Should Know About How to Become An Effective Executive
In his book, The Effective Executive, Peter Drucker pointed out... Read More
How to Create Trust
People buy from you, offer help, and grant rewards based... Read More
Hiring Your First Business Personal Assistant: Some Guidelines for Successful Hiring
Hiring the first personal business assistant is an exciting time... Read More
How to Manage Your Most Valuable Assets - People?
People management and leadership has become a major topic of... Read More
Communicating with Offsite Workers
How do you, or would you, communicate with employees who... Read More
Business Knowledge Management
In the last few years a lot has been written... Read More
Communicating When A Crisis Strikes
How would you handle communication if your business or practice... Read More
Finding Proactive Solutions: A Key to Demonstrating Your Management Fitness
In my book Talking Points: 25 Tips for Clear, Credible... Read More
Are You in Control of Your Practice or Does it Control You?
One of the most common complaints that business owners have... Read More
Is Your Business A Dysfunctional Family?
The other day I brought my mother into an appliance... Read More
Strategic Clarity for Communication Management
Over the past few weeks I've been developing plans for... Read More
Help Your Employees Prepare for a Performance Appraisal
PREPARING EMPLOYEES FOR THE PERFORMANCE APPRAISAL INTERVIEWS: Remind employees to... Read More
Is Your Management Style Assisting or Hurting Your Business?
Many times business owners can have significant differences in management... Read More
Radical Creativity from Incremental Creativity ? large movements from small changes
Positive radical movement is the holy grail of nearly every... Read More
Does Your Management Style Remind People Of Something They Read In Dilbert?
With thanks to Jeff Foxworthy, the comedian who does the... Read More
Building Shareholder Value Through Your People
Increasing shareholder value is the most important driver for organisations... Read More
Riding the Waves to Success
Last week I was confused and frustrated about a few... Read More
Focus On the Prize
People talk to me about making personal and professional changes... Read More
Time-Wasting Problems - One Question to Move You Forward
In any organisation, progress is frequently impaired by the time... Read More
Reprimanding Marginal Employees
THE MARGINAL PERFORMER: Every manager must, from time to time,... Read More
Are You Using the Right Form of Energy?
As we near the end of summer, here is a... Read More
Business Leadership Skills - Managing the Human Being Behind the Business
Managing the Human Being Behind the Business It's... Read More
The Power of ?Ask?
For Call Center managers, it is not a pipe dream... Read More
Project Heroes
Project heroes. We've all heard of them. Some of us... Read More
The Best Way to Keep Track of Meetings
How should you keep track of meetings?Have you ever wanted... Read More
Is Your Business Healthy?
Most business owners I work with want to grow their... Read More
Align The Enterprise & Make Beautiful Music Together
Q: Why is a great business like a great marching... Read More
Innovation Management ? Good Leadership
Creativity can be defined as problem identification and idea generation... Read More
Relationship Building - 5 Tips and 5 Questions
And is isn't hard - it's more about focusing on... Read More
Nonprofit Performance: Outcome Measurement Can Be A Good Thing
Does the idea of program evaluation make your stomach churn?... Read More
Creativity Management and Behaviour
What behaviour maximises the chances of thinking of great ideas?... Read More
Innovation, Idea Selection, Valuation
There is no sure fire route to commercial success, but... Read More
Bar Charts Brought to Life: Index of Interactive Information for HTML and PDF
Bar Charts and the Information ChallengeWhether one is an unknown... Read More
Influencing the Organisation
There is a saying about management that suggests some managers... Read More
Managing Client Relationships
Managing Client Relationships: Even the best run organizations occasionally run... Read More
Productive Meetings: How to Make Your Meetings More Productive
There's one simple secret to effective meetings: set an agenda... Read More
The Ivory Tower Syndrome
"His cardinal mistake is that he isolates himself, and allows... Read More
How to Get Your Procedures Project Done
Wouldn't it be nice for business owners and executives to... Read More
5 Surefire Ways to Bring Your Business Objectives Full Circle with Technology
All small to mid-sized company owners want to know where... Read More
How to Create a Trusting Manager-Employee Relationship
BUILDING TRUST AS A MANAGER: 1. Be reliable. Follow through... Read More
If You Build It, Investors Will Come
When you begin to write your business plan or a... Read More
Recruitment - Pick People Who Think
Old style management doesn't encourage personal mind control, employees aren't... Read More
Hiring Great People And How to Be One Yourself: Five Secrets
Bad news.Your senior vice-president, your marketing director or your accounting... Read More
Looking through the Glass Ceiling - Women in Management
Women have made tremendous contributions to society at every level;... Read More
Organizational Culture, Creativity, Innovation
It can be concluded with great certainty that certain organizational... Read More
Communicating with Offsite Workers
How do you, or would you, communicate with employees who... Read More
Six Reasons to K.I.S.S.
Six Reasons to K.I.S.S. "Very often, people confuse simple with... Read More
6 Steps to Effective Communication
Effective leaders are known for being excellent communicators. Here's what... Read More
Feedback - Make it Descriptive
Have you ever heard yourself say to a team member... Read More
How Invisible Communication Barriers Kill Productivity
Many kinds of interferences or disturbances can confuse a message.... Read More
Group Decision Making : Are the Decisions Really Made by the Group?
GROUP DECISION-MAKING: Many managers feel they are well-versed in areas... Read More
Cultural Awareness - an HR Perspective
The use of cultural awareness training has increased rapidly in... Read More
Innovation Management: The Time Factor
Creativity can be defined as problem identification and idea generation... Read More
Its All In The Systems
Have you ever noticed french fries taste the same at... Read More
Stomp Out Leeches In Your Company
Recently, I felt appalled to see a political candidate running... Read More
Squeezing the Blood Out of that Old Turnip
I suspect all of you out there have someone that... Read More
Resolving Needs - What Your Employees Wish For!
For your people, they want to do a great job... Read More
Innovation Management ? Rigorous data analysis
Creativity can be defined as problem identification and idea generation... Read More
Computer Consulting 101 Hiring Tips (Part 1 of 2)
Does your business need the services of a computer consulting... Read More
5 Tips For Creating Great Jobs
1) Create A Powerful "Mission Statement"-When your business mission is... Read More
How to Dodge Distribution Difficulties
It happened again. I ran into an old friend while... Read More
Experiences of Management Coaching (Part 2)
In our experience, we have found that there are several... Read More
Collaboration: 3 Keys to Keeping Your Documents from Getting Lost in the Shuffle
Often, collaborating documents in a team or in a business... Read More
Business Management |