Coaching Employees in the Workplace

After a full week of training, you are still a little nervous about your new job. All of the information you need to digest, the new environment you are adjusting to, and the new faces you will be getting acquainted with is just a bit overwhelming.Meeting the expectations of a... Read More

Small Business Checking Accounts

ACCOUNTING AND BILLINGCHECK BOOKSWe recommend that you maintain a business checking account in addition to a small business credit card merchant account so that you can take credit cards from purchasers. This way you will know exactly how much is going into your merchant account and how much of your... Read More

6 Steps to Effective Communication

Effective leaders are known for being excellent communicators. Here's what to do.1) Avoid "Not." Negative talk encourages arguments, counter attacks, and attempts to solve your problems. It also creates a negative impression. For example, when you say, "I can't," you appear helpless and ineffective. Instead, talk about what you can... Read More

5 Steps to Identify Core Processes

Part Two of Creating Well-Defined Processes SeriesNext Week: ImplementationLast week, we raised the question: how do you know where to begin? How can you identify a gap in one of your company's core processes?The answer: follow the money trail?But how do you follow the money trail, and what will that... Read More

This Old Business

Not long ago I was asked to come out and take a look at a business that had been around for about 10 years... but the owner was frustrated with the amount of money he was making.Here is the story of a natural food retail store located in New York... Read More

How To Decrease Profits Without Really Trying

Hurting your sales efforts can be accomplished easily with the proper guidance. The following effective yet simple ideas are designed to generate results when implemented into your sales strategy.? Don't listen to what your clients are saying.You are the expert and prospects should be happy that you have been able... Read More

Group Decision Making : Are the Decisions Really Made by the Group?

GROUP DECISION-MAKING: Many managers feel they are well-versed in areas of group effort, such as problem-solving, goal-setting, and action planning. Frequently, however, the implementation of such techniques never seem to get beyond the initial stage. Often, this is because managers can not quite seem to understand that brainstorming or group... Read More

Preparation: Your Companys Best Defense in Case of Catastrophe

You've hung out your shingle and are ready for business. But what if something unforeseen were to occur? Is your business truly ready for all that being in business entails? It only takes one catastrophic event to adversely impact a once thriving business. Recent world events: 9/11 destruction of the... Read More

Creativity and Innovation Management: Specialisation or Generalisation?

Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of... Read More

Virtual Assistance: A Money Saving Opportunity For Employers

What is a Virtual Assistant? A Virtual Assistant is a highly skilled, independent entrepreneur who provides business services in a remote or virtual environment. Some have used terms like telecommuter or working from home.Employers are looking for alternatives to having a full-time employee. Hiring a skilled Virtual Assistant helps to... Read More

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Success in Business Means Managing Negative Emotions

You may have the MBA but if an internal critic... Read More

What Every Manager Should Know About How to Reduce the High Cost of Employee Absenteeism

Employers pay a high price for absenteeism, often more than... Read More

Training Managers and New Trainers

Training managers use many of the same interpersonal and analytical... Read More

Hiring Great People And How to Be One Yourself: Five Secrets

Bad news.Your senior vice-president, your marketing director or your accounting... Read More

Identifying Candidates for Leadership

A critical task in the succession planning process of any... Read More

Cultural Awareness - an HR Perspective

The use of cultural awareness training has increased rapidly in... Read More

You Cant Not Communicate

Most of us would like to be better communicators. As... Read More

Boost Your Leadership Skills By Disciplining Yourself In The Way Of The Question Mark

I'm often asked to come in to organizations and give... Read More

Stop Waste, Fraud and Abuse

Each year, businesses write-off six percent of revenue to waste,... Read More

To Meet or Not to Meet - What are the Questions?

Meetings can be a total waste of time or a... Read More

He Hate Me: Turning Their Bad Attitude Into Your Great Results

"He Hate Me" was the nickname of Rod Smart, a... Read More

Tap Employee Passion For Business Success

Meriwether Lewis set the stage for the Corps of Discovery's... Read More

Avoid Outsourcing Pitfalls in the Injection Molds and Stamping Dies Markets

When looking to outsource overseas for Plastic Injection Molds or... Read More

Time Management - How to Have Productive Meetings

One of the greatest time wasters of all are unnecessary... Read More

First Things First -- Process BEFORE Technology

Here's a brief story I encountered while leaving Newark International... Read More

How to Set Up a Conference Call

The methods in which you set up a conference call... Read More

9 Strategies for Writing Accounts Payable Procedures

The Cash to Cash Cycle Part Four of SeriesNext: Complete... Read More

Why Employees Are the Best Source of Cost-cutting Ideas

Cost cutting has become a necessary and important reality in... Read More

Invoice Factoring for Goverment Vendors

Assignment of Claims Act of 1986"....What does this mean for... Read More

Qualities of a Great Manager

In the call center environment we are often only as... Read More

Relationship Building - 5 Tips and 5 Questions

And is isn't hard - it's more about focusing on... Read More

You Didnt Use Brainstorming to Select Your Measures, Did You?

IntroductionWhen Alex Osborn invented the creativity technique called brainstorming, I... Read More

Creativity and Innovation Management ? Feasibility

Creativity can be defined as problem identification and idea generation... Read More

Why You Should Hold One More Meeting

If you are completely happy with where you and your... Read More

Communicate To The Four Main Personality Types

You probably know this already, but there are generally held... Read More

Appraisal Systems - Not Living Up to Their Objectives

Almost, if not all organisations have them, they've been around... Read More

Manage or Lead ? Why the Difference Matters and What to Do About That Difference

Many books have been written about managing people, and an... Read More

Challenge of ERP Implementation: Q and A with Rick Maurer

Question: ERPs seem like a good idea, so why is... Read More

Delegate, Dont Abdicate

One of the key skills for the leaders of growing... Read More

Must Project Managers Be Technically Savvy?

"Must Project Managers be technically savvy?" This topic always seems... Read More

Rules for Running a Meeting

As an experienced manager, I can announce without a doubt... Read More

Four Corners of a Triangle: Why Organizations Succeed or Fail

When we want to hire people for a corporation or... Read More

Training and ROI (Return On Investment)

Statistics consistently reinforce that the biggest challenge in today's contact... Read More