Appraisal Interviews: What To Say & How To Say It
STEPS TOWARDS A GOOD APPRAISAL INTERVIEW:Don't say: "You just don't seem to care about doing a good job." "You seem to be more interested in scoring points against Charlie than in working with him." "You're too defensive." Do: Stick to behavior. say, "Here's what I saw," or, "Here's what I... Read More
Quick Tip - Effective Meetings Have a Complete Agenda
Most agendas for a meeting look like this.* Budget* Payroll* Staff* Sales* VutszxtnSome people would tell me, "That's a perfectly good agenda. I know what all of those things mean, except, uh, 'vutszxtn'." The point is, vutszxtn means as much to you as the other terms mean to the other... Read More
Why You Should Hold One More Meeting
If you are completely happy with where you and your business currently are then you can stop here. If growth and change aren't something you have any interest in, there is no need for you to read any further.I'm serious. You can move on.But if you do think there are... Read More
You Didnt Use Brainstorming to Select Your Measures, Did You?
IntroductionWhen Alex Osborn invented the creativity technique called brainstorming, I wonder if he had any idea just how extensively business would apply it. Almost every meeting employs some kind of brainstorming event, but there's one meeting that really should leave it off the agenda: the performance measure selection meeting.There are... Read More
Employee Motivation - Access Their Unique Talents
Your people are invaluable to you. They are the lifeblood of your business or organisation. And yet, in many situations, managers take little time to truly find out what makes each of their people special. Makes them unique.But why would this be important to know?When people bring their special blend... Read More
Blame Culture Blues - How the Language of Blame Manifests Organisational Underperformance
If you have ever worked within a large organisation then you are sure to have heard the term 'we will not have a blame culture' at some point. However the sheer fact that this statement can be made is an indication that a blame culture already exists.Where the statement 'don't... Read More
No Time to Focus on the Big Picture? Try Focus Management
E-mail, voicemail, "got a minute?" interruptions, multiple projects and competing priorities. Whether it is in work or in life, we all understand the importance of "seeing the forest for the trees." But with so many "trees" competing for your attention, it's tough to find the forest, never mind... Read More
Work Environment Tidbits
Color is a big factor effecting all indoor environments. Since most of us spend many hours each day at work, the coloring of the space has a big impact on us. Monotone color schemes can over charge certain personality and behavioral patterns. The color grey can cause depression... Read More
Finding Common Ground Through Consensus Decision-Making
It's clear to me that a workplace is a better place when employees truly work in teams, but the most familiar team models we have are those that are created to win wars and games. We have a commander or a coach who gives orders, and the soldiers or the... Read More
Collections Management
How long does it take your customers, clients or patients to pay you for the products or services you have provided?Have you developed a consistent collection management program?Your answer to the above questions is a leading indicator as to how well you collection management is. Sending an invoice doesn't always... Read More
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5 Surefire Ways to Bring Your Business Objectives Full Circle with Technology
All small to mid-sized company owners want to know where... Read More
The Best Way to Keep Track of Meetings
How should you keep track of meetings?Have you ever wanted... Read More
Focus Leads To Nonprofit Success: Is Your Organization Rowing or Drifting
Picture yourself standing on the bank of a river watching... Read More
Squeezing the Blood Out of that Old Turnip
I suspect all of you out there have someone that... Read More
Where Else in Your Business Do You Accept a 60% Failure Rate?
I recently surveyed CEOs and Business Leaders of large companies... Read More
Climb out of the Box - How to Hold Effective Meetings
Out of the box thinking is a popular fad today.... Read More
Coaching Employees in the Workplace
After a full week of training, you are still a... Read More
Indiscretion Can Kill Your Business
The quickest way to cancel out all the thought, work,... Read More
Time Management Tips for Managers
Late last year I was presenting a workshop for the... Read More
The DNA of Motivation
It really is about motivation. After all, what impels someone... Read More
Change and Performance - Training May Not Be The Answer
Introducing new products or services, bringing new people on board,... Read More
How to Approach Group Decision Making
GROUP DECISION MAKING -- IDENTIFY THE PROBLEM: Tell specifically what... Read More
New UK Laws on Staff Dispute Resolution and Disciplinary Procedures
October 2004 saw the introduction of the Employment Act 2002,... Read More
The Permissive Environment is the Suspect
The permissive and participatory conduct which most employees take for... Read More
How to Say No
Rejection hurts. No one likes to give it or to... Read More
Guidelines For Conducting A Good Meeting
Okay, so you've figured out what kind of meeting is... Read More
Smart Staffing Practices: Don?t Confuse Activity with Results
Does your hiring process consist of proven practices or just... Read More
A Winning Way to Handle New Ideas
Janet DiClaudio, who was charge of medical records at two... Read More
Tales from the Corporate Frontlines: Improving Workplace Safety
This article relates to the Safety and Working Environment competency... Read More
10 Ways To Maintain Profits In A Slow Economy
1. Sell more back end products to your existing customer... Read More
Why Businesses Fail - And What You Can Do About It!
Have you unintentionally set your business up for failure?No one... Read More
Effective Ways to Give Performance Feedback
Consequences of Not Giving Effective FeedbackLet's take a look at... Read More
The Email Trap
If you sit at a computer for most of the... Read More
The ?Better People? Fallacy
It's easy enough to convince your own staff that better... Read More
The ?Better Product? fallacy
Another fallacy ingrained in the minds of most marketing managers... Read More
Can Your Business Run Without You?
If you are a business owner or a business owner... Read More
What is Knowledge Management Anyway?
When you think of all the things companies have, you... Read More
Five Defining Characteristics of Great CEOs
1. Personal insight. Great CEOs are great leaders. They know... Read More
Make It Easy to Reply - Voice Mail That Works
If you are like most business people, voice mail has... Read More
A Renewed View of the Modern Business Culture
Life can sometimes be unexciting if not refreshed by the... Read More
Creativity and Innovation Management ? Psychological Reward
Creativity can be defined as problem identification and idea generation... Read More
Terrible Meetings - Ten Ways to Spot Them!
Sometimes, better than giving advice about how to run things... Read More
How to Reject a Job Applicant
A Nightmare That Really HappenedOver 10 years ago, when I... Read More
How To Decrease Profits Without Really Trying
Hurting your sales efforts can be accomplished easily with the... Read More
Policy & Procedure Manuals - Tools For Greater Productivity and Efficiency
In today's tough retail environment the retailer needs all the... Read More
Rules for Running a Meeting
As an experienced manager, I can announce without a doubt... Read More
Jack Welch--Success Is Getting Back Up on the Horse
A few months ago I had the opportunity to spend... Read More
Communicate To The Four Main Personality Types
You probably know this already, but there are generally held... Read More
Service Level Agreement (SLA) Boot Camp
Service Level Agreements, or "SLA's" are tricky but useful mechanisms... Read More
Creativity and Innovation Management: Goal Setting
Creativity can be defined as problem identification and idea generation... Read More
Quick Tip - Effective Meetings Have SMART Goals
The first step in planning an agenda is to identify... Read More
Qualities of a Great Manager
In the call center environment we are often only as... Read More
Ten Problem Solving Techniques
Do you ever need to find some good ideas, or... Read More
A Leadership Lesson: Two Guys With Guns
PERMISSION TO REPUBLISH: This article may be republished in newsletters... Read More
The Challenges of Human Resource Management
IntroductionThe role of the Human Resource Manager is evolving with... Read More
What Consultants Want You to Know (But You Never Ask)
I've been both a CEO and a consultant, so I've... Read More
Follow Up: It Makes A Difference
A while back the headlight switch on our minivan quit... Read More
Teamwork Training: Learning to Build a Successful Team
Teamwork is a process that can be experienced outdoors and... Read More
The Idol-Makers
The end of the television season in May included the... Read More
Communicating with Case Studies
A few weeks ago, a couple of colleagues and I... Read More
Internal Communication: 12 Essential Elements
There are 12 essential elements of a successful internal communications... Read More
Workplace Security Plan: Does Your Company Have One?
Consultant's Perspective...The threat of violence whether it emanates from a... Read More
Getting Software Developed for Your Business
At some point, your business is going to need to... Read More
Five Habits of Highly Effective Conflict Resolvers
Steven Covey had the right idea. There are discreet skills... Read More
Four Employee Behaviors That Can Kill Your Business
I found it important to clarify for employees what "deal-breaker"... Read More
Management to the Vision-Contribution and the Role of Compliance
As a manager our role is to:1. Establish the vision,... Read More
The Leadership Alignment Model
Some time ago we had the privilege of working with... Read More
Birds of a Feather May Be Turkeys
Birds of a Feather May Be TurkeysBy Gene Griessman, PhD... Read More
Reflections in the Glass Ceiling
The recent news about one of America's most powerful woman... Read More
What We Have Here Is A Failure To Communicate
Today's successful organizations are the ones which carry on open... Read More
Focus on Outcomes to Keep Your Business On-Course
Did you know that an airplane in flight is off... Read More
Be a Change Agent ( Part 1)
Aligning business organizations to be successful in the present and... Read More
The Changing Boss-Secretary Relationship
THE CHANGING BOSS-SECRETARY RELATIONSHIP: Imagine a partnership at work. One... Read More
Quick Tip - Effective Meetings Begin With Goals
Goals are critically important for the success of a meeting.... Read More
Knowledge Management - Learning Whilst Doing - Facilitating an After Action Review
Introducing a learning culture into organisations can be difficult at... Read More
5 Steps to Identify Core Processes
Part Two of Creating Well-Defined Processes SeriesNext Week: ImplementationLast week,... Read More
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