Dealing with Difficult People
You know, this would be a great business if it weren't for having to deal with people all the time?OK, so maybe I've exaggerated things a bit, but we've all certainly heard that saying before. Why does that sentiment ring true for so many folks? Obviously it's because of all... Read More
Why Would Anyone Hold a Bad Meeting?
Pssst, want a stock tip that will make you rich? Okay, here it is: phone a public corporation and ask to speak with the CEO.If a secretary tells you that the CEO expects to be busy in meetings for the next six hundred years, call your broker and sell the... Read More
Make the Most of Your Time - Focus on Strengths
Once working and focused in tune with what they do best, your people are freed up to deliver their very best performances. They encourage others to work to their strengths too. Thus, each is far more effective. By recognising this in each other, there is another benefit. Everyone realises the... Read More
Managing Change in the Workplace
Change is exhilarating. Change is terrifying. Change is badly needed around here. Whatever your attitude is to change, it is the most reliable companion you will likely ever have. It will always be with you so are better off making friends! Here are three tips on managing change in your... Read More
Getting Your Employees Attention Back to Work
It is 9:00 am on a Monday morning. Do you know where your employees' attention is? Is it on work?Picture this. You are at work. The phone rings. It is your aging father's neighbor calling to say that Dad is walking around outside in his pajamas and seems confused. You... Read More
Appraisal Systems - Not Living Up to Their Objectives
Almost, if not all organisations have them, they've been around for a very long time and some organisations swear by them, however on the whole the average appraisal system fails to live up to the expectations of the organisation and often they can cause more trouble than they are worth."So,... Read More
Can Your Business Run Without You?
If you are a business owner or a business owner to be, let's examine this scenario.Like other people, you are so excited when you first started your own business. But after a few months, you come to realize that you work longer hours than what you expected...and you even have... Read More
Innovation Management ? Six Crucial Steps
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of... Read More
Which ITIL Process Should We Implement First?
The following question is usually debated a lot amongst IT managers. "With which process should we start when implementing ITIL?" Everybody has their own views, but here are my takes on it.Some consultants sat that one must start with Service Level Management. Theoretically, it would be the perfect option, but... Read More
The Seven Cs: Partnership Danger Signs - Communication Breakdown
An ongoing series of articles exploring the seven critical areas that can indicate a partnership is in trouble.COMMUNICATION BREAKDOWNThe "Seven Cs" are the danger signs that indicate your business partnership, or any partnership for that matter, is in trouble.First, and most important, in my view, is the issue of Communication... Read More
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Keep The Faith - Transform The Fear
FEAR! To what extent does fear rule your life? How... Read More
10 Steps Towards A Stress-Free Introduction Into Management
Becoming a manager for the first time can be an... Read More
Get More Impact From Your Annual Conference
How can you get more attention for your conference and... Read More
The Narcissist in the Workplace
To a narcissist-employer, the members of his "staff" are Secondary... Read More
Stomp Out Leeches In Your Company
Recently, I felt appalled to see a political candidate running... Read More
Can You Sleep While The Wind Blows?
Let me repeat a story I heard many years ago... Read More
Disaster Prevention Tips For Hiring A New Manager
It happens over and over in businesses every day.Within large... Read More
Tales from the Corporate Frontlines: Coworker and Caretaker
This article relates to the Coworkers competency, commonly evaluated in... Read More
IT Expenditure - Why Businesses Spend Huge Amounts on Ineffective IT Investments
Another IT White Elephant!It seems that almost every day we... Read More
How to Keep a Good Employee: Look, Listen, Learn
Recently a client told me a wonderful story about how... Read More
The Most Important Thing Youll Ever Do
The wellspring of confidence is belief. When you believe in... Read More
The Changing Boss-Secretary Relationship
THE CHANGING BOSS-SECRETARY RELATIONSHIP: Imagine a partnership at work. One... Read More
Be a Change Agent ( Part 1)
Aligning business organizations to be successful in the present and... Read More
How to Deal With Salespeople
If you are an executive, you may sometimes feel like... Read More
ISO 9001 What Records Does My Business Need To Keep?
Which documents must I keep for ISO 9001?In addition to... Read More
The Idol-Makers
The end of the television season in May included the... Read More
The Dripping Faucet in Every Organization
Each day millions of workers spend 8 hours or more... Read More
CEO: The Key To Fix ingThe Marketing/Sales Collaboration Problem
We all know that achieving better alignment, synergy and cooperation... Read More
Pricing Strategy for Retail Flower Shops
When you create your profit and loss statement to assess... Read More
Collections Management
How long does it take your customers, clients or patients... Read More
Turning a Negative Employee Into a Positive Asset
Several years ago, I took over the supervision of a... Read More
10 Ways To Work Through A Business Slowdown
In running any kind of business, it's inevitable that sometimes... Read More
Enhancing the Motivational Climate of Your Workplace
It has been well documented that employees' productivity and job... Read More
Innovation Management ? Reducing Hierarchy
Creativity can be defined as problem identification and idea generation... Read More
Sexual Harassment Policy Guidelines Part I
Sexual Harassment Policy Guidelines ? Part IPermission is hereby granted... Read More
Nine Vital Lessons For Avoiding Training Fads That Waste Time, Money and Enthusiasm
Unfortunately, at least two thirds of much of the training... Read More
How to Manage Your Most Valuable Assets - People?
People management and leadership has become a major topic of... Read More
Innovation Management ? The Need For Knowledge Managers
Creativity can be defined as problem identification and idea generation... Read More
10 Fundamentals for Effective Meeting
Here are ten fundamental concepts that characterize an effective meeting.Definition:... Read More
Dont Wait for Tax Time to Look at the Bottom Line
A curious thing happens to entrepreneurs in the spring of... Read More
Corporate Governance for Business Owners
It is clear that good Corporate Governance is in the... Read More
5 Questions Great Managers Ask (and they arent hard!)
However hard we try, we seem to make life more... Read More
What is the Most Difficult Part of an Improvement Program?
Answer: Starting one.Most of us realize that there is probably... Read More
Building the Trust in Your Employees - 12 Easy Tips
In Stephen Covey's great book, "The Seven Habits of Highly... Read More
How to Make the Best of it - Take Your Weather with You
I once worked in a place where there were three... Read More
Using, Choosing, and Using an educational consultant
IntroductionThe aim of this document is to provide advice and... Read More
Making Change Work
Shaky FoundationsWhilst over 60% of businesses will be looking to... Read More
Integrity... Should It Matter?
In our fast paced work culture, manned by technology savvy... Read More
The Dripping Faucet in Every Organization
Each day millions of workers spend 8 hours or more... Read More
How To Use Outsourcing To Beat Your Competition
Outsourcing is when you hire outside professionals or services to... Read More
The Communications Myth
Living in the 21st Century is truly marvelous, isn't it?... Read More
Rethinking the CEO-Chairman Split
Traditionally, in American businesses, the same person occupies the role... Read More
Creativity and Innovation Management: Generating Better Ideas
Creativity can be defined as problem identification and idea generation... Read More
Effective Ways to Give Performance Feedback
Consequences of Not Giving Effective FeedbackLet's take a look at... Read More
Recognition: A Quick, Low-cost Way to Motivate Employees
Recognizing good performance through praise or other positive action is... Read More
Safety Policy Sample Outline
Writing a safety manual is a tough job and most... Read More
Twitch Speed: Reaching Younger Workers Who Think Differently
Every parent, educator, and manager knows that "Nintendo children"--those born... Read More
Creativity and Innovation Management ? Idea Progression
Creativity can be defined as problem identification and idea generation... Read More
Six Honest Business Friends - They Guide Me In All I Do
SIX "HONEST BUSINESS FRIENDS" - THEY GUIDE ME IN ALL... Read More
Success: A Wholistic Perspective
The world has always been mixed with the... Read More
How to Delegate Effectively
ACCOUNTABILITY: Delegation is not complete unless subordinates are held accountable... Read More
Management - Mary Poppins Style!
Mary Poppins describes a style of management which has for... Read More
Sweet Parting Of Ways
Why settle for bad feelings when your employee leaves the... Read More
Quality Staffing: Stop Placing the Wrong People in the Wrong Jobs
You can possibly teach a turkey to climb a tree... Read More
Its a Training Issue!
There's a common phrase used by Organizational Development and Human... Read More
Use QA As Your First Step To Outsourcing
Quality Assurance, or QA, is often given short shrift in... Read More
14 Ways to De-Stress Employee Vacations
Employees truly deserve paid vacations. Theystruggle through stressful jobs most... Read More
Getting Software Developed for Your Business
At some point, your business is going to need to... Read More
Steps to Build ISO 9001 Compliant Program
Implementing an ISO 9001 system represents a major effort. However,... Read More
Performance Reviews That Actually Improve Performance
Employee performance reviews are one of the most dreaded tasks... Read More
Identifying Candidates for Leadership
A critical task in the succession planning process of any... Read More
Leadership Skill: How to Handle Difficult Conversations
A good leader has the ability to empower others. It... Read More
Re-Discovery Procedures for Building Effective Management Systems: Phase V
Now we turn the corner to our final phase: Re-Discovery.Last... Read More
6 Steps To Effective Management During Change
Take the pain out of gain and decrease the upheaval... Read More
Assessing Managers for International Competence
How do you select staff for international assignments? It's an... Read More
Its Not Always What You Say
A major source of communication breakdowns is incongruence between the... Read More
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