Change Management
"It is not the strongest species that survives, nor the most intelligent, but the most responsive to change". -Charles DarwinThe world today is changing faster than ever before. Technological developments, financial constraints, expanding markets, restructure and mergers, new philosophies and government legislation are all putting pressure on organizations to change.... Read More
An Original Perspective on Waging Conflict as a Way to Promote and Restore Self-dignity
Conflict is a fact of life for all of us, but too many painful consequences are generated by avoiding or managing it in the wrong way. When we deal with everybody else day after day in any capacity as leaders or team managers, is inevitable that we will be personally... Read More
Quality Improvement is Free
The point of a quality improvement program should not only be to improve a product or the delivery of healthcare but it should also be to save time and money by reducing or eliminating waste or errors. For example, a doctor or nurse practitioner writes a prescription. We wouldn't deliver... Read More
Increasing Employee Retention Through Employee Engagement
You've seen it happen many times. An organization that provides top wages and benefits loses a great employee to a competitor for no apparent reason. Of course, some employee turnover is to be expected, but if your company is truly engaging your employees, there is no good reason for the... Read More
Innovation Management: Radical Innovation
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of... Read More
Marketing Miracle: Outsource Your Creative Services
The current economy is causing most companies to tighten their belts. With limited staffing and a restricted budget, how do you continue to promote your business? The simple solution is the occasional or ongoing use of outside resources such as graphic designers, writers, webmasters, and other creative talent.There are some... Read More
Dialogue vs. Discussion
Have you ever sat in a meeting where everyone is busy giving their point of view and trying to prove why they are right? Where no one is actually listening or trying to understand other individuals' points of view. The alternative meeting format is where everyone listens to and agrees... Read More
Feedback - Make it Descriptive
Have you ever heard yourself say to a team member - "You're really great" - "You're a star" - I think you're brilliant" - "You're doing a great job!"It's got to be a plus point that you're giving Confirming Feedback and there's nothing intrinsically wrong with any of the statements... Read More
Building Trust in Your Business Relationships - 10 Steps
There are some simple things you can do with your people to ensure that they start to trust you. As a letter from Mike Emmott of the Chartered Institute of Personnel and Development in the UK says, in April 2005's UK Management Today says:-"Our surveys show that only one in... Read More
ISO 9001 What Records Does My Business Need To Keep?
Which documents must I keep for ISO 9001?In addition to the legislative requirement for your business to keep certain records ISO 9001 2000 requires your business to retain other records to demonstrate compliance with its various clauses.From an ISO 9001 2000 viewpoint records are documents generated whilst operating your Quality... Read More
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Meeting Your Meeting Expectations
"To get something done a meeting should consist of no... Read More
Employee Discipline: How to Nip Problems in the Bud
Are you uncomfortable with delivering disciplinary action, even involving employees... Read More
Déjà Vu MCI to Qwest International Inc: Can this Corporate Marriage Survive?
Current Situation:As of this writing, the MCI Board of Governors... Read More
The Ins and Outs of Internal and External Relations
INTERNAL PUBLIC RELATIONS: Never overlook an opportunity to do internal... Read More
Leading Bad Actors To Be Good Performers
A successful leader told me, "The biggest challenge I've had... Read More
Appraisal Systems - Not Living Up to Their Objectives
Almost, if not all organisations have them, they've been around... Read More
Five Essential Hiring Practices
Recruiting and hiring are often done in haste, leaving the... Read More
Choosing the Right Corporate Training
According to a Gallup Poll, 80 percent of employees said... Read More
Knowing versus Doing - Execution In The Workplace
Have you ever worked with someone who always seemed to... Read More
2 Steps For Increasing Company Profits or Performing Business Turnarounds
1. Eliminate wasteEliminate reports, habits, products, duplicate input, and processes... Read More
Knowledge Management - Keys to Successful Communities of Practice (Networks)
How can I make my community of practice truly effective?How... Read More
Results of Poor Cross Cultural Awareness
Results of Poor Cross Cultural Awareness. Having a poor understanding... Read More
Is ISO 9001 2000 Right For My Business?
Firstly you should decide your own reasoning behind considering ISO... Read More
Competencies for HR Professionals in Knowledge-based Industry with Reference to IT, ITES-BPOs
Introduction"High performing HR function affects bottom line nearly 10%"- A... Read More
Planning a Productive Retreat
What value is there in leadership or team-building retreats? Just... Read More
The Significance of the Mundane
This article begins with a tip of the hat to... Read More
Project Management, A Forgotten Perspective
Effective project managers know how to get the job done,... Read More
Make the Most of Your Time - Focus on Strengths
Once working and focused in tune with what they do... Read More
Discover the Astonishing Power of Words Today!
Picture all the people you know who are dynamic, successful... Read More
Never Hire Anyone Dumber Than You Are!
In a previous life I was a Navy Pilot. Great... Read More
Why Your Company Needs An E-Mail Policy
Everyone at the office thought that using the company e-mail... Read More
10 Ways To Maintain Profits In A Slow Economy
1. Sell more back end products to your existing customer... Read More
Is Your Business Ethical?
Ethics - in a profession or trade - is that... Read More
Check Your Communication Skills
Use this check list to assess your communication skills.Focus* Do... Read More
Use QA As Your First Step To Outsourcing
Quality Assurance, or QA, is often given short shrift in... Read More
How to Coach Your Emplyees and Increase Motivation
It is easy to spot the difference between a work... Read More
Five Defining Characteristics of Great CEOs
1. Personal insight. Great CEOs are great leaders. They know... Read More
So, You Want to be in Management? Five Essential Factors that Will Determine Your Chances
The following information is based upon over 500 interviews with... Read More
Once Upon a Conflict
Once upon a time there lived an innocent, hardworking manager.... Read More
Creativity and Innovation - Large Firms Versus Small Firms
There is a pervasive assumption that small firms are more... Read More
The Dog That Didnt Bark
A few weeks ago, after consultations with others in an... Read More
Survival of the Fittest: The Road to Human Extinction
I was watching a TV program some months ago about... Read More
What is Knowledge Management Anyway?
When you think of all the things companies have, you... Read More
Its Not Always What You Say
A major source of communication breakdowns is incongruence between the... Read More
Increase In-House Nursing Homes Collections
The following nursing home collections report outlines 11 guidelines you... Read More
Why You Need a Business Plan
This article was originally called "Do You Need a Business... Read More
Problem Solving - Think Cleopatras Ass
Picture the scene. Anthony pops down to the guardhouse, partly... Read More
Executive ESP: A Pathway to Success!
We all have psychic abilities that we use daily, although... Read More
The Three-category Approach to Performance Management: Effort, Ability, or Environment
Performance Management is the act of managing personal or organizational... Read More
Oasis in a Cash Flow Desert - Four Resources That Increase Small Business Capital Streams
For small business owners, an enthusiastic vision for smooth, steady... Read More
A Rare Leadership Skill: Dealing With People Who Want Out By Offering Crowns For Convoy
As a leader, you'll inevitably be faced with people wanting... Read More
Innovation Management ? Producing Great Products, Motivation
Creativity can be defined as problem identification and idea generation... Read More
The Gift of Gratitude
Gratitude might seem like a soft or even an obvious... Read More
When Code Freeze Turns To Code Slush
Time To Market (TTM) is a vital concept that every... Read More
Leadership Skills Means Turnover is Not a Problem
"Ha!" you say. "For someone to make a statement like... Read More
Comparing Ancient Programs from the East to Modern Programs like Stephen Covey.
Comparing Corporate and Personal goal attainment programs that have developed... Read More
Performance Evaluation: How To Create Change
STEPS TOWARDS GIVING A GOOD APPRAISAL INTERVIEW: Give specific feedback.... Read More
Turbo Charge Your Career With The Most Powerful Leadership Tool Of All: The Leadership Talk: Part 2
In Part One, I described the Leadership Talk and how... Read More
Get Out Of The Stone Age: Give Leadership Talks
160 years ago, the newly invented electric telegraph carried the... Read More
Jack Welch--Success Is Getting Back Up on the Horse
A few months ago I had the opportunity to spend... Read More
Hire Winners: Ask the Right Questions
How do you as a manager, supervisor or team leader... Read More
Managing People - Why Is It So Difficult?
Managing, supervising, being a team leader is the hardest job... Read More
Is Chess Good for Management?
The game of chess has been applauded and taught in... Read More
Stopping The Brain Drain: How To Capture Key Business Knowledge Before It Walks Out The Door
The verdict is in: More and more baby boomers will... Read More
Middle Managers Behaving Badly ? How To Stop This Damaging Your Results
More and more I hear and read about a looming... Read More
The New Five Truths of Employee Motivation
Motivation is a term that is so widely used, yet... Read More
Organizational Culture, Creativity, Innovation
It can be concluded with great certainty that certain organizational... Read More
Creativity and Innovation Directors, Consultants and Managers
Creativity and Innovation is essential for competitive advantage, yet the... Read More
Internal Prisons: The Thief of Productivity and Quality in our Workforce
As a professional speaker, one of my biggest challenges is... Read More
Towards Intercultural Understanding
An individual's ability to forge effective relationships across cultures is... Read More
Involving People Gave Us the Improvements We Needed
We had a problem with handling materials in a production... Read More
Project Management, A Forgotten Perspective
Effective project managers know how to get the job done,... Read More
The Survey Feedback Process for Organizational Development and Change
THE PURPOSE OF SURVEY FEEDBACK:In globally competitive environments, organizations are... Read More
Behavioral Extensions and Its Implications at Workplaces
The study of Behavioral extension involves investigating the source of... Read More
The Truth About Performance Reviews
Now that it is January, many of you are putting... Read More
The Most Important Thing Youll Ever Do
The wellspring of confidence is belief. When you believe in... Read More
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