Managing Client Relationships

Managing Client Relationships: Even the best run organizations occasionally run into difficult situations with clients, consultants, and vendors. Often times it is not just a business process that has gone a-rye, it is the relationship of the people managing the situation. So how is it that we manage difficult problems... Read More

Summertime Blues

It's hard to believe the year will be half over in just a few weeks. All the planning you did is either turning out great, coming along slowly but surely or hasn't really gotten off the ground because other issues keep getting in the way.With so many things to distract... Read More

Transparency: A Key To Your Effectiveness

Last month I talked about the Skilled Facilitator principle of being curious. This month I want to talk about the complementary principle transparency. Transparency has recently become a popular topic in business as organizations seek to build (or rebuild) trust with customers, shareholders, and employees. This morning as I opened... Read More

Ten Problem Solving Techniques

Do you ever need to find some good ideas, or come up with a solution for a persistent problem? Learn some simple problem solving techniques, and start applying them. Choose a few of the methods below, and get in the habit of using them in your personal life and your... Read More

Management & Leadership - Doing it right in the 21st Century

The Old Way ? Command and ControlAlthough workplaces and management styles have come a long way in the last decade, the command and control style of management remains common practice in many companies. This management approach basically means that employees are told exactly what to do, when to do it... Read More

Using Employee Opinions Effectively When Designing HR Programs

Using Employee Opinions Effectively When Designing HR ProgramsEmployee opinion is one of the most powerful resources available to human resource professionals. But what are the best methods for harnessing those opinions?Conversation - Welcoming feedback via informal conversation is the first step towards utilizing the viewpoints of employees.Focus Groups - Focus... Read More

1000 Managers Turned Their Plans Into Energy!

I bet you can't tell me how leadership training and strategic planning work together to boost business results and energize performance improvements.A recent survey of 1000 managers conducted by the UK-based Chartered Management Institute, revealed that organizations experienced, "improved business performance when [their leadership] development [programs were] linked to [their]... Read More

Innovation Management: Radical Innovation

Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of... Read More

Middle Managers Behaving Badly ? How To Stop This Damaging Your Results

More and more I hear and read about a looming crisis of leadership at the middle management level and the inevitable resulting increase in, poor performance, accidents and production mistakes and hence declining profits.I'm afraid to say these observations are not just rumours. In my own work as a management... Read More

Einstein - Definition of Insanity

Insanity in the Sign & Graphics IndustryEinstein's DefinitionAlbert Einstein once said "The definition of insanity is doing the same thing over and over again and expecting different results". Think about this quote for a second and ask yourself, does this quote apply to the way you run your company?Have you... Read More

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9 Tips for Getting the Most From Your Conference Investment

Tips for Getting the Most From Your Conference Investment All... Read More

Using an Appraisal to Benefit Your Organization

PERFORMANCE APPRAISALS BENEFIT THE ORGANIZATION:Appraisals help spot employees with potential... Read More

Think Twice Before Selling ROI

When we're selling to business people, our value proposition has... Read More

The Compliance Officers Killer Application

It used to be that only the largest multi-nationals needed... Read More

Five Steps to Increase the People Power in Your Business

Take some bold steps and help your employees and business... Read More

Déjà Vu MCI to Qwest International Inc: Can this Corporate Marriage Survive?

Current Situation:As of this writing, the MCI Board of Governors... Read More

Innovation Management ? Innovation or Profit?

Creativity can be defined as problem identification and idea generation... Read More

What Every Manager Should Know About How to Overcome Boredom

Do you find yourself easily becoming bored or tired at... Read More

Resolving Needs - What Your Employees Wish For!

For your people, they want to do a great job... Read More

Do You Really Care What People Think?

You had better care! Because what people think usually leads... Read More

Lead to Succeed: The Seven Essential Steps to Work Leader Success

In my book "You're In Charge?What Now?" I use a... Read More

Innovation Management ? Producing Great Products, Motivation

Creativity can be defined as problem identification and idea generation... Read More

Have You Fixed the Broken Window?

Left alone it doesn't take long for a building with... Read More

ISO 9001, What Next?

The overriding goal of ISO-14000. (History 1995)As ISO-9000 becomes a... Read More

Performance Management - By Assuming Nothing

Unhappy as Jenny undoubtedly was, she held on very tightly... Read More

The Narcissist in the Workplace

To a narcissist-employer, the members of his "staff" are Secondary... Read More

Five Essential Hiring Practices

Recruiting and hiring are often done in haste, leaving the... Read More

Real Costs in Distribution and What it Means To Your Company

Ever feel that all the lawyers in thh Country need... Read More

Great Groups! - Getting a Group to Think Like a Genius

Great Groups! - Getting a Group to Think Like a... Read More

Identifying Potential in Ourselves and Others

If there is someone nearby as you read this look... Read More

Tales from the Corporate Frontlines: Training is in the Eye of the Beholder

This article relates to the Training competency, commonly evaluated in... Read More

Sexual Harassment Policy Guidelines Part I

Sexual Harassment Policy Guidelines ? Part IPermission is hereby granted... Read More

Eight Skills of Highly Successful Consultants

With deference to Dr. Covey and his very popular Seven... Read More

Why Half of All Mergers Fail After the Honeymoon Ends

Marriages and corporate mergers in America have at least one... Read More

The 5 Obsessions of a Passionate Employee

A recent report entitled "How Google Grows?and Grows?and Grows" stated... Read More

Setting Clearer Performance Expectations

The annual performance review.Stating this phrase guarantees some reaction for... Read More

New UK Laws on Staff Dispute Resolution and Disciplinary Procedures

October 2004 saw the introduction of the Employment Act 2002,... Read More

Ten Business Reasons Why Asking for Help Works

In fact, bringing your people - any of them -... Read More

The Golden Key to Meeting Success

We all attend many meetings. I'm sure you have been... Read More

Turbo Charge Your Career With The Most Powerful Leadership Tool Of All: The Leadership Talk: Part 2

In Part One, I described the Leadership Talk and how... Read More

Organisation Tips For The Mobile Executive

Despite the fact that everyone sighs "How glamorous!", the life... Read More

Influencing the Organisation

There is a saying about management that suggests some managers... Read More

Safety Policy Sample Outline

Writing a safety manual is a tough job and most... Read More