What is the Process Approach to Quality?The ISO 9001 2000 standard is designed to manage and improve organizations processes. There is a great deal of misunderstanding and misinterpretation of the meaning of the process approach to Quality.If you have at all been involved with quality assurance I am sure that... Read More
The following tips will help you communicate more effectively with your employees:1. Let employees know that having feelings is okay. Feelings are facts and need to be dealt with.2. Praise in public, criticize in private. Nothing improves a person's behavior better than well-timed, sincere, and justified praise. Nothing builds resentment... Read More
Performance Management is a process that both employer and employee often fear!Why is this so!There is much misinformation about the performance management process and performance appraisals in management circles today. We often think that best practice demands that we must performance appraise 'no matter what'. This is not true. Best... Read More
A few weeks ago, a couple of colleagues and I discussed a new business idea. But, we had trouble expressing how this new business would provide value.And, out of our discussions came the idea of writing a case study. If you're not familiar with them, case studies are histories of... Read More
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development and commercialisation. Whilst there is no sure fire route to... Read More
You can't build a reputation on what you are "going" to do. Henry Ford Everyone procrastinates in their own way. For some, procrastination results from the belief that there is always one more bit of information that will really make the caseŻor, conversely, really undo the case. They resist taking... Read More
Communicate! Don't leave you key stakeholders guessing.We are generally not very good about keeping others informed about the progress we're making, especially if there isn't much. You're more likely to get support and understanding if you get the word out honestly about what is and isn't happening. As you start... Read More
So to help start the ball rolling, here are ten top ways to get your people motivated. Ten small steps for you to start with. Recognise themRecognise your people as people, by saying 'Good Morning', checking that they're OK and taking a little time with them. Challenge themPeople need stimulation... Read More
Maybe it's the season or just a more buoyant job market; but lately I'm sure involved in a lot more discussions about leadership.I'm receiving more requests for help defining the key characteristics which make a great leader; and I'm hearing a lot of negative stuff from clients about their bosses.Most... Read More
Ok, you say, I know I need a budget, but how do I prepare one? The most common budget period is one year, but this can vary depending on whether or not your business has seasonal or cyclical fluctuations. For example if you run a Christmas decorations shop, or a... Read More
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Purpose: Show how immersion leadership training makes strategic initiative success... Read More
Remember Papa John's commercial on TV with the slogan "Better... Read More
Most people think real change in an organization occurs as... Read More
The heart of a fool is in his mouth, but... Read More
Bar Charts and the Information ChallengeWhether one is an unknown... Read More
The verdict is in: More and more baby boomers will... Read More
Here are ten fundamental concepts that characterize an effective meeting.Definition:... Read More
This article relates to the Team Dynamics competency, which evaluates... Read More
At first blush, it would appear there is no shortage... Read More
TO: All Parents [and Employers and Managers]From: Your Child and/or... Read More
The Fundamentals of Strategic Marketing, Some Key Traits for Greater... Read More
In Part One, I described the Leadership Talk and how... Read More
'Goodwill' is regarded as an intangible asset in a business.... Read More
It used to be that only the largest multi-nationals needed... Read More
Creativity can be defined as problem identification and idea generation... Read More
People talk to me about making personal and professional changes... Read More
Nearly every office, be it commercial or home-based, may have... Read More
If you're old enough and were living in America about... Read More
Note: This article was written for a internet business site.... Read More
Industrial/clinical psychology and applied psychiatry have made tremendous strides in... Read More
As a training manager, there are two important aspects to... Read More
Employees are the often-neglected stakeholders in the success or failure... Read More
Every Manager has experienced the frustration of not understanding why... Read More
This article relates to the organizational structure competency, commonly evaluated... Read More
When trying to get something accomplished, assertive behavior is the... Read More
The industrial age is over. Organizations still stuck in the... Read More
Here's an easy quiz to check the health of your... Read More
Using Employee Opinions Effectively When Designing HR ProgramsEmployee opinion is... Read More
What is the Process Approach to Quality?The ISO 9001 2000... Read More
What behaviour maximises the chances of thinking of great ideas?... Read More
Bringing an HR consultant into your organisation can often be... Read More
In Stephen Covey's great book, "The Seven Habits of Highly... Read More
"Jack" (not his real name) is a vice president of... Read More


This article relates to the human resource functions competency, commonly... Read More
Positive versus Negative WorkplacesWe have all worked in places where... Read More
Ten Money Saving Tips for Print ManagersDespite their stated desire... Read More
With deference to Dr. Covey and his very popular Seven... Read More
October 2004 saw the introduction of the Employment Act 2002,... Read More
When executives see themselves as solely responsible for the overall... Read More
Hiring employees is a huge responsibility. Before hiring anyone, be... Read More
A series of articles exploring the seven critical areas that... Read More
GROUP DECISION MAKING -- IDENTIFY THE PROBLEM: Tell specifically what... Read More
Marriages and corporate mergers in America have at least one... Read More
Creativity can be defined as problem identification and idea generation... Read More
Creativity can be defined as problem identification and idea generation... Read More
Quick, Easy, and Even Fun! 1. Smile, say "Hi! How... Read More
THE PERFORMANCE REVIEW MEETING: It's a fact - most supervisors... Read More
The Leader's Fallacy lives! We subscribe to the Fallacy when... Read More
1. Trust no one. Not your superiors and not your... Read More
ACTIVE LISTENING: The most frequent cause of failure in therapeutic... Read More
As you look around your office, is everyone just like... Read More
A while back the headlight switch on our minivan quit... Read More
A recent article in the Wall Street Journal raised the... Read More
Putting a piece of paper in a file folder is... Read More
New York, NY, February 25, 2005 ? Employee retention and... Read More
Where does the time go? Billable time. As a consultant,... Read More
What really amazes me, with all the personal and professional... Read More
Have you ever noticed french fries taste the same at... Read More
Outsourcing is the delegation of a business process to an... Read More
Businesses miss on growth opportunities and even close their doors... Read More
There's a one-word reason most ideas never see the light... Read More
You, the Entrepreneur, are 'normally' a type-A individual. One who... Read More
STEPS IN USING THE CRITICAL INCIDENT TECHNIQUE:1) The incident. Read,... Read More
Probably as well known as SWOT, SMART turns goals, objectives... Read More
Envision the scenario: You've just been asked at the last... Read More
Some say that in business as in sex: if it... Read More
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