ISO 9001 the Process Approach to Quality Assurance

What is the Process Approach to Quality?The ISO 9001 2000 standard is designed to manage and improve organizations processes. There is a great deal of misunderstanding and misinterpretation of the meaning of the process approach to Quality.If you have at all been involved with quality assurance I am sure that... Read More

Important Communication Tips For Managers

The following tips will help you communicate more effectively with your employees:1. Let employees know that having feelings is okay. Feelings are facts and need to be dealt with.2. Praise in public, criticize in private. Nothing improves a person's behavior better than well-timed, sincere, and justified praise. Nothing builds resentment... Read More

Performance Management Made Easy

Performance Management is a process that both employer and employee often fear!Why is this so!There is much misinformation about the performance management process and performance appraisals in management circles today. We often think that best practice demands that we must performance appraise 'no matter what'. This is not true. Best... Read More

Communicating with Case Studies

A few weeks ago, a couple of colleagues and I discussed a new business idea. But, we had trouble expressing how this new business would provide value.And, out of our discussions came the idea of writing a case study. If you're not familiar with them, case studies are histories of... Read More

Innovation Management ? does the idea fit with the firm?

Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development and commercialisation. Whilst there is no sure fire route to... Read More

A Journey of a Thousand Miles

You can't build a reputation on what you are "going" to do. Henry Ford Everyone procrastinates in their own way. For some, procrastination results from the belief that there is always one more bit of information that will really make the caseŻor, conversely, really undo the case. They resist taking... Read More

Problem-Solving Success Tip: Dont Leave Your Key Stakeholders Guessing

Communicate! Don't leave you key stakeholders guessing.We are generally not very good about keeping others informed about the progress we're making, especially if there isn't much. You're more likely to get support and understanding if you get the word out honestly about what is and isn't happening. As you start... Read More

Ten Top Ways for Managers to Motivate Their People

So to help start the ball rolling, here are ten top ways to get your people motivated. Ten small steps for you to start with. Recognise themRecognise your people as people, by saying 'Good Morning', checking that they're OK and taking a little time with them. Challenge themPeople need stimulation... Read More

My Companys Leadership Sucks!

Maybe it's the season or just a more buoyant job market; but lately I'm sure involved in a lot more discussions about leadership.I'm receiving more requests for help defining the key characteristics which make a great leader; and I'm hearing a lot of negative stuff from clients about their bosses.Most... Read More

Preparing a Budget

Ok, you say, I know I need a budget, but how do I prepare one? The most common budget period is one year, but this can vary depending on whether or not your business has seasonal or cyclical fluctuations. For example if you run a Christmas decorations shop, or a... Read More

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Rapid Culture Change is Possible

Purpose: Show how immersion leadership training makes strategic initiative success... Read More

Bolster Credibility with Investors--Avoid These Phrases in Your Business Plan

Remember Papa John's commercial on TV with the slogan "Better... Read More

How to Help Your Company Become a World Class Company

Most people think real change in an organization occurs as... Read More

Three Ways to Transmit Loud and Clear

The heart of a fool is in his mouth, but... Read More

Bar Charts Brought to Life: Index of Interactive Information for HTML and PDF

Bar Charts and the Information ChallengeWhether one is an unknown... Read More

Stopping The Brain Drain: How To Capture Key Business Knowledge Before It Walks Out The Door

The verdict is in: More and more baby boomers will... Read More

10 Fundamentals for Effective Meeting

Here are ten fundamental concepts that characterize an effective meeting.Definition:... Read More

Tales From the Corporate Frontlines: Team Dynamics and Communication

This article relates to the Team Dynamics competency, which evaluates... Read More

Succession Planning? ... Not on My Watch!

At first blush, it would appear there is no shortage... Read More

Setting a Pitiful Example: Twenty-six Warnings to Heed *

TO: All Parents [and Employers and Managers]From: Your Child and/or... Read More

Inspirational Power ( Part 1 )

The Fundamentals of Strategic Marketing, Some Key Traits for Greater... Read More

Turbo Charge Your Career With The Most Powerful Leadership Tool Of All: The Leadership Talk: Part 2

In Part One, I described the Leadership Talk and how... Read More

Goodwill is an Intangible Asset

'Goodwill' is regarded as an intangible asset in a business.... Read More

The Compliance Officers Killer Application

It used to be that only the largest multi-nationals needed... Read More

Business Innovation ? Organizational Culture

Creativity can be defined as problem identification and idea generation... Read More

Focus On the Prize

People talk to me about making personal and professional changes... Read More

Efficiency Around The Office

Nearly every office, be it commercial or home-based, may have... Read More

What Makes a Crisis a Crisis?

If you're old enough and were living in America about... Read More

The Business Shaman: Exploring the Mystery of Success!

Note: This article was written for a internet business site.... Read More

The Art of Motivation and Need Fulfillment

Industrial/clinical psychology and applied psychiatry have made tremendous strides in... Read More

How to Manage Your People Well: Tips for Managers of Training

As a training manager, there are two important aspects to... Read More

Turbo-Charge Your Rollout with ERM

Employees are the often-neglected stakeholders in the success or failure... Read More

People Literacy

Every Manager has experienced the frustration of not understanding why... Read More

Tales from the Corporate Frontlines: The Organizational Structure of Our Growing Business

This article relates to the organizational structure competency, commonly evaluated... Read More

Assertiveness Helps Accomplish Everything

When trying to get something accomplished, assertive behavior is the... Read More

Why Soft Skills?

The industrial age is over. Organizations still stuck in the... Read More

Effective Meetings - Quick Survey

Here's an easy quiz to check the health of your... Read More

Using Employee Opinions Effectively When Designing HR Programs

Using Employee Opinions Effectively When Designing HR ProgramsEmployee opinion is... Read More

ISO 9001 the Process Approach to Quality Assurance

What is the Process Approach to Quality?The ISO 9001 2000... Read More

Creativity Management and Behaviour

What behaviour maximises the chances of thinking of great ideas?... Read More

How to Use an HR Consultant

Bringing an HR consultant into your organisation can often be... Read More

Building the Trust in Your Employees - 12 Easy Tips

In Stephen Covey's great book, "The Seven Habits of Highly... Read More

Argue Your Way To Business Success

"Jack" (not his real name) is a vice president of... Read More