Turnaround or Terminate? How to Deal with Problem Employees

Do you struggle with a "problem" employee? If so, join the crowd! Many of my coaching clients - businesses owners or managers - tear their hair out over one or more toxic employees. In our business environment, we tend to recreate the dynamics of the family we grew up, so... Read More

Real Costs in Distribution and What it Means To Your Company

Ever feel that all the lawyers in thh Country need to give their lives up for our freedom, by exiting the planet forthwith? Yes, me too. In an article in CCJ-Commercial Carrier Journal entitled "Ticking Away" The Insurance Time Bomb. It discussed how the trucking industry is limiting their insurance... Read More

The Professor Makes A Minus Power Move

If you think the power move has costs, consider the alternative. We are talking -- four friends -- bringing one another up to date on our personal and professional lives.David is department chair at the university; he is depressed. "Bummed out," he says. "I find myself withdrawing, caring less and... Read More

Forget The Sandwich Technique

Do you remember being told to use the "sandwich" technique when you needed to reprimand someone? Let me give you an example:"Fred, I'm really pleased with how you've been progressing since you joined us and you're doing a great job. However you're not getting your reports in on time and... Read More

Smart Staffing: Replacing a Key Manager

Have you been in this situation? One of your top managers left suddenly and you're under the gun to replace her quickly. So you promoted her assistant. That was a disaster. You now need to replace him but want to do it right this time and avoid another costly mistake.This... Read More

3 Reasons Why CRM Strategies Fail

Customer relationship management (CRM) is one of the most effective tools for improving customer relationships and therefore increasing revenue, customer satisfaction, and customer retention. Unfortunately, some CRM strategies fail. This leaves CRM vendors and their customers baffled, but there a few common reasons why a CRM strategy will fail.1. Too... Read More

Business Fit

I have been an entrepreneur for over twenty years and have absolutely embraced information that would help maintain a well managed and profitable business. We have been a part of the information era for sometime now. As business owners, we have access to more information than ever in this generation... Read More

Sexual Harassment Policy Guidelines Part II

SEXUAL HARASSMENT COMPLAINT INVESTIGATION PROCEDUREEvery complaint will be thoroughly investigated. When a complaint of sexual harassment is received we will take the following actions:1. Question both parties in detail.2. Probe deeply for corroborative evidence.Here is what we are trying to determine with our investigation: Is the testimony of the victim... Read More

Understanding How Change Has Changed

There seems to be an assumption that change is a single traumatic event that is thrust upon us and over which we have no control.In the recent past this was definitely true, in industry there would come a sudden realisation at the end of the financial year that unless we... Read More

Warning! Meeting In Progress; May Be Hazardous To Your Career

There ought to be a sign posted on every closed office and conference room door that reads: Warning! Meeting In Progress! May Be Hazardous To Your Career.Because most meetings burn up a lot of resources that could be spent on useful purposes. These sessions are either not necessary, or they... Read More

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Smart Staffing: Replacing a Key Manager

Have you been in this situation? One of your top... Read More

Future Business Success - What Does Good Look Like?

When you know you need to shift up a gear,... Read More

Better Management Performance - The Easy 3-Step Way

Managers make three mistakes when they try to run businesses.... Read More

Employees Commit Corporate Fraud

Imagine the following scenario; Ten years ago you decided to... Read More

People Are Our Most Important Asset!

How many times have you heard or uttered this phrase... Read More

Mantra for Managers

What do organizations look for in a prospective employee with... Read More

Delegation for Business Leaders - How Letting Go Works

A leader's role is to focus on those areas of... Read More

Bolster Credibility with Investors--Avoid These Phrases in Your Business Plan

Remember Papa John's commercial on TV with the slogan "Better... Read More

Why and How to Work with a Consultant

A good consultant provides specialist abilities and experience, innovative ideas,... Read More

Its Not Always What You Say

A major source of communication breakdowns is incongruence between the... Read More

Sarbanes-Oxley and Section 404: Old Dog, New Teeth

The failures we have seen in the quality and integrity... Read More

Creativity and Innovation Management - Core Competencies and Competitive Advantage

Following is a brief definition of core competencies and competitive... Read More

Challenge of ERP Implementation: Q and A with Rick Maurer

Question: ERPs seem like a good idea, so why is... Read More

Toxic Bosses

What's everyone's favorite topic around the water cooler? Bad bosses!... Read More

Giving a Good Appraisal Interview

Although this performance discussion is an opportunity for you to... Read More

How To Learn Great Management from Our Kids

Learning comes from many places. And one of the most... Read More

Do You Really Care What People Think?

You had better care! Because what people think usually leads... Read More

Overcoming Perfectionism

Perfectionism can get in the way of building or marketing... Read More

6 Ways to Keep Things Simple

Six Ways to Keep Things Simple We can have greater... Read More

Business Intelligence & Data Warehousing in a Business Perspective

Business IntelligenceBusiness Intelligence has become a very important activity in... Read More

Million Dollar Support System For You and For Your Business

Whether you are a consultant, coach, business owner, doctor, professional,... Read More

Are You Managing to Lead?

For many people, the terms "manager" and "leader" are synonymous.... Read More

Keys to Feeling Powerfull In An Uncertain World

Life has always been full of uncertainties. Over the last... Read More

Interviewing Applicants Can Be Hazardous to Your Wealth

1st Fact: Interviewing applicants is the most common way companies... Read More

Management Procedures Usability ? How to Improve

Are your people consistently following your procedures? Each year, organizations... Read More

The Power of ?Ask?

For Call Center managers, it is not a pipe dream... Read More

Change Behaviors, Change Performance

Every organization is looking for the holy grail of performance... Read More

Power of Pinpointing Accountability

I have always said that if I were to write... Read More

If You Build It, Investors Will Come

When you begin to write your business plan or a... Read More

Getting the Most from Appraisals

Does your organisation have one of those annual 'occasions' that... Read More

Business Relationship Germs

In management seminars I often compare debt to an infection.... Read More

Building Bridges of Communication

Building a 'bridge of understanding' between parties is... Read More

Supervisor-Employee Relations: Tips For Managers

Supervisor-employee relations are a critical part of a work place... Read More