Tales from the Corporate Frontlines: The Organizational Structure of Our Growing Business

This article relates to the organizational structure competency, commonly evaluated in employee satisfaction surveys. It shows how structural concerns can affect the typical employee workday, as well as feelings towards your organization's management hierarchy and reporting structure. A healthy organizational structure is one that arranges the activities of the enterprise in such a way that they contribute to the goals of the organization. Specifically, this competency looks to see if your employees clearly understand who they report to, as well as measure their sense of accountability to the organization. Evaluating this competency can be especially useful if your organization has recently experienced an organizational restructuring or might be considering one in the future.

This short story, The Organizational Structure of our Growing Business, was part of EngagedMetrics' compilation, Tales From the Corporate Frontlines. It illustrates how business growth affects every employee in the organization and lists some signals that a review and revision of organizational structure is necessary.

Anonymous Submission

My brother and I own and operate a mid sized manufacturing business that was passed down to us by our elderly uncles. Over the years, the business has experienced significant growth. The workforce alone has doubled since we added four new production lines just a few years ago.

At that time, we hired a group of consultants to help us analyze and optimize the flow of work through the facility. The new processes and employees were integrated quite easily, and the production areas of the plant ran smoothly.

Looking back, we see now that more attention should have been focused on the fulfillment and shipping areas of the business, as well as the HR and office functions. Several signs have appeared over the past year or so to tell us that we need to seriously consider rearranging our organizational structure:

* Morale in the above areas has deteriorated measurably.
* Paperwork, reporting, forms and correspondence are often late and incomplete.
* Turnover rates in the affected departments are rising.
* Certain areas are often severely understaffed, especially during popular vacation and holiday periods.
* The reporting structures in these areas have become confusing, some employees express concern about vague accountability.

Although productivity in our shop area remains high, it does appear to be limited by the dysfunctions occurring in other integral areas of the business. We decided that now is the time to conduct a thorough evaluation of our organizational structure and develop a plan to adapt and change it to more closely fit the needs of our growing business.

If we need outside help, we'll engage it. But the time has definitely come to address the effects of expansion on our entire organization and act accordingly to preserve and grow the business we've inherited. It's more than just a business to us---it's a family tradition.

2005 EngagedMetrics, Inc. - All Rights Reserved

This article may be reprinted, provided it is published in its entirety, includes the author bio information, and all links remain active.

Measure. Report. Improve your organization with EngagedMetrics Employee Survey System.

Josh Greenberg is President of EngagedMetrics, Inc.

EngagedMetrics provides organizations of all sizes a powerful web based method for measuring employee satisfaction, determining employee engagement, and increasing employee retention.

Launch your EngagedMetrics Employee Survey System with EngagedMetrics.

In The News:


pen paper and inkwell


cat break through


Data Delivers Credibility

Over the past couple of days I've been setting up... Read More

Sexual Harassment Policy Guidelines Part II

SEXUAL HARASSMENT COMPLAINT INVESTIGATION PROCEDUREEvery complaint will be thoroughly investigated.... Read More

Does Your Management Style Remind People Of Something They Read In Dilbert?

With thanks to Jeff Foxworthy, the comedian who does the... Read More

Why Training Fails

Sometimes when I conduct my workshop on Effective Meetings, one... Read More

Know the Source of Business

One of the first questions we ask a prospect or... Read More

Bosses Are Out ? Managers As Coaches Are In

There is a new trend taking hold in business today... Read More

10 Ways New Managers Become Great Leaders

"It is a terrible thing to look over your shoulder... Read More

4 Steps to Success In Life, Business, The Universe And Everything

Everyone wants to succeed in life. And no one starts... Read More

Taking Care of Middle Manager Bounce Off

How many times have the management consultants been 'in' and... Read More

Ten Business Reasons Why Asking for Help Works

In fact, bringing your people - any of them -... Read More

6 Simple Steps to Dealing with Difficult Managers

The challenge of managing difficult managers can be rather daunting,... Read More

He Hate Me: Turning Their Bad Attitude Into Your Great Results

"He Hate Me" was the nickname of Rod Smart, a... Read More

6 Steps To Effective Management During Change

Take the pain out of gain and decrease the upheaval... Read More

Appraisal Systems - Not Living Up to Their Objectives

Almost, if not all organisations have them, they've been around... Read More

Leadership in Troubled Times

Leadership in Troubled Times The... Read More

Enable Continuous Improvement of IT Services through ITIL

One of the major benefits, if not THE benefit of... Read More

Examining the Relationship Between Employee Satisfaction and Customer Satisfaction

Researchers have undertaken numerous studies to look at the connection... Read More

Employee Surveys: a Strategic Tool for Positive Change

Do you want to measure your workers' level of satisfaction?... Read More

Dealing with Difficult People

You know, this would be a great business if it... Read More

3 Ingredients of Highly Profitable Organizational Change

As waves of organizational change sweep across the business landscape,... Read More

Problem-Solving Success Tip: Dont Leave Your Key Stakeholders Guessing

Communicate! Don't leave you key stakeholders guessing.We are generally not... Read More

Communication in Business

Effective communication in business is not about creating the perfect... Read More

How To Learn Great Management from Our Kids

Learning comes from many places. And one of the most... Read More

Controlling Your Cash Flow

IntroductionAre you looking for a way to gain control of... Read More

Project Management - Its Just A Button

I once worked with a developer who showed up at... Read More

Challenge of ERP Implementation: Q and A with Rick Maurer

Question: ERPs seem like a good idea, so why is... Read More

Disaster Prevention Tips For Hiring A New Manager

It happens over and over in businesses every day.Within large... Read More

Project Management - Are You Done Yet

What happens when a Project Manager asks one of his... Read More

Punctuality in Business: What it Says About You

"Nothing inspires confidence in a business man sooner than punctuality,... Read More

Top 7 Methods to Empower Employees

How many times have you asked someone to do something... Read More

Making Change Work

Shaky FoundationsWhilst over 60% of businesses will be looking to... Read More

Protect Your Computer System with a Comprehensive Security Policy

The most difficult part of creating a Security Policy for... Read More

Focus and Shoot

One of my earliest childhood memories is watching Lew Alcindor... Read More