How to Create Trust

People buy from you, offer help, and grant rewards based on trust. Here are ways to increase your success by creating trust. While we do most of these things, missing even one of them can ruin it all.

Be Dependable

* Deliver what you promise and promise only what you can deliver. Report delays immediately.

* Be on time. Leave early for appointments. Set realistic deadlines allowing for the unexpected.

* Show courtesy by returning phone calls.

* Be predictable. Use self control: anger repels and scares others.

Listen

* Show interest and respect by paying attention to what the other person is saying.

* Ask questions. Then make it easy to answer them.

* Accept the other person's ideas as valid, even if you disagree. Avoid listening through filters of what you want to hear.

* Be open to new ideas. Realize that you could always know more.

Be Honest

* Tell the truth. Lies demean the teller more than they fool the listener.

* Act with integrity. Make decisions as if you had to deal with all of the consequences, treat others with respect, and choose actions that add value for everyone.

Provide Data

* Tell stories that show past achievements. Quote compliments.

* Collect data. Keep a victory file of successes, testimonial letters, and other good news. If necessary, ask for testimonials, references, and compliments.

* Create data. Plan good deeds that lead to complimentary stories.

Take the High Road

* Help others perform at their best. Give without expecting a return favor.

* Do good things because that makes the world a better place.

* Show courage during uncertainty.

* Seek the good in others.

* Trust others, because this shows that you expect to be trusted.

IAF Certified Professional Facilitator and author Steve Kaye works with leaders who want to hold effective meeting. His innovative workshops have informed and inspired people nationwide. His facilitation produces results that people will support. Call 714-528-1300 or visit his web site for over 100 pages of valuable ideas. Sign up for his free newsletter at http://www.stevekaye.com

---

Looking through the Glass Ceiling - Women in Management

Women have made tremendous contributions to society at every level;... Read More

Unveiling the Value of Your Expertise

All of us have knowledge, expertise, and experience that others... Read More

How to Create Trust

People buy from you, offer help, and grant rewards based... Read More

What Makes a Crisis a Crisis?

If you're old enough and were living in America about... Read More

Communicating with Offsite Workers

How do you, or would you, communicate with employees who... Read More

Don?t Get Down ? Manage Up!

"Experience is not what happens to a man; it is... Read More

Tales from the Corporate Frontlines: Ideas for Everyday Training

This article relates to the Training competency, commonly evaluated in... Read More

Why Training Fails

Sometimes when I conduct my workshop on Effective Meetings, one... Read More

Executives and Emotional Self Awareness

A major problem impairing an executive's performance is his Emotional... Read More

Bringing Ideas to Life: Seven Principles for Pulling Together

You're so excited you're practically bouncing off the walls. This... Read More

The Fairness of Office Politics... Integrity and Political Motivation!

I hear many complaints daily about the "unfairness" of politics... Read More

Six Reasons to K.I.S.S.

Six Reasons to K.I.S.S. "Very often, people confuse simple with... Read More

Problems with Group Decision Making

DECISION BY AUTHORITY RULE: Many groups start out with-or quickly... Read More

Innovation Management ? Selecting Good Ideas

Creativity can be defined as problem identification and idea generation... Read More

Give Yourself a Boss? Day Gift

Become a better boss and reap the benefitsAnother interesting study... Read More

Delegation: When to Delegate, Who to Delegate to

There are some very simple guides for delegation.Most people delegate... Read More

What to Ask When You?re Invited to a Meeting

1) Where is the agenda? A meeting without an agenda... Read More

5 Ideas To Leverage The 3 Stages Of Career Development In Your Organization

In most industrialized nations, the average age a student graduates... Read More

A Fast and Simple Way to Update Your Business

You open your computer, the flashing button says, "We have... Read More

Does My Bum Look Big in This?

If a good manager asks his workforce for their opinion... Read More

Creativity and Innovation Management: Goal Setting

Creativity can be defined as problem identification and idea generation... Read More

Does Your Management Style Remind People Of Something They Read In Dilbert?

With thanks to Jeff Foxworthy, the comedian who does the... Read More

CRM ...The Emperors New Clothes

The story of the emperor's new clothes is a fairy... Read More

Presenteeism: The Hidden Costs of Business

(prez.un.TEE.iz.um) nPresenteeism, a relatively unknown concept, is the complement of... Read More

Hire Winners: Avoid These 10 Interview No-No?s

Have you ever hired someone who did not live up... Read More

Strategic Outsourcing: Testing the Outsourcing Waters and Staying Afloat

Before Gertrude Ederle began her historic swim off of Cape... Read More

The 5 Things Great Managers Sense about their People, Every Day

Using all of your senses, to help you test how... Read More

Hiring a Book Keeping Service

Whether you choose to do your own books and accounting... Read More

Lean Principles in Action

AbstractThe electrical products industry is one characterized by fierce competition,... Read More

Teamwork Training: Learning to Build a Successful Team

Teamwork is a process that can be experienced outdoors and... Read More

Help Your Employees Prepare for a Performance Appraisal

PREPARING EMPLOYEES FOR THE PERFORMANCE APPRAISAL INTERVIEWS: Remind employees to... Read More

Lead to Succeed: The Seven Essential Steps to Work Leader Success

In my book "You're In Charge?What Now?" I use a... Read More

Create Your Dashboard for Success

Driving down the road our eyes frequently scan the vital... Read More