Growing companies must always be ready for the next challenge. If you fail in meeting critical business challenges you will not grow. Challenges often require some type of breakthrough. But do not be misled. A business breakthrough does not have to be something no one has thought of ? it just needs to be a solution to your problem that you can act on now. Breakthroughs may involve simply finding the solution to a common, nagging problem or it may be nurturing a more complex way of thinking. We all must be ready and observant of breakthrough opportunities. What keeps us from moving forward can easily be overcome by incorporating one or all of the following tips. There is nothing magical about growing a business ? it just takes the right effort.
Tip #1 Encourage sales training that is not selling
Insist on learning from all personnel beyond their functional area. Learning should not be limited to top managers. Yes, employees may receive a lot of training, but it is usually limited to how to do their job. The more they know and understand general business concepts and specific operational issues, the easier it is to provide input and answers to business challenges. This does not mean that everyone needs to become experts in strategy, leadership, finances, marketing, sales, operations, distribution ? but as they learn a little about each category and then more in the areas that interest them, the better able they will be to provide a valuable contribution. Do not encourage sales personnel to only learn about selling. Remember that learning comes in all forms and does not have to be provided by the organization ? reading publications, taking seminars, listening to subject matter authorities, observing the successful etc.
Tip #2 It is not about your weaknesses
We tend to concentrate on what is wrong and ignore what is right. It is surprising how many managers are unable to identify the top three strengths of their organization. If you have not uncovered the company's true strengths - what you do better than most - then how can you take these strengths and apply them to other aspects of the operation? Knowing your strengths is just the beginning. Understanding how you got there and why you are able to excel in a particular area is what will allow you to duplicate these assets. This should not be limited to the "top" strengths of the organization. Break down what you do well by division, function, even by individual. Share with others and teach where necessary. Be fruitful and multiply ? applying your strengths to all aspects of your business.
Tip #3 Mine your existing resources
This may be the most overlooked gem of business success. We are too quick to just purchase a new gadget or hire more staff or obtain outside counsel without fully utilizing the talent and resources at hand. It is essential to evaluate your existing resources. Where is there an opportunity to leverage what you have? Could your IT system be used to collect needed data? Is there a way to get existing data in a format that will assist decision-making? Does your IT system already contain the information? You get the idea. Untapped resources are not limited to IT systems. How you utilize manpower, square footage, product development, meetings, call centers? all are potential areas for performance improvement and growth. Tip #4 Automate
Do not jump to conclusions. This does not mean replacing people with machines. If a task can be automated, it should be. Do you know why? Automation replaces repetitive tasks. Repetitive tasks can then be replaced with higher cognitive activities. If an individual spends 30 minutes a day on, let's say, inputting data into a stand alone spreadsheet and this activity could be inputted directly into an existing integrated system, then that individual would have 2.5 more hours a week to spend meeting critical objectives or creating solutions. Multiply this by many individuals and you can see the impact.
Tip #5 Schedule time to think
This does not imply that thinking is not going on; it's just that we get too caught up in action and seldom take the necessary time to stop. Stop to think through a challenge, stop to evaluate strategy, and stop to contemplate about anything. Since inaction is perceived as not progressing, we discourage "thinking time". This is why outsiders are often able to see what we cannot. It isn't that we cannot see it; it is just that we have not taken the time to slow down, observe, think, and contemplate. When planning your week, schedule time to think.
Tip #6 Beyond the customer experience
We all know that servicing the customer is paramount. We know it, but many fail to meet the minimum expectations. And sometimes we do not realize we are not meeting expectations. Customers are more demanding than they used to be. Develop a profile of the most discriminating customer for your product or service. Describe them as best you can.
· What do they want in the product or service
· How quickly do they want it
· What are there expectations regarding phone inquiries (When they have a question, how do they most prefer to access the information)
· What is the optimum sales experience from first contact to order taking to actual purchase
· What is their packaging preference
· How do they define the perfect transaction
· Etc.
Once you have developed this profile, start by taking action to provide the level of service expected by the most demanding customer outlined above, to all customers. Once you have achieved this, then take just one profile element point and determine how you can expand on the experience, giving even more. Then take the next and the next.
Tip #7 Go out on a limb
Remember the old saying, nothing ventured, nothing gained? Well, it is true. Do not limit yourself by being afraid to take chances. Of course, you will not always succeed, but not only will you learn great lessons, but you will also create breakthroughs. Each failure should be viewed as a step closer to success. The odds are on your side. This does not mean that you should take action without proper preparation. Take the necessary precautions, evaluate the alternatives and try it.
Do you see how these tips can improve your performance? Improving performance will allow you to grow in a number of ways. Grow by being more responsive, understanding the customer better, increasing your flexibility, utilizing employees better, encouraging creativity, reducing bad decisions, and multiplying your strengths.
Providing knowledge, not just information is our quest. Kay Graham-Gilbert, author and executive of Interactive Consulting has an extensive background in creating effective operations. She invites you to learn more about practical business strategies to put into action now by going to http://www.interactiveconsultingusa.com/re sults1.b
|
|
|
|
|
|
|
|
|
|
|


There is an inherent conflict between owners and managers of... Read More
Firing, sacking, letting go or terminating people is unpleasant. There... Read More
While there exist several useful definitions of motivation, for our... Read More
As an entrepreneur, hiring an expert can be one of... Read More
Your use of voice mail tells others a lot about... Read More
There is no substitute for soliciting the opinions of the... Read More
When the typical new business operator starts a business, they... Read More
The retention of highly skilled knowledge workers is one of... Read More
1. Let people know what you expect. If people know... Read More
Researchers have undertaken numerous studies to look at the connection... Read More
As the business world enters a period of hyper-competitiveness, every... Read More
The economy may finally be turning around and showing signs... Read More
Maybe it's the season or just a more buoyant job... Read More
Consultant's Perspective...The threat of violence whether it emanates from a... Read More
Six Sigma is a highly disciplined process focused on satisfying... Read More
How Companies Are Like FamiliesLike a family, a company is... Read More
One of the biggest challenges any business owner or manager... Read More
I saw Brian Kerr (the Irish national football coach) on... Read More
In today's era of Professional and IT Services competition and... Read More
We all are on a quest for knowledge. Whether its... Read More
A trainer dryly discussing how to motivate people in an... Read More
Have you been in this situation? One of your top... Read More
Test your assumptions about everything.Assumptions have a way of creeping... Read More
Successful enterprise building requires seven elements. These are:1. People, who... Read More
People sometimes interchange the terms "know-how" and "knowledge", but there's... Read More
Since the beginning of the industrial era our world has... Read More
What's everyone's favorite topic around the water cooler? Bad bosses!... Read More
In our current world of rapid and amazing technological advances,... Read More
I heard this back a few years ago. The boss... Read More
1) Create A Powerful "Mission Statement"-When your business mission is... Read More
Picture the scene. Anthony pops down to the guardhouse, partly... Read More
Can you imagine playing hockey without a goal? Basketball without... Read More
A recent report from the American Hospital Association's Commission on... Read More


You open your computer, the flashing button says, "We have... Read More
Every business must strive to provide quality products and services... Read More
Merely assigning a task with detailed instructions is not effective... Read More
Jack Welch joined a conference that was held in Duke... Read More
This article relates to the Career Opportunity competency, commonly evaluated... Read More
The current economy is causing most companies to tighten their... Read More
Do you announce a meeting and find either no one... Read More
A curious thing happens to entrepreneurs in the spring of... Read More
Have you noticed that some sound ideas get bad publicity?... Read More
Some managers think of performance appraisal meetings and recollections of... Read More
This is a bottom-line environment.Decreasing the downtime of revenue producing... Read More
What is factoring?Accounts receivable financing, also known as factoring, is... Read More
Creativity can be defined as problem identification and idea generation... Read More
One of the biggest problems we encounter in our consulting... Read More
When we want to hire people for a corporation or... Read More
People want to understand their role - they want to... Read More
Budgets! There I've said it. For some the most hated... Read More
In today's competitive environment, companies realize that a good boss... Read More
Did you know that an airplane in flight is off... Read More
Are you the position or the person?Bosses can lose their... Read More
Ah, the wretched pain of delegation. It comes easy to... Read More
Hiring the first personal business assistant is an exciting time... Read More
Employers have rapidly begun to understand the importance of stress... Read More
Do you ever meet with resistance from other people -... Read More
A series of articles exploring the seven critical areas that... Read More
Many HR managers believe that by sending their workers to... Read More
I once worked with a developer who showed up at... Read More
Any IT manager who wants to pursue the IT Service... Read More
So you did such a good job in 2003 at... Read More
Performance appraisals aren't fun. But a lot of the time... Read More
Creativity can be defined as problem identification and idea generation... Read More
Do you find yourself easily becoming bored or tired at... Read More
Becoming a manager for the first time can be an... Read More
Business Management |