What We Have Here Is A Failure To Communicate
Today's successful organizations are the ones which carry on open and honest communications with their employees. If employees know and understand the mission, they will help communicate it to customers.
Here are some employee communication methods and the pros and cons of each. As in marketing communications, a multi-media approach will be most effective when delivering honest and open communication.
Meetings and Discussion Groups
Pros ? Effective. Allow immediate response and feedback. Allow Q&A. Delivers message that management cares and wants open communication. Also, one of employees' top preferred methods.
Cons ? Consistency at risk with many different group leaders involved. Hard to evaluate. Can get out-of-hand and become counter-productive. Management time required.
Newsletters
Pros ? Consistent, controlled message. Big picture message can be combined with local messages, allowing you to tailor to location, audience. Relatively inexpensive. Timely.
Cons ? Not a society of readers. Impersonal.
Television
Pros ? Consistency, control, timeliness. Chosen spokesperson speaks directly to audience. We are a TV society, so people relate well to this method. Live interaction through teleconferencing provides some of the benefits of face-to-face meetings.
Cons ? Distribution. Cost. Time required on the part of the spokesperson.
Audio Tapes/CDs
Pros ? Consistency, control, timeliness. Chosen spokesperson speaks directly to audience. Relatively low cost. Ease of use (most people have access to cassette/CD players at home, work or in the car.)
Cons ? Distribution. Time required on the part of the spokesperson.
Harry Hoover is managing principal of Hoover ink PR. He has 26 years of experience in crafting and delivering bottom line messages that ensure success for serious businesses like Brent Dees Financial Planning, Focus Four, Levolor, New World Mortgage, North Carolina Tourism, TeamHeidi, Ty Boyd Executive Learning Systems, VELUX, Verbatim and Youth Link USA.
|
|
|
|
|
|
|
Business Innovation ? Status Games
Creativity can be defined as problem identification and idea generation... Read More
Management to the Vision-Contribution and the Role of Compliance
As a manager our role is to:1. Establish the vision,... Read More
Creativity and Innovation Management ? Psychological Reward
Creativity can be defined as problem identification and idea generation... Read More
What We Have Here Is A Failure To Communicate
Today's successful organizations are the ones which carry on open... Read More
Employees Commit Corporate Fraud
Imagine the following scenario; Ten years ago you decided to... Read More
Tales from the Corporate Frontlines: Workplace Ethics: Reaching the Highest Standard
This article relates to the Ethics in the Workplace competency,... Read More
Rethinking the CEO-Chairman Split
Traditionally, in American businesses, the same person occupies the role... Read More
3 Tests To Hire The Best
Question: What's the easiest, cheapest and quickest way to have... Read More
Performance Evaluation: How To Create Change
STEPS TOWARDS GIVING A GOOD APPRAISAL INTERVIEW: Give specific feedback.... Read More
Innovation Management ? Eliciting Dominant Ideas
Creativity can be defined as problem identification and idea generation... Read More
Innovation Management ? how does the user benefit?
Creativity can be defined as problem identification and idea generation... Read More
Turn Your Speech Into A Leadership Talk
My experience working with thousands of leaders world wide for... Read More
Problem-Solving Success Tip: Whatever You Do, Do It on Purpose
Decision-making shows up throughout the problem-solving process. The decisions may... Read More
Does Your Management Style Remind People Of Something They Read In Dilbert?
With thanks to Jeff Foxworthy, the comedian who does the... Read More
Regaining Control - Nine Steps for New Managers
My client had faced the same challenge, which was frustrating... Read More
Policy & Procedure Manuals - Tools For Greater Productivity and Efficiency
In today's tough retail environment the retailer needs all the... Read More
Quality Hiring: Are You Doing It Right?
Quality hiring is more than running ads, screening, interviewing and... Read More
Try It Out On Your Team First
Wow! You're brilliant! You have a great idea. You've looked... Read More
How to do SWOT Analysis for your Business
SWOT analysis is needed for all business to understand how... Read More
Organizing The Information
Putting a piece of paper in a file folder is... Read More
Integrity... Should It Matter?
In our fast paced work culture, manned by technology savvy... Read More
Five Essential Hiring Practices
Recruiting and hiring are often done in haste, leaving the... Read More
Be a Change Agent ( Part 1)
Aligning business organizations to be successful in the present and... Read More
How to Make the Best of it - Take Your Weather with You
I once worked in a place where there were three... Read More
Great Groups! - Getting a Group to Think Like a Genius
Great Groups! - Getting a Group to Think Like a... Read More
Project Managment: Land the Plane Stop Doing and Start Succeeding
We all spend time on planning vacations. If it's not... Read More
The High Cost of Employee Turnover Among Project Managers
Imagine for a moment this scenario from a frustrated Senior... Read More
Organizational Capital in Politics, War, Sports and Business
Intangible Corporate Assets such as Organizational Capital, Blue Sky and... Read More
Ringing Doorbells Without Howitzers
Many operations leaders have been there, done that with re-engineering.... Read More
Employee Motivation: It?s More Than A Paycheck
Managers often ask, usually with exasperation, "How can I keep... Read More
Why Businesses Fail - And What You Can Do About It!
Have you unintentionally set your business up for failure?No one... Read More
Guidelines For Conducting A Good Meeting
Okay, so you've figured out what kind of meeting is... Read More
Align The Enterprise & Make Beautiful Music Together
Q: Why is a great business like a great marching... Read More
Better Management Performance - The Easy 3-Step Way
Managers make three mistakes when they try to run businesses.... Read More
Why Good Enough... Isnt
About a year ago, I had an opportunity to have... Read More
Eight Key Steps to Building B2B Major Account Client Alliances
Audiences who saw the fabled Broadway musical, Chorus Line, marveled... Read More
Multiple Channels, Multiple Times
I've just been reading about the frustrations of a Human... Read More
Employee Retention: Its a Changing Game
As a management consultant, I have seen some poorly conceived... Read More
Behavioral Interview Questions You Can Use Monday Morning
If past behavior is the best way to determine future... Read More
Towards Intercultural Understanding
An individual's ability to forge effective relationships across cultures is... Read More
Cross Cultural Solutions for International Business
Globalisation, the expansion of intercontinental trade, technological advances and the... Read More
Why You Should Hold One More Meeting
If you are completely happy with where you and your... Read More
You Didnt Use Brainstorming to Select Your Measures, Did You?
IntroductionWhen Alex Osborn invented the creativity technique called brainstorming, I... Read More
Time Management - How to Have Productive Meetings
One of the greatest time wasters of all are unnecessary... Read More
Setting a Pitiful Example: Twenty-six Warnings to Heed *
TO: All Parents [and Employers and Managers]From: Your Child and/or... Read More
Attract and Retain Positively Great Employees - An Action Plan for Employee Training
Everyday a business owner, CEO, or manager somewhere is complaining... Read More
How to Build Your Business and Still Take Time Off
We all know people who are like human dynamos. They... Read More
Credibility - A Golden Key to Becoming More Influential
You have been named a new leader in your organization,... Read More
Five Strategies for Profitable Services Growth
In today's era of Professional and IT Services competition and... Read More
Better Manager Skills - How to Learn
When you first take over a department, expectations are usually... Read More
What Every Manager Should Know About How to Become An Effective Executive
In his book, The Effective Executive, Peter Drucker pointed out... Read More
Argue Your Way To Business Success
"Jack" (not his real name) is a vice president of... Read More
Motivating Employees - Ten Ways to Start You Off
Yet there is a place for those external 'raft-build's', 'away... Read More
Its a Training Issue!
There's a common phrase used by Organizational Development and Human... Read More
Six Reasons to K.I.S.S.
Six Reasons to K.I.S.S. "Very often, people confuse simple with... Read More
Delegation: When to Delegate, Who to Delegate to
There are some very simple guides for delegation.Most people delegate... Read More
Employee Turnover: Is It Eating Up Your Profits?
Keeping the cost of doing business down, yet providing a... Read More
Power of Pinpointing Accountability
I have always said that if I were to write... Read More
The 10 Realities of Change
I've seen several articles that begin with lines like "the... Read More
Top 10 Things Every Business Should Provide for Every Worker - Including the Boss!
Doing business and meeting the needs of workers is increasingly... Read More
Employee Orientation: Get New Hires Off To a Great Start
The good news is that a new hire orientation program... Read More
Procrastination and JDI!
In a management role procrastination can seriously hold back progress... Read More
The Top Six Reasons to Buy Rather Than Build an Inventory Management Solution
Is building your own inventory management solution really your best... Read More
Oasis in a Cash Flow Desert - Four Resources That Increase Small Business Capital Streams
For small business owners, an enthusiastic vision for smooth, steady... Read More
Keeping Meetings On Track
We all have been in meetings with certain people who... Read More
Coaching Employees in the Workplace
After a full week of training, you are still a... Read More
Business Management |