What We Have Here Is A Failure To Communicate

Today's successful organizations are the ones which carry on open and honest communications with their employees. If employees know and understand the mission, they will help communicate it to customers.

Here are some employee communication methods and the pros and cons of each. As in marketing communications, a multi-media approach will be most effective when delivering honest and open communication.

Meetings and Discussion Groups

Pros ? Effective. Allow immediate response and feedback. Allow Q&A. Delivers message that management cares and wants open communication. Also, one of employees' top preferred methods.

Cons ? Consistency at risk with many different group leaders involved. Hard to evaluate. Can get out-of-hand and become counter-productive. Management time required.

Newsletters

Pros ? Consistent, controlled message. Big picture message can be combined with local messages, allowing you to tailor to location, audience. Relatively inexpensive. Timely.

Cons ? Not a society of readers. Impersonal.

Television

Pros ? Consistency, control, timeliness. Chosen spokesperson speaks directly to audience. We are a TV society, so people relate well to this method. Live interaction through teleconferencing provides some of the benefits of face-to-face meetings.

Cons ? Distribution. Cost. Time required on the part of the spokesperson.

Audio Tapes/CDs

Pros ? Consistency, control, timeliness. Chosen spokesperson speaks directly to audience. Relatively low cost. Ease of use (most people have access to cassette/CD players at home, work or in the car.)

Cons ? Distribution. Time required on the part of the spokesperson.

Harry Hoover is managing principal of Hoover ink PR. He has 26 years of experience in crafting and delivering bottom line messages that ensure success for serious businesses like Brent Dees Financial Planning, Focus Four, Levolor, New World Mortgage, North Carolina Tourism, TeamHeidi, Ty Boyd Executive Learning Systems, VELUX, Verbatim and Youth Link USA.

In The News:


pen paper and inkwell


cat break through


You Cant Afford the Luxury of Disengaged Employees

In today's business environment with increases in staff reductions and... Read More

The Fairness of Office Politics... Integrity and Political Motivation!

I hear many complaints daily about the "unfairness" of politics... Read More

Communicating with Offsite Workers

How do you, or would you, communicate with employees who... Read More

Quick Tip - Effective Meetings Begin With Goals

Goals are critically important for the success of a meeting.... Read More

10 Fundamentals for Effective Meeting

Here are ten fundamental concepts that characterize an effective meeting.Definition:... Read More

Allan Kempert Discovers That Truly All You Gotta Do Is Ask

A year or so ago, I met Allan Kempert. Allan... Read More

The 20/60/20 Rule Of Leadership. Dont Go Solving The Wrong Problems

Several decades ago, a passenger jet approached a Florida airport... Read More

Workplace Security Plan: Does Your Company Have One?

Consultant's Perspective...The threat of violence whether it emanates from a... Read More

Business Innovation ? Core Competency and Competitive Advantage

Creativity can be defined as problem identification and idea generation... Read More

Can What Someone Does Off-hours Affect Your Business?

Q: How much do I have to worry about what... Read More

What Every Manager Should Know About How to Enhance the Motivational Climate of the Workplace

It has been well documented that employees' productivity and job... Read More

Questions To Ask Employees You Want To Retain

Times of cost cutting and downsizing has dramatically impacted the... Read More

Increasing the Return on Your Training Investment

Insightful leaders and organizations recognize that training is a valuable... Read More

Will a Workplace Bully Bankrupt Your Company?

Safeguard Your Company Against Harrassment ClaimsTwenty-five percent of employees suffer... Read More

Keep The Faith - Transform The Fear

FEAR! To what extent does fear rule your life? How... Read More

How Your Business Can Pick A Software Developer

Eventually, your business is going to need to have some... Read More

Rules for Running a Meeting

As an experienced manager, I can announce without a doubt... Read More

Lets Make Training More Interesting!

Many HR managers believe that by sending their workers to... Read More

How To Conduct Effective Meetings

Before you call your next meeting, the FIRST step is... Read More

Bolster Credibility with Investors--Avoid These Phrases in Your Business Plan

Remember Papa John's commercial on TV with the slogan "Better... Read More

The Significance of the Mundane

This article begins with a tip of the hat to... Read More

From Boring to Interesting - Making Training Effective

Being a good trainer requires experience and skill. Experience comes... Read More

Contract Management Software: the Solution to the Problem of Coordination

Charles Petrie, from Stanford, released a short article entitled "The... Read More

Using the Six-Sigma Methodology to Improve Wafer Fab Productivity

As a result of consolidation of operations and significantly increased... Read More

Training Managers and New Trainers

Training managers use many of the same interpersonal and analytical... Read More

Ten Top Ways for Managers to Motivate Their People

So to help start the ball rolling, here are ten... Read More

1000 Managers Turned Their Plans Into Energy!

I bet you can't tell me how leadership training and... Read More

Five Key Strategies for Making Your Nonprofit Business More Effective

I love tennis both as a spectator and... Read More

Preparation: Your Companys Best Defense in Case of Catastrophe

You've hung out your shingle and are ready for business.... Read More

Management to the Vision-Contribution and the Role of Compliance

As a manager our role is to:1. Establish the vision,... Read More

Employee Turnover: Seven Reasons Why People Quit Their Jobs

There are many reasons why good employees quit and go... Read More

How To Write Commercial Collections Letters

It is sometimes valuable to bring the sales manager into... Read More

Don?t Forget Where You Came from - Why the Past is Important in Implementing Business Change

Much of the literature and advice on implementing business change... Read More