US Work Ethic Issues
and Lack of service
Well many of us are getting upset with the lack of service these days and no one cares and somehow we have all lowered our standards to the fact that getting good service is not to be expected, but rather a nice surprise if it ever does occur. Many great companies have derelicts, under achievers, cry babies, and people which could really careless and this is causing a rift between the best customers and businesses. Mediocrity is common place and to be expected and if you complain you probably will not get anyone who cares anyway or at least this is how many consumers feel.
We are led to believe this is appropriate and expected behavior and this is all we are entitled even though we are the buyers, the customers and we use to always be right. I for one am quite appalled by this and cannot believe we as Americans are accepting this level of lousy service from our own people? Having discussed this issue with many Americans at coffee shops across the Nation, I find it most fascinating that everyone has several horror stories to tell about bad service in all types of businesses. We all have experiences, which are not very complimentary to the American Workforce, yet we are the ones who make it up. After all we draw our population for all jobs in all categories.
Kind of scary to see how far down we have gone so quickly and 9-11 did not even fix the problem. What do we need? Well here is a thought. Hold Labor accountable too? Yes good idea;
http://eastbay.bizjournals.com/eastbay/sto...editorial2.html
After giving much thought to this it appears that the real issue gets back to the problems in the society at large, where we have chosen to place our priorities and how we have lost control through non-reality based thinking and public policy of our innate social needs as humans. Something seems to be missing. After all it appears that if you are going to do something you ought to give it your best efforts as promised when you sign up for the job.
Employees will blame it on the employer and say they do not pay me enough to take abuse from customers or to work at my optimal level. Employers say employees do not care. Employers blame the pay issue on the burdensome taxes on employment contributions.
Employees say they do not get enough benefits. Employers say insurance is too high, too many potential lawsuits, have to cut costs somewhere. Employees say that is not true, they do not pay me enough and want to strike, do work slow downs, do the minimal or not show up on time or at all. As unemployment gets under 3-5% the employees have the employer right where they want them, if the employer tries to force high productivity then they threaten to quit and work somewhere else. Employers then say that well, if we pay them more, there is no profit, unless they pick up the productivity then we cannot pay them anymore, they are not worth that much.
The employee says the Business Owners spouse bought a new SUV and that they are rich. The employer says well I had to mortgage my house to start this business and if they did not buy something then such as an SUV for their spouse's business then they would have had to pay the money in taxes anyway? The employee says, well then pay me more money, I deserve more? The employer says well you did not try to work hard, complained and now you want me to pay you more? Forget it.
Meanwhile where does that leave us? The customers? Hmmm?
Poor work ethic in America is destroying businesses, consumer trust along with the over regulation and lack of respect of the employers and employees.
Myself being involved in the Franchising Industry and studying all types of franchised and small business counterparts, I see a need to bring us all back together again.
"Lance Winslow" - If you have innovative thoughts and unique perspectives, come think with Lance; www.WorldThinkTank.net/wttbbs
As crazy as it seems, some people spend more time... Read More
There is much confusion as to whether competition or collaboration... Read More
It is a common business axiom ? change or die.... Read More
Many people believe that everyone sees the world exactly the... Read More
Measure.The first key question to answer in starting a problem-solving... Read More
Doing business and meeting the needs of workers is increasingly... Read More
People management and leadership has become a major topic of... Read More
Creativity can be defined as problem identification and idea generation... Read More
We all have been in meetings with certain people who... Read More
Six Sigma is a highly disciplined process focused on satisfying... Read More
This article relates to the Compensation and Benefits competency, commonly... Read More
What do people really find challenging about leading meetings? Here... Read More
The candy box is a container for all your favourite... Read More
I've seen several articles that begin with lines like "the... Read More
I heard this back a few years ago. The boss... Read More
Ah, the wretched pain of delegation. It comes easy to... Read More
This is a story about a man and three dogs.I... Read More
The higher you go, the cooler it becomes. Really? Let... Read More
Want to hear a fascinating story? Let's sit in at... Read More
In today's era of Professional and IT Services competition and... Read More
What's everyone's favorite topic around the water cooler? Bad bosses!... Read More
The overriding goal of ISO-14000. (History 1995)As ISO-9000 becomes a... Read More
"Nothing inspires confidence in a business man sooner than punctuality,... Read More
SEXUAL HARASSMENT COMPLAINT INVESTIGATION PROCEDUREEvery complaint will be thoroughly investigated.... Read More
Audiences who saw the fabled Broadway musical, Chorus Line, marveled... Read More
Attitudes are more important than facts. Dr. Karl Menninger... Read More
Firing, sacking, letting go or terminating people is unpleasant. There... Read More
Mary Poppins describes a style of management which has for... Read More
Writing a safety manual is a tough job and most... Read More
Everyone knows that an agenda is the key to an... Read More
Over the past couple of days I've been setting up... Read More
Picking people for a job is like going... Read More
How do you as a manager, supervisor or team leader... Read More
This article relates to the Work/Life Balance competency, which investigates... Read More
Here's a brief story I encountered while leaving Newark International... Read More
More and more I hear and read about a looming... Read More
In my book Talking Points: 25 Tips for Clear, Credible... Read More
Bad meetings are a cultural malady that senior executives pass... Read More
Kinds of Workplace ConflictsLet's start by identifying where conflicts happen.... Read More
There are papers on the floor, across the desk and... Read More
The Leader's Fallacy lives! We subscribe to the Fallacy when... Read More
It is when the going gets better, that the going... Read More
We all know people who are like human dynamos. They... Read More
It's very easy for a business owner or manager to... Read More
Every since serving a hitch in the military, I have... Read More
We all attend many meetings. I'm sure you have been... Read More
The pure and simple truth is rarely pure and never... Read More
Times of cost cutting and downsizing has dramatically impacted the... Read More
And is isn't hard - it's more about focusing on... Read More
The first step in planning an agenda is to identify... Read More
The title of this article sounds like simple advice, but... Read More
If you search on Google for "virtual assistant", you'll find... Read More
Creativity can be defined as problem identification and idea generation... Read More
Some managers think of performance appraisal meetings and recollections of... Read More
The concept of knowledge management or knowledge sharing makes intellectual... Read More
It seemed like a good decision at the time. A... Read More
The Security Consultant's Perspective...Implementing Personnel Security Initiatives should be the... Read More
To a narcissist-employer, the members of his "staff" are Secondary... Read More
Recognizing good performance through praise or other positive action is... Read More
Excess capacity in an automobile plant at Ford, Chrysler, Toyota,... Read More
We all know that achieving better alignment, synergy and cooperation... Read More
Are your management practices on the right track? Retaining your... Read More
What is the principal thing you need to succeed in... Read More
Recently, I felt appalled to see a political candidate running... Read More
Creativity can be defined as problem identification and idea generation... Read More
Having an agenda template that works well for you, week... Read More
Business Management |