Tales From the Corporate Frontlines: Managerial Influence

This article relates to the Manager/Supervisor competency, commonly evaluated in employee satisfaction surveys. This competency evaluates an employee's feelings regarding their direct manager or supervisor. The manager/supervisor competency covers topics like clarity of goals, manager support, coaching and feedback, and regular reviews of performance. The old adage that "people leave their managers, not organizations" is often true. Of all the workplace stressors, a bad immediate manager is one of the worst and will directly impact the emotional health, productivity, and retention of an employee. This competency can be especially insightful if your organization is losing quality employees while your compensation and benefit packages are equivalent with industry standards.

This article, Managerial Influence, was part of EngagedMetrics's compilation, Tales from the Corporate Frontlines. This article tells the story of an HR department that diagnoses and deals with a managerial problem after recognizing its effects on the organization's employees.

Anonymous Submission

I recently accepted an HR Staff position at a prominent company in a nearby city. The job required relocation, but was well worth the move. I was very excited as I prepared to begin this new phase of my career.

My first day on the job brought the usual orientation activities, followed by an important meeting. The entire department was deeply involved in collecting and organizing the results of a recent employee satisfaction survey that had been conducted online. Once the organization was complete, the results would be presented to upper management for analysis and action.

"Hmmmm. There it is again," my manager mused several times during the course of the meeting. Later, I asked another coworker what she'd meant. "Just a bad situation involving the former manager of the purchasing department," she told me. Apparently, the manager of that department had recently been let go. This coworker seemed to relish telling me the story, so I let her continue. " We were just losing too many great employees. We'd hire workers with superb qualifications. They'd stay a little while and then they'd leave. Some gave two weeks notice and others just disappeared. The exit interviews were horrible - when it came to comments about the manager. They liked the company, the work, the pay and benefits, but it just wasn't enough." This person's "management style" caused more stress and emotional harm than some employees were willing to tolerate. Then the productivity studies came out, and the problem was even more obvious-even those who stayed on were doing less work, and the standard of performance for the whole department had dropped. Upper management reviewed all of the information and the manager was tactfully "let go".

I asked if things had improved since and was told that they most certainly had. A new manager had been promoted from within, which boosted morale among the remaining employees. Some new hires were settling in and productivity appeared to be on the mend. The employees in the purchasing department were thriving on the positive feedback, coaching, and support that had been sorely missed.

I thought about the HR department's role in this situation and realized how important it is for us to spot this type of problem early on. Managers represent the face of the company to hundreds of employees every day. We need to monitor their progress and be sure that they're putting their best foot forward every day if we want to be a great place to work and stay productive.

This article may be reprinted, provided it is published in its entirety, includes the author bio information, and all links remain active.

Measure. Report. Improve your organization with an EngagedMetrics Employee Survey System.

Josh Greenberg is President of EngagedMetrics, Inc.

EngagedMetrics provides organizations of all sizes a powerful web based method for measuring employee satisfaction, determining employee engagement, and increasing employee retention.

Launch your EngagedMetrics Employee Survey System with EngagedMetrics.

In The News:

pen paper and inkwell

cat break through

Birds of a Feather May Be Turkeys

Birds of a Feather May Be TurkeysBy Gene Griessman, PhD... Read More

Can A Business Still Be Profitable When People Skills Are Absent?

In our current world of rapid and amazing technological advances,... Read More

Innovation Management ? The Need For Knowledge Managers

Creativity can be defined as problem identification and idea generation... Read More

Dealing with Difficult People

You know, this would be a great business if it... Read More

Innovation Management: The Quality and Quantity of the Idea Pool

Creativity can be defined as problem identification and idea generation... Read More

The Seven Cs: Partnership Danger Signs - The 4th C: Cumulative Money Problems

A series of articles exploring the seven critical areas that... Read More

Human Resource Communication Pays Off

Human Resource Communications and Corporate Communications ? are they one... Read More

The Art of Motivation and Need Fulfillment

Industrial/clinical psychology and applied psychiatry have made tremendous strides in... Read More

Well-Defined Processes ? How to Create

Interested in learning how to reduce development time, save money... Read More

Why Would Anyone Do That in My Meeting?

Imagine that you open a meeting by saying, "We need... Read More

Organizational Culture, Creativity, Innovation

It can be concluded with great certainty that certain organizational... Read More

When Politics Prevent Innovation - Or? Still Fighting Battles and Losing Wars

The objective is to beat the competition and make money.... Read More

Team Motivation - Tough Enough to Care

Sir Alex Ferguson has just celebrated his 1000 game in... Read More

Manage Communication to Add Value

Management guru Tom Peters says white collar workers and managers... Read More

Have You Always Thought That The Best Ideas Come From Research Or Management? Think Again

Many entrepreneurs and chief executive officers are unaware that there... Read More

How To Use W Edwards Deming

Human beings and the way they interact are extraordinarily Complex.... Read More

Creativity and Innovation Management :- Thought Leadership

Leadership is only sustainable when leaders consistently come up with... Read More

Stopping The Brain Drain: How To Capture Key Business Knowledge Before It Walks Out The Door

The verdict is in: More and more baby boomers will... Read More

Argue Your Way To Business Success

"Jack" (not his real name) is a vice president of... Read More

Conquering the Number One Problem in Business--Poor Communication

The Number One problem in business is poor communication: between... Read More

Choices in Appointing International Managers

Globalization is requiring companies to make important choices about how... Read More

On The Job Training is Something You Canā??t Afford to Skip

Trained employees are more productive employees; thereā??s no doubt about... Read More

Unlock the Hidden Creativity of Your Employees

To release creativity in employees, managers must get involved in... Read More

Rethinking the CEO-Chairman Split

Traditionally, in American businesses, the same person occupies the role... Read More

Group Decision Making : Are the Decisions Really Made by the Group?

GROUP DECISION-MAKING: Many managers feel they are well-versed in areas... Read More

Creativity and Innovation Management ? Hierarchies

Creativity can be defined as problem identification and idea generation... Read More

Nine Vital Lessons For Avoiding Training Fads That Waste Time, Money and Enthusiasm

Unfortunately, at least two thirds of much of the training... Read More

Learn How To Get The Most From Your Team

Being a leader isn't easy. Every one looks to you... Read More

Take the Easy Route - Delegate

It was 2.30 am. It was cold and dark and... Read More

Taking on Six Sigma Programs - Guidelines for In-House and Outsourcing Decisions

Based on a wild guess by a close associate of... Read More

Prioritise Your Day - Keep Focus - Win!

Whether you run your own business or manage a team,... Read More

Innovation Management ? IBM Opens Lid On Its Treasure Chest

IBM, which registered 3248 patents last year, has decided that... Read More

Boost Your Leadership Skills By Disciplining Yourself In The Way Of The Question Mark

I'm often asked to come in to organizations and give... Read More