"Become the Squeaky Wheel", a new book just published, explains that getting customers involves more than advertising. Michelle Dunn presents examples of credit procedures and policies to help creditors or business owners collect bad debt and prevent it in the future.
"One of the best things you can do is implementing a credit policy or have each new customer fill out a credit application," says Michelle Dunn. "A credit application will protect you and let your customers know you mean business. Done correctly, it can increase your overall profits now and in the future.
Having a sound credit policy in place helps ensure that you will get paid, as long as it is enforced. Most customers who open accounts for credit expect to fill out something and will not complain, but will realize you are serious and smart about your business.
Customers who have to fill out forms when they set up an account might also take advantage of direct pay options which lowers your receivables immediately and creates more sales for your business.
It may cost you some money to have credit applications and other forms printed, hire someone to run your Credit Department or do credit checks, but it will result in more money for you and your business.
Michelle Dunn has over 17 years experience in credit and debt collection. She is the founder of Never Dunn Publishing, LLC, is a writer, consultant and the Editorial Advisor for Eli Financial Debt Collection Compliance Alert Newsletter. Michelle started M.A.D. Collection Agency and ran is successfully for 7 years. She also owns and runs Credit & Collections.com an online community for credit and business professionals.
She has written 5 books in her Collecting Money Series She is currently writing a book for the Streetwise Series, part of the Adams Media Corporation. In addition to writing and marketing her books, Michelle moderates and runs Credit & Collections.com and was a member of The American Collectors Association for 9 years.
![]() |
|
![]() |
|
![]() |
|
![]() |
1. Create benefit intensifiers for your list of ad copy... Read More
Many books have been written about managing people, and an... Read More
IntroductionWhen Alex Osborn invented the creativity technique called brainstorming, I... Read More
Quick, Easy, and Even Fun! 1. Smile, say "Hi! How... Read More
I was talking with first-line supervisors in a utility company... Read More
Almost, if not all organisations have them, they've been around... Read More
Trust is essential. You can't run a business without it.... Read More
Interrogated on a beach in Barbados by friends insistent that... Read More
Each day millions of workers spend 8 hours or more... Read More
An allegation of harassment in the workplace is a growing... Read More
When we're selling to business people, our value proposition has... Read More
October 2004 saw the introduction of the Employment Act 2002,... Read More
A framework is a way of thinking, a point-of-view, a... Read More
The game of chess has been applauded and taught in... Read More
It is vain to do with more what can be... Read More
Australians are loosing their laidback, carefree reputation, as we continue... Read More
Definition From http://www.merriamwebster.com -- "Virtual: - being such in essence... Read More
How can you get more attention for your conference and... Read More
Email, when used properly, can generate additional direct sales and... Read More
A recent article in the Wall Street Journal raised the... Read More
Swiftness is the key to collecting past due commercial accounts... Read More
When looking to outsource overseas for Plastic Injection Molds or... Read More
If you are an executive, you may sometimes feel like... Read More
Creativity Starts Here!The ability of an organisation to create new... Read More
Purpose: Show how immersion leadership training makes strategic initiative success... Read More
MSDS SHEETSMSDS stands for Material Safety Data Sheets. MSDS sheets... Read More
The Julian calendar we use to pass the time every... Read More
Globalisation, the expansion of intercontinental trade, technological advances and the... Read More
Nobody's perfect, including the boss. Managers, we polled recently, acknowledged... Read More
The current economy is causing most companies to tighten their... Read More
I could begin this article by providing a checklist of... Read More
In today's chaotic world and uncertain economic times too many... Read More
The higher you go, the cooler it becomes. Really? Let... Read More
Color is a big factor effecting all indoor... Read More
It's no secret! Day after day the news is riddled... Read More
One of the greatest obstacles to progress can often be... Read More
When you first take over a department, expectations are usually... Read More
Some time ago we had the privilege of working with... Read More
Re-organizing, re-engineering, re-training, down-sizing, outsourcing, changing-changing-changing. Organizations today think they... Read More
Conservative and staid organisations generally have a harder time implementing... Read More
Many organisations use the term "lessons learned" to describe the... Read More
Communication is the basis of who you are as a... Read More
Every Manager has experienced the frustration of not understanding why... Read More
PREPARING EMPLOYEES FOR THE PERFORMANCE APPRAISAL INTERVIEWS: Remind employees to... Read More
Unfortunately, at least two thirds of much of the training... Read More
WHAT MAKES A GOOD APPRAISAL INTERVIEW?Here is a tip for... Read More
Although there are real, external reasons for managerial difficulty ?... Read More
American CEOs are dropping like flies. Boards, armed with new... Read More
A major problem for employers today is attracting the best... Read More
Customer relationship management (CRM) is one of the most effective... Read More
Keeping the cost of doing business down, yet providing a... Read More
I've been both a CEO and a consultant, so I've... Read More
Ah, the wretched pain of delegation. It comes easy to... Read More
Employers have rapidly begun to understand the importance of stress... Read More
As a result of consolidation of operations and significantly increased... Read More
A few weeks ago, a couple of colleagues and I... Read More
Many retailers do not have good internal controls in place... Read More
Some managers think of performance appraisal meetings and recollections of... Read More
Facilitating good communication can make the difference between a well... Read More
This article begins with a tip of the hat to... Read More
GET TO KNOW YOUR ORGANIZATION: If you don't understand an... Read More
Plan/prepare - lack of purpose causes aimless meetings. Know why... Read More
According to a Gallup Poll, 80 percent of employees said... Read More
In Stephen Covey's great book, "The Seven Habits of Highly... Read More
"The difference between a boss and a leader: a boss... Read More
This article relates to the Team Dynamics competency, which evaluates... Read More
Business Management |