The Consumer Power
While most companies talk about consumer friendliness, customer centricity, customer relationship etc. more often than not they are mere lip service or jargons with little sincerity behind these grand sounding words.When a company lacks the sincerity to deal with their customers fairly, some one comes along and puts the company... Read More
Hit The Jackpot With Customer Complaints
Our most powerful instinct is to avoid customer complaints, but they may be the best thing that happens to your business. Here's why...Marketing research shows that only 1 out 50 unhappy customers take the time to complain... to you. They are likely to let 11 of their friends in on... Read More
Small Business Customer Service Can Work Against You
Is the special treatment you designed specifically to keep customers coming back working against you?A local jeweler offers free lifetime battery replacement for any watch he sells. It's a good hook to keep customers walking back in the store on a regular basis and increases his sales volume.But, it's backfired... Read More
How to Win the Hearts of Your Customers and Friends
Those of us doing business over the internet have to become especially adept at our listening and speaking skills since we don't have the luxury of talking with our customers face to face. It's especially important to give those on the phone extra attention - listening to their voice, because... Read More
Transforming Disgruntled Customers into Your Biggest Advocates
"I am writing to complain about the widget I bought from your site the other day."Sell anything and eventually you will be on the receiving end of a sentence like this. So how do you turn a disgruntled customer not just into a satisfied one, but ? even better -... Read More
4 Things Your Clients Want From Your Company
Sure, all clients are different. They have different kinds of strengths, weaknesses, cultures and goals. Even what blocks their efficiency and growth (blind spots) is different. Davis, Kingsley & Company has conducted hundreds of interviews and there are four strong themes that always emerge.Listen to me. This is the Big... Read More
Whatever Happened To Customer Service?
Do you remember the last time you went into a shop and the person 'serving' raced over to you, greeted you with a lovely smile, heaps of enthusiasm and said, "Welcome to our store, what can I help you with today?" And then listened attentively to what you had to... Read More
4 Customer Service Mistakes Companies Should Avoid Making
1) Being placed on hold endlessly. Don't you just love it when you call a company and they place you on hold, leaving you to listen to their latest on-hold, recorded sales pitch, over and over again. Would you think it normal business practice for a retail store clerk to... Read More
How To Kick Your Customer Service Up A Notch!
Welcome to the inaugural issue of Human Tech Tips -- Tip #1. How do we take your customer service and kick it up a notch?This is a big question so where do we begin?As an overview, it's a given that the answer is three-fold: People, Process, and Technology. Let me... Read More
Customer Service - A Lost Art?
Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually... Read More
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Making Your Contacts Work For You
The best way to explain this concept is to tell... Read More
Saying Thank You to Your Clients
"Thanking your customers" - Why you should do it and... Read More
Putting The Service Back In Customer Service
The future of customer service is here. Technology has made... Read More
The death of customer servie
The other day a reporter call to interview me on... Read More
First Contact: The Source of Customer Loyalty
With customers being smarter, more cost conscious, more product knowledgeable... Read More
Establishing Yourself as an Expert in the Eyes of Your Customers
The most important aspect of a successful business is developing... Read More
How to Retain Your Customers the Dish Network Way
Customer retention is vital to a business. If you cannot... Read More
Customer Service Consultants
When all else fails in your company to meet the... Read More
Moments That Matter
Many years ago, I was a first year apprentice assigned... Read More
Sending Mixed Signals Can Send Your Clients Away
I call it the "wave and roll."You walk up to... Read More
Are You Putting Technology Before Your Customers?
Which is more important the technology or the customer?The one... Read More
Stay - Say - Pay
Would you like to have customers that stay with you... Read More
Customer Service A Chickens Way
Anyone who knows me knows my favorite fast food restaurant... Read More
Should I Have My Company Mystery Shopped?
I wish I had a nickel for every time someone... Read More
Invalid Excuses for Poor Business Results - The Weather
Note to Kmart: It wasn't about the weatherIn the 1970s... Read More
Reducing Customer Resistance to Your Product or Service
Resistance has to do with putting up blocks that prevent... Read More
Your Career Plan--Think Like A CEO
You've been going 6-to-late; exhausted by running the supersonic treadmill... Read More
Complaining Consumers
The salesman's job is to be well informed; extremely well... Read More
The Dissatisfied Customer
We, as small business people, naturally dislike complaints from our... Read More
Customer Service: Stop Sabotaging Your Customer Relationships
If you've called for customer service recently you're familiar with... Read More
How to Keep Customers
Who was it that said - "The customer is always... Read More
Why Communication Skills Dont Work In Customer Service
Every time my firm conducts communication skills training, we know... Read More
How to Deliver Exceptional Customer Service
Having been in business a number of years, I'm amazed... Read More
5 Ways Customer Service Managers are Implementing to Increase Customer Focus
According to a Forum Corporation survey of commercial customers lost... Read More
Dont Work with Jerks: How to Recognize a Difficult Client Early
Five minutes into the call I knew this client was... Read More
Cheap To Keep
You've heard it all before when it comes to stats... Read More
4 Easy Steps to Better Online Customer Support
Customer support is very important when you're running a business,... Read More
Dealing with Difficult People
1. Don't get Hooked !!!When people behave towards you in... Read More
Hook Me Up With A Human
Oh, what has happened to the carbon-based organizational interface? Many... Read More
How to Easily Increase Your Profits
Do you remember the last time you went into a... Read More
Developing A Customer Complaint System
Background The company was experiencing an increase in the number... Read More
Customer Service: Why Bears Make Bad Customers
Every business owner should have a picture of his or... Read More
Customers - Hold Onto the Ones Youve Got
You probably spend a great deal of your time looking... Read More
Complaints Are Actually A Good Thing!
Nobody likes to get complaints. They make you question your... Read More
You Bever Know Who Youre Serving
You Never Know Who You're Serving when customers turn irate.I... Read More
Finding Out Why a Potential Customer is Calling On You
Our challenge as the business owner/sales person answering the telephone,... Read More
Committed To Your Customer? Prove It When They Complain!
Businesses like to brag in their advertising about quality of... Read More
Why You Should Always Honour Your Guarantees - Even When The Customer Is In The Wrong
The Reason Why Direct Internet Marketers Have To Work So... Read More
Customer Service Tips for Mail Order Businesses
Can we be too good to our customers?... Read More
A New Way To Handle Complaints, Or Is It?
What a lot of money we have been wasting on... Read More
Your Career Plan--Think Like A CEO
You've been going 6-to-late; exhausted by running the supersonic treadmill... Read More
Automating Your Help Desk Workflow
Do you know you can open, answer, close and report... Read More
Poor Customer Service - Are Your Customers Driving Away Other Customers
Every customer you have is a word-of-mouth advertiser for you.... Read More
You MUST Sweat the Small Stuff
It's The Little Things That Make or Break a Small... Read More
How To Handle Customer Billing Snafus
Q: I just discovered that for the past six months... Read More
E-Business?s Best Friend: eCRM
From Ebay to the smallest home-operated start-up, e-businesses of all... Read More
Over Delivering Provides Big Results
Over promising is a problem only when you under deliver.... Read More
More Customers - Watch those Little Things
Two situations, two perfectly acceptable experiences, but in one case,... Read More
How Do You Create Customer Loyalty?
Another sad fact of life is that these days, very... Read More
Quality vs. Quantity
There is a battle in Call Centers. The teams are... Read More
Becoming A Solution To Your Customers Problems
Those of us in home based and small businesses are... Read More
Aint We Wonderful!
It may come as a surprise to you to discover... Read More
Customer Satisfaction Is Your Business
Regardless of what business you are in - you are... Read More
Doors by Catering to Your Clients
Clients? they are the most important influence in the success... Read More
Leverage Customer Capital First
If you're still dreaming about raising outside capital for your... Read More
11 Ways to Get What You Want - Be a Clever Customer!
We all want great service, whether we are buying our... Read More
Clients... and 38 ways to communicate with them
As Alan Weiss (guru to the savvy consultant) says: "It... Read More
Become a Customer Enthusiasm-Guru!
One thing all successful small business owners have in common... Read More
Revealed ? A Simple Formula For Success! Exceeding Expectations
Delight = Customer Expectation plus 1. This was the simple... Read More
The Reality of Customer Service in America and Best Efforts in Franchising, We Can Do Better
Yesterday I went to buy a sandwich at a franchised... Read More
The Importance of Good Customer Service
Do you have good customer service? Even for your free... Read More
The History of CRM -- Moving Beyond the Customer Database
Customer Relationship Management (CRM) is one of those magnificent concepts... Read More
What?s in a Name?
Different people call their Customers by different names. If they... Read More
Should I Have My Company Mystery Shopped?
I wish I had a nickel for every time someone... Read More
4 Myths about Customer Value
The purpose of business is to create and retain a... Read More
Clients - What They Want from You
A growing number of individuals are finding themselves called to... Read More
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