Handling Customer Complaints
Even the best business will receive an occasional customer complaint. Knowing how to resolve these complaints will help you gain loyal customers who will then refer others to your business. Here are some important tips.1. Listen carefully to the customer and gather as much information as possible.2. Restate the complaint... Read More
Are You Giving Your Customers Enough Reasons To Return To Your Business?
Good customer service just isn't enough anymore in the marketplace in which we live. Times are changing and business owners are learning that they need to create such an awesome customer loyalty program that they are always at the forefront of their customers' minds on a regular basis.To compete in... Read More
When a Customer Has Done Everything to Get Your Goat
You try to make your customers happy. You sincerely WANT them to be pleased with your products and service. You go out of your way to provide quality and integrity in everything you do.So, why is it that every once in a while there's a customer who insists on totally,... Read More
Complaining Consumers
The salesman's job is to be well informed; extremely well informed. For this information is how he earns his bread. At a car dealership the commission over the MSRP on some cars would barely be enough to pay rent. A dealer must fight for every penny of the margin in... Read More
Moments That Matter
Many years ago, I was a first year apprentice assigned the task of pressure washing a set of condensing coils on the roof of a grocery store on Capital Hill in Seattle, an upscale part of town.It was a 90-degree day, in late August. To make matters worse, it was... Read More
Should I Have My Company Mystery Shopped?
I wish I had a nickel for every time someone said to me, "Oh, you do Mystery Shopping; I always wanted to do that!" I think most people do find the thought of posing as a customer and reporting back on how they were treated, rather intriguing. But there is... Read More
Customers - Hold Onto the Ones Youve Got
You probably spend a great deal of your time looking for new customers or clients. However, are you sure your doing enough to hold onto the ones you've got.One of the least costly ways to grow your business is to get customers to come back and buy more of your... Read More
4 Customer Service Mistakes Companies Should Avoid Making
1) Being placed on hold endlessly. Don't you just love it when you call a company and they place you on hold, leaving you to listen to their latest on-hold, recorded sales pitch, over and over again. Would you think it normal business practice for a retail store clerk to... Read More
A White Paper: Profiting with Kindness
In 2002, there wasn't much interest for Kindness in business, and some business people would question, "What does kindness have to do with business, anyway?" Is this a for real question or just to prove a point? Or perhaps they couldn't figure out what being kind really had to do... Read More
4 Easy Steps to Better Online Customer Support
Customer support is very important when you're running a business, whether your business is on or off the net. If your customer support is hopeless, you'll soon find your customers running away from you and worse, telling others to stay away too.If you're like many of us out there, the... Read More
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Top 10 customer service tips
1. Hire people who have a service attitude. Some people... Read More
Dont Eliminate The Middle Man - Add One
Today, there are situations when we actually add a "middle... Read More
DONT Give Your Customers What They Want!
One of the mantras we hear repeatedly in business is... Read More
CEM Can Improve Customer Loyalty
'A 5 percent increase in customer retention increases profits by... Read More
Managing Your Business When One Client Takes Alot of Your Time
How often has your schedule been thrown out of whack... Read More
Are You Giving Your Customers Enough Reasons To Return To Your Business?
Good customer service just isn't enough anymore in the marketplace... Read More
Stay - Say - Pay
Would you like to have customers that stay with you... Read More
Customer First Customer Service
The world of customer service is rapidly changing. Thirty years... Read More
Handling Customer Complaints
Even the best business will receive an occasional customer complaint.... Read More
Customer Service - How Good Are YOU?
At 8.30 am a wealthy client (on his way to... Read More
Are You Putting Technology Before Your Customers?
Which is more important the technology or the customer?The one... Read More
Your Number One Asset
Customers put you in business, keep you in business, and... Read More
Adjustment DENIED
It's just a simple thing ? I bought a new... Read More
Under Promise & Over Perform: The Art of Managing Customer Expectations
I'll always feel warmly about Conrad's restaurant, in Glendale, California.On... Read More
Should I Have My Company Mystery Shopped?
I wish I had a nickel for every time someone... Read More
Losing Angry Customers
This article offers five ways to help you deal with... Read More
Making the Connection: Customer Relationships That Build Your Business
Have you ever wondered why you often find a coupon... Read More
Customer Conversion Mistakes That Will Cost You
The following are common mistakes that Sales Managers and Owners... Read More
Caring for Your Customers
You probably think I am going to say something like,... Read More
What To Do When Youve Blown It
It's bound to happen sooner or later ? yes, even... Read More
When a Customer Has Done Everything to Get Your Goat
You try to make your customers happy. You sincerely WANT... Read More
How To Build Stellar Client Relationships
Your opportunity to build a stellar client relationship starts with... Read More
Whats The Customer Service Buzz About Your Business?
If you're a regular reader of my column you know... Read More
Committed To Your Customer? Prove It When They Complain!
Businesses like to brag in their advertising about quality of... Read More
Write a Business Thank-You Note
Have you seen that thing on TV where the gal... Read More
What Every Employee Should Know About How to See Customers Problems from Their Creative Side
Customer Service is a blessing and a curse; a blessing... Read More
Dont Work with Jerks: How to Recognize a Difficult Client Early
Five minutes into the call I knew this client was... Read More
Make An Action Plan To Improve Customer Service
Customer Service is a critical factor for keeping your clients... Read More
Customer Service - A Sweet Essence
First let us specifically define customer service. It is the... Read More
Learning from Your Employees and Customers Complaints
Listening to complaints, whether they're reasonable or not, is a... Read More
Have You Hugged a Customer Today?
It all started a couple of weeks ago when a... Read More
How To Kick Your Customer Service Up A Notch!
Welcome to the inaugural issue of Human Tech Tips --... Read More
Setting Up a Customer of the Week Program for a Mobile Car Wash
In a mobile detail or mobile car wash business you... Read More
Add Value - And Kill Mediocrity in Customer Service
There are two kinds of customer service we all experience... Read More
The Dissatisfied Customer
We, as small business people, naturally dislike complaints from our... Read More
Your Number One Asset
Customers put you in business, keep you in business, and... Read More
Why Communication Skills Dont Work In Customer Service
Every time my firm conducts communication skills training, we know... Read More
Doors by Catering to Your Clients
Clients? they are the most important influence in the success... Read More
Importance of Good Customer Support in Online Computer Peripherals Shops
Looking for hi-fi computer peripherals? Finding it tough to decide... Read More
Cheap To Keep
You've heard it all before when it comes to stats... Read More
Customer Service and Marketing that Works
Go into many businesses today and try and get service,... Read More
Why You Should Always Honour Your Guarantees - Even When The Customer Is In The Wrong
The Reason Why Direct Internet Marketers Have To Work So... Read More
Customer Service: Why Bears Make Bad Customers
Every business owner should have a picture of his or... Read More
Customer No Service - How to Lose a Loyal Customer!
So today was the day where I almost stopped going... Read More
The History of CRM -- Moving Beyond the Customer Database
Customer Relationship Management (CRM) is one of those magnificent concepts... Read More
Customer Service Is More Than Just Being Nice To People
Many organizations tackle to the issue of customer service by... Read More
Stay - Say - Pay
Would you like to have customers that stay with you... Read More
Customer Conversion Mistakes That Will Cost You
The following are common mistakes that Sales Managers and Owners... Read More
Hook Me Up With A Human
Oh, what has happened to the carbon-based organizational interface? Many... Read More
Dont Work with Jerks: How to Recognize a Difficult Client Early
Five minutes into the call I knew this client was... Read More
Sales Marketing: 10 High Impact Ways To Improve Your Customer Service
If you want to last a long time in business... Read More
Outsourcing: The Unspoken Costs
Outsourcing seems to be the new-new thing and approximately 50%... Read More
Making The Most Of Newsletters
Newsletters can be wonderful tools for communicating with your customers... Read More
Over Delivering Provides Big Results
Over promising is a problem only when you under deliver.... Read More
What Every Manager Should Know About How to Prevent Customer Service Conflicts
There are five techniques that have been proven to be... Read More
How to Win the Hearts of Your Customers and Friends
Those of us doing business over the internet have to... Read More
Do You Want More Profits? - Follow The Golden Rules Of Providing Good Customer Service
Last night I was at my computer and a Skype... Read More
CEM Can Improve Customer Loyalty
'A 5 percent increase in customer retention increases profits by... Read More
How CRM Software Works -- Creating Customer Satisfaction with a Click
When people ask, "What is CRM?" the literal answer is,... Read More
11 Moments of Truth
These moments come when a customer or client?1. Hears someone... Read More
Identify Your Silent Customer Service Message
With the growing number of people in every business sector,... Read More
The Consumer Power
While most companies talk about consumer friendliness, customer centricity, customer... Read More
Ten Ways to Help You Improve Your Customer Service
1. Stay in contact with customers on a regular basis.... Read More
Attitude of Service
When conducting a training session about customer service, I always... Read More
Top Ten Strategies for Delivering 5-Star Customer Service
Customer satisfaction is valuable, but customer loyalty is priceless. In... Read More
The 3 Rs of Customer Service
What I am about to tell you may seem very... Read More
Customer Service |