Putting The Service Back In Customer Service
The future of customer service is here. Technology has made seeking out support faster and easier than ever. But, has your digital age company sacrificed true service in the name of automation?Today, finding customer support is as simple as writing an e-mail or picking up the phone. But, even though... Read More
Make An Action Plan To Improve Customer Service
Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.Customer service is all... Read More
Putting The Serve Back Into Customer Service
Good service is easy to spot and hard-to-find. Mediocre service occasionally stands out but only because it's the cream-of-the-crap.Last week I had the opportunity to speak at the Lumbermen's Merchandising Corp. annual sales meeting in Dallas. The meetings were held at the Dallas Convention Center and the hotel we stayed... Read More
Doesnt Anybody Work Here? Nametags Impact Employee Communication
Walmart was the first business to require all its employees to wear nametags. (There's a surprise!) Sam Walton created this initiative because he wanted his customers to "get to know the people they bought from."But the value of employee nametags spans far beyond getting to know people, it's all about... Read More
Loyalty Programs May Keep Customers Coming Back ? But First You?ve Got to Earn their Trust
Remember trading stamps? If you're over 40, chances are you will. Every time you shopped at a participating grocery store or gas station they gave you stamps to paste into a book. When you'd accumulated enough stamps, you could cash them in for "free" gifts.These stamps were one of the... Read More
Why Passenger Surveys are a Transport Operators Best Friend
Public transport operators who already use passenger surveys may not fully appreciate the multiple benefits that surveys can bring. Not only are surveys an efficient method of market research that will help identify areas of passenger dissatisfaction, they are also perfect for measuring the effects of improvements and can, at... Read More
Caring for Your Customers
You probably think I am going to say something like, "The customer is always right." Right?? Wrong.I have many philosophies when dealing with customers, but I definitely do not believe that the customer is always right. However, when the customer is wrong, you must handle the situation delicately.There are many... Read More
Client Appreciation - It Means Everything!
Want to know the secret for keeping your clients forever? And what if you could keep your revenue growing by 25 percent every year, because your clients loved the way you appreciated them? In this article, you will learn how easy it is to develop a powerful client appreciation program.... Read More
CRM - Its Relevance
In today's demanding economy, the first line of any business during economic uncertainty is to get closer to the customer. Customers often want information along with a quote or invoice on the spot. With lack of information, the customers do not fix loyalty to a particular product or service and... Read More
Mastering Challenging Service Situations
During the course of everyday business, many of you encounter unsatisfied customers. How you and your staff handle these situations, will shape your service image and ultimately your bottom line. How can you best handle challenging situations? I have developed and practiced a simple method for just such encounters. If... Read More
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Keeping Clients Happy Keeps them Coming Back
Whether you are a seasoned small business professional, or you... Read More
Leverage Customer Capital First
If you're still dreaming about raising outside capital for your... Read More
Customer No Service - How to Lose a Loyal Customer!
So today was the day where I almost stopped going... Read More
CRM For Beginners ? Customer Relationship Management Basics
In order to maintain a successful business, the business must... Read More
Top Ten Strategies for Delivering 5-Star Customer Service
Customer satisfaction is valuable, but customer loyalty is priceless. In... Read More
The death of customer servie
The other day a reporter call to interview me on... Read More
Service Equals Performance Equals Service
Service can be described as a "performance" of some kind... Read More
The Logic of Emotion!
Homebuyers are an interesting study. Watching people make their home... Read More
Dealing with Disgruntled Customers
No matter how hard you try, in business you simply... Read More
Customer Service: Stop Sabotaging Your Customer Relationships
If you've called for customer service recently you're familiar with... Read More
Increase in Customer Sales = Increase in Customer Service
One of the most popular questions asked in online business... Read More
6 Reasons Why Complaining Customers are Golden
With Some Tips on How to RespondTt has probably happened... Read More
4 Tips Toward Overcoming Bad Customer Service
Customer service is the pits, you say. You are not... Read More
How To Build Stellar Client Relationships
Your opportunity to build a stellar client relationship starts with... Read More
You Bever Know Who Youre Serving
You Never Know Who You're Serving when customers turn irate.I... Read More
Ten Ways to Help You Improve Your Customer Service
1. Stay in contact with customers on a regular basis.... Read More
How To Build a Profitable Business
It's never too soon to start saying thanks to your... Read More
Putting The Service Back In Customer Service
The future of customer service is here. Technology has made... Read More
What?s in a Name?
Different people call their Customers by different names. If they... Read More
Sorry, No Customer Service After 4:00 P.M.
A few months ago, I wrote about ingenious styles of... Read More
Businesses Need to Rehumanise
Big companies and corporations have lost the human touch. The... Read More
Customer Feedback: Everyone has an Opinion - USE IT!
Have you ever been in a department store and known... Read More
The Dissatisfied Customer
We, as small business people, naturally dislike complaints from our... Read More
Customer Neglect
What have you done for your existing customers lately? Probably... Read More
Identify Your Silent Customer Service Message
With the growing number of people in every business sector,... Read More
What Every Manager Should Know About Seeing the World from Where the Customer Is Standing
It is important to remember that the customer doesn't necessarily... Read More
The Sellers Creed
I will not make sales. I will make Customers.I will... Read More
Dont Be Afraid To Give Problem Customers The Boot
Q: In a recent column you made the point that... Read More
11 Ways to Get What You Want - Be a Clever Customer!
We all want great service, whether we are buying our... Read More
We Sell For Less and Our Stores Are a Mess!
What kind of image do you present when marketing your... Read More
Why Cant Microsoft Make Soft Packaging?
Why is it that Microsoft wants you to buy its... Read More
Cultivating the Trust Factor
In today's highly competitive economy, it is difficult to maintain... Read More
Courting Customers - From First Date to Marriage
Landing a new client is like courting a potential spouse.... Read More
Who Says the Customer is Always Right?
We all know the old adage, "The Customer is Always... Read More
Mastering Challenging Service Situations
During the course of everyday business, many of you encounter... Read More
We Got It Wrong: Never Under Promise & Over Deliver
You know how it is, you believe something for so... Read More
Writing The Book On Great Customer Service
Q: One of the big chain bookstores recently opened up... Read More
Adjustment DENIED
It's just a simple thing ? I bought a new... Read More
3 Special Benefits Every Customer Wants
Every customer looks for 3 special benefits when they do... Read More
Turning Customer Mistakes Into Raving Fans
When you make a mistake with a customer, should you... Read More
Ten Ways to Help You Improve Your Customer Service
1. Stay in contact with customers on a regular basis.... Read More
At Your Service: The Ten Commandments of Great Customer Service!
Customer service is an integral part of our job and... Read More
Customer Service: Why Bears Make Bad Customers
Every business owner should have a picture of his or... Read More
Becoming A Solution To Your Customers Problems
Those of us in home based and small businesses are... Read More
Make An Action Plan To Improve Customer Service
Customer Service is a critical factor for keeping your clients... Read More
Customer Service - A Sweet Essence
First let us specifically define customer service. It is the... Read More
How to Succeed in Business Without Compromising Your Integrity
I spent some twenty years in the corporate world, for... Read More
4 Things Your Clients Want From Your Company
Sure, all clients are different. They have different kinds of... Read More
Communicating Value
Abstract: People buy for their reasons, not yours. This article... Read More
Customer Service Tips - Is Your Business A Leaky Bucket?
Customer service and customer service training are vital for any... Read More
E-Business?s Best Friend: eCRM
From Ebay to the smallest home-operated start-up, e-businesses of all... Read More
Loyal Customers Take Commitment
In today's competitive world of retail, many stores are implementing... Read More
Responding to Complaints
It's possible that in the course of your business dealings,... Read More
Communicating for Profit and Customer Satisfaction
The President of a 200+ store division of a major... Read More
Are You Putting Technology Before Your Customers?
Which is more important the technology or the customer?The one... Read More
Create Win-Win Deals With Your Competitors
In the competitive world of the 20th century, we generally... Read More
What?s in a Name?
Different people call their Customers by different names. If they... Read More
Accountability
The Call Center world is an intense pressure-driven environment continually... Read More
6 Reasons Why Complaining Customers are Golden
With Some Tips on How to RespondTt has probably happened... Read More
What Every Manager Should Know About How to Learn from the Complaints of Customers and Employees
Listening to complaints, whether they're reasonable or not, is a... Read More
Customer Service Tips for Mail Order Businesses
Can we be too good to our customers?... Read More
Everyone talks in code!
How often have you left a meeting with a customer... Read More
How to Deliver Exceptional Customer Service
Having been in business a number of years, I'm amazed... Read More
When a Customer Has Done Everything to Get Your Goat
You try to make your customers happy. You sincerely WANT... Read More
From Scowl to Smile: 5 Practical Steps to Instill Exceptional Customer Service
Whether in a restaurant, a retail establishment, or the local... Read More
If Everyone Thinks They Give Good Service, Why Do We As Customers Think Its Poor!
First of all let's look at what customer service is... Read More
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