Raising The Bar For Online Magazine Subscription Services And Customer Service
After years of flying below the radar in the magazine subscription service arena online, MagMall.com is gaining traction real fast. In December, the subscription retailer relaunched it's once relatively boring (though clean) site with the express intent of competing more effectively against its rivals. Key to the makeover is allowing... Read More
How To Build Stellar Client Relationships
Your opportunity to build a stellar client relationship starts with managing the gap between your perception of how things are going and your client's.Begin the process here . . .--Know who your ideal client is.Minimize problems from the get-go by targeting clients you want to work with and clients you... Read More
Got A Consumer Problem?
Millions of people, just like you, end up with a consumer problem that they just can't seem to get resolved. No matter what they do. Even though you are in the right, even though you are being treated improperly. You may needle and wheedle them, bellow and battle, but your... Read More
Five Tips to Calm Cranky Customers
1. Tis the SeasonRecognize that everyone is frazzled during the holidays- you and your customers. Give everyone, including you, the benefit of the doubt when it comes to 'bad behaviors' like being abrupt or rude. Breathe deep and smile. It can work wonders.2. Let 'em Rant, Let 'em Rant, Let... Read More
Developing A Customer Complaint System
Background The company was experiencing an increase in the number of customer complaints and an increase in the cost of processing them and we were hired to analyze the current situation and develop recommendations to increase the effectiveness of the process of administering and resolving the complaints.Identify Customer Requirements ... Read More
Whats The Customer Service Buzz About Your Business?
If you're a regular reader of my column you know that my number one pet peeve is bad customer service. Nothing chaps my backside more than paying hard-earned money for a product or service only to have the provider of said product or service become apathetic, obnoxious or just downright... Read More
What?s in a Name?
Different people call their Customers by different names. If they don't have Customers, they have Clients, purchasers, licensees, users, patients, members, franchisees, or buyers. Each of these words carries meaning to those who say them. And those meanings say something about the health and long term success of the enterprise.What... Read More
Oil Change Customer from Hell or Hoax; You Decide
Evacuation, "E-Vac" Oil System for Oil ChangingHow do most mobile oil change companies remove the used motor oil from the crank case? Well they "Evacuate it" or in the industry we call it "E-VAC" and this means we suck it out of the dip stick tube with a thin tube... Read More
Communicating for Profit and Customer Satisfaction
The President of a 200+ store division of a major retailer learned of a serious communication problem and commented that 'this was to be expected in large organizations'. Well, that clears everything up. Many retail executives don't believe that communication is important enough to get it right by coming up... Read More
The Art of Giving Great Service
Sales is tough to get right, and depends on retaining those customers, yet people do it badly and unprofessionally all the time. It's really not difficult to learn the art of good service, and if you get it perfect, you will see those rewards.Let's look at an example of service... Read More
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How to Transform Your Voicemail into an Effective Medium of Communication
"Hi this is Randy. Leave me a message after the... Read More
Customers - Hold Onto the Ones Youve Got
You probably spend a great deal of your time looking... Read More
Restaurant Owners ? How Important are People Skills?
You are serving great food. Your establishment is new, spotless... Read More
Are You A Coward? I Was
Over the last month, I have come to hate emails... Read More
How to Succeed in Business Without Compromising Your Integrity
I spent some twenty years in the corporate world, for... Read More
Customer Service, Italian Style
Nowadays, we complain nearly all of the time about how... Read More
Customer Service and The Human Experience
Historically, customer service was delivered over the phone or in... Read More
Customer Service A Chickens Way
Anyone who knows me knows my favorite fast food restaurant... Read More
Treating the Customer Dissatisfaction Epidemic: How to Go Beyond Simply Masking the Symptoms
Corporations in every sector are spending more than ever before... Read More
Are You Giving Your Customers Enough Reasons To Return To Your Business?
Good customer service just isn't enough anymore in the marketplace... Read More
Communicating Value
Abstract: People buy for their reasons, not yours. This article... Read More
Boomerang Customers- What You Might NOT Think Brings Them Back!
With all of the calendars and PDA's and lists I... Read More
Dont Be Afraid To Give Problem Customers The Boot
Q: In a recent column you made the point that... Read More
A New Way To Handle Complaints, Or Is It?
What a lot of money we have been wasting on... Read More
Businesses Need to Rehumanise
Big companies and corporations have lost the human touch. The... Read More
Customer Service Consultants
When all else fails in your company to meet the... Read More
Debt Elimination Scam
May people these days have a problem with mounting debt.... Read More
What Do They Want Anyway?
You want customers. I want customers. We all want customers.... Read More
Making The Most Of Newsletters
Newsletters can be wonderful tools for communicating with your customers... Read More
Over Deliver - The Key to Customer Satisfaction
Client satisfaction starts with meeting or beating the contractual obligations... Read More
What?s in a Name?
Different people call their Customers by different names. If they... Read More
Five Tips to Calm Cranky Customers
1. Tis the SeasonRecognize that everyone is frazzled during the... Read More
What Every Manager Should Know About Seeing the World from Where the Customer Is Standing
It is important to remember that the customer doesn't necessarily... Read More
Create a Positive, Upbeat, Can-Do Workforce and Dazzle the Customer with Your Caring!
Given the choice of dealing with a positive, upbeat employee... Read More
Stay - Say - Pay
Would you like to have customers that stay with you... Read More
You Bever Know Who Youre Serving
You Never Know Who You're Serving when customers turn irate.I... Read More
Clients... and 38 ways to communicate with them
As Alan Weiss (guru to the savvy consultant) says: "It... Read More
Quality vs. Quantity
There is a battle in Call Centers. The teams are... Read More
More Customers - Watch those Little Things
Two situations, two perfectly acceptable experiences, but in one case,... Read More
The Death of the Loyal Customer
One of my classes in management focused on the repeat... Read More
5 Golden Online/Offline Business Rules To LIVE Or DIE By
Whether online or off, if you plan on running or... Read More
Are You Satisfying Your Customers?
The latest report from the American Customer Satisfaction Index (Michigan... Read More
Write a Business Thank-You Note
Have you seen that thing on TV where the gal... Read More
Does Your Customer Talk Back To You?
What is your customer saying about you? Do you really... Read More
Whatever Happened To Customer Service?
Do you remember the last time you went into a... Read More
Over Delivering Provides Big Results
Over promising is a problem only when you under deliver.... Read More
4 Things Your Clients Want From Your Company
Sure, all clients are different. They have different kinds of... Read More
Poor Customer Service - Are Your Customers Driving Away Other Customers
Every customer you have is a word-of-mouth advertiser for you.... Read More
Whats Love Got To Do With It?
Customer Loyalty, we all want it. Don't we?Some people say... Read More
Basic Levels of Consumer Integrity that Presently Permeates Society
Reality is not always pretty. But here is a tad... Read More
Creating the Right ?Viral Reputation?
Unless you are brand new to business, or have been... Read More
How To Kick Your Customer Service Up A Notch!
Welcome to the inaugural issue of Human Tech Tips --... Read More
Make An Action Plan To Improve Customer Service
Customer Service is a critical factor for keeping your clients... Read More
How To Boost Your Bottom Line With Two Little Words
I hate to sound like one of those cheesy get-rich-quick... Read More
Customer Service: Everyone is Fighting Their Own Personal Battles
Relationships... Money... Health..The Past...Failure..Mental and Spiritual Battles..Time Constraints...Professional pressures..At any... Read More
Customer Service For Huge Profits
Customer service is the most vital asset for Business either... Read More
Service Equals Performance Equals Service
Service can be described as a "performance" of some kind... Read More
10 Customer Service Quality Statements to Measure up Against
It might sound quick and simple, to say how well... Read More
Are You Putting Technology Before Your Customers?
Which is more important the technology or the customer?The one... Read More
Invalid Excuses for Poor Business Results - The Weather
Note to Kmart: It wasn't about the weatherIn the 1970s... Read More
Customer Service: Stop Sabotaging Your Customer Relationships
If you've called for customer service recently you're familiar with... Read More
Top 10 customer service tips
1. Hire people who have a service attitude. Some people... Read More
Aint We Wonderful!
It may come as a surprise to you to discover... Read More
What?s in a Name?
Different people call their Customers by different names. If they... Read More
Is your Online Business Customer-Friendly?
Customer service is increasingly seen as one of the most... Read More
Create Win-Win Deals With Your Competitors
In the competitive world of the 20th century, we generally... Read More
It?s Customer Service Stupid: Delivering Customer Service Training That Sticks
"Society is always taken by surprise at any new example... Read More
Customer Service Has Moved Toward Customer Care
As I waited for an answer to my VCR inquiry... Read More
Foolproof Customer Service Strategies (That Only A Fool Would Try!)
Ever notice how customer service varies from store to store?... Read More
Customer Service Is Dying - and Im Not Feeling So Good Myself
Have you ever called a company and been greeted with... Read More
My Child Has Opie Eye!
7:00 a.m., the silence in the house is broken by... Read More
All of the World of Business Is a Stage
One of the basics of acting taught to me in... Read More
Why Cant Microsoft Make Soft Packaging?
Why is it that Microsoft wants you to buy its... Read More
Under Promise & Over Perform: The Art of Managing Customer Expectations
I'll always feel warmly about Conrad's restaurant, in Glendale, California.On... Read More
Dont Forget your Existing Clients
Quest for new clients shouldn't ignore those who pay the... Read More
Quality vs. Quantity
There is a battle in Call Centers. The teams are... Read More
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