The Art of Giving Great Service
Sales is tough to get right, and depends on retaining those customers, yet people do it badly and unprofessionally all the time. It's really not difficult to learn the art of good service, and if you get it perfect, you will see those rewards.Let's look at an example of service... Read More
CRM = Customers (dont) Really Matter
CRM was supposed to bring companies closer to their clients. The basic idea was to; find out what a client wants and needs, give it to them, and get them to be your client for life.But as with all good technology, it hasn't actually brought the sales teams, marketing departments,... Read More
How to Easily Increase Your Profits
Do you remember the last time you went into a shop and the person 'serving' raced over to you, greeted you with a lovely smile, heaps of enthusiasm and said, "Welcome to our store, what can I help you with today?" And then listened attentively to what you had to... Read More
Customer Neglect
What have you done for your existing customers lately? Probably not much, if you are like most businesses.I know that hunting new business is more of an adrenaline rush than working the business you already have, but it is not as crucial to your long-term success. The best new business... Read More
At Your Service: The Ten Commandments of Great Customer Service!
Customer service is an integral part of our job and should not be seen as an extension of it. A company's most vital asset is its customers. Without them, we would not and could not exist in business. When you satisfy our customers, they not only help us grow by... Read More
Is your Online Business Customer-Friendly?
Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually "serve themselves," without the... Read More
Renewing Customer Loyalty
Every business loses customers, but not many do much about getting them back. And that is a big mistake. Studies show that the average business looses 20 percent of its customer base each year.Here's what that means in practical terms: For example, let's say your business has 700 customers that... Read More
Listening: The Foundation of Communication
Listening is the #1 communication skill for leadership, selling, customer service, and even romance! The problem is, most of us don't listen very well. We're not trained to listen and we don't even realize that listening is a skill. People have lost jobs, customers, employees, and relationships because of an... Read More
Sales Marketing: 10 High Impact Ways To Improve Your Customer Service
If you want to last a long time in business and succeed, you must learn how to make your customers happy.You have to know who are your customers, what they want and keep in touch with them and their needs.Let me suggest to you 10 ways to succeed in doing... Read More
Caring for Your Customers
You probably think I am going to say something like, "The customer is always right." Right?? Wrong.I have many philosophies when dealing with customers, but I definitely do not believe that the customer is always right. However, when the customer is wrong, you must handle the situation delicately.There are many... Read More
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Keeping Clients Happy Keeps them Coming Back
Whether you are a seasoned small business professional, or you... Read More
Customers Who Rave About You and Your Service
According to customer service studies by marketing gurus of the... Read More
The Consumer Power
While most companies talk about consumer friendliness, customer centricity, customer... Read More
The Great American Customer Service Unawareness Campaign
Q: I'm so sick of you so-called business experts always... Read More
Doesnt Anybody Work Here? Nametags Impact Employee Communication
Walmart was the first business to require all its employees... Read More
How To Handle Customer Billing Snafus
Q: I just discovered that for the past six months... Read More
You Bever Know Who Youre Serving
You Never Know Who You're Serving when customers turn irate.I... Read More
Top 10 customer service tips
1. Hire people who have a service attitude. Some people... Read More
And The Difference is... Attitude
I returned a rental car at an airport yesterday. As... Read More
Creating the Right ?Viral Reputation?
Unless you are brand new to business, or have been... Read More
5 Ways Customer Service Managers are Implementing to Increase Customer Focus
According to a Forum Corporation survey of commercial customers lost... Read More
Listening to Customers - 5 Tips
In a strange juxtapositioning of articles, this month's UK '... Read More
Why Communication Skills Dont Work In Customer Service
Every time my firm conducts communication skills training, we know... Read More
What Every Manager Should Know About How to Win the Loyalty of Customers
Dr. Michael LeBoeuf, in his cassette album entitled, Win Customers... Read More
Have You Hugged a Customer Today?
It all started a couple of weeks ago when a... Read More
Customer Service Has Moved Toward Customer Care
As I waited for an answer to my VCR inquiry... Read More
Ten Ways to Help You Improve Your Customer Service
1. Stay in contact with customers on a regular basis.... Read More
Five Ways To Wow Your Client
Running a business is about providing goods and services to... Read More
If Everyone Thinks They Give Good Service, Why Do We As Customers Think Its Poor!
First of all let's look at what customer service is... Read More
Customer Service and Marketing that Works
Go into many businesses today and try and get service,... Read More
Handling Angry Clients
What do you do when your client gets mad at... Read More
4 Customer Service Mistakes Companies Should Avoid Making
1) Being placed on hold endlessly. Don't you just love... Read More
Passing the After-Sales Test
Some time ago a major UK food retailer decided to... Read More
Aint We Wonderful!
It may come as a surprise to you to discover... Read More
How to Win the Hearts of Your Customers and Friends
Those of us doing business over the internet have to... Read More
Customer Service, the Internets Primary Neglected Business Concern
Customer service is everything to a business. Just look at... Read More
A White Paper: Profiting with Kindness
In 2002, there wasn't much interest for Kindness in business,... Read More
How to Provide Instant Customer Service
Customer service is an essential component of any business. Clearly,... Read More
At Your Service: The Ten Commandments of Great Customer Service!
Customer service is an integral part of our job and... Read More
Minimize The Pain of Check Recovery
$350 million in bad checks are written each and every... Read More
Marketing as a Spiritual Practice
"Marketing as a spiritual practice." It sounds contradictory ? how... Read More
E-Business?s Best Friend: eCRM
From Ebay to the smallest home-operated start-up, e-businesses of all... Read More
The Number 1 Rule for Businesses - Be Professional
Have you ever walked into a store and things looked... Read More
Establishing Yourself as an Expert in the Eyes of Your Customers
The most important aspect of a successful business is developing... Read More
At Your Service: The Ten Commandments of Great Customer Service!
Customer service is an integral part of our job and... Read More
Customers - Hold Onto the Ones Youve Got
You probably spend a great deal of your time looking... Read More
Becoming A Solution To Your Customers Problems
Those of us in home based and small businesses are... Read More
Caring for Your Customers
You probably think I am going to say something like,... Read More
Making Your Contacts Work For You
The best way to explain this concept is to tell... Read More
Customer First Customer Service
The world of customer service is rapidly changing. Thirty years... Read More
Customer No Service - How to Lose a Loyal Customer!
So today was the day where I almost stopped going... Read More
From Scowl to Smile: 5 Practical Steps to Instill Exceptional Customer Service
Whether in a restaurant, a retail establishment, or the local... Read More
CRM - Its Relevance
In today's demanding economy, the first line of any business... Read More
CEM Can Improve Customer Loyalty
'A 5 percent increase in customer retention increases profits by... Read More
Is Your Food Establishment Clean?
Is your restaurant, bar or hotel clean? I mean really... Read More
Making The Most Of Newsletters
Newsletters can be wonderful tools for communicating with your customers... Read More
Top 10 customer service tips
1. Hire people who have a service attitude. Some people... Read More
Attitude of Service
When conducting a training session about customer service, I always... Read More
Invalid Excuses for Poor Business Results - The Weather
Note to Kmart: It wasn't about the weatherIn the 1970s... Read More
What Do They Want Anyway?
You want customers. I want customers. We all want customers.... Read More
Renewing Customer Loyalty
Every business loses customers, but not many do much about... Read More
Call Center Software - Your Tool of Choice in Customer Relations
The call center represents your first line of communication with... Read More
How To Handle Customer Billing Snafus
Q: I just discovered that for the past six months... Read More
You MUST Sweat the Small Stuff
It's The Little Things That Make or Break a Small... Read More
We Sell For Less and Our Stores Are a Mess!
What kind of image do you present when marketing your... Read More
Communicating Value
Abstract: People buy for their reasons, not yours. This article... Read More
Can Three Words In Websters Dictionary Be The Key To Customer Loyalty?
Are you concerned about customer loyalty? Are your customers so... Read More
How to Provide Instant Customer Service
Customer service is an essential component of any business. Clearly,... Read More
Turning Customer Mistakes Into Raving Fans
When you make a mistake with a customer, should you... Read More
What To Do When Youve Blown It
It's bound to happen sooner or later ? yes, even... Read More
Handling Difficult Customers - 8 Strategies
In any business our customers are one of our most... Read More
How to Deliver Exceptional Customer Service
Having been in business a number of years, I'm amazed... Read More
The 7 Principles of Business Integrity
If you have integrity, nothing else matters. If you don't... Read More
Have You Hugged a Customer Today?
It all started a couple of weeks ago when a... Read More
Increase Sum in Your Check Account with Follow-Ups
We'll be examining what makes follow up to prospects/customers so... Read More
What Every Manager Should Know About How to Learn from the Complaints of Customers and Employees
Listening to complaints, whether they're reasonable or not, is a... Read More
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