Customer support is very important when you're running a business, whether your business is on or off the net. If your customer support is hopeless, you'll soon find your customers running away from you and worse, telling others to stay away too.If you're like many of us out there, the... Read More
Over promising is a problem only when you under deliver. There are a number of ways that you can overdeliver to your customers or prospects, and as a result create a win-win situation for you both. They will be provided with some additional value, while you will be upgrading your... Read More
What a lot of money we have been wasting on dealing with customer complaints.Instead of dealing with them and attempting to satisfy the customer we should create a process that makes complaining so difficult then when customers complain they get such a huge negative experience and never receive any satisfaction.They... Read More
Customer service is everything to a business. Just look at big, successful retail chains: They let you return perfectly good merchandise just because you changed your mind. Is that insane? Yes, pretty much, but it's also good customer service, and it's a good investment, and the "secret" of success, for... Read More
Running a business is about providing goods and services to human beings. Their experience with you can make the difference between a good day, a terrible day, a nothing-special day, and a "WOW" day for them! Wouldn't you like to be the reason a client's day changes from boring to... Read More
The buzz is all about customer service and call center outsourcing, also known as BPO (Business Process Outsourcing). According to Gartner, the outsourcing market in Europe has grown with over 6%, BPO with 10%. The market for offshore outsourcing (to low wage countries) is growing with a whopping 40% this... Read More
"Right, People. Let's blast out that mail campaign we've been planning for so long."It's time to put your trusty CRM software to work; to let it earn its keep. You run a search of people and companies you want to target.You soon realize something's wrong when your list is far... Read More
With all of the recent data theft in the financial sector, it is important to make sure that we don't go crazy trying to protect ourselves from risk. Risk management does have a value but this value lies mostly on the front end. Reactionary risk management almost always produces a... Read More
Every business loses customers, but not many do much about getting them back. And that is a big mistake. Studies show that the average business looses 20 percent of its customer base each year.Here's what that means in practical terms: For example, let's say your business has 700 customers that... Read More
One of the basics of acting taught to me in grade school was the important principle of "staying in character." Staying in character means holding the image and personality of the character you are assigned to portray without letting your own personality leak through.Applying the principle in school, I would... Read More
|
|||||
|
|
|
You've been going 6-to-late; exhausted by running the supersonic treadmill... Read More
Two situations, two perfectly acceptable experiences, but in one case,... Read More
Newsletters can be wonderful tools for communicating with your customers... Read More
7:00 a.m., the silence in the house is broken by... Read More
We all know the old adage, "The Customer is Always... Read More
Customer service is an essential component of any business. Clearly,... Read More
I'd like to start this article with a test ?What... Read More
Is customer service a lost art? Before you answer that... Read More
While most companies talk about consumer friendliness, customer centricity, customer... Read More
Corporations in every sector are spending more than ever before... Read More
When you make a mistake with a customer, should you... Read More
Have you ever been in a department store and known... Read More
Client satisfaction starts with meeting or beating the contractual obligations... Read More
There is a widely accepted principle of human behavior that... Read More
Every customer you have is a word-of-mouth advertiser for you.... Read More
We, as small business people, naturally dislike complaints from our... Read More
I returned a rental car at an airport yesterday. As... Read More
Customer service is an integral part of our job and... Read More
It's never too soon to start saying thanks to your... Read More
Businesses like to brag in their advertising about quality of... Read More
I call it the "wave and roll."You walk up to... Read More
Prime directive: Make sure your claim is reasonable! Otherwise, forget... Read More
Background The company was experiencing an increase in the number... Read More
Q: I'm so sick of you so-called business experts always... Read More
Customer service is the most vital asset for Business either... Read More
If there was a restaurant in your town that was... Read More
'A 5 percent increase in customer retention increases profits by... Read More
Even the best business will receive an occasional customer complaint.... Read More
With all of the calendars and PDA's and lists I... Read More
As someone who has been heavily involved facilitating strategic planning... Read More
Q: In a recent column you made the point that... Read More
Abstract: People buy for their reasons, not yours. This article... Read More
Outsourcing seems to be the new-new thing and approximately 50%... Read More
Some businesses have slow paying customers or past due balances... Read More
Customer retention is vital to a business. If you cannot... Read More
1. It's all about the customer. Some companies focus too... Read More
Homebuyers are an interesting study. Watching people make their home... Read More
The purpose of business is to create and retain a... Read More
In the competitive world of the 20th century, we generally... Read More
In a mobile detail or mobile car wash business you... Read More
Ever notice how customer service varies from store to store?... Read More
A few months ago, I wrote about ingenious styles of... Read More
1) Being placed on hold endlessly. Don't you just love... Read More
A few weeks ago we conducted our annual "Customer Experience... Read More
What is your customer saying about you? Do you really... Read More
No matter how hard you try, in business you simply... Read More
Is the special treatment you designed specifically to keep customers... Read More
When you own a business, you may find yourself in... Read More
Recognize metaphors from every angle and round up more insight... Read More
The relationship between customer satisfaction and success of a service... Read More
First let us specifically define customer service. It is the... Read More
Every time my firm conducts communication skills training, we know... Read More
The call center represents your first line of communication with... Read More
I wish I had a nickel for every time someone... Read More
As an entrepreneur, I'm always intrigued by small businesses, home-based... Read More
Looking for hi-fi computer peripherals? Finding it tough to decide... Read More
Delight = Customer Expectation plus 1. This was the simple... Read More
In this day of terrible customer service, it should come... Read More
Listening to complaints, whether they're reasonable or not, is a... Read More
The defintion of Customer Relationship Management (CRM) that I favor... Read More
Yesterday I went to buy a sandwich at a franchised... Read More
"Right, People. Let's blast out that mail campaign we've been... Read More
Q: I'm so sick of you so-called business experts always... Read More
Sure, all clients are different. They have different kinds of... Read More
It is important to remember that the customer doesn't necessarily... Read More
If there was a restaurant in your town that was... Read More
Customer Service |