How Not to Get Stiffed, Improving Your Collection Procedures
Some businesses have slow paying customers or past due balances because they didn't "train" their customers in the beginning.It is important that your customers know your credit policy and/or terms of payment, BEFORE they become a customer. Reiteration of your credit policy, when payment is overdue, is a good step... Read More
Ten Ways to Help You Improve Your Customer Service
1. Stay in contact with customers on a regular basis. Justas it is bad news to send out too many emails to customers,it is just as bad to not stay in contact with them.Customers don't want to feel abandoned. So don't. Here are three things to help you stay in... Read More
Find Out Where Your Firm Stands in Today?s Customer
Looking For Ways to Improve Sales and Customer Relationships?Find Out Where Your Firm Stands in Today's Customer Touchpoint Management (CTM) Revolution by Taking the CTM Quiz(San Rafael, CA) What could be more important than improving sales and your customer relationships? Today, there is a fast growing movement, a revolution, among... Read More
First Contact: The Source of Customer Loyalty
With customers being smarter, more cost conscious, more product knowledgeable and more demanding, improving customer service has become a major focus within many businesses. In Customer Satisfaction is Worthless; Customer Loyalty is Priceless, author Jeffrey Gitomer contends the real solution is shifting the paradigm away from customer service to customer... Read More
DONT Give Your Customers What They Want!
One of the mantras we hear repeatedly in business is "The customer is always right." I'm here to tell you that if you want to build a thriving business you need to forget that saying, and take note of Payne's Law #1 "The customer is always right- some of the... Read More
Astonish your Customers With These Customer Service Tips
Customer service today is getting worse. Win customers over and you build your business for life. Proven by the leader in the industry -- Nordstrom's. Nordstrom's customer service keeps improving and they continue to drive others out of business because of it. Here are six ways you can thrill customers... Read More
Are You A Coward? I Was
Over the last month, I have come to hate emails and answerphones; not because I get 100 emails every day but because emails and answerphones are fast becoming the tool of the coward. At Beyond Philosophy we worked with a client a while ago whose account managers and sales teams... Read More
Minimize The Pain of Check Recovery
$350 million in bad checks are written each and every week. That fact alone makes bad checks a serious problem for American businesses. It is almost inevitable that, if your business accepts checks, you have been affected by this. As well as being stuck with bank fees for depositing a... Read More
Mexico: Online Ordering?Dont!
I got it into my head sometime in December 2004 that I wanted order a laptop computer. I thought I would get one from the hugely popular computer company that allows you to call their 800 number and custom order what you want. Presto, like magic, it appears at your... Read More
Does Your Customer Talk Back To You?
What is your customer saying about you? Do you really know? Does your customer really know who you are?If you don't know what your customer thinks about you, your business, your product and your services, then you might as well close shop!A customer is the lifeblood of every business and... Read More
|
|
|
|
|
|
|
|
|
|
|||||
|
|
|
|||
4 Myths about Customer Value
The purpose of business is to create and retain a... Read More
Handling Customer Complaints
Even the best business will receive an occasional customer complaint.... Read More
Everyone talks in code!
How often have you left a meeting with a customer... Read More
Top Ten Strategies for Delivering 5-Star Customer Service
Customer satisfaction is valuable, but customer loyalty is priceless. In... Read More
Modern Call Center Solutions - Keeping in Touch is the Key
Call center solutions solve a range of age-old problems. As... Read More
Saying Thank You to Your Clients
"Thanking your customers" - Why you should do it and... Read More
Becoming A Solution To Your Customers Problems
Those of us in home based and small businesses are... Read More
The Great American Customer Service Unawareness Campaign
Q: I'm so sick of you so-called business experts always... Read More
Client Appreciation - It Means Everything!
Want to know the secret for keeping your clients forever?... Read More
The Dissatisfied Customer
We, as small business people, naturally dislike complaints from our... Read More
Service Equals Performance Equals Service
Service can be described as a "performance" of some kind... Read More
The Nine Principles of Customer Service for the Travel Industry©
If you want to learn how to get your clients... Read More
The Death of the Loyal Customer
One of my classes in management focused on the repeat... Read More
E-Business?s Best Friend: eCRM
From Ebay to the smallest home-operated start-up, e-businesses of all... Read More
What Every Employee Should Know About How to Win the Loyalty of Customers
Dr. Michael LeBoeuf, in his cassette album entitled, Win... Read More
Customer Service For Huge Profits
Customer service is the most vital asset for Business either... Read More
Your Actions Tell Your Clients How You Expect To Be Treated
There is a widely accepted principle of human behavior that... Read More
Losing Angry Customers
This article offers five ways to help you deal with... Read More
At Your Service: The Ten Commandments of Great Customer Service!
Customer service is an integral part of our job and... Read More
The Drawback of Hacking Off a Blogger Through Weak Process Gaps and Pathetic Customer Service
With all of the recent data theft in the financial... Read More
The Logic of Emotion!
Homebuyers are an interesting study. Watching people make their home... Read More
Mexico: Online Ordering?Dont!
I got it into my head sometime in December 2004... Read More
Make Your Customer Your Friend
The simplest way to describe a 'durian' (pronounced doo-ree-ann) is... Read More
Why Passenger Surveys are a Transport Operators Best Friend
Public transport operators who already use passenger surveys may not... Read More
DONT Give Your Customers What They Want!
One of the mantras we hear repeatedly in business is... Read More
Complaining Consumers
The salesman's job is to be well informed; extremely well... Read More
Take Care of Yourself Before You Take Care of Your Customer
One of the most important questions people ask when they... Read More
Responding to Complaints
It's possible that in the course of your business dealings,... Read More
We Got It Wrong: Never Under Promise & Over Deliver
You know how it is, you believe something for so... Read More
Learning from Your Employees and Customers Complaints
Listening to complaints, whether they're reasonable or not, is a... Read More
4 Tips Toward Overcoming Bad Customer Service
Customer service is the pits, you say. You are not... Read More
Moments That Matter
Many years ago, I was a first year apprentice assigned... Read More
Reducing Customer Resistance to Your Product or Service
Resistance has to do with putting up blocks that prevent... Read More
Handling Customer Complaints
Even the best business will receive an occasional customer complaint.... Read More
Customer Service Consultants
When all else fails in your company to meet the... Read More
Dont Eliminate The Middle Man - Add One
Today, there are situations when we actually add a "middle... Read More
How to Provide Instant Customer Service
Customer service is an essential component of any business. Clearly,... Read More
CRM - Its Relevance
In today's demanding economy, the first line of any business... Read More
How To Handle Customer Billing Snafus
Q: I just discovered that for the past six months... Read More
Your Voice Print
"Mountains are built one pebble at a time and climbed... Read More
Make Your Customer Your Friend
The simplest way to describe a 'durian' (pronounced doo-ree-ann) is... Read More
Why You Should Always Honour Your Guarantees - Even When The Customer Is In The Wrong
The Reason Why Direct Internet Marketers Have To Work So... Read More
What To Do When Youve Blown It
It's bound to happen sooner or later ? yes, even... Read More
Making Customer Satisfaction Surveys Work
Why bother? Good customer service is the life blood of... Read More
What Do Your Clients REALLY Think of You?
I'd like to start this article with a test ?What... Read More
Dont Be Afraid To Give Problem Customers The Boot
Q: In a recent column you made the point that... Read More
You Bever Know Who Youre Serving
You Never Know Who You're Serving when customers turn irate.I... Read More
Learn to Anticipate Your Customers Needs
This morning I was having breakfast with my good friend... Read More
Dealing with People - Words to Avoid
You probably realise how the wrong tone of voice and... Read More
Customers Who Rave About You and Your Service
According to customer service studies by marketing gurus of the... Read More
Make An Action Plan To Improve Customer Service
Customer Service is a critical factor for keeping your clients... Read More
Post Office, Incredible Lady Postmaster
There are two Post Offices that I routinely visit. One... Read More
A New Way To Handle Complaints, Or Is It?
What a lot of money we have been wasting on... Read More
Whats For Lunch?
As an entrepreneur, I'm always intrigued by small businesses, home-based... Read More
All of the World of Business Is a Stage
One of the basics of acting taught to me in... Read More
How to Succeed in Business Without Compromising Your Integrity
I spent some twenty years in the corporate world, for... Read More
How to Retain Your Customers the Dish Network Way
Customer retention is vital to a business. If you cannot... Read More
Service Equals Performance Equals Service
Service can be described as a "performance" of some kind... Read More
Doesnt Anybody Work Here? Nametags Impact Employee Communication
Walmart was the first business to require all its employees... Read More
Dealing with Difficult People
1. Don't get Hooked !!!When people behave towards you in... Read More
Be A Resource
What is one of the greatest ways to add value... Read More
The Dissatisfied Customer
We, as small business people, naturally dislike complaints from our... Read More
Small Business Customer Service Can Work Against You
Is the special treatment you designed specifically to keep customers... Read More
Why Cant Microsoft Make Soft Packaging?
Why is it that Microsoft wants you to buy its... Read More
What Type Of Software Is This?
The other day while at the book store, I came... Read More
CEM Can Improve Customer Loyalty
'A 5 percent increase in customer retention increases profits by... Read More
Customer Service |