Corporations in every sector are spending more than ever before in an attempt to improve their customer service levels. Every year they pour hundreds of millions of dollars into new systems and training programs that promise them the ability to win customer loyalty. Despite their efforts, however, customer satisfaction results... Read More
With Some Tips on How to RespondTt has probably happened to you if you own your own online business. You get an email or even a phone call from someone who is upset or unhappy with this or that about your business. Most of us don't really care to deal... Read More
Customer service today is getting worse. Win customers over and you build your business for life. Proven by the leader in the industry -- Nordstrom's. Nordstrom's customer service keeps improving and they continue to drive others out of business because of it. Here are six ways you can thrill customers... Read More
In order to maintain a successful business, the business must understand and maintain a positive relationship with its customers. Customer Relationship Management (CRM) is the process of bringing the customer and the company closer together. There are many different areas in which Customer Relationship Management can be implemented. The goal... Read More
Is your restaurant, bar or hotel clean? I mean really clean. I don't mean "do you stick to all the rules and regulations?". I mean, do you and your staff really care about cleanliness and hygiene?Just complying with hygiene regulations will almost certainly result in you breaking them. By meeting... Read More
Client satisfaction starts with meeting or beating the contractual obligations of the relationship. There are also some intangibles that can help you to over deliver to a client.MeetingsIn most organizations it's easy to deliver additional value around meetings, because statistically, most companies run meetings poorly. Capture important notes during your... Read More
What do your customers experience when they interact with your business? As a mystery shopper, I help businesses see themselves through the eyes of their customers by posing as a typical customer and evaluating their service, quality and cleanliness. Was it easy to find what I needed?... Read More
The Reason Why Direct Internet Marketers Have To Work So Hard To Earn Our TrustA bad attitude to customer service can literally destroy your business.So, I thought I'd share my response to what I read on an Internet Marketing Forum recently to illustrate my point.It started with a genuine request... Read More
Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually... Read More
Two situations, two perfectly acceptable experiences, but in one case, an excitement about great service and in the other case, just OK.The LaptopI have a laptop which is under warranty - 5 working day turnaround they said when I rang them about a power problem. Efficient and effective they were... Read More
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Listening to complaints, whether they're reasonable or not, is a... Read More
You Never Know Who You're Serving when customers turn irate.I... Read More
It's a salesperson's worst nightmare- the phone call that comes... Read More
In order to maintain a successful business, the business must... Read More
If you want to learn how to get your clients... Read More
Whether online or off, if you plan on running or... Read More
Every customer you have is a word-of-mouth advertiser for you.... Read More
You want customers. I want customers. We all want customers.... Read More
When was the last time you received a handwritten note... Read More
One of my classes in management focused on the repeat... Read More
At 8.30 am a wealthy client (on his way to... Read More
The defintion of Customer Relationship Management (CRM) that I favor... Read More
If you want to last a long time in business... Read More
We all want great service, whether we are buying our... Read More
Delight = Customer Expectation plus 1. This was the simple... Read More
"Mountains are built one pebble at a time and climbed... Read More
We'll be examining what makes follow up to prospects/customers so... Read More
The future of customer service is here. Technology has made... Read More
Customer Service is a critical factor for keeping your clients... Read More
The buzz is all about customer service and call center... Read More
It should be a straightforward business scenario: making sure that... Read More
What customers really want can be divided into two areas.Firstly... Read More
A few weeks ago we conducted our annual "Customer Experience... Read More
Is the special treatment you designed specifically to keep customers... Read More
Millions of people, just like you, end up with a... Read More
Running a business is about providing goods and services to... Read More
Customers put you in business, keep you in business, and... Read More
When people ask, "What is CRM?" the literal answer is,... Read More
Oh, what has happened to the carbon-based organizational interface? Many... Read More
From Ebay to the smallest home-operated start-up, e-businesses of all... Read More
1. Don't get Hooked !!!When people behave towards you in... Read More
Which is more important the technology or the customer?The one... Read More
Those of us doing business over the internet have to... Read More
Do you remember the last time you went into a... Read More
It should be a straightforward business scenario: making sure that... Read More
The latest report from the American Customer Satisfaction Index (Michigan... Read More
Customer service and customer service training are vital for any... Read More
You probably realise how the wrong tone of voice and... Read More
Many organizations tackle to the issue of customer service by... Read More
You have no doubt heard the saying that the customer... Read More
In a strange juxtapositioning of articles, this month's UK '... Read More
If you're a pet owner, you know the stress of... Read More
Loyal customers are the foundation of almost every business. Going... Read More
Anyone who knows me knows my favorite fast food restaurant... Read More
It's a salesperson's worst nightmare- the phone call that comes... Read More
At 8.30 am a wealthy client (on his way to... Read More
It all started a couple of weeks ago when a... Read More
Oh, what has happened to the carbon-based organizational interface? Many... Read More
Corporations in every sector are spending more than ever before... Read More
Listening to complaints, whether they're reasonable or not, is a... Read More
There are five techniques that have been proven to be... Read More
The purpose of business is to create and retain a... Read More
Are your company's call center services all that they could... Read More
The President of a 200+ store division of a major... Read More
"Hi this is Randy. Leave me a message after the... Read More
It's never too soon to start saying thanks to your... Read More
Customer Service is a blessing and a curse; a blessing... Read More
A growing number of individuals are finding themselves called to... Read More
"Marketing as a spiritual practice." It sounds contradictory ? how... Read More
Like any business, carpet and upholstery cleaning requires excellent customer... Read More
If you're still dreaming about raising outside capital for your... Read More
Want to know the secret for keeping your clients forever?... Read More
Running a business is about providing goods and services to... Read More
1. Hire people who have a service attitude. Some people... Read More
If you are up to your ears in a stressful... Read More
Have you ever walked into a store and things looked... Read More
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