Become a Customer Enthusiasm-Guru!
One thing all successful small business owners have in common is the knowledge that their business is based on enthusiastic customers. Despite their multi-tasking titles of bookkeeper, service provider and sales-manager, their most important title is Customer-Enthusiasm Guru.Your question, undoubtedly, is how do I find time in my unbelievably over-loaded... Read More
Make Your Customer Your Friend
The simplest way to describe a 'durian' (pronounced doo-ree-ann) is to say it's a yellowish-green fruit about the size of an mid-sized watermelon. It has a thick skin of spikes, and a rich bitterish-sweet fruit.Known as the King of Fruits, it emits an overpoweringly pungent smell that lingers on for... Read More
8 Critical Steps to Establish a Customer Service Culture
"Every company's greatest assets are its customers, because without customers there is no company," --Erwin FrandDuring our recent weakened economy, many businesses have seen declining revenues and declining budgets. Declining budgets often lead to reduced staff levels and diminished services. To me, this does not make sense. I believe that... Read More
Customer Service For Huge Profits
Customer service is the most vital asset for Business either it is online or offline. It's the critical factor which determines if your business has a future or not. There are two vital components to every interaction you have with a customer1) The purchase or transaction 2) The relationshipIn order... Read More
Minimize The Pain of Check Recovery
$350 million in bad checks are written each and every week. That fact alone makes bad checks a serious problem for American businesses. It is almost inevitable that, if your business accepts checks, you have been affected by this. As well as being stuck with bank fees for depositing a... Read More
Boomerang Customers- What You Might NOT Think Brings Them Back!
With all of the calendars and PDA's and lists I make I recently did a really dumb thing. I forgot my best friend's birthday and her anniversary. Both special days are back to back and I forgot both of them. After being friends for twenty years I feel old and... Read More
Reducing Customer Resistance to Your Product or Service
Resistance has to do with putting up blocks that prevent us from doing, being, or accomplishing what we want for our business. There are many reasons for feeling resistance including fear of new things or change, fear of failure or success or even fear of not being perfect.When we resist... Read More
Should I Have My Company Mystery Shopped?
I wish I had a nickel for every time someone said to me, "Oh, you do Mystery Shopping; I always wanted to do that!" I think most people do find the thought of posing as a customer and reporting back on how they were treated, rather intriguing. But there is... Read More
Creating the Right ?Viral Reputation?
Unless you are brand new to business, or have been under a rock for quite some time - one key marketing technique (which isn't new) - is called 'Viral'.Based on the word 'virus' - viral marketing or viral business simply means it 'spreads' like a virus.The roots of online viral... Read More
Loyalty Programs May Keep Customers Coming Back ? But First You?ve Got to Earn their Trust
Remember trading stamps? If you're over 40, chances are you will. Every time you shopped at a participating grocery store or gas station they gave you stamps to paste into a book. When you'd accumulated enough stamps, you could cash them in for "free" gifts.These stamps were one of the... Read More
|
|
|
|
|
|
|
|
|
|
|||||
|
|
|
|||
What Every Employee Should Know About Putting Positive Phrases Into Customer Service
If you were a customer on the telephone with a... Read More
Do You Want More Profits? - Follow The Golden Rules Of Providing Good Customer Service
Last night I was at my computer and a Skype... Read More
Customer Service - A Lost Art?
Is customer service a lost art? Before you answer that... Read More
Customer Service For Huge Profits
Customer service is the most vital asset for Business either... Read More
Courting Customers - From First Date to Marriage
Landing a new client is like courting a potential spouse.... Read More
Creating the Right ?Viral Reputation?
Unless you are brand new to business, or have been... Read More
Customer Service: Stop Sabotaging Your Customer Relationships
If you've called for customer service recently you're familiar with... Read More
The death of customer servie
The other day a reporter call to interview me on... Read More
The Marvelous World of Metaphors
Recognize metaphors from every angle and round up more insight... Read More
Committed To Your Customer? Prove It When They Complain!
Businesses like to brag in their advertising about quality of... Read More
Treating the Customer Dissatisfaction Epidemic: How to Go Beyond Simply Masking the Symptoms
Corporations in every sector are spending more than ever before... Read More
How To Kick Your Customer Service Up A Notch!
Welcome to the inaugural issue of Human Tech Tips --... Read More
Putting The Service Back In Customer Service
The future of customer service is here. Technology has made... Read More
Post Office, Incredible Lady Postmaster
There are two Post Offices that I routinely visit. One... Read More
Ten Ways to Help You Improve Your Customer Service
1. Stay in contact with customers on a regular basis.... Read More
Saying Thank You to Your Clients
"Thanking your customers" - Why you should do it and... Read More
Get Customers to Stop Calling You--12 Easy Ways to Save Money with Online Customer Support
Despite rumors to the contrary, the Web is not dead.... Read More
Customer Service and Call Center Outsourcing, Whats The Buzz?
The buzz is all about customer service and call center... Read More
How to Transform Your Voicemail into an Effective Medium of Communication
"Hi this is Randy. Leave me a message after the... Read More
Modern Call Center Solutions - Keeping in Touch is the Key
Call center solutions solve a range of age-old problems. As... Read More
What Every Employee Should Know About How to Win the Loyalty of Customers
Dr. Michael LeBoeuf, in his cassette album entitled, Win... Read More
Accountants / Lawyers Do Yourself a Favor - What do Your Customers Want?
In my day to day practice in strategic human resource... Read More
Client Appreciation - It Means Everything!
Want to know the secret for keeping your clients forever?... Read More
The Sellers Creed
I will not make sales. I will make Customers.I will... Read More
Service Equals Performance Equals Service
Service can be described as a "performance" of some kind... Read More
When the Customer Demands: Give a Discount or Lose the Order
Periodically every sales person encounters the customer who refuses to... Read More
Turning Customer Mistakes Into Raving Fans
When you make a mistake with a customer, should you... Read More
One of the Secrets of a Great Customer Experience
A few weeks ago we conducted our annual "Customer Experience... Read More
Handling Angry Clients
What do you do when your client gets mad at... Read More
Customer Service Consultants
When all else fails in your company to meet the... Read More
Accountability
The Call Center world is an intense pressure-driven environment continually... Read More
Clients?Do You Really Need Them?
Running a successful business takes a lot of energy and... Read More
Empowering Customer Service Vital
It never fails to amaze me how many companies have... Read More
Breaking the Ice and Winning Over the Client!
Wherever you turn these days you'll find articles covering every... Read More
Oil Change Customer from Hell or Hoax; You Decide
Evacuation, "E-Vac" Oil System for Oil ChangingHow do most mobile... Read More
Customer Service - Winning Customer Experiences
Winning Customer ExperiencesMuch research has been done on what the... Read More
At the Carwash; The Customer really is always Right
You have no doubt heard the saying that the customer... Read More
Are You A Coward? I Was
Over the last month, I have come to hate emails... Read More
Whatever Happened To Customer Service?
Do you remember the last time you went into a... Read More
Basic Levels of Consumer Integrity that Presently Permeates Society
Reality is not always pretty. But here is a tad... Read More
If Everyone Thinks They Give Good Service, Why Do We As Customers Think Its Poor!
First of all let's look at what customer service is... Read More
Is Your CRM (Customer Relationship Management) System Doomed To Fail?
"Right, People. Let's blast out that mail campaign we've been... Read More
Difficult Customers - Theres No Such Thing
A couple of years ago I had a call from... Read More
What Every Manager Should Know About How to Prevent Customer Service Conflicts
There are five techniques that have been proven to be... Read More
How To Kick Your Customer Service Up A Notch!
Welcome to the inaugural issue of Human Tech Tips --... Read More
What Every Manager Should Know About Seeing the World from Where the Customer Is Standing
It is important to remember that the customer doesn't necessarily... Read More
Have You Hugged a Customer Today?
It all started a couple of weeks ago when a... Read More
How to Succeed in Business Without Compromising Your Integrity
I spent some twenty years in the corporate world, for... Read More
Poor Customer Service - Are Your Customers Driving Away Other Customers
Every customer you have is a word-of-mouth advertiser for you.... Read More
Dealing with People - Words to Avoid
You probably realise how the wrong tone of voice and... Read More
Communicating Value
Abstract: People buy for their reasons, not yours. This article... Read More
4 Easy Steps to Better Online Customer Support
Customer support is very important when you're running a business,... Read More
Moments That Matter
Many years ago, I was a first year apprentice assigned... Read More
Customer Service - A Sweet Essence
First let us specifically define customer service. It is the... Read More
Writing The Book On Great Customer Service
Q: One of the big chain bookstores recently opened up... Read More
Retail Store U-Scan Machines: Self-Serve or Voluntary Part Time Job?
Do many of us realize that we are working an... Read More
Hit The Jackpot With Customer Complaints
Our most powerful instinct is to avoid customer complaints, but... Read More
CRM - Its Relevance
In today's demanding economy, the first line of any business... Read More
Be the Customer: See Yourself as Your Customers Do
What do your customers experience when they interact with your... Read More
Top Ten Strategies for Delivering 5-Star Customer Service
Customer satisfaction is valuable, but customer loyalty is priceless. In... Read More
Client Appreciation - It Means Everything!
Want to know the secret for keeping your clients forever?... Read More
Making Customer Satisfaction Surveys Work
Why bother? Good customer service is the life blood of... Read More
CRM For Beginners ? Customer Relationship Management Basics
In order to maintain a successful business, the business must... Read More
Customer Service Has Moved Toward Customer Care
As I waited for an answer to my VCR inquiry... Read More
Do You Want More Profits? - Follow The Golden Rules Of Providing Good Customer Service
Last night I was at my computer and a Skype... Read More
Absence Makes the Heart Grow Fonder
However, in the world of business, this cliché may not... Read More
Customer Service |