How to Provide Instant Customer Service
Customer service is an essential component of any business. Clearly, if you work alone your business thrives on good customer service. But what if you run much of your business online? How do you provide excellent customer service 24 hours a day seven days a week? Here's an idea which... Read More
Absence Makes the Heart Grow Fonder
However, in the world of business, this cliché may not necessarily be true. Sometimes it can be more like 'Out of Site, Out of Mind'.Your existing clients are your most important business assets. They are already aware of the exceptional products or services that you provide and you have already... Read More
Sales Marketing: 10 High Impact Ways To Improve Your Customer Service
If you want to last a long time in business and succeed, you must learn how to make your customers happy.You have to know who are your customers, what they want and keep in touch with them and their needs.Let me suggest to you 10 ways to succeed in doing... Read More
Developing A Customer Complaint System
Background The company was experiencing an increase in the number of customer complaints and an increase in the cost of processing them and we were hired to analyze the current situation and develop recommendations to increase the effectiveness of the process of administering and resolving the complaints.Identify Customer Requirements ... Read More
It?s Customer Service Stupid: Delivering Customer Service Training That Sticks
"Society is always taken by surprise at any new example of common sense."This Ralph Waldo Emerson quote opens one of the most impressive works on customer service: Michael LeBoeuf's book How To Win Customers and Keep Them For Life. I am a fan of the book, and of the man,... Read More
What Every Manager Should Know About How to Learn from the Complaints of Customers and Employees
Listening to complaints, whether they're reasonable or not, is a part of every manager's job. Sometimes complaints can be overwhelming. However, when we take them in stride with an open mind, we can learn much from our employees' and customers' feelings about the workplace. After all, a complaint is nothing... Read More
Customer Service Is More Than Just Being Nice To People
Many organizations tackle to the issue of customer service by exhorting their employees to speak with a smile. Be polite. Never lose your cool. But isn't that a little like closing the barn door after the horses have gotten out? Good customer service should be about a good customer experience... Read More
What Every Employee Should Know About How to Prevent Customer Service Conflicts
There are five techniques that have been proven to be effective in resolving, minimizing, and preventing conflicts. And by conflicts I am referring to any of the following that may take place between two or more people: misunderstanding, miscommunications, arguments, disagreements, mixed messages, fighting, etc.A. Active Listening: Use this approach... Read More
Listen to Suggestions
If you are up to your ears in a stressful situation, it becomes difficult to think clearly. Sometimes, it is best to walk away from a problem, and think about it, rather than try to solve it with an instant solution.My grandfather used to say: "Even the court jester can... Read More
Customers - Hold Onto the Ones Youve Got
You probably spend a great deal of your time looking for new customers or clients. However, are you sure your doing enough to hold onto the ones you've got.One of the least costly ways to grow your business is to get customers to come back and buy more of your... Read More
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Absence Makes the Heart Grow Fonder
However, in the world of business, this cliché may not... Read More
DONT Give Your Customers What They Want!
One of the mantras we hear repeatedly in business is... Read More
Cheap To Keep
You've heard it all before when it comes to stats... Read More
Proofs of Delivery and Logistics: Speeding Throughput and Avoiding Pitfalls
It should be a straightforward business scenario: making sure that... Read More
How to Provide Instant Customer Service
Customer service is an essential component of any business. Clearly,... Read More
We Sell For Less and Our Stores Are a Mess!
What kind of image do you present when marketing your... Read More
We Got It Wrong: Never Under Promise & Over Deliver
You know how it is, you believe something for so... Read More
Breaking the Ice and Winning Over the Client!
Wherever you turn these days you'll find articles covering every... Read More
How to Succeed in Business Without Compromising Your Integrity
I spent some twenty years in the corporate world, for... Read More
4 Easy Steps to Better Online Customer Support
Customer support is very important when you're running a business,... Read More
Accountability
The Call Center world is an intense pressure-driven environment continually... Read More
How to Win the Hearts of Your Customers and Friends
Those of us doing business over the internet have to... Read More
Caring for Your Customers
You probably think I am going to say something like,... Read More
When the Customer Demands: Give a Discount or Lose the Order
Periodically every sales person encounters the customer who refuses to... Read More
What Every Manager Should Know About How to Win the Loyalty of Customers
Dr. Michael LeBoeuf, in his cassette album entitled, Win Customers... Read More
How To Build Stellar Client Relationships
Your opportunity to build a stellar client relationship starts with... Read More
Minimize The Pain of Check Recovery
$350 million in bad checks are written each and every... Read More
Handling Customer Complaints
Even the best business will receive an occasional customer complaint.... Read More
Client Service as a Competitive Advantage
As someone who has been heavily involved facilitating strategic planning... Read More
E-Business?s Best Friend: eCRM
From Ebay to the smallest home-operated start-up, e-businesses of all... Read More
Moments That Matter
Many years ago, I was a first year apprentice assigned... Read More
The Number 1 Rule for Businesses - Be Professional
Have you ever walked into a store and things looked... Read More
5 Golden Online/Offline Business Rules To LIVE Or DIE By
Whether online or off, if you plan on running or... Read More
The Drawback of Hacking Off a Blogger Through Weak Process Gaps and Pathetic Customer Service
With all of the recent data theft in the financial... Read More
Dont Eliminate The Middle Man - Add One
Today, there are situations when we actually add a "middle... Read More
How to Transform Your Voicemail into an Effective Medium of Communication
"Hi this is Randy. Leave me a message after the... Read More
Doors by Catering to Your Clients
Clients? they are the most important influence in the success... Read More
Keeping Clients Happy Keeps them Coming Back
Whether you are a seasoned small business professional, or you... Read More
Why You Should Always Honour Your Guarantees - Even When The Customer Is In The Wrong
The Reason Why Direct Internet Marketers Have To Work So... Read More
Can Three Words In Websters Dictionary Be The Key To Customer Loyalty?
Are you concerned about customer loyalty? Are your customers so... Read More
Learning from Your Employees and Customers Complaints
Listening to complaints, whether they're reasonable or not, is a... Read More
Why Passenger Surveys are a Transport Operators Best Friend
Public transport operators who already use passenger surveys may not... Read More
Attitude of Service
When conducting a training session about customer service, I always... Read More
Debt Elimination Scam
May people these days have a problem with mounting debt.... Read More
Dealing with Difficult People
1. Don't get Hooked !!!When people behave towards you in... Read More
What Exactly is Customer Relationship Management?
The defintion of Customer Relationship Management (CRM) that I favor... Read More
Customers Who Rave About You and Your Service
According to customer service studies by marketing gurus of the... Read More
Whatever Happened To Customer Service?
Do you remember the last time you went into a... Read More
Your Career Plan--Think Like A CEO
You've been going 6-to-late; exhausted by running the supersonic treadmill... Read More
Caring for Your Customers
You probably think I am going to say something like,... Read More
Accountability
The Call Center world is an intense pressure-driven environment continually... Read More
Establishing Yourself as an Expert in the Eyes of Your Customers
The most important aspect of a successful business is developing... Read More
Doors by Catering to Your Clients
Clients? they are the most important influence in the success... Read More
Courting Customers - From First Date to Marriage
Landing a new client is like courting a potential spouse.... Read More
How to Transform Your Voicemail into an Effective Medium of Communication
"Hi this is Randy. Leave me a message after the... Read More
What You Need to Know About CRM
1. It's all about the customer. Some companies focus too... Read More
Customer Service, Italian Style
Nowadays, we complain nearly all of the time about how... Read More
Treating the Customer Dissatisfaction Epidemic: How to Go Beyond Simply Masking the Symptoms
Corporations in every sector are spending more than ever before... Read More
How to Deliver Exceptional Customer Service
Having been in business a number of years, I'm amazed... Read More
5 Golden Online/Offline Business Rules To LIVE Or DIE By
Whether online or off, if you plan on running or... Read More
Communicating Value
Abstract: People buy for their reasons, not yours. This article... Read More
Aint We Wonderful!
It may come as a surprise to you to discover... Read More
Raising The Bar For Online Magazine Subscription Services And Customer Service
After years of flying below the radar in the magazine... Read More
Putting The Service Back In Customer Service
The future of customer service is here. Technology has made... Read More
Does Your Customer Talk Back To You?
What is your customer saying about you? Do you really... Read More
The Art of Giving Great Service
Sales is tough to get right, and depends on retaining... Read More
Putting The Serve Back Into Customer Service
Good service is easy to spot and hard-to-find. Mediocre service... Read More
Have You Hugged a Customer Today?
It all started a couple of weeks ago when a... Read More
Over Delivering Provides Big Results
Over promising is a problem only when you under deliver.... Read More
Customer Satisfaction and the Service Business
The relationship between customer satisfaction and success of a service... Read More
Renewing Customer Loyalty
Every business loses customers, but not many do much about... Read More
Customer Service - How Good Are YOU?
At 8.30 am a wealthy client (on his way to... Read More
Say It With Humor
When you own a business, you may find yourself in... Read More
The Sellers Creed
I will not make sales. I will make Customers.I will... Read More
Are You Putting Technology Before Your Customers?
Which is more important the technology or the customer?The one... Read More
We Sell For Less and Our Stores Are a Mess!
What kind of image do you present when marketing your... Read More
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