Doors by Catering to Your Clients
Clients? they are the most important influence in the success of any business. It is vital to keep them satisfied and happy.Clients should be catered to. Their every need should be met and more. We need to make them feel like they are our number one client, as they all... Read More
Reducing Customer Resistance to Your Product or Service
Resistance has to do with putting up blocks that prevent us from doing, being, or accomplishing what we want for our business. There are many reasons for feeling resistance including fear of new things or change, fear of failure or success or even fear of not being perfect.When we resist... Read More
Setting Up a Customer of the Week Program for a Mobile Car Wash
In a mobile detail or mobile car wash business you are on a first name basis with your customers. You sink or swim with your ability to please your customer and rely on them to build your business by referring their friends, associates and neighbors. One excellent way to insure... Read More
Find Out Where Your Firm Stands in Today?s Customer
Looking For Ways to Improve Sales and Customer Relationships?Find Out Where Your Firm Stands in Today's Customer Touchpoint Management (CTM) Revolution by Taking the CTM Quiz(San Rafael, CA) What could be more important than improving sales and your customer relationships? Today, there is a fast growing movement, a revolution, among... Read More
Customers - Hold Onto the Ones Youve Got
You probably spend a great deal of your time looking for new customers or clients. However, are you sure your doing enough to hold onto the ones you've got.One of the least costly ways to grow your business is to get customers to come back and buy more of your... Read More
Customer Service - A Sweet Essence
First let us specifically define customer service. It is the performance of a duty or responsibility due to a customer as a result of selling them a product or service.We must distinguish between customer sales and service versus customer service. Whereas customer sales and service is largely concerned with selling... Read More
Adjustment DENIED
It's just a simple thing ? I bought a new set of shelves for my office. It wasn't a real problem, but when I got the shelves home, I found dents on the front of the shelves where the package had been leaned up on some other object, the shelves... Read More
Are You Putting Technology Before Your Customers?
Which is more important the technology or the customer?The one thing about the online world you can be sure of is change. It seems like every day there is a new technology being added which will make the internet more accessible. As online marketers, we strive to keep up with... Read More
What You Need to Know About CRM
1. It's all about the customer. Some companies focus too much on expensive CRM programs and elaborate IT departments and not enough on what is at the core of CRM. CRM programs need to be designed to appeal to the business' customers. The best Call Centers are the ones which... Read More
In the Villa of the Sick Cat -- A Lesson in Customer Care
If you're a pet owner, you know the stress of having a sick pet and you know that having a great veterinarian is a wonderful thing. My cat, Zoe, came down with a nasty infection that had me racing off to the vet's office last week with an unhappy, howling... Read More
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What Every Manager Should Know About How to Learn from the Complaints of Customers and Employees
Listening to complaints, whether they're reasonable or not, is a... Read More
Customers - Hold Onto the Ones Youve Got
You probably spend a great deal of your time looking... Read More
Clients?Do You Really Need Them?
Running a successful business takes a lot of energy and... Read More
From Disgruntled to Champion - How to Turn an Unhappy Client Into Your Best Customer
It's a salesperson's worst nightmare- the phone call that comes... Read More
Handling Difficult Customers - 8 Strategies
In any business our customers are one of our most... Read More
The Dissatisfied Customer
We, as small business people, naturally dislike complaints from our... Read More
Customer Service For Huge Profits
Customer service is the most vital asset for Business either... Read More
I Wont Tell My Lawyer but I Will Tell You
A general counsel of a large international consulting firm told... Read More
Customer Service - A Lost Art?
Is customer service a lost art? Before you answer that... Read More
Communicating Value
Abstract: People buy for their reasons, not yours. This article... Read More
Develop Loyal Customers for a Lifetime ? part 2 (11 ? 20)
Traditional marketing strategies encourage business owners to continually grow their... Read More
Become a Customer Enthusiasm-Guru!
One thing all successful small business owners have in common... Read More
Listening: The Foundation of Communication
Listening is the #1 communication skill for leadership, selling, customer... Read More
Breaking the Ice and Winning Over the Client!
Wherever you turn these days you'll find articles covering every... Read More
Be the Customer: See Yourself as Your Customers Do
What do your customers experience when they interact with your... Read More
Sorry, No Customer Service After 4:00 P.M.
A few months ago, I wrote about ingenious styles of... Read More
Managing Your Business When One Client Takes Alot of Your Time
How often has your schedule been thrown out of whack... Read More
Small Business Customer Service Can Work Against You
Is the special treatment you designed specifically to keep customers... Read More
Five Tips to Calm Cranky Customers
1. Tis the SeasonRecognize that everyone is frazzled during the... Read More
Mastering Challenging Service Situations
During the course of everyday business, many of you encounter... Read More
Develop Loyal Customers for a Lifetime ? part 1 (1 ? 10)
Traditional marketing strategies encourage business owners to continually grow their... Read More
Importance of Good Customer Support in Online Computer Peripherals Shops
Looking for hi-fi computer peripherals? Finding it tough to decide... Read More
Customer Service: Stop Sabotaging Your Customer Relationships
If you've called for customer service recently you're familiar with... Read More
Say It With Humor
When you own a business, you may find yourself in... Read More
4 Things Your Clients Want From Your Company
Sure, all clients are different. They have different kinds of... Read More
Treating the Customer Dissatisfaction Epidemic: How to Go Beyond Simply Masking the Symptoms
Corporations in every sector are spending more than ever before... Read More
Reducing Customer Resistance to Your Product or Service
Resistance has to do with putting up blocks that prevent... Read More
Passing the After-Sales Test
Some time ago a major UK food retailer decided to... Read More
Customer Service and Call Center Outsourcing, Whats The Buzz?
The buzz is all about customer service and call center... Read More
Customer Neglect
What have you done for your existing customers lately? Probably... Read More
Customer First Customer Service
The world of customer service is rapidly changing. Thirty years... Read More
Sending Mixed Signals Can Send Your Clients Away
I call it the "wave and roll."You walk up to... Read More
Write a Business Thank-You Note
Have you seen that thing on TV where the gal... Read More
Customer Service, Italian Style
Nowadays, we complain nearly all of the time about how... Read More
Find Out Where Your Firm Stands in Today?s Customer
Looking For Ways to Improve Sales and Customer Relationships?Find Out... Read More
Learn to Anticipate Your Customers Needs
This morning I was having breakfast with my good friend... Read More
7 Bits Of Critical Information You Cant Afford NOT To Know About Your Customers
If you think customer relationship management is just a piece... Read More
Accountability
The Call Center world is an intense pressure-driven environment continually... Read More
How to Win the Hearts of Your Customers and Friends
Those of us doing business over the internet have to... Read More
4 Easy Steps to Better Online Customer Support
Customer support is very important when you're running a business,... Read More
Astonish your Customers With These Customer Service Tips
Customer service today is getting worse. Win customers over and... Read More
Leverage Customer Capital First
If you're still dreaming about raising outside capital for your... Read More
Doesnt Anybody Work Here? Nametags Impact Employee Communication
Walmart was the first business to require all its employees... Read More
Customer Service - A Sweet Essence
First let us specifically define customer service. It is the... Read More
4 Things Your Clients Want From Your Company
Sure, all clients are different. They have different kinds of... Read More
The Number 1 Rule for Businesses - Be Professional
Have you ever walked into a store and things looked... Read More
Make Your Customer Your Friend
The simplest way to describe a 'durian' (pronounced doo-ree-ann) is... Read More
The Marvelous World of Metaphors
Recognize metaphors from every angle and round up more insight... Read More
Tips for Curing Bad Customer Service
Bad customer service is everywhere these days - unmanned front... Read More
Service Equals Performance Equals Service
Service can be described as a "performance" of some kind... Read More
Developing A Customer Complaint System
Background The company was experiencing an increase in the number... Read More
Customer Service - A Lost Art?
Is customer service a lost art? Before you answer that... Read More
If Everyone Thinks They Give Good Service, Why Do We As Customers Think Its Poor!
First of all let's look at what customer service is... Read More
Customer Satisfaction and the Service Business
The relationship between customer satisfaction and success of a service... Read More
Minimize The Pain of Check Recovery
$350 million in bad checks are written each and every... Read More
How To Handle Customer Billing Snafus
Q: I just discovered that for the past six months... Read More
Quality vs. Quantity
There is a battle in Call Centers. The teams are... Read More
Empowering Customer Service Vital
It never fails to amaze me how many companies have... Read More
Caring for Your Customers
You probably think I am going to say something like,... Read More
Putting The Serve Back Into Customer Service
Good service is easy to spot and hard-to-find. Mediocre service... Read More
The 7 Principles of Business Integrity
If you have integrity, nothing else matters. If you don't... Read More
Writing The Book On Great Customer Service
Q: One of the big chain bookstores recently opened up... Read More
Loyal Customers Take Commitment
In today's competitive world of retail, many stores are implementing... Read More
A New Way To Handle Complaints, Or Is It?
What a lot of money we have been wasting on... Read More
Customers - Hold Onto the Ones Youve Got
You probably spend a great deal of your time looking... Read More
Foolproof Customer Service Strategies (That Only A Fool Would Try!)
Ever notice how customer service varies from store to store?... Read More
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