Service can be described as a "performance" of some kind involving two parties whereby one party is the benefactor and the other party is the performing party receiving some type of monetary payment. The value of the Service depends on the personal experience of the benefactor. When I looked it... Read More
Customer service is the most vital asset for Business either it is online or offline. It's the critical factor which determines if your business has a future or not. There are two vital components to every interaction you have with a customer1) The purchase or transaction 2) The relationshipIn order... Read More
Can we be too good to our customers? No way! Our customers are the backbone of our business! They're right no matter what! But I'm sorry to disagree with you. As small, honest and legitimate businesses - we have a tendency to place our product quality above money.... Read More
Customer service today is getting worse. Win customers over and you build your business for life. Proven by the leader in the industry -- Nordstrom's. Nordstrom's customer service keeps improving and they continue to drive others out of business because of it. Here are six ways you can thrill customers... Read More
The buzz is all about customer service and call center outsourcing, also known as BPO (Business Process Outsourcing). According to Gartner, the outsourcing market in Europe has grown with over 6%, BPO with 10%. The market for offshore outsourcing (to low wage countries) is growing with a whopping 40% this... Read More
Remember trading stamps? If you're over 40, chances are you will. Every time you shopped at a participating grocery store or gas station they gave you stamps to paste into a book. When you'd accumulated enough stamps, you could cash them in for "free" gifts.These stamps were one of the... Read More
It's The Little Things That Make or Break a Small BusinessIf you make a poor impression in small things, why should customers trust you with larger ones like buying your product regularly or giving you a big order? In the last two days, I've seen this simple fact proved three... Read More
You've heard it all before when it comes to stats about customer retention. Acquiring a customer costs five to 10 times more than retaining one. Repeat customers spend, on average, 67 percent more. After 10 purchases a customer has referred as many as seven other people.So, if your focus is... Read More
This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn't it best to know in advance how to deal... Read More
Wherever you turn these days you'll find articles covering every business strategy and tactic available to man, from how to make a great presentation to strategies for success all the way to negotiations and prospecting and getting a client to commit. But hardly anyone touches on the subject of breaking... Read More
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In today's demanding economy, the first line of any business... Read More
This may seem a strange topic to introduce. Yet, it... Read More
Do you remember the last time you went into a... Read More
Customer service is an essential component of any business. Clearly,... Read More
Have you ever been in a department store and known... Read More
What I am about to tell you may seem very... Read More
If you are up to your ears in a stressful... Read More
Nowadays, we complain nearly all of the time about how... Read More
I'll always feel warmly about Conrad's restaurant, in Glendale, California.On... Read More
Given the choice of dealing with a positive, upbeat employee... Read More
"Thanking your customers" - Why you should do it and... Read More
Delight = Customer Expectation plus 1. This was the simple... Read More
This article offers five ways to help you deal with... Read More
1. Stay in contact with customers on a regular basis.... Read More
A couple of years ago I had a call from... Read More
'A 5 percent increase in customer retention increases profits by... Read More
The other day a reporter call to interview me on... Read More
There is a widely accepted principle of human behavior that... Read More
When was the last time you received a handwritten note... Read More
Those of us doing business over the internet have to... Read More
It never fails to amaze me how many companies have... Read More
Is the special treatment you designed specifically to keep customers... Read More
The simplest way to describe a 'durian' (pronounced doo-ree-ann) is... Read More
How often has your schedule been thrown out of whack... Read More
In this day of terrible customer service, it should come... Read More
Running a successful business takes a lot of energy and... Read More
Customer service is the most vital asset for Business either... Read More
Different people call their Customers by different names. If they... Read More
Q: I'm so sick of you so-called business experts always... Read More
Customer Relationship Management (CRM) is one of those magnificent concepts... Read More
Even the best business will receive an occasional customer complaint.... Read More
When all else fails in your company to meet the... Read More
You know how it is, you believe something for so... Read More
Have you seen that thing on TV where the gal... Read More
If you have integrity, nothing else matters. If you don't... Read More
Do you know you can open, answer, close and report... Read More
1) Being placed on hold endlessly. Don't you just love... Read More
Different people call their Customers by different names. If they... Read More
Which is more important the technology or the customer?The one... Read More
As an entrepreneur, I'm always intrigued by small businesses, home-based... Read More
Whether you are a seasoned small business professional, or you... Read More
The latest report from the American Customer Satisfaction Index (Michigan... Read More
With Some Tips on How to RespondTt has probably happened... Read More
I'll always feel warmly about Conrad's restaurant, in Glendale, California.On... Read More
Remember trading stamps? If you're over 40, chances are you... Read More
Businesses like to brag in their advertising about quality of... Read More
"Society is always taken by surprise at any new example... Read More
Do many of us realize that we are working an... Read More
Many years ago, I was a first year apprentice assigned... Read More
Want to know the secret for keeping your clients forever?... Read More
From Ebay to the smallest home-operated start-up, e-businesses of all... Read More
Would you like to have customers that stay with you... Read More
The President of a 200+ store division of a major... Read More
Have you ever walked into a store and things looked... Read More
Do you need greeters or should you avoid them? That... Read More
A general counsel of a large international consulting firm told... Read More
Is the special treatment you designed specifically to keep customers... Read More
Two situations, two perfectly acceptable experiences, but in one case,... Read More
You probably think I am going to say something like,... Read More
"Hi this is Randy. Leave me a message after the... Read More
Customer retention is vital to a business. If you cannot... Read More
First let us specifically define customer service. It is the... Read More
"Every company's greatest assets are its customers, because without customers... Read More
Traditional marketing strategies encourage business owners to continually grow their... Read More
1. Tis the SeasonRecognize that everyone is frazzled during the... Read More
What is one of the greatest ways to add value... Read More
Customer Service |