These moments come when a customer or client?
1. Hears someone else praise you or your work.
2. Likes your physical presentation (appearance, voice, and smile).
3. Is touched intellectually and emotionally by what you say.
4. Recognizes you as a model of who or what the person would like to become.
5. Hears that you care.
6. Thinks he/she will be challenged and get what he/she needs from you.
7. Knows that your fee is above their budget and feels you're worth it.
8. Experiences that you are consistently excellent technically.
9. Is sure that his/her success and well-being are your priority.
10. Is able to reach you effortlessly.
11. Can count on you to treat his/her organization with unique needs.
©2004 by Sandra Schrift. All rights reserved
--
Publishing Guidelines: You are welcome to publish this article in its entirety, electronically, or in print free of charge, as long as you include my full signature file for ezines, and my Web site address(http://www.schrift.com) in hyperlink for other sites. Please send a courtesy link or email where you publish to sandra@schrift.com Thank you.
About The Author
Sandra Schrift 13 year speaker bureau owner and now career coach to emerging and veteran public speakers who want to "grow" a profitable speaking business. I also work with business professionals and organizations who want to master their presentations. To find out HOW TO MAKE IT AS A PROFESSIONAL SPEAKER, go to http://www.schrift.com/success_resources.htm Join my free bi-weekly Monday Morning Mindfulness ezine http://www.schrift.com/monday.htm
After years of flying below the radar in the magazine... Read More
Customer Service is a blessing and a curse; a blessing... Read More
What is one of the greatest ways to add value... Read More
Customers put you in business, keep you in business, and... Read More
The defintion of Customer Relationship Management (CRM) that I favor... Read More
Many years ago, I was a first year apprentice assigned... Read More
If you're like me, you've had plenty of experience with... Read More
1. It's all about the customer. Some companies focus too... Read More
Walmart was the first business to require all its employees... Read More
The world of customer service is rapidly changing. Thirty years... Read More
Do you know you can open, answer, close and report... Read More
In this day of terrible customer service, it should come... Read More
When you own a business, you may find yourself in... Read More
Like any business, carpet and upholstery cleaning requires excellent customer... Read More
Would you like to have customers that stay with you... Read More
Are you concerned about customer loyalty? Are your customers so... Read More
The latest report from the American Customer Satisfaction Index (Michigan... Read More
Landing a new client is like courting a potential spouse.... Read More
With all of the calendars and PDA's and lists I... Read More
So today was the day where I almost stopped going... Read More
If you were a customer on the telephone with a... Read More
"Thanking your customers" - Why you should do it and... Read More
Whether you are a seasoned small business professional, or you... Read More
Every customer looks for 3 special benefits when they do... Read More
Do you remember the last time you went into a... Read More
If you want to last a long time in business... Read More
Relationships... Money... Health..The Past...Failure..Mental and Spiritual Battles..Time Constraints...Professional pressures..At any... Read More
Traditional marketing strategies encourage business owners to continually grow their... Read More
In 2002, there wasn't much interest for Kindness in business,... Read More
I will not make sales. I will make Customers.I will... Read More
I hate to sound like one of those cheesy get-rich-quick... Read More
Bad customer service is everywhere these days - unmanned front... Read More
What kind of image do you present when marketing your... Read More
The world of customer service is rapidly changing. Thirty years... Read More
Is your restaurant, bar or hotel clean? I mean really... Read More
Oh, what has happened to the carbon-based organizational interface? Many... Read More
According to customer service studies by marketing gurus of the... Read More
Customer Service is a critical factor for keeping your clients... Read More
Businesses like to brag in their advertising about quality of... Read More
Reality is not always pretty. But here is a tad... Read More
You are serving great food. Your establishment is new, spotless... Read More
Customer service today is getting worse. Win customers over and... Read More
There is a battle in Call Centers. The teams are... Read More
First let us specifically define customer service. It is the... Read More
A couple of years ago I had a call from... Read More
Is customer service a lost art? Before you answer that... Read More
Historically, customer service was delivered over the phone or in... Read More
Many years ago, I was a first year apprentice assigned... Read More
Background The company was experiencing an increase in the number... Read More
Why is it that Microsoft wants you to buy its... Read More
In any business our customers are one of our most... Read More
Have you ever called a company and been greeted with... Read More
Corporations in every sector are spending more than ever before... Read More
At 8.30 am a wealthy client (on his way to... Read More
If you think customer relationship management is just a piece... Read More
Customer service is the pits, you say. You are not... Read More
You've been going 6-to-late; exhausted by running the supersonic treadmill... Read More
It's just a simple thing ? I bought a new... Read More
Different people call their Customers by different names. If they... Read More
It should be a straightforward business scenario: making sure that... Read More
No matter how hard you try, in business you simply... Read More
Jay instructed a customer of his to offer a rare... Read More
1) Being placed on hold endlessly. Don't you just love... Read More
It's possible that in the course of your business dealings,... Read More
With customers being smarter, more cost conscious, more product knowledgeable... Read More
What is your customer saying about you? Do you really... Read More
Customer Service |